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Reviews of Terrace Green Hotel & Spa

4 out of 5
Terrace Green Hotel & Spa
11/A, St.Jude Mawatha, Ettukala, Negombo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 116 out of 203 reviews" "
Rating 8 - Good. 64 out of 203 reviews" "
Rating 6 - Okay. 17 out of 203 reviews" "
Rating 4 - Poor. 3 out of 203 reviews" "
Rating 2 - Terrible. 3 out of 203 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Kishin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
it was a nice hotel near by the beach.

10/10 Excellent

Till

Stayed 1 night in Feb 2024
Response from D N Perera on 4 May,2024
Dear valued Guest,Thank you very much for your positive feedback!We hope to host you with us in the future.With warm regards,D N PereraManager

4/10 Poor

Magen

Travelled with partner
Disliked: Staff & service
Hotel had kind staff but neighborhood dogs and visible crack on our rooms balcony door made us not sleep much at all the night we stayed. Dogs barked repeatedly throughout the night and we had to call the front desk to quiet them several times throughout the night so we could sleep. They need better soundproofing for the rooms or assistance relocating the dogs to homes ideally if they’re strays. We would not stay here again based on how poorly we slept.
Stayed 1 night in Feb 2024
Response from D N Perera on 20 Mar,2024
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced, and we appreciate your candid comments.We understand the importance of a peaceful environment for our guests. We regret any disruptions you experienced and will investigate to implement measures that prevent such disturbances in the future.We would like to extend an invitation to you for a future stay, during which we hope to provide you with an improved and memorable experience. Once again, we appreciate your feedback, and we hope for the opportunity to welcome you back and demonstrate the improvements we have made.Warm regards,DN PereraHotel Manager

10/10 Excellent

Robby, Guthrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place in Negombo near the beach. Room was comfortable and had wonderful pillows. Just the right mix of softness and firmness. Appreciated the airport pickup. That made arrival easy given we came in on an early evening flight. Overall, recommend this hotel.
Stayed 1 night in Feb 2024
Response from D N Perera on 20 Mar,2024
Dear valued Guest,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay at our hotel.It warms our hearts to know that we met your expectations.We truly appreciate your kind words and look forward to welcoming you back on your next visit.Safe travels, and we hope to have the pleasure of hosting you again soon!With warm regards,DN PereraManager

10/10 Excellent

James, richardson

Liked: Staff & service
The staffs here were friendly, well mannered, and caring. The room was nice but the room needs to be cleaner (i.e. bidet needs to be cleaner, saw ants by coffee/tea station). The restaurant in the hotel had delicious breakfast.
Stayed 1 night in Jan 2024
Response from DN Perera on 22 Jan,2024
Dear Guest,Thank you very much for your feedback.I'm glad you enjoyed your stay with us.I'll coordinate with the Housekeeping team and fix teh shortfalls you mentioned.Thank you very much for the constructive feedback.We hope to see you as our guest in the future.Sincerely yours,DN PereraManager

8/10 Good

Jo-Anne, Marsfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay with the spa and in-house dining but no pool. Dinner service for a simple meal was very slow given 6 chefs in the kitchen and 3 people in restaurant. Had to get batteries in air con and tv remotes changed and 2 light globes replaced. Although done promptly when asked. Housekeeping in room was very good. Very noisy from 6am when kitchen staff come on duty as open kitchen and my room on first floor and from music playing in foyer. Also noisy from cars etc coming to hotel as I was at the front of building on first floor. Small wall tv not in front of beds and far away. Very dim bedside lamps so had to turn all lights on to read at night. Reception staff nice.
Stayed 3 nights in Dec 2023
Response from DN Perera on 22 Jan,2024
Dear Guest,Thank you very much for your positive feedback.I'm sorry to hear the noises compromised your stay with us. I communicated your comments to the relevant departments, and we will fix the shortfalls you mentioned.Sincerely yours,DN PereraManager

