Outdoor pool, open 6:00 AM to 6:00 PM, free pool cabanas, pool umbrellas
Check availability

Reviews of Trademark Hotel

4 out of 5
Trademark Hotel
Village Market, Limuru Road, Gigiri, Nairobi, Nairobi County

Reviews

8.8

Excellent

Rating 10 - Excellent. 118 out of 199 reviews" "
Rating 8 - Good. 58 out of 199 reviews" "
Rating 6 - Okay. 12 out of 199 reviews" "
Rating 4 - Poor. 6 out of 199 reviews" "
Rating 2 - Terrible. 5 out of 199 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mariana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For years I have visited Nairobi on business and I have to say this is probably the best hotel in the city. I spent one week here and I did not want to leave. Facilities are modern, clean and comfortable, food is absolutely delicious but most importantly, every single member of the staff is there to help, to greet you with a smile and to make your day better. A true example of Kenyan hospitality. From the moment you are picked up at the airport, to the moment you are dropped off again, there is always someone ready to help. I will come back.
Stayed 5 nights in Apr 2024
Response from Peter on 29 Apr,2024
Dear MarianaMany thanks for choosing Trademark as your preferred Hotel and for taking your precious time to share such a wonderful review.We are thrilled to learn that you enjoyed your stay with us, providing a clean and comfortable environment for our guests is our top priority and we are happy to read that you found our accommodation, food and shuttle services to your satisfaction.We take pride in our friendly and attentive staff. We appreciate your kind words about them and rest assure shall be shared with them.We look forward to hosting you again in the near future

10/10 Excellent

Daruosh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience
Stayed 8 nights in Apr 2024
Response from Peter on 21 Apr,2024
Dear DaruoshWe appreciate that you took your precious time to share your review.We are delighted to learn that you had a great experience with us.We look forward to hosting you again in the very near future for another memorable experience.

8/10 Good

Mussie Delelegn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, quietness, cleanliness and dinning facilities within the surrounding/compound.
Stayed 3 nights in Apr 2024
Response from Peter on 16 Apr,2024
Dear MussieThank you for choosing Trademark Hotel and for sharing your review.We are delighted to have hosted you and are glad that you enjoyed your stay with us. We look forward to hosting you again in the near future.

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel slots around the area and friendly staff highly recommend
Stayed 1 night in Apr 2024
Response from Peter on 11 Apr,2024
Dear JonathanWe appreciate that you chose Trademark Hotel to host you and for taking your time to share your wonderful feedback.We are delighted that you enjoyed your stay, the proximity of the Hotel and the hospitality of our staff.We look forward to your next visit

10/10 Excellent

Robert, Kendrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet is outstanding and the staff is very professional. The location adjoining the Village Market provides great dining options and a safe place to kill time. The only downside of this hotel is location to other areas of Nairobi can be difficult with heavy traffic. For me, it’s a perfect place and location for what I am doing.
Stayed 3 nights in Mar 2024
Response from Peter on 4 Apr,2024
Dear RobertThank you for choosing Trademark and for sharing such a wonderful review.We are delighted that you enjoyed our culinary offerings, our professional staff and the proximity to the Village Market mall.We look forward to hosting you again in the very near future.

10/10 Excellent

Saru

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property located within proximity of all amenities
Stayed 4 nights in Mar 2024
Response from Peter on 3 Apr,2024
Dear SaruMany thanks for choosing us to host you and for sharing your review.Our proximity to Village market mall is quite unique and one can get whatever they require very easily.We look forward to hosting you again very soon

10/10 Excellent

Kara

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 2 nights in Mar 2024
Response from Peter on 23 Mar,2024
Dear KaraThank you for choosing Trademark and for taking time to highly rate us.We are glad to have noted that you felt safe.We look forward to hosting you again in the near future for another memorable experience.

8/10 Good

Christine, Washington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and perfectly nice hotel in Gigiri.
Stayed 4 nights in Mar 2024
Response from Peter on 12 Mar,2024
Dear ChristineMany thanks for choosing Trademark and for reviewing us.We look forward to hosting you again.

6/10 Okay

Daniel

Travelled with group
Great location for shopping and eating. Roof top pool is great, rooms are average, so quality for what you pay is below average!!
Stayed 1 night in Mar 2024
Response from Peter on 7 Mar,2024
Dear DanielMany thanks for choosing Trademark and for taking your time to share your feedback and sentiments.We look forward to hosting you again

10/10 Excellent

Karen, Geneva

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, good food, professional and friendly staff. Highly recommend.
Stayed 2 nights in Mar 2024
Response from Peter on 4 Mar,2024
Dear KarenMany thanks for choosing Trademark to host you and for taking your time to review us.We are delighted to learn that you enjoyed your stay and look forward to hosting you again very soon.

10/10 Excellent

Tram

Stayed 1 night in Feb 2024
Response from Peter on 24 Mar,2024
Dear TramMany thanks for choosing Trademark and for taking your time to rate us.We look forward to hosting you again soon.

10/10 Excellent

MICHAEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything that we like
Stayed 24 nights in Feb 2024
Response from Peter on 27 Feb,2024
Dear MichaelMany thanks for sharing you review and for choosing Trademark Hotel.We are thrilled to learn that your experience was close to everything that you love.We look forward to hosting you again very soon for another memorable experience.

4/10 Poor

Steven, Hamden

Travelled with partner
Liked: Cleanliness
Although I was said to have VIP status, there was nothing afforded to me, not even an upgraded room. I was also supposed to receive a $10 room voucher which I never receive even after asking for it. Also for an additional stay, it cost me $22 more booking directly with the hotel. Sad
Stayed 2 nights in Feb 2024
Response from Peter on 18 Feb,2024
Dear StevenMany thanks for choosing to stay with us and for taking your precious time to share your candid feedback.We regret that the Hotel was running on high occupancy where all the suites were unavailable.We failed to offer the USD10 room voucher.We shall offer a complimentary service during your next visit.

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Peter on 24 Mar,2024
Dear RoyMany thanks for choosing Trademark and for taking your time to rate us.We look forward to hosting you again soon.

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were welcoming and very helpful to this jet-lagged traveler. The room was spacious and the location perfect for an easy transition to a new country. All the things that I had forgotten to bring were just steps away in the Village Market shopping mall.
Stayed 2 nights in Feb 2024
Response from Peter on 9 Feb,2024
Dear LindaMany thanks for choosing to stay with us and for taking your precious time to share your feedback.We are glad that you enjoyed our proximity to the mall and that our staff made your stay memorable.We look forward to hosting you again in the very near future

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my working stay at the hotel. Really friendly helpful staff, breakfast and evening meal was ideal and there was a brilliant gym within the complex. Comfortable clean hotel room. I would highly recommend it.
Stayed 3 nights in Jan 2024
Response from Peter on 15 Jan,2024
Dear PaulThank you for sharing your review.We are delighted to hear that you found the hotel comfortable and the service excellent. Trademark Hotel team always strive to provide all our guests with the highest standards of service at all times and we are proud to hear that the team ensured a pleasant stay for you. We appreciate the recommendation and look forward to hosting you again in the very near future.

10/10 Excellent

CHARIKLEIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 9 nights in Dec 2023
Response from Peter on 15 Jan,2024
Dear CharikleiaMany thanks for choosing to stay with us and for taking time to share your review.We are thrilled to learn that you enjoyed and liked everything.We look forward to hosting you again very soon.

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the Trademark
I always love staying at this hotel. It’s very modern, clean, and connected to the Village Market Mall with dozens of eateries and shops. The staff are friendly and helpful, and on my most recent visit I used the airport shuttle which was great.
Stayed 3 nights in Sep 2023
Response from Peter on 27 Sept,2023
Dear MattThank you for choosing to stay with us and for taking your precious time to share your feedback on your experience.We endeavor to offer exceptional service.We look forward to hosting you again in the near future

10/10 Excellent

Simardeep

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great Marriott property attached to a very well maintained shopping mall with tons of dining options. We were told nairobi is otherwise unsafe for tourists so it was great to have the option of the mall next door to help stretch our legs after the long flight. Staff was all great and rooms clean and modern!
Stayed 1 night in Aug 2023
Response from Peter Njenga on 4 Sept,2023
Dear SimardeepThank you for sharing your review about your stay experience with usWe were delighted to host you.Our location within the Village Market is pretty special.Everything you want and need is right at our doorstep.We are glad that you had a great experience at the mall.We look forward to hosting you again.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As per usual, there is excellent staff and very good service, and I definitely will go back there again.
Stayed 3 nights in Aug 2023
Response from Peter Njenga on 31 Aug,2023
Dear StevenMany thanks for taking your valued time to rate us and for the kind review.We are looking forward to hosting you again very soon.

