40-inch LCD TV with cable channels, TV

Reviews of Vinpearl Beachfront Nha Trang

5 out of 5
Vinpearl Beachfront Nha Trang
78-80 Tran Phu Street, Loc Tho Ward, Nha Trang

Reviews

9.0

Wonderful

Rating 10 - Excellent. 170 out of 281 reviews" "
Rating 8 - Good. 73 out of 281 reviews" "
Rating 6 - Okay. 26 out of 281 reviews" "
Rating 4 - Poor. 6 out of 281 reviews" "
Rating 2 - Terrible. 6 out of 281 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and beautiful. The breakfast buffets are great with lots of options. The location is convenient, the beach front is private and chairs, towels and umbrellas are always available to hotel guests. The staffs are very helpful and delightful.
Stayed 2 nights in Apr 2024
Response from Pham The Nhan (Mr) - Director of Operation on 20 May,2024
Dear Valued Guest,Thank you for your wonderful review!We are thrilled to hear that you enjoyed your stay at our hotel and appreciated the cleanliness, beautiful surroundings, and our extensive breakfast buffet. It Is great to know that our location and private beach with readily available amenities enhanced your experience.Our staff strives to provide helpful and delightful service, and your kind words mean a lot to us. We look forward to welcoming you back for another memorable stay.Warm regards,Pham The Nhan (Mr.) Director of Operations

10/10 Excellent

mai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very nice, theirs services are awesome, everything is clean and convenience
Stayed 3 nights in May 2024
Response from Pham The Nhan (Mr) - Director of Operation on 13 May,2024
Dear Valued Guest,Thank you for your wonderful review! We are thrilled to hear that you had such a positive experience during your stay with us.It is delightful to know that you found our staff to be very nice and our services to be awesome. Providing exceptional hospitality is our priority, and we are glad that our efforts made your stay memorable. Additionally, we are pleased that you found everything to be clean and convenient.We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Pham The Nhan (Mr.) Director of Operations

8/10 Good

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great. Check in and check out was smooth. Few minor issues with the room, but overall very pleasant stay.
Stayed 6 nights in May 2024
Response from Pham The Nhan _ Director of Operations on 7 May,2024
Dear Mr.David,On behalf of Vinpearl’s Beachfront team, I would like to thank you for your great comments regarding our hotel. We are pleased to hear that the accommodation, service and interior design met your expectations. I will share your compliments with the rest of the team, who I am sure will be happy to hear your kind remarks. We look forward to welcoming you again on your next visit. Warmest regards, Pham The Nhan (Mr.) Director of Operations

6/10 Okay

Xuan-Dao

Liked: Cleanliness
Reception staffs didn’t do good services.
Stayed 1 night in May 2024
Response from Pham The Nhan _ Director of Operations on 7 May,2024
Dear Valued Guest, Greetings from Vinpearl Beachfront Nha Trang! We would like to thank you for taking your time to complete the review of your stay at Vinpearl. We would like to apologize for your unfortunate experience with your stay. Our goal at Vinpearl Beachfront Nha Trang is to provide a cheerful and relaxing atmosphere while our guests are away from home, unfortunately we were not able to provide this to you during your stay. We hope to have another chance to welcome you back at Vinpearl Beachfront Nha Trang. Thank you & best regards, Hotel Management Pham The Nhan (Mr.) Director of Operations

10/10 Excellent

Huynh

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Pham The Nhan (Mr) - Director of Operation on 6 May,2024
Dear Valued Guest, Thank you for choosing to stay at Vinpearl Beachfront Nha Trang. We are delighted to hear that your overall stay met your expectations and we hope that we exceeded them. Once again, we thank you for your comments. We look forward to the opportunity of seeing you and your beloved ones in the near future. Sincerely, Pham The Nhan (Mr.) Director of Operations

10/10 Excellent

DONALD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price
Stayed 3 nights in Mar 2024
Response from Pham The Nhan _ Director of Operations on 25 Apr,2024
Dear Valued Guest,Thank you so much for taking time to leave a review of your recent stay at Vinpearl Beachfront Nha Trang. We are thrilled to hear that you enjoyed your experience with the level of service and comfort you deserve. We hope to have the pleasure of welcoming you back to our hotel in the near future and thank you once again for choosing to stay with us.Warmest regards,Pham The Nhan (Mr.) Director of Operations

