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Reviews of Courtyard by Marriott New York Manhattan / Central Park

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 533 out of 1000 reviews" "
Rating 8 - Good. 323 out of 1000 reviews" "
Rating 6 - Okay. 87 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and updated. Location was central to where we were planning to visit.
Response from Director of Operations on 30 Apr,2024
Dear Holly, Thank you for choosing Courtyard New York Manhattan/Central Park and for your generous comments. We are pleased to know that you loved our refreshing and rejuvenating property. We are also glad that our location was perfect for your needs during your recent stay. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Anca MargineunDirector of Operations

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Director of Operations on 23 Apr,2024
Dear Steven, Thank you for this excellent rating! We always work hard to provide a great experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Courtyard New York Manhattan/Central Park. We'd love to host you again someday for yet another unforgettable visit.Anca Margineun,Director of Operations

2/10 Terrible

Anoosh

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived midnight at the hotel, Front desk took too much time 30 minutes to check in as he didn’t know how to assign room, then room was not clean and ready even at midnight. Then we need to come back to front desk again and they assigned us queen size , wrong room again. We need to go back and forth between rooms and front desk 3 times until we got our room. It took 1am in the morning that we finally got our room and then 5 am someone tried to get in our room as they assigned our room to someone else. It is terrible service
Stayed 3 nights in Apr 2024
Response from Director of Operations on 21 Apr,2024
Dear Anoosh, Thank you for being a guest at our hotel. We strive to provide a seamless visit and are sorry we were not at our best. Please accept our apologies for the issue with the room assigned initially and for the mistake made by our team while relocating you to another one. Your frustrations are understandable as we know traveling and wanting to rest after an exhausting day is what a person wants to do; therefore, we regret the difficulty you had. We will utilize your feedback to ensure such instances are not repeated. We hope you will allow us to redeem ourselves. Anca Margineun,Director of Operations

10/10 Excellent

Toni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying rooms are huge compared to other hotels we’ve stayed in the city. Clean and beautiful views very convenient walking and getting to subway
Stayed 1 night in Apr 2024
Response from Director of Operations on 10 Apr,2024
Dear Toni, Thank you for choosing Courtyard New York Manhattan/Central Park again for your recent stay. We are pleased to know that we exceeded all of your expectations and that you loved our spacious accommodations. We are also glad that you enjoyed our beautiful property with spectacular views as well as our prime location. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Anca MargineunDirector of Operations

10/10 Excellent

Abdumalik

Stayed 5 nights in Feb 2024
Response from Director of Operations on 9 Apr,2024
Dear Abdumalik, We are happy you chose Courtyard New York Manhattan/Central Park for your recent visit to New York. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Anca MargineunDirector of Operations

8/10 Good

Luis Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 5 nights in Mar 2024
Response from GENERAL MANAGER on 2 Apr,2024
Dear Luis, Thank you for the kind rating of the Courtyard New York Manhattan/Central Park. We are glad you loved our ideal location. It was a pleasure hosting your visit, and we look forward to seeing you again in the future.Anca Margineun,Director of Operations

10/10 Excellent

John, Knoxville

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room missing towels upon checkin, no big deal those things happen, but a little slow to respond to bring towels. Another request to fix toilet was responded to quickly. Friendly staff at all levels.
Stayed 4 nights in Mar 2024
Response from Director of Operations on 30 Mar,2024
Dear John, Thank you for taking the time to review your stay at Courtyard New York Manhattan/Central Park and for the kind words about our dedicated associates. However, we hope you will accept our apologies for the inconvenience with our housekeeping and maintenance service upon arrival. We are happy that our staff were able to make these right for you, and we are truly grateful for your patience. We hope you will give us another opportunity to provide you with the flawless hospitality we are known for.Anca MargineunDirector of Operations

10/10 Excellent

bernardo

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 4 nights in Mar 2024
Response from Director of Operations on 12 Mar,2024
Dear Bernardo, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Courtyard New York Manhattan/Central Park, and we look forward to your next stay.Anca MargineunDirector of Operations

