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Reviews of Hampton Inn & Suites Newark-Harrison-Riverwalk

2.5 out of 5
Hampton Inn & Suites Newark-Harrison-Riverwalk
100 Passaic Ave, Harrison, NJ

Reviews

6.6
Rating 10 - Excellent. 314 out of 1007 reviews" "
Rating 8 - Good. 184 out of 1007 reviews" "
Rating 6 - Okay. 171 out of 1007 reviews" "
Rating 4 - Poor. 154 out of 1007 reviews" "
Rating 2 - Terrible. 184 out of 1007 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Elane

Travelled with group
Outside of the building part of your parking garage was chipping away and in my room wasn't clean properly. There was a water bottle under the bed with some pieces of paper and the desk was sticky.
Stayed 1 night in May 2024

10/10 Excellent

Vincent

Nice safe hotel
Stayed 1 night in May 2024

10/10 Excellent

Jiahui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience for the proce
Stayed 1 night in May 2024

8/10 Good

Cory, Charlotte

Travelled with family
Liked: Cleanliness, staff & service
My sink faucet was loose and wobbled. My shower did not drain at all. They charged me for parking but had no car so I had to remove that. Ice was only availble on level 6. Overall not too bad. Wish my plumbing was sorted out.
Stayed 2 nights in May 2024

10/10 Excellent

Toshiba

Liked: Property conditions & facilities
Speedy and friendly check in
Stayed 1 night in May 2024

6/10 Okay

dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Kavita

Disliked: Cleanliness, property conditions & facilities
I recently stayed at this Hotel and unfortunately, I must express my disappointment with the experience. The cleanliness of the rooms and washroom fell below expectations. The carpets felt sticky, the tub was clogged, bathroom floor were dirty and an unpleasant smell emanated from the sink, likely due to drainage issues. As someone who values a comfortable and hygienic stay, I regret to say that this visit was far from memorable. Never Again !!!
Stayed 4 nights in Apr 2024

6/10 Okay

agatha

Travelled with family
This porperty needs a shuttle to and from airport .or not charge for parking where as guest can rent a car so there wont becany walking from and too train station
Stayed 5 nights in May 2024

10/10 Excellent

Carey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was really good
Stayed 6 nights in May 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid
Stayed 2 nights in May 2024

10/10 Excellent

Gilberto

Stayed 1 night in May 2024

10/10 Excellent

Niraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Hector

Toilet paper holder falling off wall, bathroom sink faucet loose, room was ok
Stayed 2 nights in Apr 2024
Response from Jake on 2 May,2024
Thank you so much for staying with us, and far taking the time to let us know about you stay. We are saddened to hear it was not as you expected. Please rest assured we will be taking the comments you provided to evaluate and improve on the hotels operations.

6/10 Okay

Jenny

Travelled with family
Average service, I have to wait for my rooms to check in. My room wasn’t clean after my first night. I stay for two nights, there was some painting work in our floor.
Stayed 2 nights in Apr 2024
Response from Jake on 2 May,2024
Thank you so much for staying with us, and far taking the time to let us know about you stay. We are saddened to hear it was not as you expected. Please rest assured we will be taking the comments you provided to evaluate and improve on the hotels operations.

6/10 Okay

Carlos

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Jake on 2 May,2024
Thank you so much for staying with us and rating your stay. We are sorry to hear it wasn't as expected. Please feel free to reach out to the property to further discuss your concerns.

10/10 Excellent

Satiara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jake on 2 May,2024
Thank you so much for rating your stay with us. We are happy to hear you enjoyed your stay, and we look forward to welcoming you back next time you are in New Jersey.

6/10 Okay

Wilfredo

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Check in was smooth and the property was well lit as well as maintained. We had a double bed and one of the beds was really squeaky. The bathtub was also not cleaned prior to our arrival, I could tell by the hair that was on the bathtub wall and in the bathtub. That was disappointing.
Stayed 1 night in Apr 2024
Response from Jake on 2 May,2024
Thank you so much for staying with us, and far taking the time to let us know about you stay. We are saddened to hear it was not as you expected. Please rest assured we will be taking the comments you provided to evaluate and improve on the hotels operations.

8/10 Good

Akash

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Rhonda

Stayed 1 night in Apr 2024

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay
Stayed 1 night in Apr 2024
Response from Jake on 2 May,2024
Thank you so much for rating your stay with us. We are happy to hear you enjoyed your stay, and we look forward to welcoming you back next time you are in New Jersey.

10/10 Excellent

Omar

Stayed 1 night in Apr 2024

6/10 Okay

Nicole

Travelled with partner
Disliked: Property conditions & facilities
Bathroom sink in my room was loose almost broken. The fact that they wanted us to pay $20 a day for parking there was unbelievable I’ve never had to pay a hotel to park there if I’m getting a room. I had to park my car on the street where anything could have happened to it. I will never stay at that hotel again!
Stayed 1 night in Apr 2024
Response from Jake on 2 May,2024
Thank you so much for staying with us, and far taking the time to let us know about you stay. We are saddened to hear it was not as you expected. Please rest assured we will be taking the comments you provided to evaluate and improve on the hotels operations.

