Front of property – evening/night

Reviews of North Conway Grand Hotel

4 out of 5
North Conway Grand Hotel
72 Common Court, North Conway, NH

Reviews

8.2

Very good

Rating 10 - Excellent. 489 out of 1005 reviews" "
Rating 8 - Good. 246 out of 1005 reviews" "
Rating 6 - Okay. 150 out of 1005 reviews" "
Rating 4 - Poor. 73 out of 1005 reviews" "
Rating 2 - Terrible. 47 out of 1005 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Location, room and pool -awesome
Stayed 1 night in May 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Manager on 22 May,2024
Thank you for sharing your rating. We hope to see you again soon!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 22 May,2024
Thank you for sharing your positive rating! We hope to welcome you back again soon!

6/10 Okay

Eva

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room for the hotel was no clean and tha bathroom no clean
Stayed 2 nights in May 2024
Response from Manager on 22 May,2024
We apologize sincerely for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is a top priority for us, and it's disheartening to hear that we fell short of meeting your expectations. We hope to have the opportunity to restore your confidence in our hotel during your next visit.

10/10 Excellent

Denise

Travelled with partner
Liked: Amenities
We enjoyed out mini getaway. Loved the jacuzzi room and really enjoyed the outdoor heated swimming pool. We had a wonderful time
Stayed 2 nights in May 2024
Response from Manager on 22 May,2024
We are delighted to hear that you enjoyed your mini getaway with us! It's fantastic to know that you loved the hot tub room and had a wonderful time relaxing in our outdoor heated swimming pool. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, property conditions & facilities
I would go back.
Stayed 2 nights in May 2024
Response from Manager on 20 May,2024
We are glad to hear that you would return for another stay. We appreciate you choosing our hotel and hope to see you again soon!

8/10 Good

mray

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was nice. Room was average. Strong for of chemicals in hallway and room and window only opens a few inches. Trucks come outside of the windows at 3 in the morning and beep loudly keeping us all awake for a while.
Stayed 1 night in May 2024
Response from Manager on 20 May,2024
Thank you for sharing your experience with us. We're glad you enjoyed the pool, but we apologize for any inconvenience caused by the room conditions and the disturbance from outside noise. We appreciate your honesty and hope to have the opportunity to better serve you on your next visit.

8/10 Good

Ronald M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the hut tub in our room but i wished there was some kind of handicapped bar to hold on. It would have helped us to get up easier and safer from the hot tub. The air conditioner was very loud we were glad that we were not there in the middle of summer time. " Please do something about that air conditioner" We loved how well clean our room was. We loved the hotel it was a beautiful area we would recommend it to others. We would stay there again.
Stayed 4 nights in May 2024
Response from Manager on 14 May,2024
We're delighted to hear that you enjoyed the hot tub in your room and found the cleanliness of your room to your liking. We apologize for any inconvenience caused by the lack of a handicapped bar in the hot tub and the noise from the air conditioner. Your feedback is valuable, and we'll certainly look into improving these aspects for a more comfortable stay in the future. Thank you for recommending us, and we look forward to welcoming you back again!

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness
On the surface, it looked like the same Grand Hotel we visited in 2018. There has been some changes. What went great: Location - proximate to many key areas for our trip. Cleanliness - the grounds, lobby and rooms were clean. What was okay: Staff - adequate and professional. Not great; Comfort: The AC in the room was ineffective and loud. Frequently overheating the room and the thermostat was out of sync. We were also placed in a king room w/accessible bathroom - which had a learning curve. Dining: Only offering was a pay for continental breakfast. Make your own waffles. Unfortunate as we enjoyed their restaurant last time. Thankfully plenty of dining options near by. Maybe it was the offseason? For what we experienced there may have been more competitive stays in the area. Do your own research.
Stayed 2 nights in May 2024
Response from Manager on 13 May,2024
Thank you for sharing your detailed feedback about your recent stay with us at the Grand Hotel. We're glad to hear that our location and cleanliness met your expectations. However, we apologize for any inconveniences you experienced with the comfort of your room, particularly with the AC and thermostat issues. Your comments regarding our dining options and the change from your previous visit are duly noted, and we appreciate your understanding. We strive to continuously improve our offerings and will take your feedback into consideration. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

10/10 Excellent

Marlon, beverly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, highly recommended 👌
Stayed 1 night in Apr 2024
Response from Manager on 7 May,2024
We're thrilled to hear you had an amazing experience with us! Thank you for your recommendation, and we hope to welcome you back soon for another fantastic stay!

8/10 Good

Frank

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Manager on 1 May,2024
Thank you for sharing your rating. We hope to welcome you back soon!

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Affordable, and unique as far as hotels go. I love the decor, the staff are amazing, and the room itself was so cozy. Might be my go to going forward for the North Conway area
Stayed 2 nights in Apr 2024
Response from Manager on 26 Apr,2024
We're thrilled to hear that you had such a positive experience during your stay! Thank you for appreciating our unique decor, cozy rooms, and the efforts of our amazing staff. We look forward to being your go-to choice for the North Conway area in the future. See you again soon!

