BBQ/picnic Area

Reviews of Embassy Suites by Hilton Akron Canton Airport

3.5 out of 5
Embassy Suites by Hilton Akron Canton Airport
7883 Freedom Avenue, N.W., North Canton, OH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 747 out of 999 reviews" "
Rating 8 - Good. 165 out of 999 reviews" "
Rating 6 - Okay. 43 out of 999 reviews" "
Rating 4 - Poor. 20 out of 999 reviews" "
Rating 2 - Terrible. 24 out of 999 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

BELINDA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and the grounds were well kept.
Stayed 2 nights in May 2024

8/10 Good

Kyungmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell no good
Stayed 1 night in May 2024

8/10 Good

Willie L. Templeton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was dated. Peeling
Stayed 1 night in Apr 2024

8/10 Good

Terrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice interior
Stayed 1 night in Mar 2024

10/10 Excellent

Ricky, Reynoldsburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from LeAnna on 2 May,2024
Thank you so much for your review of our hotel and had a fantastic experience at our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We encourage you to visit us again.

10/10 Excellent

Nayla

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
From check-in to check-out smooth, clean and great hospitality.
Stayed 1 night in Apr 2024
Response from LeAnna on 2 May,2024
Thank you so much for your review of our hotel and had a fantastic experience at our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We encourage you to visit us again.

10/10 Excellent

Beronda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from LeAnna on 2 May,2024
We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you. It was a pleasure having you with us and encourage you to use our facility whenever you are in the Canton area.

8/10 Good

Richard J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, but a little difficult to get to the place.
Stayed 1 night in Apr 2024
Response from LeAnna on 2 May,2024
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Canton area.

10/10 Excellent

Tiffany

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Clean! The employees were friendly and helpful! 10/10 recommend! We also ordered dinner and our server was great and our food was delicious!!
Stayed 1 night in Apr 2024
Response from LeAnna on 2 May,2024
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Canton area.

10/10 Excellent

Megan

Clean
Stayed 1 night in Apr 2024
Response from Crystal Neal - Front Office Manager on 22 Apr,2024
Megan-Thank you for leaving a review. We’re so glad you were able to stay with us at Embassy Suites. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back and stay again soon.

4/10 Poor

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from LeAnna on 20 Apr,2024
Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We look forward to having the opportunity to serve you again and give you a five star experience.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even with a lot of kids on the weekend - hallways were kept quiet for all guests
Stayed 11 nights in Apr 2024
Response from Crystal Neal - Front Office Manager on 17 Apr,2024
David-Thank you for sharing a review of your experience. Our team here at Embassy Suites is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Kevin, Parkersburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and large rooms. Incredible complimentary breakfast as well!
Stayed 1 night in Apr 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was most enjoyable to sit and watch the eclipse (April 8, 2024) on the hotel property. I was concerned driving up from NC that I wouldn't know where to go to see it, and then it was "in my own backyard." Also appreciated the hotel being so close to I-77 and easy to get to. And, the staff were all very nice, especially the gentleman "hosting" in the dining area. It was a joy to see him each morning. What I did not like at all was the technology used. While I am an older retired person, I did work a good many years in IT and am able to work with an app. The Hilton Honors App did not recognize me, even after I entered the confirmation# correctly when prompted. The concierge said that the app had not "linked me" to my reservation. I could not check in via the app nor could I see my charges and check out via the app. I also did not like the format of the receipt for my stay. Neither the $694 hotel room charge nor the $75 I had to pay upon arrival appear on the receipt. Only the charge for one dinner appears! I am hoping to be credited the $75, as I was told I would be by the concierge. I could only see all of my charges through my credit card bank. There is also a mysterious amount of $17.15 Embassy Suites charged me on 4/8/24 though I honestly have no idea what that was for. I would also like that refunded. But, like I say, the staff and room were very nice.
Stayed 3 nights in Apr 2024
Response from LeAnna on 10 Apr,2024
It's all due to a great staff, which provide such well-maintained guest rooms and common areas, along with excellent guest service. We strive to have every guest leave as satisfied as you did.Once again, thanks for the great review and staying with us! We hope you will visit us again.

6/10 Okay

Denise, Columbia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy, traffic noise and a dog barking whenever its owners were out of the room. Temperature hard to regulate
Stayed 1 night in Apr 2024
Response from LeAnna on 10 Apr,2024
Thank you for taking the time to provide feedback from your stay. I do apologize for the situation that occurred; it is not the normal circumstance. I will make sure to share it with the staff so everyone can be aware of the surroundings of the hotel. I do hope that when traveling again to this area you would choose to stay with us.

