Lobby sitting area

Reviews of ibis Styles Nairobi Westlands

3.5 out of 5
ibis Styles Nairobi Westlands
Rhapta Road, Westlands, Nairobi

Reviews

8.4

Very good

Rating 10 - Excellent. 275 out of 561 reviews" "
Rating 8 - Good. 176 out of 561 reviews" "
Rating 6 - Okay. 49 out of 561 reviews" "
Rating 4 - Poor. 27 out of 561 reviews" "
Rating 2 - Terrible. 34 out of 561 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two ladies at the reception Faith B and Mercy doing the night shift were outstanding and I believe they deserve a raise in salary. I want to inform Ibis, they are the evening Diamonds of that Hotel, very professional, welcoming and absolutely amazing with good knowledge of the area which made me feel very much at home.
Stayed 4 nights in Apr 2024
Response from Faith Misigoh on 29 Apr,2024
Dear Ade,First and foremost, we would like to thank you for the praising review you shared following your recent visit to our ibis Styles hotel and we are delighted to read that we were able to match your expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Looking forward to hosting you in the near future.Kind regards,Front office manager

10/10 Excellent

Fitsum D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! I would use them again
Stayed 4 nights in Apr 2024
Response from Faith Misigoh on 29 Apr,2024
Dear Fitsum,Thank you very much for sharing this great review of your recent stay at ibis Styles Wetlands. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind Regards,Front office manager,

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Mar 2024
Response from Faith Misigoh. on 5 Apr,2024
Dear Jennifer,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at ibis Styles Nairobi was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Looking forward to hosting you again in the near future.Kind Regards.Front office manager.

10/10 Excellent

Ariyo

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is easily accessible and quiet. I didn't like the fact there was no one to help me with my luggage from the room to the reception.
Stayed 2 nights in Mar 2024
Response from Faith Misigoh. on 5 Apr,2024
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at ibis Styles Nairobi was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. As being a budget hotel, we are sorry we do not offer porterage services. Looking forward to hosting you again in the near future.Kind Regards.Front office manager.

6/10 Okay

Awais

Liked: Cleanliness, staff & service
They need to have a laundry area as well
Stayed 4 nights in Mar 2024
Response from Faith Misigoh. on 19 Mar,2024
Dear Awais,We are sincerely grateful for the time you spent to share your comments on your recent stay in our ibis Styles Nairobi hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards,Front office manager,

6/10 Okay

Theora

Travelled with family
Liked: Property conditions & facilities
The hotel was ok for the night. I probably wouldnt stay long term.
Stayed 1 night in Mar 2024
Response from Faith Misigoh. on 19 Mar,2024
Dear Theora,Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.Kind Regards,Front office manager,

2/10 Terrible

Amanya

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Toooo small rooms that there is no breathing space.
Stayed 5 nights in Mar 2024
Response from Faith Misigoh on 11 Mar,2024
Dear Amanya,We sincerely appreciate the time you spent to share your comments following your visit to our ibis Styles Nairobi hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. I am very sorry that we werent able to make your room request come true and would like to take the opportunity to explain that we always allocate our rooms in accordance with the room category reserved as they are decisive to the cost of your stay. Nevertheless it is our goal to achieve maximum customer satisfaction, and when we can we always try to make special wishes come true. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.Kind Regards,Front office manager,

8/10 Good

Epiphane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were very efficient
Stayed 2 nights in Feb 2024
Response from Faith Misigoh on 3 Mar,2024
Dear Epiphane,Firstly we would like to thank you for the lovely review you shared following your recent visit to our ibis Styles Nairobi hotel and we are delighted to read that we were able to match your holiday expectations. Looking forward to hosting you again in the near future.

