Exterior

Reviews of Fairfield Inn & Suites New York Manhattan / Central Park

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 510 out of 1000 reviews" "
Rating 8 - Good. 297 out of 1000 reviews" "
Rating 6 - Okay. 110 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 48 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Is very affordable.and very convenience and I'm very happy,
Stayed 2 nights in May 2024
Response from Customer Service on 14 May,2024
Maria, it's delightful to hear about your positive experience at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We aim to provide affordability and convenience to our guests. We're thrilled that we exceeded your expectations. We cherish your happiness and look forward to your next stay with us.

10/10 Excellent

Jordan

Stayed 1 night in Apr 2024
Response from Customer Service on 21 May,2024
Jordan, thank you for the glowing review! Fairfield Inn & Suites by Marriott New York Manhattan/Central Park is delighted to know you enjoyed your stay. We look forward to welcoming you back on your next visit.

6/10 Okay

Bernard

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Customer Service on 26 Apr,2024
Bernard, it appears your stay was neither completely satisfactory nor disappointing. We appreciate your feedback despite the lack of specifics. We would be pleased to learn more about how we could have better served you. Your future insights regarding the services or the facilities will be highly valued.

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk were really friendly and helpful. Room was small but clean and worked for the two of us. The elevators were a bit slow but overall we really enjoyed our stay. It was close enough for us to walk to Central Park and has dinner options nearby. We also walked 15 minutes to the cruise port and it was an easy, safe walk.
Stayed 1 night in Apr 2024
Response from Adnan on 20 Apr,2024
Thank you Allison for the wonderful feedback, we are glad we can meet your expectations. We hope to see you again soon.

2/10 Terrible

YUE

Travelled with family, Business traveller
Disliked: Cleanliness
Everything was good until the next morning, there r ants crawling all over the bed. Disgusting
Stayed 1 night in Apr 2024
Response from Adnan on 20 Apr,2024
Thank you for taking the time to provide us with your valuable feedback. Your comments will help us improve the overall guest experience.

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to cruise port. Great breakfast options.
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr,2024
Christine, we're delighted to hear that you enjoyed the convenient location and breakfast at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. It's great to know we could be part of your travel experience. Your kind words will definitely be relayed to our colleagues. We eagerly anticipate your next visit.

10/10 Excellent

JoAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr,2024
Thanks for the perfect rating, JoAnn! We can't wait to see you again soon for another amazing experience at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park.

6/10 Okay

Jodi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Water Pressure and temperature of water was not the best. Hotel was booked based off of facility I was going to visit and the distance listed on Expedia was a lot further away in walking time.
Stayed 2 nights in Apr 2024
Response from Customer Service on 10 Apr,2024
Jodi, we appreciate your feedback. It's disappointing to hear that your experience with the water and travel distance didn't meet expectations. We always aim for accuracy regarding the details of our property in relation to nearby facilities. Feedback like yours helps us to refine our offerings. We hope for another opportunity to serve you better.

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the entire hotel was friendly and helpful. It had a small bar with lounge area to relax and have a drink along with a small variety menu with snacks and wings. Walking distance to Central Park and other attractions.
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr,2024
Christina, your positive remarks about Fairfield Inn & Suites by Marriott New York Manhattan/Central Park are greatly appreciated. We're glad our team members were able to enhance your stay and that you enjoyed our lounge area, snack options, and proximity to Central Park. We hope to welcome you back soon!

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service
All of the front of house staff were wonderfully welcome - especially the lady leading the early evening shift. A fab advert for your brand which I will definitely use again while visiting NY. Thank you, James
Stayed 2 nights in Mar 2024
Response from Customer Service on 22 Mar,2024
James, it's fantastic to hear that our welcoming team members at the Fairfield Inn & Suites by Marriott New York Manhattan/Central Park left a lasting impression on your visit. Your commendation about the lady leading the early evening shift is appreciated and so is your intention to return. Your stamp of approval means a lot to us. Thank you, and we await your next visit.