8/10 Good

Brittany

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
The temperature in our room would not stop increasing throughout the night even when I turned down the cool setting to 59. By the time we went to check out of the room it was 80. I would say that was the only unfortunate part of the stay.
Stayed 1 night in Apr 2024
Response from LeAnna on 10 Apr,2024
Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.

10/10 Excellent

Janay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and spacious will stay again
Stayed 2 nights in Mar 2024
Response from LeAnna on 10 Apr,2024
Thank you for your feedback regarding your recent stay at Embassy Suites. I thank you for this great review and am glad to read about wonderful hotel experience. Please come back and visit us soon!

10/10 Excellent

Michelle, Murfreesboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when I come to Ohio. I requested early check-in and was greeted by a staff member that I see frequently here when I visit. They always make me feel like family. Easy check-in, and always amazing staff!! Puts certain hotels in the area to shame in every category!!
Stayed 3 nights in Apr 2024
Response from LeAnna on 10 Apr,2024
It's all due to a great staff, which provide such well-maintained guest rooms and common areas, along with excellent guest service. We strive to have every guest leave as satisfied as you did.Once again, thanks for the great review and staying with us! We hope you will visit us again soon!

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how clean and safe and friendly and warm the hotel is. The room is amazing the bed is very comfortable and everything was perfect will definitely be returning soon !!
Stayed 1 night in Mar 2024
Response from LeAnna on 10 Apr,2024
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Canton area.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
everything was great.
Stayed 1 night in Mar 2024
Response from LeAnna on 10 Apr,2024
Thank you so much for your recent stay and 5 star review of your hotel experience at the Embassy Suites! We really appreciate guest feedback and you mentioned all the aspects that we focus on for a great stay.

6/10 Okay

Ricky, Reynoldsburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room, but check-in was delayed.
Stayed 1 night in Mar 2024
Response from Crystal Neal - Front Office Manager on 2 Apr,2024
Ricky-Thank you for posting your review of your stay here at the Embassy Suites. We value your time and apologize that our service wasn’t as fast as it should be. We look forward to welcoming you back soon.

10/10 Excellent

Rosa

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I liked the view of the room!
Stayed 2 nights in Mar 2024
Response from Crystal Neal - Front Office Manager on 2 Apr,2024
Rosa-Thank you for sharing this positive review. We appreciate our location here in North Canton just as much as you do. We hope you’ll stop by again soon when you’re in the area!

10/10 Excellent

Danelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Family stayed for one night . We were in town for a Volleyball tournament. The girls had fun in the pool and gym. The staff were friendly at check in and check out. The room was clean and bed was super comfy. The sleeper sofa was comfy also the girls said. We had some people above us jumping around but other than that it was quiet. The breakfast buffet was A . Very nice staff working there also. Will def. stay again when we come back.
Stayed 1 night in Mar 2024
Response from Crystal Neal - Front Office Manager on 31 Mar,2024
Danelle-With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great first impression! We look forward to seeing you again next time you are in town.

8/10 Good

Diane, North Royalton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Crystal Neal - Front Office Manager on 31 Mar,2024
Diane-Thank you for taking a moment to review your experience here at Embassy Suites. Our team is so glad to hear that you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

Chelsee

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The food was fantastic at the onsite restaurant. Highly recommend the brussel sprouts. Rooms were spacious and clean.
Stayed 1 night in Jan 2024
Response from Crystal Neal - Front Office Manager on 21 Mar,2024
Chelsee-Thank you for the great review! We strongly believe that fresh, high-quality ingredients make all the difference, and we agree that you can’t go wrong with the brussel sprouts. So glad we could make your stay fantastic! Hope to see you back soon.

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LeAnna on 18 Mar,2024
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Canton area.

8/10 Good

Clifton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from LeAnna on 18 Mar,2024
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Canton area.

8/10 Good

Jason

Stayed 1 night in Mar 2024
Response from LeAnna on 10 Apr,2024
It's all due to a great staff, which provide such well-maintained guest rooms and common areas, along with excellent guest service. We strive to have every guest leave as satisfied as you did.Once again, thanks for the great review and staying with us! We hope you will visit us again.

