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Reviews of Four Points By Sheraton Manhattan Midtown West

3 out of 5
Four Points By Sheraton Manhattan Midtown West
444 10th Ave, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 1001 reviews" "
Rating 8 - Good. 257 out of 1001 reviews" "
Rating 6 - Okay. 78 out of 1001 reviews" "
Rating 4 - Poor. 37 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Susan, Richmond

Travelled with partner
Liked: Staff & service, property conditions & facilities
TINY room. Claustrophobic even. great staff but should have steered us away from that room.
Stayed 4 nights in May 2024

8/10 Good

Aza

Liked: Cleanliness, staff & service, property conditions & facilities
Basic, clean, renovated room and cool staff. Convenient Metro 7 subway line to/from Grand Central Station is a 2 minute walk. Well located in the heart of the trendy Hudson development and right by Madison Square Garden. 34th Street/Times Square is also very close but far enough from the seedier side of that experience. Chelsea is a quick walkable distance south. Didn’t try their restaurant but they have one and do breakfast, free if you sign up for their travelers club.
Stayed 3 nights in May 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanest hotel room I have ever seen.
Stayed 2 nights in May 2024

10/10 Excellent

Bassam

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in May 2024

8/10 Good

Adegboyega

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to places
Stayed 3 nights in May 2024

8/10 Good

DANA

Business traveller
Liked: Property conditions & facilities
It was easy to check in and out.
Stayed 2 nights in May 2024

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to Hudson Yards with friendly staff. Super clean too!
Stayed 4 nights in Apr 2024

10/10 Excellent

yali

Stayed 2 nights in Apr 2024

10/10 Excellent

FiveP Consulting, Encinitas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very customer service focused. I had a mix up on my room type and they upgraded and moved me with no issues or additional costs.
Stayed 5 nights in Apr 2024

10/10 Excellent

tammie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Karen, Downingtown

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big bathroom for a Manhattan hotel. Walking distance to High Line, Chelsea, Amtrak, etc.
Stayed 1 night in Apr 2024

10/10 Excellent

Diana Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very small, they don’t look like in the pictures, but either way they are functional. But overall the staff is very friendly, the rooms are very clean, and the location is convenient.
Stayed 3 nights in Apr 2024

4/10 Poor

Lalit

Stayed 2 nights in Apr 2024

10/10 Excellent

Kayli

Liked: Cleanliness, staff & service, property conditions & facilities
Decent property. Staff was nice. House keeping came everyday.
Stayed 2 nights in Apr 2024

10/10 Excellent

Manisha

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent staff
Stayed 2 nights in Apr 2024

8/10 Good

Kayla

Stayed 2 nights in Apr 2024

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and the staff were very nice. Convenient to a conference at the Javitz Center I was attending.
Stayed 3 nights in Apr 2024

8/10 Good

Serena

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Marshall

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice
Stayed 2 nights in Apr 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Apr 2024

10/10 Excellent

tiffany

Stayed 2 nights in Apr 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Maria

Everybody in the service desk was so helpful, super nice and professional, that is what I liked the most, excellent customer service. The room was clean and the bathrooms very nice and new. Location is good, few blocks from subway and a lot of eating places around. Definitely recommended!
Stayed 2 nights in Apr 2024

10/10 Excellent

Esmirna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To
Stayed 1 night in Apr 2024

8/10 Good

Jan

Business traveller
Liked: Cleanliness, amenities
Rooms are small. HVAC very noisy.
Stayed 2 nights in Apr 2024

8/10 Good

Maude

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Four Points! The room and the bathroom were clean and the size was good for me. The place was calm and the area was very convenient for me! Only thing I would change is that there is not really a bed comforter, just a thin bed sheet.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sutopa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Andreas

Stayed 2 nights in Mar 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Francisco, Miami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for conventions. Near several restaurants.
Stayed 3 nights in Mar 2024

10/10 Excellent

JEFFREY, HACKENSACK

Stayed 2 nights in Mar 2024

2/10 Terrible

Sultan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk are rude and racist. In the first minutes when I checked in, when they saw my passport they started to make jokes and laugh at my expense. The cleaning staff there doesn’t speak English and doesn’t not understand when simple no, when I don’t want to be bothered. The area itself is dirty and very unsafe around the hotel. Not to mention the noise at night, that kept me awake. Absolutely abysmal place.
Stayed 2 nights in Mar 2024

8/10 Good

Jill, Santa Fe

Stayed 4 nights in Feb 2024

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Donald, Southwick

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Front desk staff and room
Stayed 1 night in Mar 2024

10/10 Excellent

SHANA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024

6/10 Okay

Hannah

Stayed 1 night in Feb 2024

10/10 Excellent

Cristina

Stayed 1 night in Feb 2024

10/10 Excellent

Marina

Liked: Cleanliness, amenities
Amazing experience at that hotel with everything
Stayed 2 nights in Feb 2024
Response from Joel on 20 Feb,2024
Thank you for your kind review. Come again soon!

8/10 Good

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great room with bad bathroom
Great staff, great breakfast, good coffee, great view. Bathroom door was kind of dysfunctional, and there were sharp protrusions at the edge of it that tore my socks and poked my feet. There was no fan and the room was pretty small, so that sucked. Other than the unpleasantness associated with using the bathroom, the room was pretty good.
Stayed 4 nights in Feb 2024
Response from Joel on 20 Feb,2024
Thank you for your kind review. Come again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
5 stars. Excellent
Stayed 3 nights in Feb 2024
Response from Joel on 20 Feb,2024
Thank you for your kind review. Come again soon!

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had stayed here due to it being close to Peloton studios. I stayed here before and I really enjoyed my stay. The staff were very friendly and gave me great suggestions on places to eat and things to do. Hotel is located in walking distance to Times Square My room was clean and the bed was comfortable. I also liked the food at the restaurant. I would definitely stay here again when in NYC.
Stayed 2 nights in Feb 2024
Response from Joel on 20 Feb,2024
Thank you for your kind review. Come again soon!

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good housekeeping service. Restaurant noisy
The hotel was very nice. Bed not so comfortable, shower needs handheld shower head. Restaurant was good. We ate there twice for dinner. The first night the music was so loud we couldnt have a conversation without talking loud and the bartender had friends there and they were a bit rowdy.
Stayed 2 nights in Feb 2024
Response from Joel on 20 Feb,2024
Hello. We apologize for the inconvenience during your sit in at the restaurant and your overall experience in the hotel room. Please come again next time to ensure you have a wonderful stay.

10/10 Excellent

Albina

Liked: Cleanliness, staff & service, property conditions & facilities
Love love love everything about this hotel
Stayed 3 nights in Feb 2024
Response from Joel on 20 Feb,2024
Thank you for your kind review. Come again soon!

10/10 Excellent

Jean-Christophe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joel on 20 Feb,2024
Thank you for your kind review. Come again soon!

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service… pleasant and professional staff.. clean and comfortable.. great location
Front desk
Stayed 2 nights in Feb 2024
Response from Joel on 20 Feb,2024
Thank you for your kind review. Come again soon!

10/10 Excellent

joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing. Location is incredible.
Stayed 1 night in Feb 2024

10/10 Excellent

SaliAnn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to Jacob Javitts and Lincoln Tunnel. Restaurant pretty good. Friendly staff at front desk.
Stayed 1 night in Feb 2024
Response from Joel on 20 Feb,2024
Thank you for your kind review. Come again soon!

10/10 Excellent

Karin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Joel on 20 Feb,2024
Thank you for your kind review. Come again soon!