10/10 Excellent

Paul Viet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veautiful view, friendly staff, very central and convenient.
Stayed 2 nights in Apr 2024
Response from Pham The Nhan (Mr.) -Director of Operations on 13 Apr,2024
Dear Mr/Mrs. Paul Viet,On behalf of Vinpearl’s Beachfront team, I would like to thank you for your great comments regarding our hotel. We are pleased to hear that the accommodation, service and interior design met your expectations. I will share your compliments with the rest of the team, who I am sure will be happy to hear your kind remarks. We look forward to welcoming you again on your next visit. Warmest regards, Pham The Nhan (Mr.) Director of Operations

10/10 Excellent

Cuong

Liked: Cleanliness, staff & service, property conditions & facilities
I love it will come back
Stayed 2 nights in Apr 2024
Response from Pham The Nhan (Mr.) -Director of Operations on 13 Apr,2024
Dear Mr. /Mrs. Cuong,Thank you for choosing to stay at Vinpearl Beachfront Nha Trang. We are delighted to hear that your overall stay met your expectations and we hope that we exceeded them. Once again, we thank you for your comments. We look forward to the opportunity of seeing you and your beloved ones in the near future. Sincerely, Pham The Nhan (Mr.) Director of Operations

10/10 Excellent

LUCIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Apr 2024
Response from Pham The Nhan (Mr.) -Director of Operations on 7 Apr,2024
Dear Mr. /Mrs. Lucie,Thank you for choosing to stay at Vinpearl Beachfront Nha Trang. We are delighted to hear that your overall stay met your expectations and we hope that we exceeded them. Once again, we thank you for your comments. We look forward to the opportunity of seeing you and your beloved ones in the near future. Sincerely, Pham The Nhan (Mr.) Director of Operations

8/10 Good

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, huge room with great ocean view. Breakfast amazing with everything you could think of (even a donut board!). For our wedding anniversary they made our room special & got a treat! However we didn’t receive our Expedia VIP rewards and both times we ordered a glass of red wine the bottle had been open for too long and the wine expired. They did bring a new bottle and open in front of us which was great. Pool level is very windy, like in a wind tunnel, so we preferred the beach straight across the road which they have a section of deck chairs & towels just for hotel guests. Overall a great stay, in good proximity of everything.
Stayed 2 nights in Apr 2024
Response from Vinpearl Beach Front Nha Trang on 6 Apr,2024
Dear Chelsea,Thank you for taking the time to share your experience with us! We are delighted that you enjoyed your stay, particularly the spacious room with its stunning ocean view and the delightful breakfast, including the special anniversary treat. We apologize for any inconvenience regarding the Expedia VIP rewards and the issue with the wine, but we are pleased we could swiftly address it for you. Your feedback about the pool area is valuable to us, and we are glad you appreciated the beach amenities. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. Thank you for choosing us for your special occasion!Warmest regards,Pham The Nhan (Mr.)Director of Operations

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is clean and nice i can look to the ocean from my room and can see the sunset
Stayed 3 nights in Mar 2024
Response from Pham The Nhan (Mr.) Director of Operations on 31 Mar,2024
Dear Valued Guest, On behalf of Vinpearl’s Beachfront team, I would like to thank you for your great comments regarding our hotel. We are pleased to hear that the accommodation, service and interior design met your expectations. I will share your compliments with the rest of the team, who I am sure will be happy to hear your kind remarks. We look forward to welcoming you again on your next visit. Warmest regards, Pham The Nhan (Mr.) Director of Operations

6/10 Okay

Mickey

Travelled with partner
Liked: Staff & service
When we checked in , they said we we not VIP guests, but because we are staying with them for a long time they offered us 20 percent discount for food , and a discount in the spa, and a early checkin .
Stayed 17 nights in Mar 2024
Response from Pham The Nhan _ Director of Operations on 28 Mar,2024
Dear Mrs. Mickey,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve our services and facilities. We always want to bring our guest the accommodation, service and interior design which can meet your expectations. We sincerely apologize for the inconvenience that caused your dissatisfaction during your stay If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We look forward to welcoming you again on your next visit. Sincerely, Pham The Nhan (Mr.) Director of Operations