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, clean, friendly staff and awesome breakfast.
Stayed 2 nights in Mar 2024
Response from Crystal Neal - Front Office Manager on 10 Mar,2024
Dawn-Thank you for sharing a review of your recent experience. Our team here at the Embassy Suites is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was perfect for our visit, the staff was extremely polite and helpful. We had a great time.
Stayed 1 night in Feb 2024
Response from Crystal Neal - Front Office Manager on 27 Feb,2024
Deborah-Thank you for sharing a review of your recent experience. Our team here at the Embassy Suites Akron Canton Location is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

6/10 Okay

Tara

Travelled with family, Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness
Our shower door was broken.. but did work.. just a lot of leaking water..
Stayed 1 night in Feb 2024
Response from Crystal Neal - Front Office Manager on 27 Feb,2024
Tara-Thank you for leaving a review. We’re so glad you were able to visit us at the Embassy Suites. Our team is always working to offer the best experience to our guests. We hope you’ll have a chance to come back soon and we'll be able to provide a better experience!

10/10 Excellent

Scott, Ashland

Stayed 1 night in Feb 2024
Response from Crystal Neal - Front Office Manager on 21 Mar,2024
Scott-Thank you for taking a moment to share your experience at Embassy Suites! We are so pleased to hear you found your stay to your liking. We look forward to welcoming you back again soon next time you're in town.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the complimentary breakfast where you could order omelets or eggs any way you wanted them cooked. Also, the complimentary reception each night from 5:30 - 7:30 pm with drinks and snacks was awesome. Conveniently located to many restaurants and shopping. Very quiet and the room was very comfortable and spacious.
Stayed 3 nights in Feb 2024
Response from Crystal Neal - Front Office Manager on 27 Feb,2024
Scott-Thank you for sharing this positive review. We appreciate our location here in North Canton just as much as you do. We hope you’ll stop by again soon when you’re in the area.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from LeAnna on 12 Feb,2024
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Canton area.

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 1 night in Feb 2024
Response from LeAnna on 12 Feb,2024
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Canton area.

10/10 Excellent

Flo

Liked: Property conditions & facilities
Nice rooms
Stayed 1 night in Feb 2024
Response from LeAnna on 12 Feb,2024
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Canton area.

10/10 Excellent

melissa, covington

Stayed 3 nights in Jan 2024
Response from Crystal Neal - Front Office Manager on 21 Mar,2024
Melissa-Thank you for sharing a review of your recent experience. Our team here at the Embassy Suites is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll stay us again soon next time you're in town!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Dec 2023
Response from Crystal Front Office Manager on 28 Jan,2024
Ryan-Thank you for sharing a review of your recent experience. Our team here at the Embassy Suites is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Coleman

Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Crystal Front Office Manager on 23 Jan,2024
Coleman-Thank you for choosing to stay with us at the Embassy Suites! We strive to create great experiences for our customers. We look forward to welcoming you back in the future!

8/10 Good

Frank

Stayed 1 night in Jan 2024
Response from Crystal Front Office Manager on 23 Jan,2024
Frank-Thank you for choosing to stay with us at the Embassy Suites! We strive to create great experiences for our customers. If we can do anything to make your stay better in the future, please let us know. We look forward to welcoming you back in the future!

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from LeAnna on 12 Feb,2024
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Canton area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Crystal Front Office Manager on 20 Jan,2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to the Embassy Suites.

10/10 Excellent

TOURIA

Stayed 3 nights in Jan 2024
Response from LeAnna on 12 Feb,2024
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Canton area.

10/10 Excellent

Frank

Stayed 1 night in Jan 2024
Response from Crystal Front Office Manager on 20 Jan,2024
Dear Frank,Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.Thank you again for choosing us and we hope to welcome you back in the future.

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay
The suite was very clean and spacious. Everyone was very nice and the breakfast was amazing. I had a different fresh omelette every morning.
Stayed 4 nights in Dec 2023
Response from Crystal Front Office Manager on 6 Jan,2024
Lynne-Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations once more.

10/10 Excellent

Dan, Evansville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Dec 2023
Response from Crystal Front Office Manager on 6 Jan,2024
Dan-Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to host you again and provide another outstanding experience.

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at this property when I come home.
Stayed 1 night in Dec 2023
Response from Crystal Front Office Manager on 6 Jan,2024
Clarence-Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations once more.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Crystal Front Office Manager on 6 Jan,2024
Erin-Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Michelle, Murfreesboro

Stayed 6 nights in Oct 2023
Response from Crystal Front Office Manager on 6 Jan,2024
Michelle-Thanks for sharing your lovely ratings with us and the community. We hope to see you soon!

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Crystal Front Office Manager on 6 Jan,2024
Diana-Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!