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Reviews of Cleveland House

3 out of 5
Cleveland House
27 Clarke Street, Newport, RI

Reviews

8.4

Very good

Rating 10 - Excellent. 175 out of 342 reviews" "
Rating 8 - Good. 97 out of 342 reviews" "
Rating 6 - Okay. 40 out of 342 reviews" "
Rating 4 - Poor. 15 out of 342 reviews" "
Rating 2 - Terrible. 15 out of 342 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from OL on 29 Apr,2024
Thank you! We greatly appreciate your feedback, and we look forward to serving you again in the future.

10/10 Excellent

Ginelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 1 night in Apr 2024
Response from OL on 29 Apr,2024
Thank you for choosing to stay with us; It was a pleasure hosting you. We greatly appreciate your feedback, and we look forward to serving you again in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from OL on 29 Apr,2024
Thank you for your feedback. It was our pleasure to host you, and we look forward to hosting you again.

10/10 Excellent

Wendy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re into the Inn experience, Cleveland House is the best! The rooms are lovely and clean and the Innkeeper, Rick, couldn’t be more helpful. He truly bends over backwards to make your stay perfect. We spent our anniversary there in November and just returned with my parents for an April weekend trip. I don’t have one complaint from either trip. (And neither did my parents-which is AMAZING-in fact, they were gushing.) The parking is right outside your door and you can walk just about anywhere you want to go! ⭐️⭐️⭐️⭐️⭐️
Response from OL on 21 Apr,2024
Thank you so much for choosing to stay with us. We are delighted to hear that you and your parents had a wonderful time during your stay. Your opinion matters to us, and we appreciate your feedback. We are committed to providing you with the best possible experience, and we look forward to serving you again in the future.

10/10 Excellent

Hans, Stratford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, great location, we will return.
Stayed 3 nights in Apr 2024
Response from OL on 21 Apr,2024
Thank you for your feedback. It was our pleasure to host you, and we look forward to hosting you again.

10/10 Excellent

Jirair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a historic building from the 1700's. It was close to all the shopping and dining and yet it was away from the hustle and bustle and noise. It was fairly priced. All in all it was a good experience.
Stayed 1 night in Apr 2024
Response from OL on 21 Apr,2024
Thank you for your feedback. It was our pleasure to host you, and we look forward to hosting you again.

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
We went into Cleveland House which is beautiful, but she put us in the house across the street, it was ok. The bed was nice and comfy and the room was very clean. The building was pretty old and creaky and the windows were very drafty. We had the breakfast which was just plain. The website says $12.50 but they charged us $16.95 which was a rip-off for tea, juice, 2 eggs, one sausage patty and bread that we had toast. Location was ideal. We probably would go back int he summer, but would opt for some place else for breakfast.
Stayed 1 night in Mar 2024
Response from Rick on 30 Apr,2024
We have four properties on Clarke street which at all at the same location. We always try to offer guests a better room choice when they are available. Yes, our properties date back to the 1700 and 1800's which is part of their character. But they have been renovated to the nines. We are known to have the nicest bath amenities in Newport. Our breakfast cost of 16.50 given the hike in eggs and related increases we feel is a good value for a cooked to order breakfast, all included.

6/10 Okay

tina

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only good thing was parking. Bathroom is tiny you can barely wash your face on the sink it os do small and don’t try to wash your feet or raise your arms in the shower impossible. Definitely needs updating.
Stayed 1 night in Mar 2024
Response from Rick on 6 Apr,2024
Tina booked a room with one queen bed at the Cleveland House. Tina came with a girlfriend. We offered Tina to re-locate to another property which had a two-room suite each room had a queen bed at the same rate. The bathroom is small. The Cleveland House has some of the nicest bathrooms in Newport. She probaly should of stayed at the Cleveland House and shared a bed with her friend with a nice bathroom. Our apoligies.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Response from OL on 4 Mar,2024
Thank you! It was our pleasure to host you and we look forward to hosting you again.

2/10 Terrible

Mikala

Stayed 1 night in Dec 2023

10/10 Excellent

Tedi

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were very friendly and helpful. The room was very cozy and warm during the winter. The building and the furniture is a bit older but the location was perfect, close to all locations for the best places in Newport.
Stayed 2 nights in Dec 2023

10/10 Excellent

nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rick was awesome deal with
Stayed 1 night in Nov 2023

8/10 Good

taylor, weymouth

Travelled with partner
Liked: Cleanliness, staff & service
Weve stayed there before. Its an older property but its close to the waterfront. Floors are creaky but thats what you get with a hotel this old.
Stayed 1 night in Nov 2023

6/10 Okay

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Was a great overnight stay. The staff were super friendly and helpful. They had great suggestions for places around town and were very welcoming. The room was small and cozy. The shower was great. The only thing I’d change was the mattress was stiff for my taste, but my partner had no problem.
Stayed 1 night in Nov 2023

10/10 Excellent

Terrance

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Inn with lots of old world charm!
Everything was great except for the flat pillows. I will definitely stay here again but I’ll bring my own pillow next time.
Stayed 2 nights in Nov 2023

10/10 Excellent

Damien

Stayed 1 night in Nov 2023

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Historic place near the action.
Very nice room and close to the waterfront.
Stayed 1 night in Nov 2023

10/10 Excellent

Ellis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place & People, Would Book Again!
Great location, historic building, and possibly the most attentive and kind hotel staff I've ever had the pleasure of knowing. While I was a little confused at first by the switched (or in some cases unplugged) lights and the pervasive heat/unopenable windows, they did little to detract from the incredible people, delicious breakfast, and beautiful, well-kept space. In truth, the biggest pros of the hotel were not the room itself, even if the spacious bathroom and large tub were quite nice, but the walking distance to so much of Newport's wonderful attractions and the merciful existence of onsite parking. The staff were communicative and helpful at all times from before checking in to after checking out, and that really puts this place over the top for me. Next time I vacation in Newport, I know exactly where I'm going.
Stayed 3 nights in Oct 2023

10/10 Excellent

dianna

Stayed 1 night in Nov 2023

10/10 Excellent

Kip

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful facility, great staff, convenient location
Stayed 1 night in Oct 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WONDERFUL ACCOMMODATIONS!
The Cleveland House was AMAZING! Beautifully decorated! The bed was so comfortable. Our host was very helpful in recommending restaurants and things to see. WONDERFUL ACCOMMODATIONS! HIGHLY RECOMMENDED! :)
Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great, Rick is an exceptional host.
Stayed 2 nights in Oct 2023

10/10 Excellent

Alfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at this property. Staff and room are excellent. We can walk easily to our destinations. Great place to stay!
Stayed 2 nights in Oct 2023

10/10 Excellent

jackie

Stayed 1 night in Oct 2023

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Eric Aian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Charlotte

Liked: Cleanliness
Stayed 1 night in Oct 2023

6/10 Okay

benedict

Travelled with family
Liked: Staff & service
Stayed 3 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Quaint old inn perfectly located in the heart of Newport. Was a last minute booking but worked for what we needed!
Stayed 2 nights in Oct 2023

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
We loved how close it was to everything!
Stayed 2 nights in Oct 2023

6/10 Okay

Kat

Travelled with partner
Liked: Staff & service
It was quaint and a lovely location. The accommodation was not exactly our preferred. We were awaken early by other guests enjoying breakfast outside our room from early this morning.
Stayed 1 night in Oct 2023

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking to every activity and dining we participated in except of course the Mansions Tour which as seniors we drove.
Stayed 2 nights in Oct 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Bart

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleveland House is in a perfect location and the price was reasonable. Our room was clean and coffee was available in the morning. Rick was very welcoming and a great source of information for what to do in Newport. Breakfast wasn’t included in the price of our room. We opted to purchase the breakfast one morning. The breakfast was convenient and delicious, but we will skip it on our next because of the price. We would recommend a stay there and will return.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot. Smelled a little musty going in but got the AC going and it got better. The bed was really comfy and the tub was great.
Stayed 1 night in Oct 2023

8/10 Good

Julian Ruffin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. We walked to most of our sites and restaurants. Great time to visit, too, since it was after the heavy season.
Stayed 5 nights in Oct 2023

8/10 Good

jerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Clean room. Friendly staff
Stayed 1 night in Oct 2023

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort with location
Fantastic location with a clean comfortable room and friendly service.
Stayed 3 nights in Oct 2023

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
They staff were amazing, easy check in and check process. Loved it!!
Stayed 1 night in Sep 2023

6/10 Okay

John

Travelled with partner
Disliked: Cleanliness, staff & service
Like the history of buildings
Stayed 1 night in Sep 2023

10/10 Excellent

Ted

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and accommodating
Stayed 1 night in Sep 2023

10/10 Excellent

Shela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted by the owner upon check-in and even offered other room options as they had some cancelations. Very friendly and informative.
Stayed 2 nights in Sep 2023

10/10 Excellent

John, falmouth

Travelled with partner
Liked: Amenities
Very enjoyable stay and accommodation. We loved the staff hospitality and the location was very convenient for walking to the local scene. The room was tastefully decorated, comfy bed and bedding. We will once stay at The Cleveland House Inn on our next trip.
Stayed 2 nights in Sep 2023

10/10 Excellent

Katarina

Stayed 1 night in Sep 2023

6/10 Okay

Corinne

Travelled with group
Disliked: Property conditions & facilities, room comfort
Bed frame crooked on one side. Mattress spring crunching when moving. When spoke to management it felt like they already knew the problem. Good luck to the next person. Heads up Room 204!
Stayed 2 nights in Sep 2023

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay! The area is beautiful and the location is super convenient. Definitely recommend! The room was a bit small but perfect for what we needed
Stayed 2 nights in Aug 2023

8/10 Good

PERICLES, Bayside

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLOSE TO THE CENTER,CONVENIENT.
Stayed 4 nights in Aug 2023