10/10 Excellent

Anh Quoc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenience and beautiful view. Best place to stay. Thanks all staff.
Stayed 2 nights in Mar 2024
Response from Vinpearl Beach Front Nha Trang on 17 Mar,2024
Dear Anh Quoc,We deeply appreciate your generous feedback! It brings us great joy to learn that you found our location convenient and were captivated by the stunning views. Our team works tirelessly to ensure our guests have an exceptional stay, and your gratitude means a lot to us. We look forward to the opportunity of hosting you again in the future!Warmest regards,Pham The Nhan (Mr.)Director of Operations

8/10 Good

Kathy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa staff was very kind and the treatment I received was enjoyable. I liked the robes and slippers provided in the rooms. The breakfast buffet was convenient and had variety but taste was just okay. Money exchange rate was not bad. For airport transfer, I would shop around- their quote for a 16 seater was 2-3x more than another provider I found. I think front desk service could be better. I spoke in Vietnamese to one woman and she only replied in English. She later asked for my email so she could contact me, but I received an email saying I signed up for their Pearl Club which I did not request.
Stayed 2 nights in Mar 2024
Response from Vinpearl Beach Front Nha Trang on 15 Mar,2024
Dear Kathy,Thank you for sharing your recent experience with us. We are thrilled to hear that you enjoyed your time at our spa and found our staff to be kind. We are also pleased that you appreciated the robes and slippers provided in the rooms.Regarding your feedback on the breakfast buffet and money exchange rate, we will certainly take your comments on board as we continually strive to enhance our offerings. It is our goal to provide a diverse range of options to cater to all tastes, and we regret if the taste did not fully meet your expectations.We understand your concerns regarding the airport transfer quote, and we apologize for any inconvenience caused. While our prices may differ from other providers, we assure you that they come with an equivalent level of service and attention to detail. Nevertheless, we will review our pricing structure to ensure that we remain competitive in the market.Regarding your interaction with our front desk, we apologize for any miscommunication and inconvenience you experienced. Your feedback is invaluable, and we will address this matter with our team to ensure that language preferences are respected and communication is improved.Furthermore, we apologize for the misunderstanding regarding the Pearl Club email. We will investigate this issue further to prevent any similar occurrences in the future.Thank you once again for sharing your thoughts with us. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay in the future.Warmest regards,Pham The Nhan (Mr.)Director of Operations

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk and manager customer service level. Before I completed check-in, the manager on duty came out to greet me and made golf reservations on the spot. Excellent customer service and welcomed me as a returning customer with gift in my room as well.
Stayed 3 nights in Mar 2024
Response from Pham The Nhan (Mr.) -Director of Operations on 14 Mar,2024
Dear Mr. Lewis,Thank you for your kind words! We are delighted to hear about your positive experience with our front desk team and manager. We strive to provide exceptional customer service and make every guest feel valued. We look forward to welcoming you back!

10/10 Excellent

Huonc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room spacious and clean! Hotel does have a clinic! Special thanks to Mr. Bao and Miss Thoa.
Stayed 4 nights in Mar 2024
Response from Pham The Nhan (Mr.) Director of Operations on 11 Mar,2024
Dear Valued Guest, Thank you for choosing Vinpearl Beachfront Nha Trang and sharing your thoughts on Expedia. We are so glad to hear that you have had a wonderful and memorable time here. Your positive comments will be passed to all team members, especially Mr.Bao & Miss Thoa in order to encourage and let them know that their efforts have been recognized and appreciated. We look forward to welcoming you again on your next visit. Warmest regards,Pham The Nhan (Mr.) Director of Operations

10/10 Excellent

Tina

Liked: Cleanliness, staff & service
Hotel was clean and staff was friendly.
Stayed 1 night in Dec 2023
Response from Vinpearl Beach Front Nha Trang on 27 Feb,2024
Dear Tina,Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found our hotel clean and our staff friendly during your stay. Providing a comfortable and welcoming environment for our guests is always our top priority, and we're glad we could exceed your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Pham The Nhan (Mr.)Director of Operations

