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Reviews of Fairview Hotel

4 out of 5
Fairview Hotel
Bishop Road, Nairobi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 284 out of 398 reviews" "
Rating 8 - Good. 92 out of 398 reviews" "
Rating 6 - Okay. 18 out of 398 reviews" "
Rating 4 - Poor. 2 out of 398 reviews" "
Rating 2 - Terrible. 2 out of 398 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

vincent, Goodyear

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places to stay in Nairobi. Close to most places, friendly staff, great food and very safe for a stay.
Stayed 1 night in Mar 2024
Response from FHL on 10 May,2024
Dear Vincent, Thank you for staying with us and for the compliments received. We are glad you enjoyed your stay and look forward to welcoming you back soon. Kind regards Fairview Management.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from FHL on 20 Jan,2024
Dear MartinThank you for staying with us and for the compliments received. We look forward to welcoming you back to the Fairview soon.

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
A wonderful hotel with great staff. I’ve been staying here on trips to Kenya for 20 years.
Stayed 1 night in Jan 2024
Response from FHL on 20 Jan,2024
Dear RickThank you for staying with us and for the compliments received. We look forward to welcoming you back to the Fairview soon.

10/10 Excellent

Jeffrey, Falls Church

Stayed 1 night in Dec 2023
Response from FHL on 20 Jan,2024
Dear Jeffrey,Thank you for staying with us and for rating us so highly. We look forward to welcoming you back to the Fairview soon.

10/10 Excellent

Jeffrey, Falls Church

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FHL on 24 Dec,2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rodney

Stayed 3 nights in Dec 2023
Response from Fairview Hotel on 8 Jan,2024
Dear RodneyThank you for staying with us and for rating us so highly.We look forward to welcome you back to the Fairview.

8/10 Good

Heidi

Stayed 7 nights in Dec 2023
Response from Fairview Hotel Management. on 15 Dec,2023
Dear Heidi Thank you for staying with us and for the compliments received. We look forward to be of service once again in the near future.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Nairobi Oasis
My Fairview Hotel stay was excellent. The hotel room itself was somewhat basic but plenty adequate and clean. It's a good tradeoff for the beautiful garden grounds and multiple spaces to sit and meet or enjoy the day. The staff was very pleasant and helpful. The breakfast was very good. One small point that can be remedied - ordering food at night poolside was a mixed bag. One night is was good and another night very slow with inaccurate food orders received. All in all, I would stay again without hesitation.
Stayed 3 nights in Dec 2023
Response from Fairview Hotel Management. on 15 Dec,2023
Dear JohnThank you for staying with us and for the compliments received. Your feedback on our service at the pwani pool restaurant was well received and has been discussed with our food and beverage Manager. We look forward to be of service once again in the near future.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing and refreshing stay. Grounds and hotel were beautiful and an oasis in the midst of Nairobi
Stayed 2 nights in Nov 2023
Response from FHL on 5 Dec,2023
Dear John Thank you for rating us so high. We are glad you enjoyed your stay with us and look forward to welcoming you back soon.Kind regards Fairview Management.

10/10 Excellent

Granville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from FHL on 17 Nov,2023
Dear GranvilleThank you for rating us so high. We are glad you enjoyed your stay with us and look forward to welcoming you back you back soon.Kind regardsFairview Management.

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens were beautiful and the food was delicious. The staff was extremely helpful. The Fairview is a wonderful alternative to the institutional like chain hotels.
Stayed 4 nights in Oct 2023
Response from FHL on 22 Oct,2023
Dear ElaineThank you for staying with us and for the compliments received. We look forward to be of service once again in the near future.

8/10 Good

Daniel

Travelled with family and small children
Liked: Staff & service, amenities
Beautiful grounds, gardens, sitting areas and restaurants. Historic property. Room was very basic, old and with no charging ports.
Stayed 1 night in Oct 2023
Response from FHL on 22 Oct,2023
Dear DanielThank you for staying with us and for the compliments received. Your comment on our rooms was well received and has been discussed by the management. We look forward to be of service once again in the near future.