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 3 nights in Mar 2024
Response from Customer Service on 21 Mar,2024
Charles, we appreciate your feedback on Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. It's great to hear you've had a pleasant experience. We sincerely hope to welcome you back in the near future for an even more outstanding experience. Thank you.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was good the only think is the parking issue
Stayed 1 night in Feb 2024
Response from Customer Service on 17 Mar,2024
Jorge, we are ecstatic to hear about your positive experience at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We acknowledge your comment about the parking situation and are consistently exploring ways to optimize this aspect. Thank you for your feedback and we can't wait to have you with us again.

10/10 Excellent

Ned H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Was close to the venues we were visiting.
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar,2024
Ned, thank you for choosing Fairfield Inn & Suites by Marriott New York Manhattan/Central Park for your stay. We're thrilled that our location was beneficial for you and you found excellent value. We're looking forward to welcoming you back during your next city visit.

10/10 Excellent

Brenda

Stayed 1 night in Feb 2024
Response from Customer Service on 9 Mar,2024
Brenda, thank you for choosing Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We are delighted to have met your expectations and look forward to welcoming you once more on your next visit. Safe travels until then.

10/10 Excellent

Stephen

Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar,2024
Stephen, it's great to see your perfect rating for Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. It's clear we were able to provide exceptional service during your stay and for that, we're extremely delighted. We eagerly look forward to your return in the future.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great staying there
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Mar,2024
Andrew, we are thrilled to hear about your enjoyable stay at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We appreciate your feedback and hope to welcome you back in the near future for another great experience.

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Happy hour! Breakfast!
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar,2024
Thank you for the 5/5 rating, Meghan!It's excellent you enjoyed your time at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location for the price paid. Walkable to everything we needed.
Stayed 3 nights in Feb 2024
Response from Customer Service on 3 Mar,2024
Stacey, it's wonderful to hear how much you enjoyed the value-for-money and convenient location of the Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We're thrilled that everything you needed was within walking distance. We look forward to welcoming you back in the near future.

10/10 Excellent

Carla

Travelled with family, Business traveller
Liked: Amenities
From the moment we walked in, the staff was super helpful and friendly. The area is very safe and just a short walk to Columbus Cirlcle or Lincoln Center and Central Park. Great location, comfortable and affordable.
Stayed 2 nights in Feb 2024
Response from Customer Service on 3 Mar,2024
Carla, your kind words are appreciated. At Fairfield Inn & Suites by Marriott New York Manhattan/Central Park, we aim to provide exceptional services with the help of our dedicated team members. We're glad you found our location convenient for your visit to Columbus Circle, Lincoln Center, and Central Park. Thank you for highlighting our comfortable facilities and affordability. We look forward to your return visit soon.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Adnan on 26 Feb,2024
We are glad to know that you found our services satisfactory and we hope to have the privilege to serve you once again in the near future. In case you require any assistance or have any questions, please do not hesitate to contact us. Hope to see you again soon!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this hotel.
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb,2024
Donna, it's wonderful to hear that you loved your stay at the Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. Your satisfaction is our priority and we hope to welcome you back soon.

8/10 Good

Angela R, Elmira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was excellent, there is alot of noise from the steeet, and the elevators are hard to access when you are going to breakfast between 6-9 am. The beds were soft and the room is clean. Overall good stay- bring ear plugs.
Stayed 1 night in Feb 2024
Response from Customer Service on 24 Feb,2024
Angela, we are thrilled that Fairfield Inn & Suites by Marriott New York Manhattan/Central Park greatly appealed to you. Your mentions of our comfortable beds and clean rooms certainly warm our hearts. Nonetheless, we acknowledge your feedback about the street noises and rush hour elevator accessibility - we're always seeking ways to enhance our guests' experiences. We are eagerly awaiting your next visit, ensuring it's even more enjoyable.