10/10 Excellent

Nimatullah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank for the service
Stayed 1 night in Apr 2024
Response from Jake on 2 May,2024
Thank you so much for rating your stay with us. We are happy to hear you enjoyed your stay, and we look forward to welcoming you back next time you are in New Jersey.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jake on 2 May,2024
Thank you so much for rating your stay with us. We are happy to hear you enjoyed your stay, and we look forward to welcoming you back next time you are in New Jersey.

8/10 Good

Talib

Stayed 1 night in Apr 2024

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Jake on 2 May,2024
Thank you so much for rating your stay with us. We are happy to hear you enjoyed your stay, and we look forward to welcoming you back next time you are in New Jersey.

6/10 Okay

Walter

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Jake on 2 May,2024
Thank you so much for staying with us and rating your stay. We are sorry to hear it wasn't as expected. Please feel free to reach out to the property to further discuss your concerns.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, easy to get to where we were going. Clean room. I wasn’t aware that a train was right next to the hotel which made it a little noisy but not enough for me not to suggest this hotel to others.
Stayed 1 night in Apr 2024
Response from Jake on 2 May,2024
Thank you so much for staying with us and for the kind words about your stay. We look forward to welcoming you back again soon.

10/10 Excellent

I-Chun

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean room
Stayed 1 night in Mar 2024
Response from Jake on 2 May,2024
Thank you so much for staying with us and for the kind words about your stay. We look forward to welcoming you back again soon.

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good experience, staff was friendly and accommodating.
Stayed 4 nights in Apr 2024
Response from Jake on 2 May,2024
Thank you so much for staying with us and for the kind words about your stay. We look forward to welcoming you back again soon.

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Jake on 2 May,2024
Thank you so much for staying with us and rating your stay. We are sorry to hear it wasn't as expected. Please feel free to reach out to the property to further discuss your concerns.

2/10 Terrible

Cameron

Travelled with partner
Liked: Amenities
check out. And the deposit as well for property damages that didnt show up until after i reserved the room. These things need to be clearly and bold Print in the description before people book, reserve or buy these rooms. If i didnt come i wouldve been charged full price because i couldnt cancel booking after seeing the extra charges. Parking for a hotel that didnt have any avaiable spots is outrageous. Im forced to pay for something i didnt use and wasnt even avaiable. Then the back door doesnt even work
Stayed 1 night in Apr 2024
Response from Jake on 2 May,2024
Thank you so much for staying with us, and far taking the time to let us know about you stay. We are saddened to hear it was not as you expected. Please rest assured we will be taking the comments you provided to evaluate and improve on the hotels operations.

4/10 Poor

ALLON

Stayed 5 nights in Apr 2024
Response from Jake on 2 May,2024
Thank you so much for staying with us and rating your stay. We are sorry to hear it wasn't as expected. Please feel free to reach out to the property to further discuss your concerns.

2/10 Terrible

Sylvia

Liked: Cleanliness, amenities, property conditions & facilities
Super comfy bed…slept like a baby
Stayed 1 night in Apr 2024
Response from Jake on 2 May,2024
Thank you so much for staying with us and rating your stay. We are sorry to hear it wasn't as expected. Please feel free to reach out to the property to further discuss your concerns.

6/10 Okay

Suzanne, Andover

Business traveller
Disliked: Staff & service
Rooms were nice and clean. No bar - hasn’t been for 3 months. River facing rooms are noisy given the proximity to the railways tracks and training constantly going by. Tissue box was empty in room and coffee station lights were both out. Seems like there were limited staff on duty. I only ever saw 2 people at once. Waited 10 minutes for someone to help me check out.
Stayed 1 night in Apr 2024
Response from Jake on 2 May,2024
Thank you so much for staying with us, and far taking the time to let us know about you stay. We are saddened to hear it was not as you expected. Please rest assured we will be taking the comments you provided to evaluate and improve on the hotels operations.

10/10 Excellent

sara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel for what we wanted to do
Stayed 1 night in Apr 2024
Response from Jake on 2 May,2024
Thank you so much for staying with us, and for taking the time to rate your stay. We are glad you enjoyed your stay, and we can't wait to welcome you back next time

4/10 Poor

Stephen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was like stepping back in time to the 1980s and the bed linen perhaps hadn't been changed since then. Decor within dated, carpets unhoovered, bed linen soiled and I made the grave error looking under the bed. Drinking water points did not work in the lobby area, The hot breakfast was warm at best and the fresh fruit was probably fresh 3 weeks ago. A big positive was the friendly and helpful check in clerk who went above and beyond. The area around the hotel wasn't too bad, a Popeye's and Dunkin directly across as well as a gas station on the corner. Steady 15 or 20 minutes walk into Newark and lovely views of the river and train tracks from the room. 1 nights stay was more than enough and thankfully only used as a base for the Devils hockey game.
Stayed 1 night in Apr 2024
Response from Jake on 2 May,2024
Thank you so much for staying with us, and far taking the time to let us know about you stay. We are saddened to hear it was not as you expected. Please rest assured we will be taking the comments you provided to evaluate and improve on the hotels operations.