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
thank you to all the staff - kudos to Vijay, Sangika, Sandaru, Loshana, housekeeping, and salt’s kitchen staff.
Stayed 3 nights in Nov 2023
Response from D N Perera on 28 Nov,2023
Dear Guest,Thank you very much for your positive feedback!We're glad you enjoyed your stay with us and hope to see you as our guest again.Sincerely yours,DN PereraManager

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hidden secret hotel!
Amazing hotel. The staff are so friendly and welcoming. The restaurant is to die for, and the spa was a great experiance
Stayed 1 night in Nov 2023
Response from D N Perera on 21 Nov,2023
Dear Guest,Thank you very much for your positive feedback!We're happy you enjoyed your stay with us and hope to see you as our guest again.Sincerely yours,DN PereraManager

8/10 Good

D

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from D N Perera on 21 Nov,2023
Dear Guest,Thank you very much for your positive feedback!We're glad you enjoyed your stay with us and hope to see you as our guest again.Sincerely yours,DN PereraManager

8/10 Good

J

Stayed 1 night in Nov 2023
Response from D N Perera on 21 Nov,2023
Dear Guest,Thank you very much for your positive feedback!We're glad you enjoyed your stay with us and hope to see you as our guest again.Sincerely yours,DN PereraManager

10/10 Excellent

Yen-Ching

Stayed 1 night in Sep 2023
Response from D N Perera on 21 Nov,2023
Dear Guest,Thank you for your positive feedback!We're glad you enjoyed your stay with us and hope to have you as our guest again!Sincerely yours,DN PereraManager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here one night before leaving Sri Lanka. The day I checked in I told them I needed the free airport shuttle. The next morning, two other groups left before me and their shuttles were on time. When it came time for me to leave, My shuttle didn't show up until 35 minutes after the requested time. I do believe it was the same car that took the other group which is ridiculous. There's no way I could have been on time. I came within one or two minutes of missing my flight. Would not stay at this hotel again due to their lackadaisical attitude.
Response from D N Perera on 3 Sept,2023
Dear Guest,I'm sorry to know we caused an inconvenience to you.Indeed, your shuttle got delayed due to a miscommunication between the reservations team and operations.However, I'd like to clarify the information provided by you in this feedback.Your shuttle was late for 20 minutes.We understand the importance of a timely arrival at the airport.For this reason, we always suggest our guests be at the airport at least 3 hours before flight departure.During peak season, the airport authority recommended extending the time to 4 hours.We arranged for the airport drop-off, remembering this.Even if your shuttle gets delayed for 20 minutes, you have plenty of time to go through all the formalities at the airport.The above, in no case, removes responsibility from us to provide a timely service.We again apologize for the inconvenience and ensure improved communication between the departments.Sincerely yours,DN PereraManager

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect one night stopover when arriving
Needed to stay near the airport prior to leaving Colombo. Only 20 min drive to the airport. Would also be a good place to stay if arriving in Sri Lanka and heading north Staff welcoming and accommodating. Lovely comfortable room. Great meals. Airport transfer included in price. Safe hotel if you’re a female travelling solo.
Stayed 1 night in Jul 2023
Response from D N Perera on 3 Sept,2023
Dear Guest,Thank you very much for this positive feedback!I'm glad to know you found us your excellent stopover base.Sincerely yours,DN PereraManager

10/10 Excellent

Steven

Stayed 1 night in Jul 2023
Response from D N Perera on 13 Jul,2023
Dear Guest,thank you for your positive feedback.With warm regards,DN PereraManager

10/10 Excellent

DENIS

Stayed 1 night in Jun 2023
Response from D N Perera on 12 Jun,2023
Dear Guest,Thank you for your positive feedback.With warm regards,DN PereraManager

10/10 Excellent

Sivagnanasundaram, Cherrybrook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from D N Perera on 12 Jun,2023
Dear Guest,Thank you for your positive feedback.With warm regards,DN PereraManager

