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The front desk clerk check you in, hand you your room keys, you are on your own after that. You have to find the ice machine. There is no restaurant, no microwave, no pool, nothing. The baseboard on the beds are old and squeak with the slightest movement. The price is too high for this no accommodation hotel.
Staff was good and like the fact they had a Chinese restaurant in there. Rooms were TOO small for the price to me. It wouldn’t be a first option but if needed I would stay again
The evening I checked in I confirmed that breakfast was included. this was done by the manager who had to switch my room. I reserved a room with two double beds but the hotel assigned me a room with only one. Apparently, the breakfast part of my reservation didn't switch over and the morning staff couldn't confirm this. They said I needed to contact Expedia. An almost impossible task unless you consider taking to a Bot acceptable.
We liked the convenience of transportation on the Subways and Lyft or Uber drivers were plentiful. There is only one ice maker and one microwave on the 2nd floor mostly used be employees but none in any room and while there was an ice maker on the 15th floor, there was no guest access to that floor. Beds could use fitted sheets and a more solid base. Chinese restaurant ion ground floor is fairly good but "American breakfast was meager.
Hotel was in an great location of Downtown Brooklyn with easy access to subway, shops and walking distance to Brooklyn Bridge over to Manhattan.
Only downside was you could hear all the street noise through the closed windows.
Susan
Stayed 6 nights in Apr 2024
8/10 Good
Curtis
16 Apr,2024
Small items of complaint. Draperies unhooked. No pamphlet of hotel features. Ice machine only on 2.
I would have given this stay 5 stars but the hotel charged my card twice for the amount and the staff said they can't cancel the payment until it gets cancelled automatically. This made me very poor throughout my holiday. I'm still waiting for the pending payment to be cancelled. Other than that, it's a great location, 15 mins subway to Manhattan and very good location in Brooklyn. But because of the double payment problem, I wouldn't stay again.
Loved everything about the Sheraton except our room never ‘cooled’. We were not able to change the temp in our room or in the 2nd room we booked for our friends/family.
I arrived and had to h e my room changed a total of three times. I will not be staying at another Sheraton going forward this was the worse hotel I’ve stayed in. Not what I expected from a Sheraton/ Marriott brand the website and what I actually received was so far off it was like false advertising. Y’all got me this time it will not happen again.