10/10 Excellent

Heidi

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar,2024
Heidi, thank you for choosing to stay at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. With the high rating provided, it appears you've had a great time with us. We're pleased to know this and would love to welcome you back for your next trip to New York City. Safe travels!

6/10 Okay

Liaqat

The hotel is efficient and clean. Breakfast is good. The bar is a ripoff. 2 bears cost me $24. Totally unacceptable.
Stayed 3 nights in Feb 2024
Response from Customer Service on 20 Feb,2024
Liaqat, it's excellent to learn you found efficiency, cleanliness, and a satisfactory breakfast during your stay. Regarding your experience at the bar, we understand that pricing might have been unexpected. We ensure transparent pricing and adhere to local market rates. We appreciate your feedback and look forward to an opportunity to serve you better in your next visit.

10/10 Excellent

Jeramiah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Got a window room and it was a great view of the college next door. Great walk to Central Park and Times Square.
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb,2024
Jeramiah, it's truly delightful to read about your enjoyable stay at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We take pride in our prime location with close proximity to Central Park and Times Square. We're thrilled to know your room offered a beautiful view of the neighborhood. We hope to welcome you back for another memorable stay in the future.

10/10 Excellent

Pierrette

Stayed 1 night in Feb 2024
Response from Customer Service on 22 Mar,2024
Pierrette, it's fantastic to hear you enjoyed your stay at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. Nothing makes us happier than guests leaving with positive experiences. Thank you for choosing us and we eagerly await your next visit.

10/10 Excellent

Roxana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Feb 2024
Response from Adnan on 11 Feb,2024
Thank you so much for taking the time and providing us with great feedback. Hope to see you again soon!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice.and efficient.
Stayed 3 nights in Feb 2024
Response from Customer Service on 12 Feb,2024
Ann, thank you for sharing your wonderful experience at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We're thrilled you found our team members both efficient and pleasant. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to check in early. Staff was pleasant. Room is fine.
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Feb,2024
Heidi, thank you for your fantastic feedback regarding your stay at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. Our team members take great pride in offering a pleasant experience for our guests, and it's wonderful to hear that you found your room comfortable. Also, it's our pleasure to accommodate early check-ins when possible, and we're glad this was beneficial for you. We look forward to seeing you again in the future.

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’d stay here again.
Staff was very friendly, considerate of our needs and knowledgeable about the area. Breakfast was better than expected.
Stayed 1 night in Feb 2024
Response from Customer Service on 4 Feb,2024
Taylor, it's wonderful to read about your excellent experience at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We're thrilled that our team members offered friendly service and practical local information. It's also heartening to hear that our breakfast surpassed your expectations. We can't wait to welcome you back for another enjoyable stay.

10/10 Excellent

Deborah, Thornhill

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan,2024
Thank you for sharing, Deborah!At Fairfield Inn & Suites by Marriott New York Manhattan/Central Park, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, enjoyed a day walking to Times Square, Rockefeller Centre, St. Patrick’s Cathedral, Columbus square.. Staff answered text messages, provided early check in or would take care of our luggage before/after check in. Breakfast the next morning which was included so convenient. Walked to the Port for our cruise. Thx for memorable stay!
Stayed 1 night in Jan 2024
Response from Customer Service on 5 Feb,2024
Paul, thank you for your glowing review. It's fantastic to hear that you had an excellent stay at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park and thoroughly enjoyed your day strolling through the iconic sites of the city. We're glad that our team members could assist you via text and facilitate flexible check-in times. The convenience of the included breakfast appears to have added a positive touch to your visit. Remembering your cruise departure from the nearby port certainly paints a wonderful picture of a memorable stay. We appreciate your generous words and look forward to welcoming you back in the future.

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan,2024
Thank you for the amazing rating, Phyllis!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park soon!Thanks again for leaving your feedback!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room
The room was very small. The closet was too small for my wife and I
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan,2024
Jose, it's great to hear that your stay at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park was a positive experience. We understand that our rooms and closets might not have been spacious as expected. It's a common feature of city-based establishments for optimizing space. Nevertheless, we always strive to provide a comfortable stay. We appreciate your feedback and look forward to seeing you again in the future.