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived later in the evening so couldn't really tell what was around the property. I went for a walk in the morning and was pleasantly surprised by the surroundings. It is about a ten minute walk to the beach and restaurants. It is in a quiet area so it was easy to sleep. They also provided free transportation which was very convenient. The room was beautiful and clean and gave a feeling of calmness when I walked into it.
Stayed 1 night in May 2023
Response from D N Perera on 20 May,2023
Dear valued guest,thank you very much for sharing your experience with us.I'm happy to know you felt at home with us.Sincerely yours,DN PereraManager

8/10 Good

Lesley

Stayed 1 night in May 2023
Response from D N Perera on 15 May,2023
Dear Guest,thank you for rating us!

2/10 Terrible

Yusuf

Stayed 2 nights in Apr 2023
Response from D N Perera on 4 May,2023
Dear Guest,it's a shame you cannot accept the fact that a guest must respect the house rules of the hotel which include cancellation policy, in-room service policy, and hotel staff respect policy.It's indeed a terrible situation.

10/10 Excellent

David

Stayed 1 night in Apr 2023
Response from D N Perera on 12 Apr,2023
Thank you so much for your positive feedback!

8/10 Good

Leilani, Ocala

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very welcoming, especially the two who work in the restaurant (Lasith and Sand... honestly forgot his name) The man who cleaned our room went above and beyond daily. The ladies at the front desk were helpful, and the night desk trainee was pleasant and always greeted us with a smile. Overall, the staff really makes the place. It is clean, comfortable and close to the beach. Definite recommendation!
Stayed 5 nights in Apr 2023
Response from D N Perera on 12 Apr,2023
Dear Guest,Thank you very much for sharing your feedback and kind words!We hope to have you with us again!Sincerely,DN PereraManager

10/10 Excellent

SATORU

Stayed 1 night in Mar 2023
Response from D N Perera on 30 Mar,2023
Thank you for your high appreciation of our work!

10/10 Excellent

Nancy

Stayed 3 nights in Mar 2023
Response from D N Perera on 12 Apr,2023
Thank you so much for your positive feedback!

8/10 Good

Chang Kwon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks to all the staff of hotel
Nothing more to say on management of hotel itself and all of staff. Good enough for money value. However size of room is bit small to be used by two people. Good to find that small but clean rooftop spa has awesome theraphist. I feel thanks on my luck to get treatment from this theraphist. Food too was good but little salty... Thanks and wish all of you the best. _()_
Stayed 1 night in Feb 2023
Response from D.N. Perera on 22 Feb,2023
Dear Guest,Thank you very much for your feedback.It was a pleasure serving you.On your next visit, I would suggest choosing the Premier Room which is more spacious and fit well two guests in Twin beds.Sincerely,DN PereraHotel Manager

10/10 Excellent

Rosalie

Stayed 3 nights in Feb 2023
Response from D.N. Perera on 10 Mar,2023
Thank you for your great feedback!

10/10 Excellent

Marc

Stayed 1 night in Feb 2023
Response from D.N. Perera on 14 Feb,2023
Thank you very much for rewarding us with a 10/10!We hope to have you with us again!

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Used only as a pre airport stop so didn't have time to use facilities. Staff were really helpful and accomodating of my late arrival and arranged the free airport transfer. Room was clean and welcoming.
Stayed 1 night in Jan 2023
Response from D.N. Perera on 7 Feb,2023
Thank you very much for sharing your feedback!We hope to have you with us again for a longer stay!Sincerely,DN PereraManager

6/10 Okay

Evelyn

Stayed 1 night in Jan 2023
Response from D.N. Perera on 7 Feb,2023
Thank you very much for rating us!Sincerely,DN PereraManager

10/10 Excellent

Nazimuddin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hidden Gem, very nice place with friendly staff. Easy access to beach and other city attractions. I would stay there again.
Stayed 3 nights in Jan 2023
Response from D.N. Perera on 7 Feb,2023
Thank you very much for sharing your feedback!We hope to have you with us again!Sincerely,DN PereraManager

