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Reviews of Four Points by Sheraton San Francisco Bay Bridge

3 out of 5
Four Points by Sheraton San Francisco Bay Bridge
1603 Powell St, Emeryville, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 497 out of 999 reviews" "
Rating 8 - Good. 332 out of 999 reviews" "
Rating 6 - Okay. 113 out of 999 reviews" "
Rating 4 - Poor. 30 out of 999 reviews" "
Rating 2 - Terrible. 27 out of 999 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good all around experience.
Stayed 1 night in May 2024

10/10 Excellent

yong

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Safe.!
Stayed 2 nights in May 2024
Response from Four Points Staff on 20 May,2024
Thank you for staying with us, we hope to see you again.

10/10 Excellent

Hisham

Liked: Cleanliness
Good
Stayed 1 night in May 2024
Response from Four Points Staff on 20 May,2024
Thank you for staying with us we hope to see you again.

10/10 Excellent

Enrique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a good location
Stayed 1 night in May 2024
Response from Four Points Staff on 13 May,2024
Enrique thank you for staying with us we hope to see you again.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, very comfortable, close enough to SFO airport. Staff was wonderful. Room was quiet and comfortable. There was only one restaurant close, so i had no other choice for dinner. The good part was they had excellent BBQ ribs.
Stayed 1 night in May 2024
Response from Four Points Staff on 13 May,2024
Linda thank you for staying with us we hope to see you again the next time your in town.

2/10 Terrible

Jun Colin, Berkeley

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2024

10/10 Excellent

Terry

Stayed 1 night in Apr 2024
Response from Four Points Staff on 20 May,2024
Thank you for staying with us we hope to see you again

10/10 Excellent

Kevin

All good with Tesla charging and Starbucks across the way and freeway close. Will stay again
Stayed 3 nights in Apr 2024
Response from Four Points Staff on 22 Apr,2024
Thank you for staying with us Kevin, we look forward to seeing you again in the future.

8/10 Good

Mary

Staff were efficient and helpful.
Stayed 1 night in Apr 2024
Response from Four Points Staff on 22 Apr,2024
Thank you for staying with us Mary, we hope to see you again the next time your in the area.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Four Points Staff on 6 Apr,2024
Leslie, thank you for staying with us, we hope to see you again the next time your in town.

8/10 Good

Jennifer

Stayed 1 night in Mar 2024
Response from Four Points Staff on 5 Apr,2024
Jennifer, thank you for staying with us and we hope to see you again next time your in the area

8/10 Good

Bobbie L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great for the price.
Stayed 2 nights in Apr 2024
Response from Four Points Staff on 4 Apr,2024
Bobbie, thank you for staying with us and we hope to see you again!

8/10 Good

Mark

Travelled with family
Liked: Staff & service, property conditions & facilities
We checked in late (2am). They had parking, and the person at the desk was efficient and amiable. Breakfast is not included, but you can buy it off a menu -- fairly expensive. The beds were clean and comfortable.
Stayed 1 night in Mar 2024
Response from Four Points Staff on 1 Apr,2024
Mark thank you for the feedback and we hope to see you again.

10/10 Excellent

Ronnicka, Pittsburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Four Points Staff on 1 Apr,2024
Ronnicka, thank you for staying with us. We take pride in making sure our hotel and rooms are very clean for our guests. We look forward to seeing you in the future next time your in town.

10/10 Excellent

Shauntae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Four Points Staff on 19 Mar,2024
Thank you for staying with us we hope to see you again!

10/10 Excellent

Celine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, quaint, and comfortable! Perfect for a short stay and if you don’t plan on spending too much time in the hotel room. The fitness center had a decent selection of equipment and weights, but the room itself was rather small. Staff was very welcoming and helpful!
Stayed 1 night in Mar 2024
Response from f on 19 Mar,2024
Thank you for staying with us and sharing your feedback, we hope to see you again!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 1 night in Mar 2024
Response from Four Points Staff on 4 Mar,2024
Thanks for staying with us, we hope to see you again

10/10 Excellent

Bob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable from train station
Stayed 1 night in Feb 2024
Response from Four Points Staff on 14 Feb,2024
Thanks for staying with us Bob, we hope to see you again in the future.