4/10 Poor

Thomas

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 22 Apr,2024
We are sorry you were not entirely satisfied with your stay! We hope to welcome you back for an improved experience.

10/10 Excellent

Hannah

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Really nice outlets that you can walk too. Very kid friendly there’s a pool indoor and outdoor along with a hot tub.
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr,2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed our convenient location near the outlets and that our amenities, including the indoor and outdoor pools and hot tub, added to your stay. We strive to create a welcoming environment for families, and we're glad to know that you found it to be kid-friendly. We hope to welcome you back for another enjoyable visit in the future!

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is a walking distance
Stayed 2 nights in Apr 2024
Response from Manager on 19 Apr,2024
We are glad you enjoyed our proximity to local attractions. We hope to see you again soon!

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one was helpful and friendly
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr,2024
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!

4/10 Poor

Cristina

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Our a/c unit was not working properly. It was bery loud and did not cool the room. Set the temp to 64 the room did not get cooler than 76.
Stayed 2 nights in Apr 2024
Response from Manager on 15 Apr,2024
We're truly sorry to hear about the inconvenience you experienced with the A/C unit during your stay. Your comfort is our priority, and we apologize for falling short in this instance. Thank you for bringing it to our attention.

10/10 Excellent

edward c, Portland

Stayed 1 night in Apr 2024
Response from Manager on 1 May,2024
We appreciate your positive rating and we hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Reynolds

Stayed 2 nights in Mar 2024
Response from Manager on 3 Apr,2024
Thank you for sharing your rating. We hope to welcome you back again soon!

6/10 Okay

Maria, dollard des oremaux

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 3 Apr,2024
We are sorry you were not entirely satisfied with your stay. We hope to welcome you back for a more enjoyable experience in the future.

10/10 Excellent

Betty and Doug, Wells

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just needed a little winter getaway. The hotel is great and walking distance to Settlers Green. No Conway is a cute little town with restaurants and a bit of shopping there, too. The hotel is great, but does need a little bit of updating.
Stayed 2 nights in Mar 2024
Response from Manager on 3 Apr,2024
Thank you for your feedback and for choosing to stay with us during your winter getaway! We hope to welcome you back again on your next visit to North Conway.

6/10 Okay

gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Unable to use shower head..would not switch from hand held shower wand. No room in bathroom for make up/bathroom items. Shelf was in shower thus had to move everything when taking a shower . Sink was small with no counter space.
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar,2024
We apologize for the inconvenience you experienced with the shower head and the lack of space in the bathroom. We strive to provide a comfortable and convenient stay for all our guests and regret falling short in this instance. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 18 Mar,2024
Thank you for sharing your positive rating! We hope to welcome you back again soon!

6/10 Okay

Kyle

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 13 Mar,2024
Thank you for sharing your rating. We hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 6 Mar,2024
Thank you for sharing your positive rating! We hope to welcome you back again soon!

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! Convenient and comfortable!
Stayed 1 night in Mar 2024
Response from Manager on 4 Mar,2024
Thank you for sharing your positive experience with us! We're thrilled to hear that your stay was great and that you found our hotel convenient and comfortable. We appreciate your feedback and look forward to welcoming you back on your next visit.

8/10 Good

Heino

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Manager on 4 Mar,2024
Thank you for sharing your rating. We appreciate you choosing to stay with us and hope to welcome you back again in the future.

4/10 Poor

Karen

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
This customer service here is horrible. When we checked in I was told they were charging us a$24.99 service charge for booking thru a third party for “incendentials”. Kids running up and down the hallway screaming and we notified the front desk and they ignored the complaint
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb,2024
We apologize for the inconvenience you experienced during your stay. The amenity fee charge should have been communicated more clearly, and we regret any confusion caused. Your feedback regarding noise disturbances has been noted, and we will address this with our team to ensure a more attentive response in the future.Please accept our apologies for falling short of your expectations, and we appreciate your bringing these matters to our attention. We hope to have the opportunity to provide you with a more positive experience in the future.

10/10 Excellent

Stephen

Stayed 2 nights in Feb 2024
Response from Manager on 3 Apr,2024
Thank you for your positive rating. We appreciate you choosing our hotel!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 21 Feb,2024
Thank you for your positive rating! We hope to welcome you back again soon!

6/10 Okay

Kelly

Travelled with family
The hotel was in a great location, central to everything we wanted to do. The staff was nice and welcoming. The room itself wasn’t the best. We were given a king handicap accessible room. The bed was fine, but the bathroom wasn’t very nice at all. The heat was also set very high. It was reading 76 at some points. For us the saving grace was the location and the pools. Hot tubs were a nice way to relax at the end of the night, but for one night it was almost $300 plus resort fees, and we think there may have been better options out there.
Stayed 2 nights in Feb 2024
Response from Manager on 21 Feb,2024
Thank you for taking the time to share your experience with us. We're delighted to hear that you appreciated our central location, welcoming staff, and enjoyed the amenities like our pools and hot tubs.We apologize for any inconvenience with the room, especially regarding the temperature and bathroom. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay in the future

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Jan 2024
Response from Manager on 31 Jan,2024
Thank you for your positive rating! We hope to welcome you back again soon!

6/10 Okay

Michelle

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Have stayed here 5 times before and always been very pleased but this visit was very disappointing. Original room was poor location and minimal storage for clothes so asked to be moved. This happened after staff checked with manager. Seemed as we had booked through Expedia only certain rooms available to us! Bar & restaurant barely open and last orders 8.30pm! Staff not rude but not helpful either. May have to look for different hotel next time.
Stayed 5 nights in Jan 2024
Response from Manager on 31 Jan,2024
We're genuinely sorry to hear about your disappointing experience during your recent stay. Please accept our sincere apologies for the inconvenience with the initial room and the limitations in storage. We appreciate your loyalty as a returning guest, and it's disheartening to learn that this visit fell short of your expectations. We hope to have the opportunity to regain your trust in the future.

8/10 Good

donna

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great place to stay
Convenient location to shops and restaurants. Beds were comfortable and the room was clean. Decor overall a bit dated but adds to the charm. Restaurant food decent, friendly staff and great service. Lots of activities to do around the resort. Fitness center needs new equipment. The treadmills need replacing or at least a tune up
Stayed 2 nights in Jan 2024
Response from Manager on 29 Jan,2024
Thank you for sharing your experience with us! We're pleased to hear that our convenient location, comfortable beds, and clean rooms contributed to a positive stay.We also appreciate your insights regarding the fitness center equipment. We value your feedback, and it helps us enhance our offerings. We hope to welcome you back soon for another enjoyable visit.

10/10 Excellent

Davit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. The front desk was good and responsive. The staff was professional. The area and the location are the best because it takes 5 mins to get to everywhere.
Stayed 3 nights in Jan 2024
Response from Manager on 29 Jan,2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and that our front desk team was responsive and accommodating. It's wonderful to know that you found our staff professional and that our location suited your needs. We appreciate your kind words and look forward to hosting you again when your travels bring you back to the area.

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
lovely property and friendly, helpful staff
Response from Manager on 29 Jan,2024
Thank you so much for your kind words! We're delighted to hear that you found our property lovely and our staff friendly and helpful. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Coty

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan,2024
Thank you for your positive rating! We hope to welcome you back again soon!

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very quiet and super clean.
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan,2024
Thank you for your kind words! Providing a peaceful and clean environment is important to us, and we appreciate your positive feedback. We look forward to welcoming you back!

6/10 Okay

Nick

Stayed 2 nights in Jan 2024
Response from Manager on 23 Jan,2024
We are sorry you were not entirely satisfied with your stay. We hope to have the opportunity to welcome you back for an improved experience.

10/10 Excellent

nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan,2024
Thank you for choosing to stay with us! We appreciate you sharing your positive rating!

10/10 Excellent

Julianne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised family! Kids loved the giant stuffed animals in the lobby, the talking moose Monty, surprise hot chocolate bar during the day. Room was fine, the couch made a great 3rd bed. Indoor and outdoor heated pool and hot tub lovely with the snow coming down!
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan,2024
Thank you for choosing us! We're thrilled to hear that your family was pleasantly surprised. We're delighted that the room, including the couch as a 3rd bed, met your needs. We look forward to welcoming your family back for more memorable moments!

10/10 Excellent

France

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 23 Jan,2024
Thank you for your positive rating! We hope to welcome you back again soon!

8/10 Good

Nadiya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 17 Jan,2024
Thank you for sharing your feedback. We hope to welcome you back for an even better experience in the future.

8/10 Good

Jeffrey

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on 17 Jan,2024
Many thanks for choosing our hotel! We hope to see you again soon!

6/10 Okay

Barry

Travelled with partner
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan,2024
We are sorry you were not entirely satisfied with your stay. We hope to welcome you back again for a more enjoyable experience in the future.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property.
Stayed 1 night in Jan 2024
Response from Manager on 8 Jan,2024
Thank you for your kind words! We hope to welcome you back soon!

4/10 Poor

warren

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Manager on 8 Jan,2024
We are sorry you were not entirely satisfied with your stay. We hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Mandie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 8 Jan,2024
Thank you for your positive rating! We hope to welcome you back soon for another great stay!

10/10 Excellent

Joseph

Liked: Staff & service, property conditions & facilities
Didn’t like that the Nike outlet is no longer available
Stayed 2 nights in Jan 2024
Response from Manager on 8 Jan,2024
We hope you enjoyed your stay at our hotel. We are sorry the Nike outlet closed at Settlers Green. Thank you for sharing your feedback.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 1 Jan,2024
Thank you for your positive rating! We hope to welcome you back again for another great stay!