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful oasis in Sri Lanka
Resort was helpful in making transfer to/from airport and had a nice restaurant on site. Room was large and well organized. No A/C but the ceiling fan and balcony were nice. We were out on excursions so didn't see much of the room. The staff was amazing. It was about 30 minutes from the airport and taxi was $15 USD/pp for the return. $5/pp for pick-up with a sign at arrivals.
Stayed 2 nights in Jan 2023
Response from D.N. Perera on 20 Jan,2023
Dear Guest,thank you very much for rewarding us with this great feedback.I have only one thing to add all our rooms are equipped with A/C. It is probably because of your late arrival and busy excursion schedules that you overlooked A/C in your room.I'm glad that you enjoyed not only our hotel facilities but could explore the neighborhood.We hope to see you with us again.Sincerely,DN PereraHotel manager

8/10 Good

quanhe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a small, friendly hotel. The staffs were very friendly and the breakfast was very good.
Response from D.N. Perera on 20 Jan,2023
Dear Guest,thank you very much for sharing your feedback.I'm glad to know that you enjoyed your stay with us.Sincerely,DN PereraHotel Manager

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had comfortable beds and it was very clean. There is a good restaurant with reasonable prices inside the hotel. The employees were very friendly and we would recommend the hotel.
Stayed 1 night in Jan 2023
Response from D.N. Perera on 15 Jan,2023
Thank you very much for rewarding us with this positive feedback!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must visit
Service was excellent, we booked the hotel due to a long transit from the UK to Australia, made use of the spa and great location to the beach
Stayed 1 night in Dec 2022
Response from D.N. Perera on 19 Dec,2022
Dear Guest,thank you very much for your feedback!I'm pleased to hear that you had a positive experience with us.Sincerely,DN PereraManager

8/10 Good

Roula, alkhobar

Travelled with family
Liked: Cleanliness, property conditions & facilities
Kindness and cleanses ,
Response from D.N. Perera on 2 Dec,2022
Thank you for your positive feedback!

8/10 Good

Taniya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Clean room and washroom. Not too far from the airport. Was a comfortable stay for one night as I had a long layover. The internet is not necessarily reliable… but the staff was ever ready to help and compensated for the lack of internet service.
Stayed 1 night in Oct 2022
Response from D.N. Perera on 17 Oct,2022
Dear Guest,thank you for your positive review!I bring apology for the inconvenience caused by the unstable Wi-Fi connection during your stay.I ensure that you were the last guest who encountered this issue. Every room is now equipped with a personal wi-fi spot that cannot fault.We hope to see you with us again!Sincerely,D.N. PereraManager

10/10 Excellent

Leah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, highly recommend
Great customer service, lovely spa with experienced and friendly people. Delicious food in the restaurant. Rooms very modern, comfy bed. Would recommend
Stayed 1 night in Sep 2022
Response from D. N. PERERA on 22 Sept,2022
Thank you very much for your positive feedback!

8/10 Good

Paramasivam

Liked: Cleanliness, staff & service
Worh the money.
It was a 2 days nice solo stay. Friendly staff. I use their spa too. It was good.
Stayed 2 nights in Sep 2022
Response from D. N. PERERA on 22 Sept,2022
Thank you for your positive feedback!

8/10 Good

Pavithra Isuru

Business traveller
Liked: Cleanliness, staff & service
Everything was excellent except the food prices was a little overwhelmed.
Stayed 4 nights in Jul 2022
Response from D.N. Perera on 2 Aug,2022
Dear Guest, Thank you very much for sharing your feedback with us! To your remark on the restaurant prices, I would ensure our Salt restaurant serves not only delicious food but uses only fine ingredients. Every meal from the menu consists of high-quality ingredients worth its price. I am glad that you enjoyed your stay with us. Sincerely, D.N. Perera Manager

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from D. N. PERERA on 12 May,2022
Dear Guest, thank you very much for your positive review! It was our pleasure to serve you!