10/10 Excellent

Anil, McKinney

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Faith Misigoh on 3 Mar,2024
Dear Anil,Firstly we would like to thank you for the lovely review you shared following your recent visit to our ibis Styles Nairobi hotel and we are delighted to read that we were able to match your holiday expectations. Looking forward to hosting you again in the near future. Kind RegardsFront office manager

4/10 Poor

Jean-Jacques

Stayed 7 nights in Feb 2024
Response from Faith Misigoh on 21 Mar,2024
Dear Jean-Jacques,Our main commitment is our guests' satisfaction and our goal, their preference for our hotels year after year, this is why the management team together with all departmental managers, check regularly our installations, revise restaurants' menus and products, undertake regular service trainings so as to ensure the compliance of our high standards of quality as a distinctive feature of our brand; this is why we hope we will have the pleasure to welcome you back on your next visit to ibis Styles and encourage you to point out any imperfection if any appears, we commit to do our utmost to make sure that you have a fantastic holiday experience among us. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Kind Regards,Front office manager,

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for short stay
We stayed at this hotel for 2 nights after landing in Nairobi before our safari. The hotel is very safe, clean and welcoming. The bar and restaurant on the top floor is very good but you’ve also got a lot of other restaurants within a 5 minute taxi. The room was a little small for 3 people but not a major problem for a short stay. I’d definitely recommend this hotel for a couple of nights in Nairobi.
Stayed 2 nights in Feb 2024
Response from Faith Misigoh on 16 Feb,2024
Dear James,Firstly we would like to thank you for the lovely review you shared following your recent visit to our ibis Styles Nairobi hotel and we are delighted to read that we were able to match your holiday expectations. Looking forward to hosting you again in the near future.Kind Regards,Front office manager

10/10 Excellent

Ann

Stayed 1 night in Feb 2024
Response from Faith Misigoh. on 21 Mar,2024
Dear Ann,First of all we would like to express our sincerest gratitude for your trust and loyalty to Accor Hotels & Resorts for your holidays and for choosing our ibis Styles Nairobi hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Kind Regards,Front office manager

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Small standard rooms but very well designed. Very well decorated and colorful for those who love a pop of color in their lives. Would definitely stay there again
Stayed 2 nights in Feb 2024
Response from Faith Misigoh on 10 Feb,2024
Dear Ann,Firstly we would like to thank you for the lovely review you shared following your recent visit to our ibis Styles Nairobi hotel and are delighted to read that we were able to match your holiday expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind Regard,Front office manager,

10/10 Excellent

Jennia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place. Great security.
Stayed 2 nights in Jan 2024
Response from Faith Misigoh on 7 Feb,2024
Dear Jennia,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at ibis Styles Nairobi was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Looking forward to hosting you again in the near future.Kind Regards,Front office manager,

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Faith Misigoh on 9 Feb,2024
Dear Andrew,Firstly we would like to thank you for the lovely review you shared following your recent visit to our ibis styles Nairobi hotel and we are delighted to read that we were able to match your holiday expectations. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,Front office manager

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Jan 2024
Response from Faith Misigoh on 2 Feb,2024
Dear Andre,Firstly we would like to thank you for the lovely review you shared following your recent visit to our ibis Styles Nairobi hotel and we are delighted to read that we were able to match your holiday expectations. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind Regard,Front office manager

10/10 Excellent

Sameerah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Faith Misigoh on 30 Jan,2024
Dear Sameerah,Firstly we would like to thank you for the lovely review you shared following your recent visit to our ibis Styles Nairobi hotel and we are delighted to read that we were able to match your holiday expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards,Front office manager

10/10 Excellent

Purvis J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Westlands Touch of Class
Beautiful hotel, clean, beautiful staff. Roof Top experience was awesome. Beautiful vibe & staff was amazing
Stayed 2 nights in Jan 2024
Response from Faith Misigoh on 20 Jan,2024
Dear Purvis,Thank you very much for sharing this great review of your recent stay at ibis Styles Nairobi. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind RegardsFront office manager