10/10 Excellent

Louis

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great
Lovely place and setting. Great staff. Can get a bit noisey if you have a room just up the stairs from reception
Stayed 1 night in Sep 2023
Response from Fairview Hotel on 25 Sept,2023
Dear LouisThank you so much for your positive review. We have added notes to your profile and shall allocate a room away from reception on your next visit.We look forward to be of service once again in the near future.

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've been staying at the Fairview for 25 years. Even with new owners, the facilities continue to be excellent. The staff is mostly new. We knew the old staff, and, of course, you appreciate people you know and like. Two considerations for management: 1. The Fairview is becoming less a warm and personal place to stay and more a commercial, corporate facility. That's a minus. It's the difference between, "Good morning, Mr. Schmidt, how was your sleep." and "What can I do for your sir?" 2. The prices are becoming much too high. Even the breakfast, always included in the room rate, is now an additional $25. That's outrageous, the meal just isn't that good. Climbing rates for rooms and meals might be reasons we look elsewhere when we visit Nairobi. Pity, we've enjoyed the Fairview for more than two decades.
Stayed 2 nights in Sep 2023
Response from Fairview Hotel on 25 Sept,2023
Dear GaryThank you for sharing your review following your recent stay at the Fairview Hotel.Your feedback on the prices and staffing is well received.We look forward to welcome you back to the Fairview Hotel soon.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Fairview Hotel on 25 Sept,2023
Dear JillThank you for staying with us and for rating us highly.We look forward to be of service once again in the near future.

10/10 Excellent

Louis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Fairview Hotel on 25 Sept,2023
Dear LouisThank you for staying with us and for rating us highly.We look forward to be of service once again in the near future.

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff
Stayed 1 night in Aug 2023
Response from FHL on 28 Aug,2023
Dear JacquelineThank you for staying with us and for the compliments received.We look forward to be of service once again in the near future.

10/10 Excellent

Kendall D

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Garden
Stayed 3 nights in Jul 2023
Response from FHL on 3 Aug,2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rachele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Nairobi
Lovely property with beautiful grounds and a great pool (although I didn’t get to swim; it was too cool the day I was there). Friendly, helpful staff. Great breakfast buffet with many choices. Room was clean but not as attractive as the rest of the hotel. Tight security. Like many other hotels in Nairobi, the hotel is gated and watched by armed guards. Luggage is screened as you enter the property.
Stayed 1 night in Jul 2023
Response from FHL on 20 Jul,2023
Dear RacheleThank you for staying with us. We appreciate your feedback!

10/10 Excellent

Soilla

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The environment is so serene, staff are friendly, rooms are spacious and very clean. We loved our stay there very much. Would highly recommend.
Stayed 3 nights in Jul 2023
Response from Fairview Hotel on 15 Jul,2023
Dear SoillaThank you for recently staying with us and for the positive review.We look forward to be of service once again in the near future.

10/10 Excellent

Rikke Egelund

Stayed 1 night in Jul 2023
Response from FHL on 3 Aug,2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to be in Nairobi
A lovely heritage hotel in a quiet section of town. Great vibe, excellent service, extensive breakfast buffet, large swimming pool,....
Stayed 2 nights in Jun 2023
Response from Fairview Hotel on 13 Jun,2023
Dear DavidThank you for staying with us and for the compliments received.We are glad that you enjoyed your stay at the Fairview Hotel. We look forward to welcome you back soon.

10/10 Excellent

Shamshil, Charlottetown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, centrally located. Staff are very helpful and courteous. Food selection is great, and they have a few restaurants within the property. The pool and also the garden area is quite nice to relax and have a meal or a drink. I’d certainly go back.
Stayed 2 nights in Jun 2023
Response from Fairview Hotel on 9 Jun,2023
Dear ShamshilThank you for staying with us and for the positive feedback.We are glad that you enjoyed your stay and look forward to welcome you back.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel. A comfortable oasis.
Stayed 2 nights in Jun 2023
Response from Fairview Hotel on 9 Jun,2023
Dear DavidThank you for staying with us and for the positive review.We look forward to welcome you back soon.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel, the staff and the food were amazing. My wife and I were attending a wedding and this was the first time in Kenya. This hotel became our home away from home. They made us feel very welcome and appreciated. The food and service was fabulous. I only wish they could transport this hotel to the US. We highly recommend this hotel. You will not regret the stay.
Stayed 7 nights in May 2023
Response from FHL on 7 Jun,2023
Dear Richard,Thanks for staying with us. We appreciate your feedback and look forward to welcoming back soon.