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect start or end to the holiday
Great hotel. Friendly courteous staff. Very clean. Amazing breakfasts. Good coffee!
Stayed 1 night in Apr 2022
Response from D. N. PERERA on 26 Apr,2022
Dear Guest, thank you for your positive feedback! I am pleased to hear that you enjoyed your stay with us. I hope to see you with us again! Sincerely, D.N. Perera Manager

10/10 Excellent

anil, port moody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant very slow service.kitchen takes too long to serve overpriced
Stayed 1 night in Apr 2022
Response from D. N. PERERA on 15 Apr,2022
Dear Guest Thank you very much for sharing your feedback with us. I discussed this with the F&B team. We found the service faults and fixed them. Thank you very much for choosing us for your second stay in Negombo! Sincerely, D.N. Perera Manager

10/10 Excellent

anil, port moody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2022
Response from D.N. PERERA on 3 Apr,2022
Dear Guest , Thank you for your positive feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great value boutique hotel near airport
Friendly, efficient service (better than other 5* in trip), great food, very good value. The room was ok but bed was quite hard, 2 singles (not a king) and a/c didn't go that cold (though maybe because of the energy crisis). We would definitely stay again as a transit hotel and highly recommend the restaurant.
Stayed 1 night in Mar 2022
Response from D.N. PERERA on 2 Apr,2022
Dear Guest, Thank you very much for staying with us and your valuable feedback! I am glad to know that you overall enjoyed your stay with us. I am sorry for the inconvenience with A/C, I informed the maintenance team to check on this. I hope to have the privilege of serving you in the future. Sincerely, D.N. Perera Manager

10/10 Excellent

Samer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms, great location.
Stayed 1 night in Feb 2022
Response from Daria on 2 Mar,2022
Hi Samer, Thank you for the feedback and I’m happy that you had a wonderful stay. Hoping to see you again. :)

10/10 Excellent

Nicola luisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly staff. Great evening meal and breakfast. Would highly recommend hotel.
Stayed 1 night in Feb 2022
Response from Daria on 1 Mar,2022
Hi Nicola, Glad to hear that you had a wonderful stay! Hoping to see you again! Wishing you all the best in future travels.

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived in the middle of the night from the airport and they were exceptionally helpful, rooms clean and exactly as they look in the photos and the food was excellent. A great place to stay within very easy reach of the airport.
Stayed 1 night in Feb 2022
Response from D. N. PERERA on 20 Feb,2022
Dear Guest, Thank you very much for reviewing Terrace Green Hotel & Spa! I'm happy to read that you enjoyed your stay with us. Thank you very much for your compliments. We hope to host you with us again. Sincerely, D.N. Perera Manager

8/10 Good

Sriskanthan, Oslo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not far from the airport.
Stayed 1 night in Feb 2022
Response from Daria on 9 Feb,2022
Hi Sriskanthan, Thank you for the positive feedback and glad you had a wonderful stay. Hoping to see you again soon. :)

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, peaceful, and well-maintained. But the staff is what really makes this shine! They were friendly, helpful, and on-top of all the extra requirements necessary due to covid these days. Couldn't be happier!
Stayed 2 nights in Jan 2022
Response from Daria on 5 Feb,2022
Hi Sarah, thank you so much for the positive feedback. We are super happy to know that your had a wonderful stay, definitely motivates us more to give an excellent service :) We hope you have a wonderful journey and hoping to see you again. Take care.

10/10 Excellent

Victoria

Stayed 3 nights in Jan 2022
Response from Daria on 25 Jan,2022
Thank you very much for your kind feedback!

10/10 Excellent

ruth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service. Close to the public beach and airport. Great spa.
Stayed 2 nights in Jan 2022
Response from Daria on 17 Jan,2022
Thank you Ruth for your feedback. Glad to hear that you had a wonderful stay. Hoping to see you again some day. Take care. :)