Premium bedding, desk, blackout curtains, iron/ironing board
Check availability

Reviews of Peninsula Nelson Bay Motel and Serviced Apartments

4 out of 5
Peninsula Nelson Bay Motel and Serviced Apartments
52 Shoal Bay Road, Nelson Bay, NSW

Reviews

7.6

Good

Rating 10 - Excellent. 287 out of 949 reviews" "
Rating 8 - Good. 361 out of 949 reviews" "
Rating 6 - Okay. 170 out of 949 reviews" "
Rating 4 - Poor. 78 out of 949 reviews" "
Rating 2 - Terrible. 53 out of 949 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

ANDREW

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Basic but convenient.
Stayed 2 nights in Apr 2024
Response from JB on 29 Apr,2024
Hi Andrew,We thank you for your feedback.

6/10 Okay

samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room needed maintenance
Stayed 2 nights in Apr 2024
Response from JB on 18 Apr,2024
Unfortunately yes, but we are fixing all issues as quickly as we can

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from hl on 27 Mar,2024
Thank you for the rating

10/10 Excellent

Anh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was so close to the beach. Wonderful place to stay.
Stayed 1 night in Mar 2024
Response from hl on 24 Mar,2024
Thank you for the feedback,We are pleased to hear that you enjoyed your stay with us and we look forward to seeing you again

2/10 Terrible

Michael

Stayed 1 night in Feb 2024
Response from hl on 24 Mar,2024
Thank you for the rating we are sorry that things were not to your liking but it would help us if you could have let us know the issues you had

6/10 Okay

Gary

Stayed 2 nights in Feb 2024
Response from hl on 24 Feb,2024
Thank you for the rating Gary,We do hope you enjoyed your stay with us

10/10 Excellent

Mark Rainier

Liked: Cleanliness, staff & service, property conditions & facilities
Response from hl on 19 Feb,2024
Thank you, Mark, for leaving a rating. We are pleased to see that you enjoyed your stay with us and we look forward to seeing you again.

6/10 Okay

Knar

It looked nothing like the photos, and they do need to train their cleaners better.
Stayed 2 nights in Feb 2024
Response from hl on 19 Feb,2024
Thank you for the feedback,Unfortunately, we have had staffing issues recently, but we are now under new management all issues are being addressed.

10/10 Excellent

Lee and Freda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager went above and beyond with his care and assistance. Highly recommend this motel
Stayed 2 nights in Feb 2024
Response from hl on 14 Feb,2024
Thank you for your feedback,We are pleased to hear that you enjoyed your stay with us and we look forward to seeing you again

2/10 Terrible

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from hl on 14 Feb,2024
Thank you for your feedback,Sorry that you had issues with your room. We are now under new management and addressing all the maintenance issues

2/10 Terrible

ROBERT

Disliked: Staff & service
Overcharged and not happy
We were overcharged more than the price we booked for through Hotels.com - Peninsula would not honour the rate we booked at - Hotels.com were no help - said we should contact the Motel - Motel said we should contact Hotels.com
Stayed 3 nights in Feb 2024
Response from hl on 14 Feb,2024
Thank you for your feedback,I have now fixed the issue you had with overpayment

2/10 Terrible

Tahnee

Stayed 2 nights in Jan 2024
Response from hl on 24 Mar,2024
Thank you for the rating but it would help us if you had of let us know the issues you had with your room

2/10 Terrible

Ege

Disliked: Cleanliness, amenities, property conditions & facilities
The property was dated, dusty, dirty and smelly. The tv barely worked. I will never stay here again!
Stayed 2 nights in Feb 2024
Response from hl on 14 Feb,2024
Thank you for your feedback,Sorry that you had issues with your room. We are now under new management and addressing all the maintenance issues

10/10 Excellent

Piper

Stayed 1 night in Jan 2024
Response from hl on 14 Feb,2024
Thank you for your feedback

2/10 Terrible

K

Disliked: Property conditions & facilities, room comfort
Dissatisfied
The hotel was a major disappointment for what we paid and what was advertised
Stayed 1 night in Jan 2024
Response from hl on 14 Feb,2024
Thank you for your feedback,Sorry that you had issues with your room. We are now under new management and addressing all the maintenance issues

