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Reviews of Hampton Inn & Suites North Conway

2.5 out of 5
Hampton Inn & Suites North Conway
1788 White Mountain Hwy, North Conway, NH

Reviews

8.2

Very good

Rating 10 - Excellent. 478 out of 1004 reviews" "
Rating 8 - Good. 254 out of 1004 reviews" "
Rating 6 - Okay. 157 out of 1004 reviews" "
Rating 4 - Poor. 70 out of 1004 reviews" "
Rating 2 - Terrible. 45 out of 1004 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jean, Deux Montagnes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and at a good distance from the road.
Stayed 1 night in May 2024

10/10 Excellent

Hiago

Stayed 4 nights in May 2024

10/10 Excellent

Alyssa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanest place we have stayed in the area
Stayed 1 night in May 2024

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent
Stayed 2 nights in May 2024

2/10 Terrible

Melissa

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Philip, Brockville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Staff make you feel like you are family. Nice breakfast, e erything is fresh and both the food area and the dining area are very clean and well kept.
Stayed 2 nights in May 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff really goes out of their way to make sure love your stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Hiago

Liked: Amenities
Very good
Stayed 2 nights in May 2024

10/10 Excellent

Gale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing. The staff was friendly very helpful. Always there if you need anything it was an amazing experience. My grandson loved it. So blessed to be able to go to such a wonderful hotel. Thank you guys for all your work.
Stayed 1 night in May 2024

8/10 Good

Carolina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the waterpark . Big room
Stayed 2 nights in May 2024

6/10 Okay

Samantha

Travelled with family and small children
We booked for two nights, ended up leaving the evening of our second night because of how uncomfortable the bed was. The bed was extremely hard. We ended up putting the mattress on the floor which was a bit better. It’s frustrating that the pool/water slide area is only available for 1 hour slots. We were only able to use the pool 3 hours out of the 30 hours we were at the hotel. And there is no actual pool to “swim and relax in.”
Stayed 2 nights in May 2024

10/10 Excellent

Courtney

Travelled with group
Liked: Amenities
We had my sister’s bachelorette party here this weekend, and we enjoyed our stay!! The staff was so friendly and accommodating, the water park was clean and run safely, the room was spacious and comfy (also clean), and the breakfast was hot and tasty! We all raved about our stay, and I’m sure we will be back in the future!
Stayed 1 night in May 2024

4/10 Poor

Sarah

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My kids had fun at the toddler side of the water park. Unfortunate it was by appt only basically. The entire hotel seemed dirty when you really looked around. Bathrooms in the pool were not cleaned the entire time we were there. I know because we dropped a tiny toy inside the mats and it remained there the entirety which isnt ideal.
Stayed 2 nights in May 2024

10/10 Excellent

Jason

Very pleasant host
Stayed 1 night in Apr 2024

8/10 Good

Dorothy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good night
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Stayed 2 nights in Apr 2024

10/10 Excellent

Jane

Travelled with family
Our stay was great. Front desk staff very friendly and helpful.
Stayed 3 nights in Apr 2024

2/10 Terrible

Lindsay

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Anderson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito obrigado
Stayed 3 nights in Apr 2024

10/10 Excellent

Darlene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Everyone was friendly and the kids loved this place!
Stayed 1 night in Apr 2024

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Polly

Stayed 3 nights in Apr 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were great. The water park inside was great for the kids. The breakfast was really good and different choices daily. The property was clean and very organized.
Stayed 4 nights in Apr 2024

10/10 Excellent

Crystal

Stayed 3 nights in Apr 2024

10/10 Excellent

Jayme

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so friendly Laura and the breakfast staff was on top of everything in the morning. The pool staff was watching and keeping everyone safe. Housekeeping was so friendly and kept us stocked with linen. Front desk was always friendly. We asked if they had board games and they whipped them out before we got down there to look. Fast and amazing service. Will definitely recommend to my friends.
Stayed 3 nights in Apr 2024