10/10 Excellent

Maria

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option in the area! Everyone is so kind and welcoming. There is a wonderful restaurant and bar in the hotel as well as a gorgeous rooftop pool.
Stayed 1 night in Aug 2023
Response from Peter Njenga on 28 Aug,2023
Dear MariaMany thanks for choosing to stay with us and for taking your valued time to rate us.We appreciate and look forward to hosting you again in the near future.

10/10 Excellent

Kinyanjui, Narobi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was placed within the Village Market mall, which made it very convenient to shop and find dining options.
Stayed 1 night in Jul 2023
Response from Peter Njenga on 24 Jul,2023
Dear KinyanjuiThank you for sharing your review on your stay experience with us and we were delighted to host you at Trademark Hotel. Our location within the Village Market is pretty special. Everything you want and need is right at our doorstep.We are glad that you had a great experience at the mall.We look forward to hosting you again soon

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and close to mall
Stayed 4 nights in Jul 2023
Response from Peter Njenga on 17 Jul,2023
Dear Jean Many thanks for choosing to stay with us and for taking time to share your feedback Our location within the Village Market is pretty special! Everything you want and need is right at our doorstep!We are glad that you had a great experience at the Village Market.

8/10 Good

Dawit

Stayed 1 night in Jun 2023
Response from Peter Njenga on 24 Aug,2023
Many thanks Dawit for choosing to stay with us and for sharing your feedback.We look forward to hosting you again soon

4/10 Poor

christian peter

Stayed 9 nights in Jul 2023
Response from Peter Njenga on 17 Jul,2023
Dear Christian PeterThank you for choosing to stay with us and for taking time to rate us.We shall review and put measures in place to keep improving our services.

8/10 Good

Carla

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 4 nights in Jul 2023
Response from Peter Njenga on 11 Jul,2023
Dear CarlaMany thanks for choosing to stay with us and for taking time to share your feedback.We are glad to note that you enjoyed our location which is strategically positioned for different activities and needs.We look forward to hosting you again very soon.

8/10 Good

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed the breakfast buffet and friendliness of staff. However, the rooms were very bare without decorations and ambiance.
Stayed 5 nights in Jun 2023
Response from Peter Njenga on 3 Jul,2023
Dear GregoryMany thanks for choosing to stay with us and for taking your precious time to share your feedback.We have taken noted your suggestion and shall take it into consideration.We look forward to hosting you again very soon

10/10 Excellent

Nils, Homestead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located at one of the ends of Tribe Village Market, a beautiful mall area, with many shops and restaurants. One of few areas in Nairobi where you can walk even late at night safely. The hotel upgraded my room to one with an outdoor terrace: very enjoyable. Service was at all times excellent. Very near the UN regional centre. Highly recommended.
Stayed 3 nights in Jun 2023
Response from Ken M on 14 Jun,2023
Many thanks Nils for your candid feedback. We appreciate it and assure you that this will be shared with the entire team. Hoping to welcome you back in the near future

8/10 Good

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Attached to Village Market Mall
Stayed 1 night in May 2023
Response from Ken M on 26 May,2023
Thank you Jeremy, for your great feedback.We hope to welcome you in the future.Regards

10/10 Excellent

yannick

Stayed 3 nights in May 2023
Response from Ken M on 17 May,2023
Many thanks Yannick for this raving rating.We hope to welcome you back in the near future.Regards

10/10 Excellent

Steven

Stayed 4 nights in Apr 2023
Response from Ken M on 5 May,2023
Hi Steven. Thank you for this raving feedback. Hoping to welcome you in future. Regards

10/10 Excellent

Jerry, Gulf Breeze

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great food in the restaurant. Convenient location.
Stayed 2 nights in Apr 2023
Response from Ken M on 17 Apr,2023
Thank you Jerry for this 5* review.We are delighted and hope to welcome you back in the near future.Regards.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay! The hotel was very nice, and the staff were some of the most accommodating and friendly of any hotel I’ve stayed in. Highly recommend!!
Stayed 1 night in Mar 2023
Response from Ken M on 6 Mar,2023
Thank you Christopher for your 5/5 review. I will share it with the entire team.Looking forward to welcoming you back.

8/10 Good

ishak

Stayed 1 night in Feb 2023
Response from Ken M on 24 Mar,2023
Good day Ishak,Many thanks for your rating. We look forward to welcoming you back in future.

8/10 Good

Ammar

Stayed 2 nights in Feb 2023
Response from Ken M on 21 Feb,2023
Hi Ammar,Thank you for this 8/10 rating. I will share it with the entire team.Regards.

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place and conveniently attached to a large mall. But the cost is quite high for what you get.
Stayed 1 night in Feb 2023
Response from Ken M on 17 Feb,2023
Dear Jeremy,We are over the moon! Your feedback is fantastic and keeps us going.Looking forward to welcoming you back in future!

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WOW! Trademark ROCKS! From the service, room down to the food. My husband and I don’t have one complaint. Great job. Keep up the wonderful work!
Stayed 1 night in Feb 2023
Response from Ken M on 16 Feb,2023
Hello Gina,Many thanks for your outstanding review. We are delighted that we met your expectations and look forward to welcoming you.

10/10 Excellent

David

Stayed 1 night in Feb 2023
Response from Ken M on 6 Mar,2023
Thank you David for the 5/5 review.We look forward to welcoming you back.

10/10 Excellent

Simon Peter

Response from Ken M on 12 Mar,2023
Hello Simon Peter,Thank you for the 5/5 review. Looking forward to seeing you again.

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service
Beautiful space for sleeping!!

10/10 Excellent

Loise

Stayed 3 nights in Dec 2022
Response from Ken M on 12 Mar,2023
Hi Loise,Thank you for the 5/5 review.Hoping to welcoming you back soon.

4/10 Poor

David

Stayed 3 nights in Nov 2022
Response from Ken M on 24 Nov,2022
Hi David,Thank you for taking your time to share this dismal rating. I wish you shared more details while you were at the hotel so we could work on areas of concern.Regards,

8/10 Good

Gerry

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Loved the driver Joe, he was a great member of staff. However, left some property at the hotel, contacted them to offer a reward/post it back to me but no word since initial contact.
Stayed 5 nights in Oct 2022
Response from Ken M on 27 Oct,2022
Dear Gerry,Thank you for your review and feedback.Looking forward to hosting you again.Thank you

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked about the Trademark Hotel was the kindness of the Kenyan staff and thier availability.
Stayed 1 night in Oct 2022
Response from Ken M on 3 Nov,2022
Hi Anne,Thank you for sharing such a raving review. Will be sure to share it with the entire team.Hoping that we will have an opportunity to welcome you back in future.

8/10 Good

Edgar

Stayed 7 nights in Oct 2022

2/10 Terrible

Reddy

Business traveller, Travelled with group
Disliked: Staff & service
Access to shopping and variety of food
Stayed 6 nights in Oct 2022
Response from Ken M on 16 Oct,2022
Hi Reddy,We appreciate your rating of our hotel however without details of what led such dismal rating of 1/5! We would love to know what really went wrong as this is really what we pride ourselves in. Kindly get in touch with me on hm@trademark-hotel and share with me the details of your stay.Looking forward to hearing from you.

10/10 Excellent

Jennifer

Stayed 2 nights in Oct 2022

10/10 Excellent

Helge M.

Stayed 4 nights in Sep 2022
Response from Ken M on 28 Sept,2022
Thank you for this raving score of our hotel Helge. I will share with the entire team.Looking forward to welcoming you back.

10/10 Excellent

Veerabhadra Rao

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veera Konakalla
It was great experience and wonderful hospitality received from staff, food was delicious. Overall had great experience.
Stayed 2 nights in Sep 2022
Response from Ken M on 19 Sept,2022
Good day Veera,Many thanks for letting us know of your great experience at our hotel.We hope to welcome you back in the future.

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible stay! The property is beautiful and very clean. The staff is kind and very courteous!
Stayed 6 nights in Jul 2022
Response from Ken M on 14 Jul,2022
Hi Elizabeth, Many thanks for this raving review! I will definitely share this with the entire team. Keep safe!