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Reviews of The Ritz-Carlton, Aruba

5 out of 5
The Ritz-Carlton, Aruba
LG Smith Boulevard 107, Noord

Reviews

9.2

Wonderful

Rating 10 - Excellent. 642 out of 863 reviews" "
Rating 8 - Good. 126 out of 863 reviews" "
Rating 6 - Okay. 52 out of 863 reviews" "
Rating 4 - Poor. 27 out of 863 reviews" "
Rating 2 - Terrible. 16 out of 863 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mariam G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Ritz from May 6th-11th. It was a wonderful stay and we enjoyed everything. The restaurants on the property were excellent and the beach was magnificent. Everyone, from the service desk to the towel services were wonderful and so friendly. It was our first time to Aruba and I can’t wait to come back and stay at the Ritz again.
Stayed 5 nights in May 2024

10/10 Excellent

Christel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great unless you went out the front entrance - beach side was amazing!!!
Stayed 4 nights in May 2024

10/10 Excellent

Harout

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 7 nights in Apr 2024

10/10 Excellent

Jami Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service! The spa is 5 stars! My body oil was heated, my massage bed was heated, and the massage put me to sleep! I’ll definitely be coming back!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
First time staying at Ritz Carlton and I see why it's one of the best hotel chains in the world. You've just secured a lifelong customer. The staff in Aruba was the friendliest I've ever interacted with. Thank you for a memorable stay!
Stayed 4 nights in Apr 2024

10/10 Excellent

James

Stayed 4 nights in Apr 2024

10/10 Excellent

Lisa

Stayed 5 nights in Apr 2024

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with great dining and very professional staff! I will come back for sure 😁
Stayed 4 nights in Apr 2024

10/10 Excellent

Christian

Stayed 7 nights in Mar 2024

10/10 Excellent

jennyfer martinez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

SHANNON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you’d expect from the Ritz Carlton. Exceptional service overall. We enjoyed the complimentary sunscreen and water. Dinner at BLT Steak was phenomenal.
Stayed 5 nights in Mar 2024

10/10 Excellent

Michael

Stayed 3 nights in Mar 2024

10/10 Excellent

Kathryn Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay and plan to stay there for our next trip. Restaurants and staff were excellent!
Stayed 3 nights in Mar 2024

10/10 Excellent

brad

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great resort. first class all the way
Stayed 6 nights in Mar 2024

10/10 Excellent

Charles F. Avery,

Stayed 5 nights in Mar 2024

6/10 Okay

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an oceanfront room. It was more than we expected and we will visit again. Paradise on earth!!
Stayed 6 nights in Feb 2024

10/10 Excellent

Ashna, Mount hope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Feb 2024

10/10 Excellent

Abbe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Ritz Aruba is absolutely heavenly
Stayed 2 nights in Feb 2024

10/10 Excellent

Pete

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every respect. Thoroughly enjoyed our stay
Stayed 8 nights in Feb 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel and service was great. Right on the beach. Dining options.
Stayed 4 nights in Feb 2024

10/10 Excellent

marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property Wonderful staff Felt so welcome they went out of the way
Stayed 2 nights in Feb 2024

10/10 Excellent

Marcos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10. Will go back.
Stayed 4 nights in Feb 2024

10/10 Excellent

Patrick Marchione

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 4 nights in Feb 2024

8/10 Good

Mitchell

Travelled with partner
Liked: Cleanliness, staff & service
The facility is tired and needs a major overhaul. The lobby is surprisingly basic, the hallways and especially the rooms are lacking in character and style. As constituted this is a 3.5 to 4 star facility with 5 star service. On the other hand the beach and pool are very good and the poolside service is particularly good. The lunch restaurant, Madera, has really good food. I very much enjoyed the pasta at the Italian restaurant. Overall, though, this place simply doesn live up to the Ritz Carlton name and is not worth the high room rates.
Stayed 7 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall, some tweaks could improve even more
The Ritz-Carlton, Aruba is, overall, an excellent hotel. It is aesthetically pleasing, on a lovely stretch of beach, and with many fine qualities. Service, especially Front Desk and Concierge, is outstanding. Housekeeping is to be commended on how clean they keep everything, which is not easy as a beach property. Especially appreciated that they really cleaned and replenished towels and water at turn-down so you could have everything fresh after showering from a day at the beach but in time for bed. However, client preferences should be asked and then respected: after having housekeeping surprise us by randomly unpacking and putting possessions in the strangest places (and mixing up dirty laundry with our clean clothes), we requested this not be done... but it kept happening in different ways. There should be better training and standardization (each employee did something different). Beach set-up is great: plenty of high-quality sunscreen and after-sun products plus copious amounts of iced water at several stands; also enjoyed AM and PM treats (fresh melon, popsicles). Having said that, we only found out about certain little "surprise treats" by accident here and there. It would be much better to know ahead of time about the above offerings and that complimentary iced cappuccino is available in the AM at the towel hut, for example. Am sure there were other things we missed out on, too. Also very happy with the water equipment available to guests. Super pet-friendly - yay!
Stayed 7 nights in Jan 2024

10/10 Excellent

Reuben Isaac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and management were extra nice.
Stayed 6 nights in Jan 2024

10/10 Excellent

oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Class trip
First class, top notch, perfect stay and trip to Aruba. The Ritz-Carlton was a great choice and the service, amenities and staff were amazing. Everyone was friendly and genuinely interested in our well being and ensures we had a great stay.
Stayed 4 nights in Jan 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2024

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024

10/10 Excellent

Lisa

Travelled with family
We stayed 12/31-1/6. Service from start to finish was outstanding! The coffee shop has great drinks and breakfast items. Drinks were expensive but very good quality. Room was clean and very comfortable. Beach chairs a bit of a pain as people set their personal items on them and then disappear for the day. The policy is you can move stuff after 2 hours, but the beach staff are very reluctant to do so. Food at the pool/beach was very good.
Stayed 6 nights in Dec 2023

6/10 Okay

Apurva

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Istvan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023

10/10 Excellent

Michael

Travelled with family and small children
The best service Best beach
Stayed 5 nights in Dec 2023

10/10 Excellent

Igor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service and people.
Stayed 8 nights in Dec 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never disappoints.
Stayed 5 nights in Dec 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything here was spectacular. The staff went above and beyond and treat you like family. Special shout out to Harold at the pool that made our special event more amazing!
Stayed 4 nights in Dec 2023

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vacation and excellent response from manager
Stayed 5 nights in Dec 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property on a great island.
We go to the Ritz every year because of the great experience (staff in all areas of the operation, weather, beach and convenience to many food options).
Stayed 12 nights in Nov 2023

10/10 Excellent

John

Stayed 5 nights in Dec 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved everything, but nothing was more incredible than the Sunsets
Stayed 2 nights in Nov 2023

10/10 Excellent

brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful property located in a great spot. Staff was very warm and welcoming. Our trip was cut short but I am looking forward to going back. The view from our room was gorgeous
Stayed 4 nights in Nov 2023

10/10 Excellent

marie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean premises
Stayed 1 night in Nov 2023

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

4/10 Poor

David

Stayed 3 nights in Nov 2023

10/10 Excellent

Michael

Stayed 4 nights in Nov 2023