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool schedule is kind of annoying as you have to sign up for a daily time beforehand and are only guaranteed one nightly slot.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jinette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been one of my best location for Hampton Inn I've been to. What a difference the right staff can make.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 2 nights in Apr 2024

6/10 Okay

Emily

Stayed 2 nights in Apr 2024

10/10 Excellent

Chadwick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Yessy

Liked: Cleanliness, staff & service, property conditions & facilities
To expensive for the type of room
Stayed 2 nights in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pool
Stayed 2 nights in Mar 2024

6/10 Okay

Andrew

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We were swayed by the water park to book this property, but we wish it came with a disclaimer. Firstly, there isn't actually a pool to play in. The two slides empty into a basin that you must quickly get out of and there is small kiddy wading pool that is less than a foot deep. Short of going down the slides over and over again, there isn't much else to do, and my kid who was 41 inches tall (you must be 42) couldn't even use the slides, even if she went on my lap, so she got bored quite quickly. Secondly, the hot tub is for 18 and older. This means kids under 18 can't even put their feet in it, and the staff is VERY strict about this. Thirdly, you must sign up ahead of time for a one hour slot to use the water park, and the staff was very insistent that I could not plan on back to back time slots despite the fact that there were only 2 other people in the pool area with 15 minutes to go (2 more came in at the hour mark, so they begrudgingly allowed us to stay). In short, the water park was a bust, and for me overshadowed the fact that the property was nice and the hot breakfast was really good. If you don't care about the water park, this place is perfectly fine, but if you are going just for the water park like we did, prepare to be disappointed.
Stayed 1 night in Mar 2024

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Mar 2024

10/10 Excellent

thanh

Travelled with family and small children
We have a great time
Stayed 1 night in Mar 2024

8/10 Good

Claudia, Lawrence

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I like the breakfast
Stayed 2 nights in Mar 2024

8/10 Good

MacKenzie

Stayed 1 night in Mar 2024

8/10 Good

Mitzi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like signing up for pool use
Stayed 2 nights in Mar 2024

2/10 Terrible

Olivia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not informed prior to booking that our non refundable hotel stay that the water slides were down. We made the trip with our kids just for this feature.
Stayed 1 night in Mar 2024

2/10 Terrible

vincent

Stayed 1 night in Mar 2024

10/10 Excellent

Neill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Amenities
Very kid friendly
Stayed 2 nights in Mar 2024

6/10 Okay

SARAH

Travelled with partner
Good location, but the bathroom smelled like urine and the water slides were closed (which was the reason we chose this hotel)
Stayed 2 nights in Mar 2024

4/10 Poor

luciana

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Mar 2024

2/10 Terrible

Robert

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We booked a night for winter break. Shortly before check-in they called to tell us the water pump for the slides was broken. They did not offer a discount only offered to cancel. We cancelled and booked elsewhere.
Stayed 1 night in Feb 2024

8/10 Good

Elisabeth

Travelled with group
Liked: Cleanliness, property conditions & facilities
I think the staff at the water park need to pay closer attention to the area. There were kids that were in the hot tub and kids that seemed too small for the slides. It would be helpful if there was a time that the space was just available to adults. Maybe the last hour could be just adults.
Stayed 2 nights in Feb 2024

8/10 Good

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel is pretty clean , Breakfast is exceptional, They hired a woman to help in the dining area her name is Barb and she is the absolutely the best ! Also all the staff at the front desk are the best ! The pool area is pretty cool the littles absolutely love it . I think there should be someone at the top of the stairs monitoring the large slides , and maybe the Art and decor around the hotelShould be more geared to the area with it behind the mountains , but we had a great stay and definitely will stay again ! Thanks
Stayed 3 nights in Feb 2024

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The breakfast set up was real nice, staff were great. But we felt mislead on the pool , there was really just a slide no pool and our teens were not allowed in the hot tub 😞
Stayed 2 nights in Feb 2024