10/10 Excellent

Carlos Felipe Sodre, KATY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Director of Operations on 8 Mar,2024
Dear Mr. Sodre, Thank you for your kind rating! We are glad you had such a positive experience during your time at the Courtyard New York Manhattan/Central Park, as we are committed to providing exceptional service to every guest. We look forward to welcoming you back and wish you all the best.Anca MargineunDirector of Operations

10/10 Excellent

Perry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great for our needs
Stayed 3 nights in Feb 2024
Response from Director of Operations on 6 Mar,2024
Dear Perry, Thank you for writing the review about your stay at the Courtyard New York Manhattan/Central Park. We are pleased you enjoyed our convenient location. It was a pleasure hosting your visit, and we look forward to seeing you again in the future.Anca MargineunDirector of Operations

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Director of Operations on 6 Mar,2024
Dear Steve, Thank you for your kind rating. We are glad you had such a positive experience during your time at the Courtyard New York Manhattan/Central Park, as we are committed to providing exceptional service to every guest. We look forward to welcoming you back and wish you all the best.Anca MargineunDirector of Operations

8/10 Good

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying in your hotel
Stayed 6 nights in Feb 2024
Response from Director of Operations on 5 Mar,2024
Dear Olga, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Courtyard New York Manhattan/Central Park; we hope to see you again soon. Anca MargineunDirector of Operations

8/10 Good

Marci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and had a nice view!
Stayed 1 night in Feb 2024
Response from Director of Operations on 4 Mar,2024
Dear Marci, Thank you for your recent stay at the Courtyard New York Manhattan/Central Park and for letting us know that your trip was enjoyable. We appreciate you mentioning our excellent views. Thank you again for the excellent feedback. We look forward to welcoming you back soon.Anca MargineunDirector of Operations

10/10 Excellent

Frank

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Director of Operations on 5 Mar,2024
Dear Frank, Thank you for choosing the Courtyard New York Manhattan/Central Park. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Anca MargineunDirector of Operations

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service
The room was a bit dated and there was mol/mildew on the shower head. The full length mirror was pulled off the closet door. Also, $30 pp for breakfast is ridiculous. The staff was great, helpful and friendly. Nice safety touch checking room key at late hours. Would consider staying again.
Stayed 2 nights in Feb 2024
Response from Director of Operations on 3 Mar,2024
Dear Theresa, Thank you for choosing the Courtyard New York Manhattan/Central Park. We regret you felt our accommodations needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. We also apologize for the issues you encountered with your room and that we did not meet some of your expectations. Your comments will be shared appropriately as we continually strive to improve our overall guest experience. On the positive side, we appreciate you mentioning our friendly associates. We look forward to welcoming you back to New York in the future.Anca MargineunDirector of Operations

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Director of Operations on 3 Mar,2024
Dear Cheryl, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard New York Manhattan/Central Park; we hope to see you again soon. Anca MargineunDirector of Operations

10/10 Excellent

Ziya

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Director of Operations on 3 Mar,2024
Dear Ziya, Thank you for choosing Courtyard New York Manhattan/Central Park. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Anca MargineunDirector of Operations

8/10 Good

Leticia

Stayed 4 nights in Jan 2024
Response from Director of Operations on 2 Mar,2024
Dear Leticia, Thank you for the kind rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard New York Manhattan/Central Park; we hope to see you again soon. Anca MargineunDirector of Operations

10/10 Excellent

Marie, ROSENDALE

Liked: Amenities
The staff was so good… my thanks to Flavia and Victor check in and out, and the attentive cleaning staff. The facility was extremely good, clean, efficient and the room, bath extraordinary. I chose king corner room, view. Many rooms w/extraordinary views here. Have been here before, will come again.
Stayed 2 nights in Feb 2024
Response from Director of Operations on 1 Mar,2024
Dear Marie, Thank you for including Courtyard New York Manhattan/Central Park in your travel plan. We couldn't be happier to know that our staff, particularly Flavia and Victor, stood out for their professionalism, friendliness, and enthusiasm. They take great pride in providing exceptional service and creating a welcoming atmosphere, so it's wonderful to read that they made you feel so welcome during your visit. We will make sure to pass along your kind words to them. We are also delighted the accommodations exceeded your expectations and that the sweeping views enhance your stay. It is great knowing you experienced another wonderful stay with us and will return soon. We look forward to it!Anca MargineunDirector of Operations