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast
Stayed 2 nights in Jan 2024
Response from Customer Service on 19 Jan,2024
Christine, we're thrilled you enjoyed the breakfast at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We take pride in providing our guests with delicious morning options. Thank you for choosing us, and we're looking forward to your next visit.

10/10 Excellent

Amanda

Travelled with family, Travelled with partner
Liked: Amenities
Very clean. Very helpful start
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan,2024
Amanda, thank you for your positive review. We're thrilled to hear that the cleanliness of Fairfield Inn & Suites by Marriott New York Manhattan/Central Park left a good impression on you. It's also wonderful that our team members could be of service and enhance your stay with us. We look forward to seeing you again the next time you're in the city!

6/10 Okay

Richard, New York

Liked: Cleanliness
Needs better elevators
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan,2024
Richard, thank you for sharing your thoughts. We take all feedback into consideration and appreciate your point on the efficiency of the elevators. Rest assured that we are continually striving to enhance our guest experience. We hope you'll consider staying with us again in the future.

10/10 Excellent

Peggy

Travelled with family, Business traveller
Liked: Amenities
The front desk personnel were friendly and helpful. Hotel clean and safe and in a good location. We were going to Mount Sinai West so the location was perfect.
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan,2024
Peggy, it's delightful to hear that you appreciated the friendly assistance from our colleagues at the front desk, as well as the cleanliness and safety of Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We're glad to know that our location was optimal for your visit to Mount Sinai West. We hope to welcome you back whenever your travels next bring you to Manhattan.

10/10 Excellent

BETH

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff, the staff also provided me with detailed information on my stay. clean room. Quiet lobby. No complaints. Will definitely stay here again.
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan,2024
Beth, it's a joy to hear such positive remarks about your stay at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We take pride in our attentive team members and their commitment to guest satisfaction. Knowing that you found your room clean and our lobby peaceful is greatly encouraging. It's delightful to learn that you would consider staying with us again. We eagerly await your next visit!

2/10 Terrible

Michelle, River Forest

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We stayed here because my daughter was performing at Lincoln Center. This was the most convenient and walkable hotel. This was the most uninviting and unwelcoming hotel. The guests are extremely unfriendly and the majority are European. The elevators are extremely slow and tiny. I do not recommend this hotel. Housekeeping was extremely rude!! We had to ask 8 times for towels. I explained to the housekeeper that we had 4 adults staying in the rooms, so that we needed four complete sets. She became extremely argumentative and refused to provided us with the accurate number of towels!! I have never been treated so rudely by hotel staff. This hotel was outrageously expensive for the bare to minimum service. DO NOT STAY HERE!!!!
Stayed 2 nights in Dec 2023
Response from Adnan on 30 Dec,2023
Dear Michelle, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

6/10 Okay

Michelle, River Forest

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Overpriced hotel. For a four day stay, housekeeping was not completed for two days. This was very inconvient. The elevator situation is a complete nightmare, slow, small and tiny. The wait time may be 30 minutes or more. The hotel is old and amenities are antiquated, yet the price is very high. Most of the staff is unaccommodating and unfriendly. I would not recommend this hotel for a POC. There were several unfriendly stares from foreign tourists throughout the whole visit. There is a dangerous lack of diversity in hotel guest and my daughter stated several times that she felt scared. Unwelcoming and unfriendly atmosphere cultivated by most, not all, of the staff.
Stayed 3 nights in Dec 2023
Response from Customer Service on 31 Dec,2023
Michelle, we regret to hear that certain aspects of your stay did not meet your expectations. We apologize for any discomfort you encountered during your stay, including your experiences with housekeeping and wait times for our elevators. We aim to provide a welcoming environment for all guests and are disheartened to hear that you and your daughter felt otherwise. Please be assured that we value feedback from all our guests and are committed to making the necessary improvements for a better experience in the future. Thank you for your time and for bringing these matters to our attention.