4/10 Poor

Denise

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Upon checking into our room, the blind and drapes were broken so they could not be closed. Had to switch rooms. Tile floor was sticky, carpet looked poorly vacuumed, bedding was clean, woluld avoid staying here if at all possible.
Stayed 1 night in Apr 2024
Response from Jake on 2 May,2024
Thank you so much for staying with us, and far taking the time to let us know about you stay. We are saddened to hear it was not as you expected. Please rest assured we will be taking the comments you provided to evaluate and improve on the hotels operations.

10/10 Excellent

Jumaane

Stayed 1 night in Mar 2024
Response from Jake on 2 May,2024
Thank you so much for rating your stay with us. We are happy to hear you enjoyed your stay, and we look forward to welcoming you back next time you are in New Jersey.

4/10 Poor

Theresa

Disliked: Cleanliness, amenities, property conditions & facilities
Room next to a train
Stayed 1 night in Apr 2024
Response from Jake on 2 May,2024
Thank you so much for staying with us. and for taking the time to let us know about your stay. We are saddened to hear it was not as expected. Please rest assured that we will take your concerns to train and improve on the hotels opperations

2/10 Terrible

Asia

Disliked: Cleanliness, amenities, property conditions & facilities
my room wasn’t cleaned. the pillows and blankets were dirty and visibly in need of an actual wash. the shower head and microwave were filthy. there were coffee splatters on the walls and floating shelves. my room also had an ant infestation, which i only found out after i went to sleep and woke up to them dancing on my covers. parking was a nightmare. the parking lot for the hotel only has limited spaces (WHICH YOU HAVE TO PAY FOR SEPARATELY ON TOP OF YOUR ROOM). once they run out of spaces (you paid for), they will send you to a sketchy overflow lot down the street with no security or cameras. save yourself the trouble, and just don’t.
Stayed 2 nights in Apr 2024
Response from Jake on 2 May,2024
Thank you so much for staying with us, and far taking the time to let us know about you stay. We are saddened to hear it was not as you expected. Please rest assured we will be taking the comments you provided to evaluate and improve on the hotels operations.

4/10 Poor

Patricia

Travelled with family
Disliked: Cleanliness
.
Stayed 3 nights in Mar 2024
Response from Jake on 2 May,2024
Thank you so much for staying with us and rating your stay. We are sorry to hear it wasn't as expected. Please feel free to reach out to the property to further discuss your concerns.

10/10 Excellent

Jiani

Liked: Staff & service, amenities
Heard large fight outside window during the middle of the night. Disruptive to sleep.
Stayed 1 night in Apr 2024
Response from Jake on 2 May,2024
Thank you so much for staying with us, and for taking the time to rate your stay. We are glad you enjoyed your stay, and we can't wait to welcome you back next time

10/10 Excellent

Janel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
I like that it was clean
Stayed 1 night in Apr 2024
Response from Jake on 2 May,2024
Thank you so much for staying with us, and for taking the time to rate your stay. We are glad you enjoyed your stay, and we can't wait to welcome you back next time

10/10 Excellent

Laís

Stayed 1 night in Apr 2024
Response from Jake on 2 May,2024
Thank you so much for rating your stay with us. We are happy to hear you enjoyed your stay, and we look forward to welcoming you back next time you are in New Jersey.

4/10 Poor

Julian

Stayed 1 night in Apr 2024
Response from Jake on 2 May,2024
Thank you so much for staying with us and rating your stay. We are sorry to hear it wasn't as expected. Please feel free to reach out to the property to further discuss your concerns.

6/10 Okay

Danielle

Liked: Staff & service
Disliked: Cleanliness
We only had one night booked, and had an event to attend so our stay was very quick. The room, which I did not realize until we arrived back late Thursday night, was definitely dirty. Urine around the base of the toilet, carpets did not look vacuumed at all. We were absolutely exhausted and the beds looked clean, so I did not report this to the front desk. Our room was also incredibly noisy because of the train. I would never stay there again.
Stayed 1 night in Mar 2024
Response from Jake on 2 May,2024
Thank you so much for staying with us, and far taking the time to let us know about you stay. We are saddened to hear it was not as you expected. Please rest assured we will be taking the comments you provided to evaluate and improve on the hotels operations.