10/10 Excellent

Pierre, calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice on 8 floor the shower space little bit to small. Basically very difficult to wash your feet whit out not be under the shower head meaning that if just little bit more space that problem wil not occur.
Stayed 3 nights in Jan 2024
Response from Faith Misigoh on 14 Jan,2024
Dear Pierre,First of all we would like to express our sincerest gratitude for your trust and loyalty to Accor Hotels & Resorts for your holidays and for choosing ibis Styles Nairobi hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. I am very sorry that we werent able to make your room request come true and would like to take the opportunity to explain that we always allocate our rooms in accordance with the room category reserved as they are decisive to the cost of your stay. Nevertheless it is our goal to achieve maximum customer satisfaction, and when we can we always try to make special wishes come true.Kind Regards,Front office manager

8/10 Good

Jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service &food
Stayed 1 night in Jan 2024
Response from Faith Misigoh on 9 Jan,2024
Dear Jackson,Firstly we would like to thank you for the lovely review you shared following your recent visit to our ibis Styles Nairobi hotel and we are delighted to read that we were able to match your holiday expectations. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soonKind Regards,Front office manager

8/10 Good

Salvation Travel

Stayed 1 night in Jan 2024
Response from Faith Misigoh on 9 Jan,2024
Dear Salvation Travel,Thank you very much for sharing this great review of your recent stay at ibis Styles Nairobi. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind Regards,Front office manage

8/10 Good

Salvation Travel

Travelled with group
Liked: Cleanliness, staff & service
No fridge available in rooms... A few renovations required which needs an overall assessment by property management. Enjoyed my stay. Staff were helpful and do a good job. Thanks Ibis
Stayed 5 nights in Jan 2024
Response from Faith Misigoh on 9 Jan,2024
Dear Salvation Travel,Thank you very much for sharing this great review of your recent stay at ibis Styles Nairobi. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind Regards,Front office manager

10/10 Excellent

Mackie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent and polite, comfy beds.
Stayed 9 nights in Dec 2023
Response from Faith Misigoh on 7 Jan,2024
Dear Mackie,Firstly we would like to thank you for the lovely review you shared following your recent visit to our ibis styles Nairobi hotel and are delighted to read that we were able to match your holiday expectations. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,Front Office Manager

4/10 Poor

Devon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I like level of security there. However, the policies for guest visitations are a bit strange and inconsistently enforced. Sometimes there is a policy about guests having to provide ID for copies to be made at the front desk but at their discretion according to whether it seems too "late" for a guest to be visiting you, which is strange given that this hotel has a rooftop restaurant, bar and outdoor lounge which can be accessed via a lift without use of a keycard. I suspect these policies are not being enforced for actual security and safety reasons but out of perceived moral judgments about which types of guest and what times are considered "appropriate." This is an annoying, inconsistent policy reflecting less about security and more about front staff's sensibilities about what they consider to be "appropriate". Also, the food variety is good, but it is way too salty and dry. For such a nice-looking establishment, which I myself would love to invest in, the guest policies and less-than-pleasant food definitely make me hesitate about staying there again.
Stayed 8 nights in Dec 2023
Response from Faith Misigoh on 29 Dec,2023
Dear Devon,Although we sincerely regret reading that your stay at our hotel fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal experience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Kind Regards

8/10 Good

Egbe Agbor, Brussels

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Faith Misigoh on 29 Dec,2023
Dear Egbe Agbor,First and foremost we would like to thank you for the praising review you shared following your recent visit to ibis Styles Nairobi hotel and we are delighted to read that we were able to match your expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Kind Regards,

6/10 Okay

Jane

Liked: Cleanliness, staff & service, amenities
In the middle of downtown- convenient with Shops, transportation.
Stayed 1 night in Dec 2023
Response from Faith Misigoh on 29 Dec,2023
Dear Jane,Thank you for reviewing your recent stay in our hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Kind Regards

10/10 Excellent

IRA KIRUNGI JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 2 nights in Dec 2023
Response from Faith Misigoh on 8 Dec,2023
Dear Ira Kirungi,Thank you very much for sharing this great review of your recent stay at ibis Styles Nairobi, We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,Front Office Manager,

8/10 Good

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good bang for your buck. Rooms are compact but clean with a modern-ish aesthetic. Feels like a college dorm with a facelift. You probably won’t find a hotel this good for the price, on price it kicks butt. I would stay here again.
Response from Faith Misigoh on 13 Feb,2024
Dear Jeffrey,First and foremost we would like to thank you for the praising review you shared following your recent visit to our ibis Styles hotel and we are delighted to read that we were able to match your expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind Regards,Front office manager

10/10 Excellent

Mohamed

Stayed 5 nights in Nov 2023
Response from Faith Misigoh on 19 Nov,2023
Dear Mohamed,Thank you for reviewing your recent stay at ibis Styles Nairobi. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Looking forward to hosting you again in the near future.Kind Regards,Faith Misigoh,Front Office Manager.

10/10 Excellent

Oleksandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Faith Misigoh on 14 Nov,2023
Dear Oleksandra,Thank you very much for sharing this great review of your recent stay at ibis Styles Nairobi. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. looking forward to host you again in the near future.Kind RegardsFront Office Manager

6/10 Okay

Gulnara

Breakfast options could be better
Stayed 1 night in Nov 2023
Response from Faith Misigoh on 17 Nov,2023
Dear Gulnara,Thank you for choosing ibis Styles for your stay we were delighted to have hosted you. We have noted on the concern raised on breakfast and we have sensitized the team. We look forward to hosting you in not a distant future. Kind Regards,Front Office Manager

6/10 Okay

valentina

Business traveller
Liked: Staff & service
I wouldn’t recommend
The hotel is overall ok but personally I wouldn’t rebook it. The sheets and towels were not clean, bathroom super small and dirty. Food terrible and service takes so long
Stayed 4 nights in Nov 2023
Response from Faith Misigoh on 14 Nov,2023
Dear Valentina, We are very sorry to hear that you did not have a great experience in our hotel. Our mission is to provide excellent guest experience. we have noted your concern and we will make improvements accordingly.Kind regards,Front Office Manager

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great prices and good service
Stayed 1 night in Aug 2023
Response from Faith Misigoh on 30 Oct,2023
Dear Samuel,Firstly we would like to thank you for choosing ibis Styles Nairobi once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,Front Office Manager,

10/10 Excellent

Walter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Faith Misigoh on 27 Oct,2023
Dear Walter,Thank you very much for sharing this great review of your recent stay at ibis Styles Nairobi, We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,Front Office Manager,

10/10 Excellent

Hillary

Stayed 5 nights in Sep 2023
Response from Faith Misigoh on 14 Nov,2023
Dear Hillary,Thank you very much for sharing this great review of your recent stay at ibis Styles Nairobi. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. looking forward to host you again in the near future.Kind RegardsFront Office Manager

8/10 Good

Egbe Agbor, Brussels

Liked: Cleanliness, staff & service, property conditions & facilities
Standard hotel .
Stayed 2 nights in Oct 2023
Response from Faith Misigoh on 22 Oct,2023
Dear Egbe,Greetings from ibis Style Nairobi and thank you for your positive comments. we are so glad to hear that you enjoyed your stay with us! Looking forward to hosting you again. Kind Regards,Front Office Manager

8/10 Good

ALIYU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very clean and a nice and serene environment but the bed are too small, and there is know refrigerators in the room.
Stayed 1 night in Oct 2023
Response from Faith Misigoh on 17 Oct,2023
Dear Aliyu,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at ibis Styles Nairobi was an enjoyable one. Regarding room size, we do allocate rooms as per the booking preference, however in case of any upgrade we offer at a charge. for the refrigerator we have a big one at the reception. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind Regards,Front Office Manager

10/10 Excellent

Osborne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
I initially booked for 2 nights and ended up staying 6 night so that should sum it up my experience. It is a wonderful hotel with nice staff. I enjoyed the rooftop bar which for a hotel wasn’t expensive at all. I would stay here again and would not hesitate to recommend it to other. Oh by the way, AWESOME location!
Stayed 2 nights in Oct 2023
Response from Faith Misigoh on 17 Oct,2023
Dear Osbone,Thank you for choosing ibis Styles Nairobi. First and foremost we would like to thank you for the praising review you shared following your recent visit at ibis Styles Nairobi, and we are delighted to read that we were able to match your expectations. Looking forward to hosting you again in the near future.Kind Regard,Front Office Manager