10/10 Excellent

Sylvan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the stay. easy to get to and easy nearby shopping..
Stayed 2 nights in Feb 2024
Response from Four Points Staff on 7 Feb,2024
Thank you for staying with us and for the review. we hope to see you again!

8/10 Good

Erika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed and pillows very comfortable. The room very clean and they provide all the personal amenities.
Stayed 1 night in Feb 2024
Response from Four Points Staff on 14 Feb,2024
Erika, Thank you for staying with us and sharing your feed back for our future guests. We hope to see you again!

10/10 Excellent

Jaime

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was excellent, I had friends coming from out of town whose flight was scheduled to arrive at 11:30 am at Oakland airport so I requested an early check in at 1 pm. We got to the hotel at 12:35 pm and I was checked in right away, we really appreciated that. The room was very clean with a small fridge and a microwave which was perfect since we were planning to get some take out food and eat it in the room. Over all, the stay was a very good experience and when my friends come back to visit me again I will book a room at the same hotel.
Stayed 1 night in Jan 2024
Response from Four Points Staff on 2 Feb,2024
Thank you for staying with us we hope to see you and your friends again in the future.

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Four Points Staff on 2 Feb,2024
thank you for staying with us we hope to see you again

10/10 Excellent

Ellyn

Great staff….
Stayed 2 nights in Dec 2023
Response from Four Points Staff on 15 Dec,2023
Thank you for staying with us we hope to see you again, happy holidays from the Four Points!

2/10 Terrible

Robert

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Paid for a deluxe king suite with a balcony and sofa. Was put in a regular King room. When I called the desk they switched me to the right room but it was next to the maintenance room. There was grinding banging of tools and Loud talking starting at 8:30 at night up until about 11:00. I told them to keep it down because my daughter was sleeping and they ignored me. I sent a message to the front desk through Expedia and was ignored. Finally was able to get a refund through expedia. Definitely not a good move to put your Deluxe rooms next to a maintenance closet. I'm not the type to complain about anything but this was pretty disrespectful. Also power outlets that were disconnected from the wall unsafe. Room service was not available at 7:00 p.m. even though the stated hours were 5 to 10. I've stayed in Motel 6 that had better service. A woman at the front desk upon arrival we're very very nice and good to us. I will give them that credit. But the maintenance people and the ones on desk at night and this morning not so much
Stayed 1 night in Nov 2023

10/10 Excellent

Wendy

Stayed 1 night in Nov 2023
Response from Four Points Staff on 4 Dec,2023
Thank you for staying with us we hope to see you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Easy access from I 80. Room was clean. Good value!
Stayed 1 night in Nov 2023
Response from Four Points Staff on 6 Nov,2023
Thank you for staying with us, we are glad you enjoyed your stay and we hope to see you again in the future.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Four Points Staff on 31 Oct,2023
thank you for staying with us we hope to see you again

6/10 Okay

pui tong

Stayed 5 nights in Oct 2023
Response from Four Points Staff on 31 Oct,2023
thank you for staying with us we hope to see you again

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The free and easy parking in an otherwise congested shopping area was quite welcome. The split bathroom in the accommodation was strange and inconvenient.
Stayed 1 night in Oct 2023
Response from Four Points Staff on 24 Oct,2023
Thank you for staying with us we hope to see you again.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well landscaped and very clean.
Stayed 1 night in Oct 2023
Response from Four Points Staff on 3 Oct,2023
Thank you for staying with us we hope to see you again

10/10 Excellent

Reina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, loved the balcony.
Stayed 1 night in Sep 2023
Response from Four Points Staff on 18 Sept,2023
Thank you for staying with us we hope to see you again.

10/10 Excellent

Brian

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
nice place
Stayed 1 night in Sep 2023
Response from Four Points Staff on 12 Sept,2023
Thanks for staying with us Brian, we hope to see you again in the future.

10/10 Excellent

Tasha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Comfortable, beautiful bay view, nice bar/restaurant
Stayed 2 nights in Aug 2023
Response from Four Points Staff on 6 Sept,2023
Thank you for staying with us Tasha, we hope to see you again in the future.

8/10 Good

alireza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed there for one night, our room was clean but only cons i can mention is the air conditioner was too loud
Stayed 1 night in Sep 2023
Response from Four Points Staff on 6 Sept,2023
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Brenda

Stayed 1 night in Sep 2023
Response from Four Points Staff on 26 Sept,2023
Thank you for staying with us we hope to see you agian.