4/10 Poor

John

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were allocated room 109 which had a faulty detector which constantly made loud clicking noises through the entire day and night which made it impossible to sleep. Air conditioner constantly leaked and had quite clearly been that way for quite sometime as carpet beneath was damp and mouldy. Room smelt as the mouldy when you enter the room. Shower screen surround on shower floor was mouldy and dirty and quite clearly had not been cleaned for ages. One Star rating!!
Stayed 2 nights in Jan 2024
Response from hl on 14 Feb,2024
Thank you for your feedback,Sorry that you had issues with your room. We are now under new management and addressing all the maintenance issues

6/10 Okay

Gudrun

Disliked: Property conditions & facilities
Qld trip 2023
This is an old hotel that is reflected in the carpet and furniture. The room we were provided faced out to the pool, but our room had no privacy window netting/curtain. As the window provided the only natural light into the room, we either had to have the curtain open and have people looking into our room or close the curtain and use electrical lighting.
Stayed 1 night in Dec 2023
Response from hl on 14 Feb,2024
Thank you for the feedback,We are sorry to hear you had issues. We are under new management and tackling all maintenance issues

6/10 Okay

Danny

Stayed 2 nights in Dec 2023
Response from hl on 14 Feb,2024
Thank you for your feedback

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Basic Accommodation
Basic accommodation. Pros: good location and wifi. Cons: Checked behind bed for PowerPoint, very dusty behind and under the bed. Only one bed lamp. Air conditioning was very cold and could not be adjusted. Balcony was very small, just over chair width. Reception was due to close at 6.30 but closed before 6 when we returned before 6 so my wife didn’t have to climb two flights of stairs from the car park. Bar fridge had no shelves in the door and the one shelf in the fridge was cracked. Good location but in need of upgrading. As it was holiday period not much else available. For the price $240 per night it was not good value. Perhaps the apartments are better than the motel rooms. I would check other places next time if visiting Nelson Bay.
Stayed 1 night in Jan 2024
Response from hl on 14 Feb,2024
Thank you for the feedback,We are sorry to hear that you had some issues with the room. We are an older motel and unfortunately things have been let go but we are now under new management and are addressing all maintenance issues

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent services five stars services
Stayed 3 nights in Dec 2023
Response from hl on 14 Feb,2024
Thank you for the feedback,We are pleased to hear that you enjoyed your stay with us and we look forward to seeing you again

6/10 Okay

Tonella

Travelled with group
Disliked: Cleanliness
Property is ok but disappointed with the cleanliness of the bathroom, needs a really good scrub to remove black mould.
Stayed 2 nights in Jan 2024
Response from hl on 14 Feb,2024
Thank you for your feedback,Unfortunately, due to the humidity, the mould does grow quickly. We are using new housekeepers and will make them aware of this issue.

4/10 Poor

Diane

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Cleanliness was good Carpet and facilities in room not so good Room given was very noisy as pool filter kept running all night and balcony was dirty and trees was your view
Stayed 2 nights in Dec 2023
Response from hl on 14 Feb,2024
Thank you for your feedback

4/10 Poor

Wendy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable but everything else was dirty & lacked maintenance
Stayed 3 nights in Dec 2023
Response from hl on 14 Feb,2024
Thank you for your feedback

8/10 Good

peter

Stayed 2 nights in Dec 2023
Response from hl on 14 Feb,2024
Thank you for your feedback

10/10 Excellent

Bree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from hl on 14 Feb,2024
Thank you for your feedback

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from hl on 14 Feb,2024
Thank you for your feedback

4/10 Poor

Pamela

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property was located 4 minutes from Nelson bay city center so was convenient. The room itself smelt musty and was dirty, 2 used towels had been left hanging on the balcony and a large canvas had fallen off the wall and was laying on ground in the corner - not well looked after at all. Staff member was polite, restaurant attached was nice.
Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT STAY
Stayed 2 nights in Dec 2023

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is great & would stay there again. The only issue was they advertised breakfast packages being available to purchase, but when I went to purchase some, they said they were out of stock & waiting on a delivery
Stayed 1 night in Dec 2023

8/10 Good

Megan

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Michelle

Stayed 2 nights in Nov 2023
Response from hl on 14 Feb,2024
Thank you for your feedback

4/10 Poor

KAREN and PETER

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Kudos to the maintenance guy who tried to rectify a number of items for us. The room was very dirty on arrival, the shower screen was off it’s hinges. The floor had not been vacuumed. Windows dirty and couch had massive rips in it. The pool was out of action due to a water leak affecting the ph levels. The restaurant was closed due to new management changes. The motel is on a roundabout and very noisy. The outside lights stayed in till after midnight and the curtains did meet to her the light out. There is a venue across the road snd in a Saturday night the music was very loud till at least midnight. We paid cheap, however this should still get us a clean room with facilities. We couldn’t move room as they said there was no other available. The area is lovely and looked like there were plenty of other options to stay at.
Stayed 2 nights in Nov 2023

6/10 Okay

Elaine

Stayed 1 night in Nov 2023

6/10 Okay

Leon

Disliked: Staff & service, property conditions & facilities
1
Stayed 1 night in Nov 2023

4/10 Poor

Tobias

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean at all bathroom was mouldy toothpaste on shower screen from other people all in all whole room was dirty My wife cleaned bathroom because she couldn’t shower it was that bad
Stayed 1 night in Nov 2023

8/10 Good

Suraya Shania

Travelled with family
Liked: Cleanliness, staff & service, amenities
Bath products are good quality. Room was nice and spacious. Though some parts of the room need deep cleaning and few things in the room need to be replaced (e.g the bins and curtains). Overall stay was quiet and nice for a quick getaway.

8/10 Good

Jennifer

Stayed 1 night in Nov 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Gowrie

Comfortable
Stayed 1 night in Nov 2023
Response from PM on 6 Nov,2023
thanks for the feedback

10/10 Excellent

Alasdair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, close to town, comfortable and quiet.
Stayed 1 night in Oct 2023
Response from pm on 6 Nov,2023
THANKS

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Just what I needed at short notice
Stayed 1 night in Oct 2023
Response from pm on 6 Nov,2023
appreicated

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
first night tv not working could not change Chanel but they did provide a replacement other than that it was ok
Stayed 2 nights in Oct 2023
Response from PM on 29 Oct,2023
Dear Graham thanks for your feedback your points are noted and will be addressed today with the engineer.

6/10 Okay

Annette

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Average
Motel needs a refurbishment. It was advertised as a an upscale motel bit we were very disappointed when we got into our room. The furniture needs replacing and the decor is dated. The view was of a brick wall next door. On the plus side, the bathroom has been updated and was pleasant with lots of hot water. The bed was comfy with crisp clean sheets.
View through the window
From the verandah
Bathroom
Tv area
Stayed 1 night in Oct 2023
Response from PM on 29 Oct,2023
Dear Annette thanks for your feedback your points are noted and will be addressed.

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, lovely and convenient. We had an awesome time here. Definitely recommend!!
Stayed 2 nights in Oct 2023
Response from PM on 29 Oct,2023
Dear Erin thanks for Your positive feedback

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Comfortable but horrible hot water pressure
Stayed 1 night in Oct 2023
Response from PM on 29 Oct,2023
thanks for taking the time to give us your feedback.

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly affordable
Stayed 1 night in Oct 2023
Response from PM on 29 Oct,2023
THANK YOU FOR THE POSITIVE FEEEDBACK

8/10 Good

Ronald

Liked: Staff & service, amenities
no EV charger
Stayed 1 night in Sep 2023
Response from PM on 29 Oct,2023
EV charger in process

4/10 Poor

Sherree

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
It is close to the club and front office staff were friendly. The carpet in our room was filthy and there was poo on the sheets! For what the room was it was way overpriced.
Stayed 2 nights in Sep 2023
Response from PM on 29 Oct,2023
Dear Sherree thank you for taking the time to give us your feedback I have investigated you feedback but hasten to add we couldnt verfiy your comment

8/10 Good

Duncan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet location
Stayed 1 night in Sep 2023
Response from PM on 29 Oct,2023
thanks for the positive feedback

2/10 Terrible

Tania

Stayed 1 night in Sep 2023
Response from PM on 29 Oct,2023
im sorry you didnt enjoy your stay