We are sorry for the Inconvenience, Our rooms now have gone a complete renovation, that include new theme rooms.

Dear Robert,Thank you for sharing your experience. We're sorry to hear you could not enjoy our jetted tub suite, though please know that issues like this can occur when you book through a third party due to system syncing errors. This isn't a common issue, though we do ask that you bring any concerns to us right away so we can properly accommodate them. We'll keep your comments in mind, and we hope for another chance to impress you in the future.

Dear William,We apologize that our level of service failed to meet your expectations or our own. Rest assured that we will speak with our housekeeping and front desk teams to ensure our guests always receive outstanding hospitality. Thank you for allowing us to host you, and we hope you have pleasant travels.

Dear Tanell,It is upsetting that our accommodations were not what you expected. We also apologize for any service you received that was less than warm and inviting. Guest feedback only helps us improve, and that is what we intend to do. If there is any chance to welcome you back and change your perceptions, we'd be thankful for it.

Dear Alondra,Property cleanliness and attentive service are crucial to us, so to hear that we fell short is upsetting. Rest assured that we will seize this opportunity to make positive changes for the benefit of our future guests. Please allow us to welcome you back someday for an experience that is more representative of our true value.

Dear Louis,Property cleanliness is paramount to us, so it is upsetting that you did not receive accommodations reflective of our standards. You can be confident that our housekeeping and maintenance teams will be rectifying any issues as soon as possible, and we hope that you will give us another chance to exceed your expectations down the line.

Dear Barry, Thank you for reaching out to share your thoughts. We are saddened to learn that you didn't have the stay you expected or deserved. Please accept our sincere apologies for what you encountered in your room. Never hesitate to let us know what you need during your visit, as we are always willing to help and accommodate you in any way we can. Nonetheless, your concerns are important to us and will be shared with the respective teams to ensure this doesn't happen again. It is our hope that you will consider staying with us again in the future for a better visit."

Dear Kai, Thank you for reaching out to share your thoughts. We are saddened to learn that you didn't have the stay you expected or deserved. Please accept our sincere apologies for the odor you encountered in your room. Never hesitate to let us know what you need during your visit, as we are always willing to help and accommodate you in any way we can. Nonetheless, your concerns are important to us and will be shared with the respective teams to ensure this doesn't happen again. It is our hope that you will consider staying with us again in the future for a better visit."

Dear Diane, While we appreciate you taking the time to leave us your review, please accept our apologies for any perceived rudeness from our team members during your visit. This is never our intention, and we'll be sure to discuss your comments internally to ensure that this doesn't happen again. Thank you, and we hope you'll give us another chance in the future.