6/10 Okay

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on 17 Dec,2023
Thank you for the feedback, Heather.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Maxine Patricia

Liked: Cleanliness, amenities, property conditions & facilities
The staff members Kerven was great helpful and friendly there was a members of staff always at the bar drinking and drank shouting all the time didn't expect that the bar prices was much higher than we expected but apart from that we enjoyed your stay
Stayed 7 nights in Nov 2023
Response from Customer Service on 6 Dec,2023
Maxine, it's a joy to hear you enjoyed your stay at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We're glad Kerven delivered excellent service and added a friendly touch to your visit. We're sorry if you found the bar ambiance and pricing not as expected; and be assured we strive to provide an enjoyable atmosphere for all our guests. We appreciate your feedback and are delighted to know you had an enjoyable experience overall. We hope to welcome you back in the future!

10/10 Excellent

Patricia, West River

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and polite staff, good breakfast.
Stayed 1 night in Nov 2023
Response from Customer Service on 30 Nov,2023
Patricia, it's delightful to hear that your stay at the Fairfield Inn & Suites by Marriott New York Manhattan/Central Park was satisfactory. We take pride in our team members' friendliness and politeness along with our well-received breakfast and it's wonderful to know that your stay reflected this. We look forward to hosting you again on your next visit.

10/10 Excellent

terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We used to stay at a hotel in hell's kitchen. For many years until it closed, we have been searching for a place that we love just as much. And found it this weekend. From the perfect staff to the perfect food servers and bartender. We now will ne staying here while in the city!! Thank you!
Stayed 2 nights in Nov 2023
Response from Customer Service on 29 Nov,2023
Terri, your heartwarming words truly brighten our day! Here at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park, we're so thrilled to hear we've become your go-to place in the city, just like your previous favored destination. It's heartening to know that our excellent team members, from the very dedicated food servers to the skilled bartender, contributed to your wonderful stay. We look forward to having you with us again on your next city visit.

10/10 Excellent

Daria

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and clean hotel, friendly staff. Safe place. 10 min to Central Park! I love it ! Thank you!
Stayed 3 nights in Nov 2023
Response from Customer Service on 25 Nov,2023
Daria, we're thrilled to hear you had such an enjoyable experience at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park! We're proud to keep our hotel immaculate, and our team members are always striving to create a welcoming atmosphere. We're pleased you appreciated the proximity to Central Park too! Looking forward to your next visit.

10/10 Excellent

Travis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Great service. The people made it special. Shout out to the woman who cleaned my room (1004), and also Yolanda and Kervin at the front desk.
Stayed 2 nights in Nov 2023
Response from Customer Service on 23 Nov,2023
Travis, it's delightful to hear that you found the service at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park to be splendid. Our colleagues, like the wonderful individual who attended to your room and Yolanda and Kervin at the reception, indeed know how to make our guests feel cherished. We're looking forward to your next stay with us.

10/10 Excellent

Onterria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was very good! No complaints!
Stayed 1 night in Nov 2023
Response from Customer Service on 21 Nov,2023
Onterria, it's wonderful to hear about your positive experience at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. It's heartening to know that our hotel's customer service met your expectations. Thank you for the review and we hope to give you another delightful stay on your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on 6 Nov,2023
Thank you for taking the time to leave this wonderful rating! We hope to see you again soon at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park so we can share yet another amazing experience!

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff was wonderful and very friendly. Everyone went out of their way to be very accommodating and friendly. Very nice stay. Thank you
Stayed 1 night in Oct 2023
Response from Customer Service on 24 Oct,2023
Cristina, it's heartening to hear about your positive experience at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. It's great that our team members succeeded in providing a friendly and accommodating experience. Your appreciation truly makes our day. We wish to see you again for another wonderful stay. Thank you!