10/10 Excellent

Dulce

Stayed 2 nights in Feb 2024
Response from Director of Operations on 22 Mar,2024
Dear Dulce, Thank you for the wonderful rating for Courtyard New York Manhattan/Central Park! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Anca MargineunDirector of Operations

6/10 Okay

Karen

Travelled with family
Liked: Staff & service, amenities
Great location. Bathroom shower curtain needed to be laundered hence room had mildrew smell.
Stayed 1 night in Feb 2024
Response from Director of Operations on 21 Feb,2024
Dear Karen, Thank you for choosing our hotel for your visit to New York City. We are pleased you enjoyed our convenient location. However, we apologize for the concern you outlined with your room. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We hope that you will come back soon and let us show you the hospitality for which we are known. Anca MargineunDirector of Operations

8/10 Good

Holly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel/property
Stayed 2 nights in Feb 2024
Response from Director of Operations on 16 Feb,2024
Dear Holly, We are so pleased to read how happy you were with our spotless property. Providing an exceptional stay to every guest is what we strive for every day. Thank you for reviewing your time at Courtyard New York Manhattan/Central Park, and we hope to welcome you back soon for another enjoyable visit.Anca Margineun,Director of Operations

8/10 Good

Judith, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We’ll run, but a bit run down and rooms tiny. Hopefully, they will paint the bathrooms before long!
Stayed 2 nights in Feb 2024
Response from Director of Operations on 11 Feb,2024
Dear Judith, Thank you for sharing your feedback regarding your recent stay at Courtyard New York Manhattan/Central Park. While we are delighted to know that you enjoyed our overall experience with us, we regret not meeting your expectations with our accommodations. Your comments are invaluable and we will address them appropriately as we are continuously committed to improvements. We appreciate your understanding and look forward to welcoming you back in the future.Anca Margineun,Director of Operations

10/10 Excellent

Breanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Courtyard - close to our Broadway show and a number of dining options. The concierge who is there after 10pm wasn’t very helpful when we had a few questions for him about directions and where the eat.
Stayed 3 nights in Feb 2024
Response from Director of Operations on 9 Feb,2024
Dear Breanna, Thank you for writing the review about your stay at the Courtyard New York Manhattan/Central Park. We are pleased you enjoyed our convenient location close to various places and the courteous service provided by one of our associates. It was a pleasure hosting your visit, and we look forward to seeing you again in the future.Anca MargineunDirector of Operations

10/10 Excellent

Ana

Travelled with family
Liked: Amenities, property conditions & facilities
Todo bien
Stayed 3 nights in Feb 2024
Response from Director of Operations on 8 Feb,2024
Dear Ana, Thank you for choosing Courtyard New York Manhattan/Central Park. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Anca MargineunDirector of Operations

2/10 Terrible

Karina

Business traveller
Disliked: Cleanliness, property conditions & facilities
I checked it no my room extremely late and exhausted, There was a vanity on the bed, tape around wet paint in the bathroom toold on tnr floor shedding towels
Stayed 1 night in Feb 2024
Response from Director of Operations on 8 Feb,2024
Dear Karina, Thank you for choosing us and for taking the time to share your review. We genuinely apologize for the issues you encountered with your room and the inconvenience this caused. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We are grateful for your patience and hope to have the opportunity to provide you with the stay you deserve whenever you return to our area.Anca MargineunDirector of Operations

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here! Loved the location of the hotel, the staff was very friendly throughout our stay, the room was very clean & loved the view from our room. I originally chose this hotel because of the location and I was not disappointed. Everything was walking distance & the subway was very close by. Will definitely be staying here in the future.
Stayed 2 nights in Jan 2024
Response from Director of Operations on 3 Feb,2024
Dear Francisco, Thank you for writing the review about your stay at the Courtyard New York Manhattan/Central Park. We are pleased you enjoyed our excellent location and the courteous service provided by our associates. We are also delighted you liked the amazing view from your room. It was a pleasure hosting your visit, and we look forward to seeing you again soon.Anca MargineunDirector of Operations