10/10 Excellent

Shenghua

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Four Points Staff on 6 Sept,2023
Thank you for staying with us we hope to see you again in the future.

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly
Stayed 1 night in Aug 2023
Response from Four Points Staff on 29 Aug,2023
Alejandra, thank you for staying with us and sharing your positive review about or staff. we take pride in assisting our guests. We hope to see you again in the future.

8/10 Good

james, Yuba City

Liked: Amenities, property conditions & facilities
You can hear trains go by at night from the nearby train tracks. Some guest in another room were noisily. However, free parking is appreciated m.
Stayed 1 night in Aug 2023
Response from Four Points Staff on 29 Aug,2023
Thank you for staying with us. We apologize for any noise during your stay, and we hope to see you again.

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Four Points Staff on 29 Aug,2023
thank you for staying with us we hope to see you again.

10/10 Excellent

Denis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The shower was very nice. I might remodel my home shower to a similar style
Stayed 5 nights in Aug 2023
Response from Four Points Staff on 29 Aug,2023
Thank you for staying with us, we are glad to hear you liked our recently renovated bathrooms. we look forward to seeing you again in the future.

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a "staycation." It is close to Trader Joe's, movie theater, Starbucks, B&N, and shopping. Also, parking is free!
Stayed 1 night in Aug 2023
Response from Four Points Staff on 29 Aug,2023
Thank you for staying with us we hope to see you again in the future.

8/10 Good

Bhaskar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. Staff were very helpful and friendly. It was a bit expensive and the surrounding area appears to be not very safe. We were suggested not to leave any belongings in the car at any time.
Stayed 6 nights in Aug 2023
Response from Four Points Staff on 22 Aug,2023
Thank you for staying with us, for the safety of our guests we advise not to leave personal belongings in vehicles while traveling as auto break in are rampant in throughout bay area.

2/10 Terrible

Olin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here with your families
The AC don’t work , the guy at the front desk lied twice saying they were full but the parking lot did not have anyone there , the place is super dirty , nothing is maintained. Super sketchy people in and out all night and wondering the halls. The water was brown when we turned on the faucet for about 5 minutes , the water drips all the time so the sink and bath tubs were stained brown bad from constant leaking. When we asked for a different room because of the AC not working he said said just open the window and being in a super hot area it’s still hot and humid and he brought us a small fan , that didn’t really even help anything and was not helpful at al or even try and help us get a different room. I would never stay here and probably not the same establishment ever again. I would not bring kids here with all the sketchy people and dirty rooms, felt like a less concealed prison.
Stayed 1 night in Aug 2023
Response from Four Points Management on 22 Aug,2023
Thank you for sharing your feedback about your stay. We are so sorry that the air conditioning was not working properly in your room. Unfortunately, despite appearances in the parking lot, we were nearly sold out the evening you were our guest. While we would have been able to move you to a different room, it would have been smaller than the one you occupied. We are also happy to share with you that due to having around-the-clock security, locked doors that may only be opened by guests with keys, and an elevator that may only be accessed by in-house guests, we are proud to be one of the safest hotels in the East Bay. We hope your next Marriott stay is a more enjoyable one.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Four Points Staff on 22 Aug,2023
thanks for staying with us we hope to see you again

10/10 Excellent

Cristeta, RANCHO PALOS VERDES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Four Points Staff on 22 Aug,2023
thank you for staying with us we hope to see you agian

8/10 Good

Matthew Constantinos

Stayed 4 nights in Aug 2023
Response from Four Points Staff on 6 Sept,2023
Thank you for staying with us we hope to see you again in the future.

8/10 Good

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to shopping and restaurants
Stayed 3 nights in Aug 2023
Response from Four Points Staff on 15 Aug,2023
Thank you for staying with us we hope to see you again soon.

8/10 Good

hamidreza

Stayed 3 nights in Aug 2023
Response from Four Points Staff on 6 Sept,2023
Thank you for staying with us we hope to see you again in the future.

10/10 Excellent

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Four Points Staff on 15 Aug,2023
Thank you for staying with us Suzette we hope to see you again.

10/10 Excellent

Jorge

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Four Points Staff on 6 Sept,2023
Thank you for staying with us we hope to see you again in the future.