10/10 Excellent

Kiet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to comment
Stayed 3 nights in Feb 2024
Response from Vinpearl Beach Front Nha Trang on 27 Feb,2024
Dear Kiet,Your 5-star review fills our hearts with gratitude and joy! It means the world to us that you had such a wonderful experience during your stay. Your kind words are like a warm embrace, motivating us to continue striving for excellence in everything we do.We cannot wait to welcome you back and create more unforgettable memories together.Warm regards,Pham The Nhan (Mr.)Director of Operations

10/10 Excellent

Catherine, Denver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The hotel was nice and clean and we had an excellent view
Stayed 1 night in Feb 2024
Response from Vinpearl Beach Front Nha Trang on 22 Feb,2024
Dear Catherine,We are delighted to hear that you had a pleasant experience during your stay with us! It is wonderful to know that you found our staff to be friendly and helpful, and that you enjoyed the cleanliness of our hotel as well as the excellent view it offered. Your kind words are greatly appreciated, and we look forward to welcoming you back again in the future!Warmest regards,Pham The Nhan (Mr.)Director of Operations

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there pool had more sun exposure, and a sauna or steam room would have been nice. Need more beach chairs on the beach for hotel guest as well.
Stayed 3 nights in Feb 2024
Response from Vinpearl Beach Front Nha Trang on 21 Feb,2024
Dear Joshua,Thank you for taking the time to share your thoughts following your recent stay with us.We appreciate your feedback regarding the pool area, and we will certainly look into ways to improve sun exposure for our guests' enjoyment. Your suggestion for a sauna or steam room is also noted, and we'll explore options to enhance our wellness facilities.We apologize for any inconvenience regarding the availability of beach chairs. Rest assured, we will review our inventory and ensure there are enough beach chairs for our guests to enjoy during their stay.Your feedback is invaluable to us as we strive to continually improve our facilities and services. We look forward to the opportunity to welcome you back and provide you with an even better experience in the future.Warmest regards,Pham The Nhan (Mr.)Director of Operations

10/10 Excellent

Phuong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel , good food good service. Highlights recommend
Stayed 2 nights in Feb 2024
Response from Vinpearl Beach Front Nha Trang on 18 Feb,2024
Dear Valued Guest,We are sincerely thankful for your glowing review! Your kind praise of our hotel, culinary offerings, and service fills us with gratitude. Knowing that you had a delightful experience during your stay brings us great joy. Your thoughtful recommendation is truly valued, and we eagerly await the chance to welcome you back for another memorable visit!Warmest regards,Pham The Nhan (Mr.)Director of OperationdsVinpearl Beach Front Nha Trang

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Vinpearl Beach Front Nha Trang on 4 Feb,2024
Dear Valued Guest,Thank you sincerely for awarding us a perfect 10/10 rating! Your feedback is incredibly valuable to us, and we are overjoyed to hear that your experience with us was exceptional.It is our utmost priority to ensure that each guest feels welcomed and leaves with unforgettable memories. Knowing that we achieved this goal with you brings us immense joy and pride.Your positive words serve as a great motivation for our team to maintain the highest standards of service and hospitality. We are deeply grateful for your support and trust in us.Should you choose to visit us again, we eagerly anticipate the opportunity to exceed your expectations once more and create another memorable experience for you.Warmest regards,Pham The Nhan (Mr.)Director of OperationsVinpearl Beach Front Nha Trang

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 Star Bland
Firstly: as VIP/GOLD members of Hotels.com, we were entitled to a room upgrade and some other additional benefits. We were told by reception that the hotel didn't accept our membership accreditation, even though I showed her the email. Made no difference. Anyway, this huge hotel is in a great location, right on the beach and near to many restaurants. It caters, almost exclusively, to Korean coach party's. There's a large ppool and gym on the 5th floor with at least two restaurants, although we never used them. The staff are courteous and helpful. Our room was a decent size but looked out over the old abandoned airfield. It could also be noisy due to the many construction sites surrounding it. This is a typical soulless bland hotel, but they're all like it in Nha Trang.
Stayed 7 nights in Jan 2024
Response from Vinpearl Beach Front Nha Trang on 29 Jan,2024
Dear Valued Guest,Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you faced regarding your VIP/GOLD membership benefits. It is important to us that all our guests feel valued and taken care of, and we regret that we fell short of meeting your expectations.We are glad to hear that you found our hotel's location convenient and enjoyed its proximity to the beach and restaurants. Our team takes pride in providing courteous and helpful service to our guests, and we are delighted that you had a positive interaction with them.We understand that the noise from surrounding construction sites and the view from your room may have detracted from your experience. Please know that your feedback is incredibly valuable to us, and we will use it to make improvements wherever possible.We genuinely appreciate your honest feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there is anything we can do to make your next visit even better, please do not hesitate to reach out. Thank you for choosing to stay with us.Warmest regards, Pham The Nhan (Mr.) Director of Operations

8/10 Good

Terence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and staff
Stayed 2 nights in Jan 2024
Response from Pham The Nhan (Mr.) - Director of Operation on 1 Feb,2024
Dear Valued Guest,We appreciate your positive feedback! It's wonderful to hear that you found our hotel and staff to your liking. If there are specific aspects that stood out or any suggestions you'd like to share, we are all ears. Your feedback is valuable, and we look forward to the pleasure of hosting you again in the future.Warm regards,Pham The Nhan (Mr.) Director of Operations

6/10 Okay

Thuy trang

Disliked: Staff & service
Overall the hotel is very convenient, right next to the beach. However, the beach is quite rough and the waves drag you out and hurl you in. The hotel staff could be friendlier and more organised as they accidentally left our door wide open for thieves (luckily no one stole anything). There are a lot of food stands outside with delicious meals we can have that fill our tastebuds full of flavour. The buffet was very nice as they had a wide variety of food you can have. One day you could have some delicious noodles and the next you could have something else. The rooms do look a bit old but it didn’t matter because we got a good room with a view of the beach.
Stayed 4 nights in Jan 2024
Response from Pham The Nhan (Mr.) Director of Operations on 20 Jan,2024
Dear Valued Guest, Greetings from Vinpearl Beachfront Nha Trang!We would like to thank you for taking your time to complete the review of your stay at Vinpearl.We would like to apologize for your unfortunate experience with your stay. Our goal at Vinpearl Beachfront Nha Trang is to provide a cheerful and relaxing atmosphere while our guests are away from home, unfortunately we were not able to provide this to you during your stay.We hope to have another chance to welcome you back at Vinpearl Beachfront Nha Trang.Thank you & best regards,Hotel ManagementPham The Nhan (Mr.) Director of Operations

6/10 Okay

Ryan

Stayed 3 nights in Jan 2024
Response from Pham The Nhan (Mr.) Director of Operations on 18 Jan,2024
Dear Valued Guest,Thank you for choosing to stay at Vinpearl Beachfront Nha Trang. We sincerely apologize for the inconvenience during your stay. Based on your valuable suggestions, we will make more efforts to improve not only our service but also facilities’s quality of the hotel. We hope to have a chance to welcome you back to recover from of all the shortcomings of this stay. Best Regards, Pham The Nhan (Mr.) Director of Operations

6/10 Okay

Niki

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Pham The Nhan (Mr.) - Director of Operation on 17 Jan,2024
Dear Valued Guest, Thank you for choosing to stay at Vinpearl Beachfront Nha Trang. We are really sorry for the inconvenience that occurred during your stay. Our hotel always tries its best to make sure all guests have a great experience. Furthermore, our hotel appreciates your review as it highlights opportunities where we can improve our services and facilities. We look forward to welcoming you again on your next visit. Best Regards,Pham The Nhan (Mr.) Director of Operations

6/10 Okay

Emre

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Pham The Nhan (Mr.) Director of Operations on 13 Jan,2024
Dear Valued Guest,Thank you for choosing Vinpearl Beachfront Nha Trang as your destination for your vacation. We sincerely apologize for the inconvenience during your stay. We hope this issue does not affect your entire vacation experience. At Vinpearl, our experience is the concern of all staffs to bring the best experience and we always try to improve service quality every day for that.Once again, we sincerely thank you and look forward to welcoming and serving you back to Vinpearl in the near future.Thank you & best regards,Pham The Nhan (Mr.) Director of Operations

6/10 Okay

Emre

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel but they act like a cheap one
I’ll bullet them as best as I can: - Central location on the beach - Clean - Rich breakfast buffet but not as tasty - Staff is courteous but they follow really bizarre rules set by management - can not order a drink at the pool if you haven’t left deposit at check-in or have your card with you - like a $15 hostel, they’ll nickel and dime you to death. - 2 or 3 guests are the same price on hotels web site but the hotel charges for the third person more than it costs to get another room - unfortunately we were not able to relax and enjoy our stay as much as we could. - Oddly, our hotel in Saigon was the best one in a long while. New World Saigon
Stayed 1 night in Jan 2024
Response from Pham The Nhan (Mr.) Director of Operations on 11 Jan,2024
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve our services and facilities. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We look forward to welcoming you again on your next visit. Sincerely, Pham The Nhan (Mr.) Director of Operations

6/10 Okay

Brent, Vancouver

Liked: Cleanliness, staff & service, amenities
Overall the property is well maintained, very clean but very dated. The area around the hotel is great with a number of great restaurants (must try the Family Secret) and entertainment. The property is great if you are looking for nothing special. This is just a big standard hotel. The staff are amazing but if you are looking for a unique or different experience this is not it. Also - the pool is not heated and the hotel provides for a very limited number of lounging chairs by the pool and the beach. Considering the size of the property they should offer more.
Response from Pham The Nhan (Mr.) -Director of Operations on 8 Jan,2024
Dear Mr./Mrs. Brent, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve our services and facilities. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We look forward to welcoming you again on your next visit. Sincerely, Pham The Nhan (Mr.) Director of Operations

8/10 Good

Rick, Hayward

Stayed 1 night in Jan 2024
Response from Pham The Nhan (Mr.) -Director of Operations on 8 Jan,2024
Dear Mr./Mrs. Rick, Thank you for choosing to stay at Vinpearl Beachfront Nha Trang. We are delighted to hear that your overall stay met your expectations and we hope that we exceeded them. Once again, we thank you for your comments. We look forward to the opportunity of seeing you and your beloved ones in the near future. Sincerely, Pham The Nhan (Mr.) Director of Operations

10/10 Excellent

Dennis, Kent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Pham The Nhan (Mr.) -Director of Operations on 29 Dec,2023
Dear Mr./Mrs. Dennis, Thank you for choosing to stay at Vinpearl Beachfront Nha Trang. We are delighted to hear that your overall stay met your expectations and we hope that we exceeded them. Once again, we thank you for your comments. We look forward to the opportunity of seeing you and your beloved ones in the near future. Sincerely, Pham The Nhan (Mr.) Director of Operations

10/10 Excellent

Phuoc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful with everything!!!
Stayed 2 nights in Dec 2023
Response from Pham The Nhan (Mr.) Director of Operations on 27 Dec,2023
Dear Valued Guest, On behalf of Vinpearl’s Beachfront team, I would like to thank you for your great comments regarding our hotel. We are pleased to hear that the accommodation, service and interior design met your expectations. I will share your compliments with the rest of the team, who I am sure will be happy to hear your kind remarks. We look forward to welcoming you again on your next visit. Warmest regards, Pham The Nhan (Mr.) Director of Operations

10/10 Excellent

Larry, Eagan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Will return
Stayed 2 nights in Dec 2023
Response from Pham The Nhan (Mr.) Director of Operations on 17 Dec,2023
Dear Value Guest,On behalf of Vinpearl’s Beachfront team, I would like to thank you for your review regarding our hotel.We are pleased to hear that the accommodation, service and interior design met your expectations. I will share your compliments with the rest of the team, who I am sure will be happy to hear your kind remarks.We look forward to welcoming you again on your next visit.Warmest regards,Pham The Nhan (Mr.)Director of Operations

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scott G
Just what I needed after a long haul flight to start work a day later. Body ached from carrying 70kgs of luggage and tools, In house massage at the spa was professional and amazing with hotel discount being much appreciated. Room and hotel staff/service was superb. View from room stunning in many directions with lots of space and definitely worth the little extra. Thanks Very Much.
Room 35th floor
Restaurant
Balcony
Stayed 1 night in Dec 2023
Response from Pham The Nhan _ Director of Operations on 13 Dec,2023
Dear Value Guest,Thank you very much for taking the time to write down this wonderful feedback from your stay in Vinpearl Beachfront Nha Trang.We all certainly look forward to welcoming you back to our hotel, hopefully in the very near future.Warmest regards,Pham The Nhan (Mr.)Director of Operations

10/10 Excellent

Thach

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Pham The Nhan - Director of Operation on 12 Dec,2023
Dear Valued Guest,Thank you so much for taking time to leave a review of your recent stay at Vinpearl Beachfront Nha Trang. We are thrilled to hear that you enjoyed your experience with the level of service and comfort you deserve. We hope to have the pleasure of welcoming you back to our hotel in the near future and thank you once again for choosing to stay with us.Warmest regards,Pham The Nhan (Mr.) Director of Operations

10/10 Excellent

Kim

Stayed 1 night in Nov 2023
Response from Pham The Nhan _ Director of Operations on 16 Dec,2023
Dear Valued Guest,Thank you for choosing to stay at Vinpearl Beachfront Nha Trang. We are delighted to hear that your overall stay met your expectations and we hope that we exceeded them. Once again, we thank you for your comments.We look forward to the opportunity of seeing you and your beloved ones in the near future.Sincerely,Pham The Nhan (Mr.)Director of Operations

10/10 Excellent

Samson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Pham The Nhan _ Director of Operations on 16 Dec,2023
Dear Valued Guest,On behalf of Vinpearl’s Beachfront team, I would like to thank you for your great comments regarding our hotel.We are pleased to hear that the accommodation, service and interior design met your expectations. I will share your compliments with the rest of the team, who I am sure will be happy to hear your kind remarks.We look forward to welcoming you again on your next visit.Warmest regards,Pham The Nhan (Mr.)Director of Operations

10/10 Excellent

Danielle

Travelled with family
Breakfast was unbelievably good. The staff were attentive. The rooms were very clean
Stayed 2 nights in Nov 2023
Response from Pham The Nhan - Director of Operation on 24 Nov,2023
Dear Valued Guest,Thank you for taking the time to write this wonderful review. We are delighted you had an enjoyable stay with us. It is nice to read you particularly enjoyed our food, our facilities and our friendly staffs.We hope to have the opportunity to welcome you back very soon.With our kindest regards from beautiful Vinpearl Beachfront Nha Trang.Warmest regards,Pham The Nhan (Mr.) Director of Operations

10/10 Excellent

Man

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beachfront view from the balcony
Stayed 2 nights in Nov 2023
Response from Pham The Nhan (Mr.) -Director of Operations on 21 Nov,2023
Dear Mr/Mrs.Man, On behalf of Vinpearl’s Beachfront team, I would like to thank you for your great comments regarding our hotel. We are pleased to hear that the accommodation, service and interior design met your expectations. I will share your compliments with the rest of the team, who I am sure will be happy to hear your kind remarks. We look forward to welcoming you again on your next visit. Warmest regards, Pham The Nhan (Mr.) Director of Operations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Pham The Nhan - Director of Operation on 6 Nov,2023
Dear Valued Guest,Thank you for taking the time to write this wonderful review. We are delighted you had an enjoyable stay with us. It is nice to read you particularly enjoyed our food, our facilities and our friendly staffs.We hope to have the opportunity to welcome you back very soon.With our kindest regards from beautiful Vinpearl Beachfront Nha Trang.Warmest regards,Pham The Nhan (Mr.) Director of Operations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view from the room. Convenient location. Great spa services. Friendly staff. Delicious breakfast buffet. I'll stay here again when I'm in Nha Trang
Stayed 2 nights in Oct 2023
Response from Pham The Nhan (Mr.) -Director of Operations on 28 Oct,2023
Dear Valued Guest Anonymous, Thank you for choosing to stay at Vinpearl Beachfront Nha Trang. We are delighted to hear that your overall stay met your expectations and we hope that we exceeded them. Once again, we thank you for your comments. We look forward to the opportunity of seeing you and your beloved ones in the near future. Sincerely, Pham The Nhan (Mr.) Director of Operations

10/10 Excellent

Hang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It meets American standard.
Stayed 2 nights in Oct 2023
Response from Pham The Nhan (Mr.) -Director of Operations on 19 Oct,2023
Dear Mrs. Hang,Thank you for choosing to stay at Vinpearl Beachfront Nha Trang. We are delighted to hear that your overall stay met your expectations and we hope that we exceeded them. Once again, we thank you for your comments. We look forward to the opportunity of seeing you and your beloved ones in the near future. Sincerely, Pham The Nhan (Mr.) Director of Operations

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Pham The Nhan - Director of Operation on 14 Oct,2023
Dear Valued Guest,On behalf of Vinpearl’s Beachfront team, I would like to thank you for your great comments regarding our hotel. We are pleased to hear that the accommodation, service and interior design met your expectations. I will share your compliments with the rest of the team, who I am sure will be happy to hear your kind remarks. We look forward to welcoming you again on your next visit. Warmest regards, Pham The Nhan (Mr.) Director of Operations

8/10 Good

Kimdai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Pham The Nhan (Mr.) -Director of Operations on 29 Oct,2023
Dear Valued Guest Kimdai,Thank you very much for taking the time to write down this wonderful feedback from your stay in Vinpearl Beachfront Nha Trang.We all certainly look forward to welcoming you back to our hotel, hopefully in the very near future.Warmest regards,Pham The Nhan (Mr.) Director of Operations

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT WAS JUST SUCH A NICE PLACE TO STAY AND ENJOY THE LIFESTYLE IN THAT AREA
Stayed 2 nights in Oct 2023
Response from Pham The Nhan _ Director of Operations on 8 Oct,2023
Dear Mr/Mrs.Jason, On behalf of Vinpearl’s Beachfront team, I would like to thank you for your great comments regarding our hotel. We are pleased to hear that the accommodation, service and interior design met your expectations. I will share your compliments with the rest of the team, who I am sure will be happy to hear your kind remarks. We look forward to welcoming you again on your next visit. Warmest regards, Pham The Nhan (Mr.) Director of Operations

8/10 Good

Mikal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa,steam room and sauna is useless for families, because men and women facilities are separated. Therefore the families can't use these facilities
Stayed 5 nights in Sep 2023
Response from Pham The Nhan - Director of Operation on 2 Oct,2023
Dear Mr.Mikal,Thank you for choosing to stay at Vinpearl Beachfront Nha Trang. We are really sorry for the inconvenience(s) that occurred during your stay. Our hotel always tries its best to make sure all guests have a great experience. Furthermore, our hotel appreciates your review as it highlights opportunities where we can improve our services and facilities. We look forward to welcoming you again on your next visit. stay. Best Regards,Pham The Nhan (Mr.) Director of Operations

10/10 Excellent

victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Pham The Nhan - Director of Operation on 14 Sept,2023
Dear Value guest Victor, Thank you for choosing Vinpearl Beachfront Nha Trang as your address of choice while staying at Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl. Sincerely,Pham The Nhan Director of Operation

10/10 Excellent

Thi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had an amazing experience at Vinpearl beachfront , The staff is super helpful and friendly, convenient location, easy to get around . On our last day they surprise my daughter with a Birthday cake delivery to our room. Thumbs up 5 star.
Stayed 3 nights in Sep 2023
Response from Pham Duy Huy - Director of Operation on 8 Sept,2023
Dear Value guest Thi, Thank you for choosing Vinpearl Beachfront Nha Trang as your address of choice while staying at Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl. Sincerely,Pham Duy Huy Director of Operation

6/10 Okay

PETER

Travelled with family
Liked: Cleanliness, staff & service, amenities
Didn’t recognize VIP. Staff inexperienced unaware VIP upgrade
Stayed 7 nights in Aug 2023
Response from Pham Duy Huy - Director of Operation on 25 Aug,2023
Dear Valued guest Mr.Peter,Thank you for choosing Vinpearl Beachfront Nha Trang as your address of choice while staying at Vietnam. We are really sorry for the inconvenience that happen during your stay. Our resort always try our best to make all guest having good experience. Furthermore, our resort is appreciating with your review. We know that this is a big chance for us to improve our services. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities, better services and hospitality of Vinpearl. Best RegardsPham Duy Huy (Mr.)Director of Operation