10/10 Excellent

Andrii

Stayed 3 nights in Jan 2024
Response from Director of Operations on 22 Mar,2024
Dear Andrii, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Courtyard New York Manhattan/Central Park. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Anca MargineunDirector of Operations

10/10 Excellent

jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy, good value, clean
Comfortable, easy stay. Free Starbucks coffee in the lounge, nice fitness room, great location. Clean. Safe. The room is small but that’s NYC We were completely comfortable Would stay again
Stayed 2 nights in Jan 2024
Response from Director of Operations on 30 Jan,2024
Dear Jessica, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Courtyard New York Manhattan/Central Park. It is our goal to deliver an excellent value at a great price so it is wonderful to know this was your experience. We believe our ideal location, combined with comfortable accommodations and exceptional amenities, makes us a perfect choice. We appreciate your business and love knowing you will return. Anca Margineun,Director of Operations

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Director of Operations on 22 Mar,2024
Dear John, On behalf of our team at Courtyard New York Manhattan/Central Park, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to New York.Anca MargineunDirector of Operations

10/10 Excellent

Rosalys

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Director of Operations on 26 Jan,2024
Dear Rosalys, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard New York Manhattan/Central Park. We look forward to your return and wish you all the best with your future travels.Anca Margineun,Director of Operations

8/10 Good

James

Liked: Staff & service, property conditions & facilities
Nice friendly staff! Good location! Needs a better restaurant…!
Stayed 2 nights in Jan 2024
Response from Director of Operations on 26 Jan,2024
Dear James, Thank you for choosing Courtyard New York Manhattan/Central Park and for your feedback. We are delighted our prime location and courteous associates made your stay more enjoyable. That said, we will share your suggestions regarding the restaurant to enhance our guest experience. It was a pleasure hosting you, and we hope to see you again soon.Anca Margineun,Director of Operations

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Director of Operations on 24 Jan,2024
Dear Sarah, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations. It was our pleasure accommodating you, and we hope you will make Courtyard New York Manhattan/Central Park your home away from home whenever your travels bring you to our city. We look forward to your next visit.Anca Margineun Director of Operations

8/10 Good

Michelle

Stayed 4 nights in Jan 2024
Response from Director of Operations on 24 Jan,2024
Dear Michelle, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Courtyard New York Manhattan/Central Park. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Anca Margineun Director of Operations

6/10 Okay

Nova

Travelled with partner
Disliked: Staff & service
Was a very nice stay. However for a city view room it was not the best of views as we only saw windows of apartment buildings and the bricks of the hotel itself. Room could have been cleaner and there were no garbage bags anywhere. Room is very small
Stayed 1 night in Jan 2024
Response from Director of Operations on 1 Feb,2024
Dear Nova, Thank you for sharing your experience with us. We are delighted that you had a pleasant stay overall, and we appreciate your insights that could have enhanced your experience with us. Our goal is to provide outstanding hospitality across all aspects of our hotel; therefore, we are grateful for your feedback as we continually strive to improve our efforts. We look forward to making your next stay even better. Thank you for being our guest.Anca Margineun Director of Operations

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to park my car at Valet.
Stayed 2 nights in Dec 2023
Response from GENERAL MANAGER on 27 Jan,2024
Dear Cynthia, Thank you for taking the time to review your stay at Courtyard New York Manhattan/Central Park. We are delighted to see your perfect rating. However, we apologize that you had difficulty finding a parking space and for the frustrating experience. We appreciate your patience, and please know for future visits, our front desk is always happy to assist you with matters like this. We enjoyed hosting your stay and hope we will continue to be your hotel of choice when your plans bring you to our area.Anca Margineun,Director of Operations

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Director of Operations on 12 Jan,2024
Dear Tracy, Thank you for being our guest and for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Courtyard New York Manhattan/Central Park. We hope to have the pleasure of doing so again on your next visit to the area.Anca MargineunDirector of Operations

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Director of Operations on 12 Jan,2024
Dear David, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Courtyard New York Manhattan/Central Park. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Anca MargineunDirector of Operations

4/10 Poor

Vanessa

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel was in a convenient location. The staff was so- so. Some were nice and some were very pushy about utilizing their services. We had to call several times for extra towels until they were brought up. The room was so small that we could barely move - not a very good set up. Beds weren’t uncomfortable and amenities were minimal
Stayed 3 nights in Jan 2024
Response from Lani R on 12 Jan,2024
Good evening Vanessa, Thank you for your honest feedback. We apologies for the troubles you had during your stay and hope to one day make it up to you. We take the happiness of our guest serious and will work harder to do better. Thank you for staying with us.

