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Reviews of Courtyard by Marriott Newport News Airport

3 out of 5
Courtyard by Marriott Newport News Airport
530 Saint Johns Road, Newport News, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 1000 reviews" "
Rating 8 - Good. 233 out of 1000 reviews" "
Rating 6 - Okay. 101 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really quite area, staff is very nice and helpful, clean hotel, kid friendly, close to the mall and restaurants.
Stayed 2 nights in May 2024

10/10 Excellent

Katrina

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for us. The hotel was recently remodeled and looked and smelled great. Nice size rooms and very clean. They accommodated an early check in so we had time to get ready for our event. A special thank you to Tammi who truly went above and beyond, made us feel like family. This was a great stay and we’d absolutely stay again next time we’re in the area.
Stayed 1 night in May 2024

8/10 Good

tiffani

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly... however the bar and coffe area was never opened
Stayed 3 nights in Apr 2024

8/10 Good

Ronald

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mattie, Pine Bluff

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful decor
Stayed 2 nights in Apr 2024

6/10 Okay

Erik

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I was not informed that the hot tub was broken at time of booking. No compensation was made.
Stayed 1 night in Apr 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We always enjoy our stay at a Marriot. The room was very spacious and had everything we needed. However i did find things from the previous guests, crazy straw on the floor behind the curtain, tooth pick on the floor next to the bed. And we were very disappointed that the hot tub advertised was not heated. When i asked the front desk, they said it was broken. This was a deciding factor in why we booked this hotel, and we were looking forward to relaxing in the hot tub
Stayed 2 nights in Mar 2024

6/10 Okay

Pouya

Stayed 4 nights in Mar 2024

10/10 Excellent

Abby

Stayed 1 night in Mar 2024

10/10 Excellent

Perri

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Ralphann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!
Stayed 1 night in Feb 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great nights stay
Stayed 1 night in Feb 2024

10/10 Excellent

Chiara

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Feb 2024

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
Stuffy
Rooms were stuffy with little air movement. The bathroom smelled like old cigarette smoke. The staff were very friendly and responded to questions. Probably not staying at this hotel again.
Stayed 1 night in Jan 2024

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet.
Stayed 1 night in Jan 2024

4/10 Poor

Bowen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was dirty and hot tub was out of service
Stayed 1 night in Jan 2024

10/10 Excellent

Yisell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel staff were friendly and very helpful. The hotel was very clean. The amenities were good. Clean towels, etc etc. The Bistro was opened twice on my 6 night stay. It would have been nice to stop by and enjoy a drink any night that we would have liked but it’s understandable as to why it was closed. Overall stay was good.
Stayed 6 nights in Dec 2023

8/10 Good

Robert

Travelled with partner
Liked: Amenities
Like the walk-in shower. Mattress too soft.
Stayed 1 night in Dec 2023

10/10 Excellent

Kimmie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel smelled amazing, it was clean and check in was easy
Stayed 1 night in Dec 2023

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

June

Stayed 1 night in Dec 2023

6/10 Okay

Traci

Liked: Cleanliness, staff & service
Overall this was a descent hotel but the shower tile was old and falling apart in areas and lighting in the bathroom was poor.
Stayed 2 nights in Dec 2023

8/10 Good

Rachel

Stayed 7 nights in Dec 2023

8/10 Good

Nicholas

Business traveller
Liked: Cleanliness, staff & service, room comfort
Room Needs Renovating
I had a good stay overall, but the room was not in good shape. The glass shower door seal at the bottom was coming off so the door didnt want to seal shut all the way, the light on the ceiling right inside the main door to the room was flickering and making a loud noise when on, and the light on the side of the bed didnt turn on and off with the switch, you had to screw and unscrew the bulb to use it. Please check these things and fix them before having people stay in a room in that shape. Other than the room issues, the staff was great, and the hotel itself was fine.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kleeshay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was so good and the staff was amazing. Everyone was extremely friendly and helpful.
Stayed 2 nights in Dec 2023

10/10 Excellent

melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must stay
This was my first time in Newport News. The room was nice and clean. Bed was extremely comfortable. I would definitely stay there again. The shower was huge.
Stayed 2 nights in Dec 2023

8/10 Good

Nathan

Stayed 3 nights in Dec 2023

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Marriott hotels. I always get a spotless, comfortable, classy room. The location is ideal, with good restaurants located nearby. The staff gets top marks, especially a young lady named Tamoya or something like that, I have family in the area, and I plan to stay at the Marriot every time!
Stayed 4 nights in Nov 2023

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Nov 2023

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was comfortable. The room was spaciously adequate and the hotel front desk staff was very pleasant and professional. However, when we arrived in our room the toilet was running...very loud. The front desk sent a maintenance tech to fix the toilet. The toilet was fixed in a timely manner. The technician was also professional.
Stayed 2 nights in Nov 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Steve

Stayed 1 night in Oct 2023

6/10 Okay

Gina Marie

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Staff was nice and rooms were clean and comfortable. The pool however was FILTHY and the whirlpool was broken. Nice property but considering we were looking for a place with a pool, we won’t be returning.
Stayed 1 night in Oct 2023

10/10 Excellent

Brionna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Tanya

Liked: Staff & service
Disliked: Cleanliness
The room was not that clean and the TV was tiny
Stayed 2 nights in Sep 2023

4/10 Poor

Melissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel was super tired - worst courtyard I’ve ever stayed in.
Stayed 1 night in Jul 2023

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Philecia

Stayed 1 night in Sep 2023

10/10 Excellent

Scott

Stayed 3 nights in Aug 2023

10/10 Excellent

Dominique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and room. It had a lovely smell when you entered the hotel. Will definitely stay again.
Stayed 1 night in Aug 2023

10/10 Excellent

Brent

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was super clean and very helpful staff.
Stayed 1 night in Aug 2023
Response from Stephanie on 16 Aug,2023
Thank you, Brent. We hope to see you whenever your travels bring you back to Newport News.

8/10 Good

Sherrie

Travelled with family
Liked: Cleanliness, staff & service
Great loocation, amenities and staff.
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was peaceful and the hotel was very clean and modern. Parking fees should be eliminated. First time that I had to pay to park at a hotel that I paid to stay in. 😞
Stayed 1 night in Aug 2023

10/10 Excellent

Corey

Stayed 4 nights in Jul 2023

8/10 Good

Kevin

Liked: Cleanliness
The property overall was decent. The bathroom shower stall had cracked tiles which
Stayed 1 night in Jul 2023

4/10 Poor

Tom

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 7 nights in Jun 2023

8/10 Good

laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and good location if visiting family at Fort Eustis.
Stayed 2 nights in Jun 2023

2/10 Terrible

Benny

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

LOUJEAN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bed sucked. It was hard as a rock. I could not sleep. Teenagers or young adults knocking on doors and running. Best thing about hotel was the hot tub.
Stayed 2 nights in May 2023