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairview's gardens are a welcome retreat, calming, picturesque. Overall the staff were attentive and aimed to please. The restaurant staff (pool-side) were great in their recommendations. Points of improvement: More attention to be paid at checkin to status of guests. I booked Fairview especially because of the VIP (Expedia) status it afforded me. At checkin, they checked only for IHG staus, and I was booked into a small room on the backside of the hotel, overlooking a rooftop. When I notified the front desk, they immediately sought to rectify the problem, and I was upgraded to the poolside room. Also, using the rather efficient room service ordering (via whatsapp) I ordered a light meal (soup, naan, water). It was after 2100. After an hour of waiting, I checked and was told that the staff had "left, and had forgotten." While the staff member with whom I spoke offered to rectify the oversight, it was too late for me. Upon checkout, the managerial staff apologized profusely and offered to comepnsate at a future stay. I would stay at Fairview again. The location was perfect; I felt safe; the menu variety was great; the room was clean and quiet.
Stayed 3 nights in Mar 2023
Response from Linda Achieng - Fairview Hotel on 7 Apr,2023
Dear PatriciaThank you for choosing the Fairview Hotel and for taking the time to provide feedback about your experience at the Fairview.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.We look forward to be of service once again in the near future.

6/10 Okay

layo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice relaxed setting around the hotel and areas.Complete shut of noises from a busy Nairobi surrounding the hotel.
Stayed 3 nights in Mar 2023
Response from Linda on 13 Mar,2023
Dear LayoThank you for staying with us and for positive feedback.We look forward to welcome you back soon.

10/10 Excellent

Meghan

Stayed 2 nights in Mar 2023
Response from Fairview Hotel on 12 Mar,2023
Dear MeghanThank you so much for staying with us and for the positive feedback.We look forward to welcome you back soon.

6/10 Okay

Karin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Different areas for relaxing. Excellent and friendly staff.
Stayed 1 night in Mar 2023
Response from FHL on 7 Mar,2023
Dear Karin,Thank you so much for your positive feedback.It is always a pleasure accommodating you at the Fairview. We look foward to welcoming you back soon.

10/10 Excellent

otieno, Long Beach

Stayed 2 nights in Feb 2023
Response from FHL on 15 Mar,2023
Dear OtienoThank you so much for your positive feedback. It is always a pleasure accommodating you at the Fairview. We look forward to welcoming you back soon.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful gardens! Such an oasis in Nairobi.
Stayed 8 nights in Jan 2023
Response from FHL on 9 Feb,2023
Dear williamThank you for staying with us and for the compliments received. We look forward to welcoming you back soon. Kind regards Management

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive and friendly staff with great surroundings
Response from FHL on 15 Jan,2023
Dear AlexanderThank you so much for your positive feedback. It is always a pleasure accommodating you at the Fairview. Please enjoy the rest of the stay.

10/10 Excellent

Mirza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Dec 2022
Response from Fairview Hotel on 22 Dec,2022
Dear MirzaThank you for your positive feedback. We look forward to welcome you back soon.

10/10 Excellent

Lajos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Fairview Hotel on 25 Nov,2022
Dear Mr. LajosThank you so much for your feedback.We look forward to welcome you back soon.

8/10 Good

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities
I love teh Fairviw adn have nothing but good to say but there are a few things that could do with refreshing - bed and pillows, hair dryer
Stayed 1 night in Nov 2022
Response from FHL on 17 Nov,2022
Dear Mr. Colleen. Thank you for staying with us and for the compliment. Your observation on our room amenities is well received. We look forward to welcome you back soon. Kind regards Management.