10/10 Excellent

Nishal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect when on a budget.
Stayed 4 nights in Oct 2023
Response from Faith Misigoh on 17 Oct,2023
Dear Nishal,Greetings from ibis Style Nairobi and thank you for your positive comments. we are so glad to hear that you enjoyed your stay with us! Looking forward to hosting you again. Kind Regards,Front Office Manager

10/10 Excellent

Michael

Stayed 5 nights in Sep 2023
Response from Faith Misigoh on 1 Nov,2023
Dear Michael,Thank you very much for sharing this great review of your recent stay at ibis Styles Nairobi, We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,Front Office Manager,

8/10 Good

Robert

Stayed 1 night in Oct 2023
Response from Faith Misigoh on 1 Nov,2023
Dear Robert,Thank you very much for sharing this great review of your recent stay at ibis Styles Nairobi, We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,Front Office Manager,

10/10 Excellent

Riad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and convenient for solo male or female, couple or business meeting
Response from Faith Misigoh on 27 Sept,2023
Dear RiadThank you for the time taken to share your feedback. We are delighted to have hosted you and to learn that you had a great time with us and that we met your expectations. We look forward to hosting you back in not a distant future.Kind Regards,Faith Misigoh,Front Office Manager

8/10 Good

FOLUSO AYOBAMI

Stayed 6 nights in Sep 2023
Response from Faith Misigoh on 14 Oct,2023
Dear Foluso,Greetings from ibis Style Nairobi and thank you for your positive comments. we are so glad to hear that you enjoyed your stay with us! Looking forward to hosting you again. Kind Regards,Front Office Manager

10/10 Excellent

Nyokabi

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 2 nights in Sep 2023
Response from Faith Misigoh on 22 Sept,2023
Dear Nyokabi,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at ibis Styles Nairobi was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind RegardsFaith Misigoh,Front Office Manager.

10/10 Excellent

Beniluz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centric and excellent breakfast
Response from Faith Misigoh on 7 Sept,2023
Dear Beniluz,Dear Timothy,Thank you very much for sharing this great review of your recent stay at ibis Styles Nairobi. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. looking forward to host you again in the near future.Kind Regards,Front Office Manager.

8/10 Good

David

Business traveller
Liked: Staff & service, property conditions & facilities
Very friendly place.
Stayed 4 nights in Aug 2023
Response from Faith Misigoh on 6 Sept,2023
Dear David,Thank you for making ibis Style Nairobi your choice hotel on this occasion and for your very kind recommendation to the travel community of our hotel, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind Regards.Front Office Manager

10/10 Excellent

Dustin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and amazingly kind staff. I recommend highly and without reservation.
Stayed 5 nights in Aug 2023
Response from Faith Misigoh on 4 Sept,2023
Dear Dustin, Thank you for making ibis Style Nairobi your choice hotel on this occasion and for your very kind recommendation to the travel community of our hotel, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind Regards.Front Office Manager

8/10 Good

Leah

Stayed 2 nights in Aug 2023
Response from Faith Misigoh on 16 Sept,2023
Dear Leah,Thank you for reviewing your recent stay at ibis Styles Nairobi. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Looking forward to hosting you again in the near future. Kind Regards, Faith Misigoh, Front Office Manager

8/10 Good

Unathi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Faith Misigoh on 22 Aug,2023
Dear Unathi,Thank you for the time taken to share your feedback. We were delighted that you chose us for your stay and that we met your expectations. We look forward to hosting you again in not a distant future. Kind RegardsFront Office Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great place.
Stayed 1 night in Aug 2023
Response from Faith Misigoh on 18 Aug,2023
Dear John,Thank you for reviewing your recent stay at ibis Styles Nairobi. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Looking forward to hosting you again in the near future.Kind Regards,Faith Misigoh,Front Office Manager.