Dear Firat,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery.I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us.I am very sorry, but we didnt receive any information regarding your issues while you were with us, is sad, because we would have done anything possible to fix it. I always say, we cannot promise a perfect stay, but we promise that we will do everything possible to make it perfect, if we have the opportunity to fix it.Regarding the FACILITY FEE, as you can see here in EXPEDIA SITE in all answers given to previous reviews, we explain what it is and why you pay that, EXPEDIA where you booked, has also all information, the part of "written in small letter" I am very sorry, but your confirmation is not sent by the hotel, you need to consider who you booked with, although the answer from the person from the hotel is inaccurate, you have all information from the agency you booked with.As for the design and the size of the room, I am very sorry, but all is informed, in writing and with photos, we have rooms from 170Sqft to 750Sqft, you choose the smallest available, I am sorry for your choice.I take this chance to talk about our FACILITY FEE that you paid and you didnt know, (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito