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Reviews of Hilton Ningbo Dongqian Lake

5 out of 5
Hilton Ningbo Dongqian Lake
99 Lianxin Road, Dongqian Lake Tourist Resort, Ningbo

Reviews

8.6

Excellent

Rating 10 - Excellent. 12 out of 21 reviews" "
Rating 8 - Good. 3 out of 21 reviews" "
Rating 6 - Okay. 6 out of 21 reviews" "
Rating 4 - Poor. 0 out of 21 reviews" "
Rating 2 - Terrible. 0 out of 21 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jie

Stayed 1 night in Nov 2020

10/10 Excellent

Raymond

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxed break
Hotel facility is good. We had the room facing the lake which was amazing. Many green surrounding the complex. We booked e executive room and could access the lounge for happy hour and drink. It was pity that the food collection was rather limited. There was not even peanuts available for the cocktail. Rest was perfect; helpful waiters.
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Alice on 30 Oct,2019
Thanks for choosing! All of us at Hilton are passionate about hospitality and we hope to see you again soon!

6/10 Okay

seiko

Liked: Cleanliness, staff & service, room comfort
Location was disappointing and didn’t like the building layout
Stayed 1 night in Mar 2019
Response from MarCom on 26 Mar,2019
Dear Seiko, Greetings from Hilton Ningbo Dongqian Lake Resort! We appreciate you taking time during your busy schedule to share your recent experience of your stay with us. Regarding to the location and layout, we strongly recommend you to choose our King Executive Premier Lake View Room which offers serene views of Dongqian Lake. We thank you again for your comments and look forward to welcoming you back on your next trip to Dongqian Lake. Hilton Ningbo Dongqian Lake Resort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not bad but ....
To get at the hotel was an adventure!!! Can't find it!!! Super hidden non sense! Check in was okay, no service to get luggage at the room clerk just drop us at the elevator and see you later not even floor number!!! Had to chase to ask! Real Estate outstanding beside you pretty much can't see the lake as advertised and name is carries!! Indoor Swimming pool very nice, gym not too bad could be bigger and more tools! Nice playground for kids! Must have a car! Get with locals to get a good food!
Stayed 2 nights in Jun 2017

6/10 Okay

Regina

Disliked: Staff & service
그냥그냥인 리조트
주변의 리조트중 일반적인듯 합니다. 일단 쉬로 간 여행이였는데 너무 사람이 많고. 다른 리조트에 비해 모든게 무료대여가 아니라 다 비용이 나오는., 리조트내에 행사나 참여할수 있는 프로그램도 없고, 다시 가진 않을거 같아요.
Stayed 1 night in Aug 2020

6/10 Okay

STEPHEN

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2020

10/10 Excellent

Wei

Stayed 1 night in May 2020
Response from Alice Leng on 19 May,2020
Just wanted to thank you for your recent stay here at Hilton Dongqian Lake Ningbo Resort! We hope that next time you’re in Ningbo you will consider staying with us. We look forward to seeing you soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
有點失望的一次住宿體驗
暖氣不熱，出風口的位置正好對著床頭，頭部吹了一小時的風就受不了關掉空調了。冰箱完全不冷，沒法存放冷藏食品，客房服務借紅酒杯跟開瓶器，等了半小時，慢也就算了，還分了兩次送，放了一台膠囊咖啡機，但是沒有膠囊⋯⋯⋯
Stayed 1 night in Apr 2020
Response from Alice on 7 May,2020
尊敬的贵宾，感谢您选择宁波东钱湖华茂希尔顿度假酒店。我们很抱歉您在近期的住宿中没有体验到令人满意的服务与设施。对于您客房内设施出故障的问题，我们将同维修团队一起解决这一问题，确保不再发生。如您还来本地，我们希望您考虑再次入住我们的酒店。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店坐落在離市中心較遠的地方，車程大概45分鐘，在東錢湖畔，環境優美，酒店整體員工服務態度都很好，spa服務也不錯，但第一晚在酒店中餐廳用餐時，我們下午已預訂了7位用餐，到達餐廳時，客人也不多，但那部長安排我們坐在一張放了6個位的6人枱，我說我們訂了7位的，她只說加多一個位就可以，我們坐下後，覺得有點逼，而且枱面根本不能放下多少菜餚，我們自己在後面找到一張8人枱，要求她換，但她硬說這張景色好，其實已是晚上七點多，天色已暗，跟本看不到景色，我們堅持更換，最激氣是她還說，我沒有不給你們換，態度不好！就因為一個員工表現，令這次入住印象變差。
Stayed 3 nights in Apr 2019

10/10 Excellent

MIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
带孩子去度假的，虽然这是不是特别好，但是性价比还算高，下次还会再来
Stayed 1 night in Oct 2018
Response from 宁波东钱湖华茂希尔顿度假酒店 on 5 Nov,2018
尊敬的贵宾， 十分感谢您入住宁波东钱湖华茂希尔顿度假酒店，并在百忙之中抽出时间发表您的评论。 很高兴您对我们酒店的好评，作为2018《悦游金榜》“最佳家庭酒店”，我们酒店非常适合您带小朋友出游哦，各种娱乐设施和儿童游乐设施一应俱全，酒店还会每日提供各种各样的亲子活动，如小小弓箭手、迷你足球、曲奇制作等活动精彩纷呈，都深受小宾客们的喜爱呢！我们真诚期待您带着家人再次光临，祝您生活愉悦，阖家幸福！

6/10 Okay

Chialing

Disliked: Property conditions & facilities
酒店較偏僻，不能叫外賣，也不能打滴滴，酒店幫我叫的第士，一上車就想吐，又臭又破爛。因為行李上了，只好忍著40分到機場。 中餐廳菜色可以，就是客戶質量差，聽說酒店主管家人ㄧ起用餐，小朋友亂跑，穿著睡衣，家長也不管～如何可以是5星集的渡假酒店？
Stayed 1 night in Sep 2018
Response from 宁波东钱湖华茂希尔顿度假酒店 on 25 Sept,2018
尊敬的贵宾， 十分感谢您选择宁波东钱湖华茂希尔顿度假酒店，并在百忙之中抽出时间发表您的评论。 得知您在酒店没有获得令您满意的入住体验，我们感到非常抱歉！非常感谢您的反馈，我们已将您的情况反应给酒店前厅经理及运营总监，并安排了相应的工作沟通和员工培训，致力于提高对客服务质量，加强对酒店叫车、餐厅等方面的管理，确保此类事件不会再次发生！再一次向您致以最诚挚的歉意，希望下一次您能看到我们的进步！祝您阖家幸福，工作顺利！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
入住带露台的湖景房，视野很不错，就是露台小飞虫有点多！
Stayed 2 nights in Aug 2018
Response from 宁波东钱湖华茂希尔顿度假酒店 on 26 Aug,2018
尊敬的贵宾， 十分感谢您入住宁波东钱湖华茂希尔顿度假酒店，并在百忙之中抽出时间分享您的入住体验。 作为华东区希尔顿品牌旗舰店，酒店对各方面的服务传递都有很高的要求。感谢您对酒店的喜爱，很高兴您喜欢酒店的露台湖景客房，关于您反馈的露台小飞虫的问题，我们已经反应给了客房部，客房部会加强对客房的卫生清扫工作以及对飞虫等问题的处理，希望在您下次入住时，能有更好的入住体验。 真诚期待您再次光临！祝您生活愉快，工作顺利！

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel with great view and good cuisine
pretty good experience, a bit less of hotel activities. Children toy requires extra charge Staff was pretty nice and one like for the Chinese Cuisine
Stayed 1 night in May 2018

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常棒的酒店
Stayed 1 night in Jun 2018

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
古典的装修风格，非常喜欢大堂宽敞舒适的区域。客房干净、安逸。
Stayed 1 night in Jul 2017

10/10 Excellent

Yufeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好
Stayed 1 night in Oct 2017

10/10 Excellent

YAFANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
总体来说还不错，有专门的小孩游玩区，风景也不错
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017