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness and responsiveness of the staff was terrific. And the grounds are absolutely stunning.
Stayed 2 nights in Oct 2022
Response from Linda on 31 Oct,2022
Dear DaleThank you so much for your positive feedback.It was a pleasure accommodating you at the Fairview. We look forward to welcome you back soon!

8/10 Good

Sanum

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Lovely property and a comfortable stay. Restaurant options were a bit limiting if staying for a longer period of time.
Stayed 5 nights in Oct 2022
Response from Linda on 22 Oct,2022
Dear SanumThank you for your review. We are glad that you enjoyed your stay with us.Your feedback on our Restaurant options is noted. We are currently in the process of reviewing our restaurant offering to cater for our guests' diverse requirements.

10/10 Excellent

Christina

Stayed 2 nights in Sep 2022

10/10 Excellent

Harriet

Stayed 4 nights in Sep 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay, really beautiful hotel and all staff are so helpful and friendly.
Stayed 3 nights in Aug 2022
Response from Fairview Hotel on 22 Aug,2022
Dear GuestThank you so much for your positive review. We are glad that you enjoyed your stay.We look forward to welcome you back soon.

10/10 Excellent

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis
The grounds are spectacular. Very serene. The staff is very welcoming. An oasis in the heart of Nairobi. Would definitely return
Stayed 3 nights in Aug 2022
Response from FHL on 28 Nov,2022
Thank you very much. We look forward to welcome you back soon.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Staff are wonderful.
Stayed 4 nights in Jul 2022
Response from Fairview Hotel on 18 Aug,2022
Thank you very much. We look forward to welcome you back soon.

10/10 Excellent

Kadee-Ann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing!
Stayed 1 night in May 2022
Response from FHL on 22 Jun,2022
Dear Kadee-Ann Thank you for staying with us and for the compliments received. We are glad you enjoyed your stay and look forward to welcome you back soon. Kind regards Management

10/10 Excellent

Glen

Business traveller
Liked: Cleanliness
As expected great service with helpful staff
Stayed 2 nights in May 2022
Response from FHL on 22 Jun,2022
Dear Glen Thank you for staying with us and for the compliments received. We are glad you enjoyed your stay and look forward to welcome you back soon. Kind regards Management

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely!
Lovely note with lovely staff in a beautiful location!
Stayed 3 nights in May 2022
Response from FHL on 19 May,2022
Dear Charles Thank you for staying with us and for the compliments received. We are glad you enjoyed your stay and look forward to welcome you back soon. Kind regards Management

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Fairview is a wonderful hotel. It feels like stepping back into the 1930s (in a good way!).
Stayed 3 nights in May 2022
Response from FHL on 19 May,2022
Dear David Thank you for staying with us and for the compliments received. We are glad you enjoyed your stay and look forward to welcome you back soon. Kind regards Management

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from FHL on 21 Mar,2022
Dear Andrew Thank you for staying with us and for rating us high. We are glad you enjoyed your stay and look forward to welcome you back soon. Kind regards Management

6/10 Okay

Chris

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Went with some friends who all paid the same and we noticed at least 3 different standards of room for the same price.
Stayed 4 nights in Feb 2022
Response from FHL on 22 Feb,2022
Dear Chris Thank you for staying with us, We note your concern on the difference in room allocation, please note that one of the rooms was an upgrade to a suite for we didn't have any business room to allocate.We look forward to welcome you back soon. Kind regards Management

10/10 Excellent

carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A absolute oaisis of tranquility inside busy Nairobi
Stayed 3 nights in Jan 2022
Response from FHL on 22 Feb,2022
Dear Carol Thank you for stay with us and for the compliments received. We are glad you enjoyed your stay and look forward to welcome you back soon. Kind regards Management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2022
Response from FHL on 22 Feb,2022
Dear Sir/Madam Thank you for staying with us and for the compliments received. We are glad you enjoyed your stay and look forward to welcome you back soon. Kind regards Management