We arrived at the hotel hoping for just some where to rest after going to a concert at the arena, however upon arrival we were met with screaming and shouting from other guests in the reception as they were complaining about their stay. There were people vaping on the corridors. We were shown to our room which was at the top of the stairs and looked like a shop front with aluminium door and glass windows all round, room was filthy lipstick writing on bedside table, smashed cupboards, stunk of wee. We walked straight back out and asked for a refund, which we were told to speak to Expedia so we did who said the hotel weren’t picking up the phone, later to be told we weren’t allowed a refund. Disgusting, gross and unsafe and unfit for purpose.