10/10 Excellent

Luis, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Director of Operations on 11 Jan,2024
Dear Luis, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Courtyard New York Manhattan/Central Park, and we look forward to welcoming you back soon.Anca MargineunDirector of Operations

8/10 Good

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay and great location. Rooms a little smaller than expected. Overall pretty good
Response from Director of Operations on 10 Jan,2024
Dear Josh, Thank you for staying with us at the Courtyard New York Manhattan/Central Park and sharing your experience. We are pleased you enjoyed your overall stay and that you particularly liked our convenient location. However, we regret the issue you outlined regarding the size of your room. Please know for future visits our front desk is always available to help make your stay as comfortable as possible. We appreciate your business and look forward to your next visit. Anca MargineunDirector of Operations

10/10 Excellent

Andry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Director of Operations on 9 Jan,2024
Dear Andry, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Courtyard New York Manhattan/Central Park.Anca MargineunDirector of Operations

10/10 Excellent

Alec

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Director of Operations on 9 Jan,2024
Dear Alec, Thank you for the wonderful rating for Courtyard New York Manhattan/Central Park. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Anca MargineunDirector of Operations

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Director of Operations on 1 Feb,2024
Dear Jeff, Thank you for the fantastic rating and for taking the time to recognize our dedication to exceptional hospitality. We are delighted the service we provided far exceeded your expectations, and we appreciate you sharing this experience with other travelers. We hope to welcome you back soon for another outstanding stay at Courtyard New York Manhattan/Central Park.Anca Margineun Director of Operations

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023
Response from Director of Operations on 9 Jan,2024
Dear Daniel, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Courtyard New York Manhattan/Central Park. We look forward to welcoming you back on your next visit.Anca MargineunDirector of Operations

6/10 Okay

Shady

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Staff are not friendly and not supportive at all, there is no calm between the rooms
Stayed 2 nights in Jan 2024
Response from Director of Operations on 9 Jan,2024
Dear Shady, Thank you for taking the time to evaluate your stay with us. Our number one priority is making sure you receive outstanding service from our team; therefore, we are truly sorry this was not your experience. We appreciate you bringing this to our attention, and we will share your feedback appropriately as we are committed to improving our guest services. We hope you will give us another chance to show you our dedication to exceptional hospitality.Anca MargineunDirector of Operations

4/10 Poor

Mauricio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Director of Operations on 9 Jan,2024
Dear Mauricio, Thank you for taking the time to evaluate your stay with us. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve. Anca MargineunDirector of Operations

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service in all areas of the hotel.
Stayed 3 nights in Dec 2023
Response from Director of Operations on 9 Jan,2024
Dear Emily, Thank you for the fantastic review and for taking the time to recognize our dedication to exceptional hospitality. We are delighted the service we provided far exceeded your expectations, and we appreciate you sharing this experience with other travelers. We look forward to welcoming you back soon for another outstanding stay at Courtyard New York Manhattan/Central Park.Anca MargineunDirector of Operations

10/10 Excellent

Latina

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and professional.
Stayed 2 nights in Dec 2023
Response from Director of Operations on 4 Jan,2024
Dear Latina, Thank you for choosing Courtyard New York Manhattan/Central Park and taking the time to review your stay. It was a pleasure reading about the excellent service you received from our courteous associates. This is what we strive to do every day, so we appreciate you acknowledging our efforts. Thank you again for allowing us to be of service. We look forward to having the pleasure of doing so again in the near future.Anca MargineunDirector of Operations

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Director of Operations on 4 Jan,2024
Dear Catherine, We are thrilled you had an excellent stay at Courtyard New York Manhattan/Central Park, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Anca MargineunDirector of Operations