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Reviews of Motel 6 Oakland, CA - Embarcadero

2 out of 5
Motel 6 Oakland, CA - Embarcadero
1801 Embarcadero, Oakland, CA

Reviews

7.2

Good

Rating 10 - Excellent. 323 out of 1000 reviews" "
Rating 8 - Good. 262 out of 1000 reviews" "
Rating 6 - Okay. 180 out of 1000 reviews" "
Rating 4 - Poor. 93 out of 1000 reviews" "
Rating 2 - Terrible. 142 out of 1000 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Alanna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Trash all over the grounds and the water was tepid need for water
Stayed 3 nights in May 2024

2/10 Terrible

Ricky

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t even get the bare necessities for the price.
Stayed 1 night in May 2024
Response from Nancy Y. on 15 May,2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The view I'd beautiful
Stayed 1 night in May 2024
Response from Nancy Y. on 15 May,2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities
The customer service is trash everything else was ok
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 6 May,2024
Hi Richard, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

6/10 Okay

Stephen, Gardena

Liked: Staff & service
Not motel’s fault, but people in the room above were dropping things on the floor late into the night and again early in the morning. My room was located near the stairs and was very noisy.
Stayed 1 night in Apr 2024

6/10 Okay

cherrie

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
I think this is amazing motel for its price. My only complaints you can not hook up any devices to the tv, and staff was stingy with products. I.e towels, toilet paper, and never got an extra pillow i asked for. Other wise clean, not as noisy as most cheap motels. I would come back and would even rate alot 5/5 if those complaints where dealt with.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 6 May,2024
Hi Traveler, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

2/10 Terrible

Jeremy

Disliked: Amenities, property conditions & facilities
When booking at a Motel 6 or other inexpensive chain no one ever expects perfection, however I expect whatever old/run-down amenities that are promised to be functional when I enter the room. You know, like maybe a heater that works on a cold night, or a TV that doesn’t randomly turn itself on/off because someone installed it to sit on the power button. Maybe a phone that isn’t so scratchy that you can hear the other person talking. There’s empty Ketchup packages and other trash all over the grounds. The stairs were falling apart in such a way that made it easy to catch your foot on. I almost fell down them as I was leaving. Unfortunately, I forgot to mention that along with the other issues while talking to the manager, who could only offer me a certificate for a free night at any Motel 6. Really? When I arrived it was late so the lobby was understandably locked, however, for safety, customers should be let in and the door relocked, instead of making them check in at a window outside. Because of technical issues, I had to stand out in the cold waiting for 30-45 minutes before I could receive my room key. Not comfortable or safe, as I saw multiple people passing through the property that were not staying there. Two walked within 2 feet of me. I watched them walk onto the property from the street and back off later. Someone was collecting cans from the trash can in the front, just a few feet from the window I was checking in at. Nothing good about this experience at all.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May,2024
Hi Jeremy,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 25 Apr,2024
Hi Ian,Thank you for the amazing review!Maz K.#Team6

2/10 Terrible

Lester

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not use the hotel when I arrived they told me to cancel the reservation and the person who helped me did it in a bad way and now they do not want to refund my money
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr,2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 Excellent

Benjamin

Stayed 1 night in Mar 2024
Response from Brand Experience Team on 18 Apr,2024
Hi Benjamin, Thanks for your review, we really appreciate the support.Natalie #Team6

8/10 Good

cyrone, minneapolis

Disliked: Staff & service
Ok
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr,2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Brittney34

Disliked: Cleanliness, staff & service, property conditions & facilities
I felt unsaf
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 17 Apr,2024
We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Nancy Y.#Team6

2/10 Terrible

Karthik

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean, broken door guards, it is just falling apart.
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 26 Mar,2024
Hi Karthik,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Wanchun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good for the price
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 26 Mar,2024
Hi Wanchun,Thank you for the perfect rating!! Maz K.#Team6

10/10 Excellent

Deion

Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 29 Mar,2024
Hi Deion,Thank you for the perfect rating!Lilith#Team6

8/10 Good

Bettina

Liked: Cleanliness
Stayed 4 nights in Feb 2024
Response from Brand Experience Team on 29 Mar,2024
Hi Bettina,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Tanisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the view
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 12 Mar,2024
Hi Tanisha,Thank you for the amazing review! Maz K.#Team6

10/10 Excellent

Chelise

Liked: Cleanliness, staff & service, property conditions & facilities
I stay here for the price it’s not a bad place to stay at
Stayed 4 nights in Feb 2024
Response from Brand Experience Team on 7 Mar,2024
Hi Chelise, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Natalie #Team6

8/10 Good

Bryan

Stayed 2 nights in Feb 2024

8/10 Good

Charles B

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 7 Mar,2024
Hi Charles B,Thank you for positively rating your stay!!Maz K.#Team6

10/10 Excellent

Will

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stay here frequently when I’m in Oakland for my career . I love that they have upgraded to allow Netflix to be used . A great bargain and very convenient for me .
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on 7 Mar,2024
Hi Will, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs.Natalie #Team6

6/10 Okay

Larry

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
For staying one night and just to sleep and leave it was ok but for longer stays, pay for something better
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 29 Feb,2024
Hi Larry,Thanks for your positive rating, please give us the opportunity to improve your experience on your future bookings.Lilith#Team6

10/10 Excellent

mei-ching

Liked: Cleanliness, staff & service, property conditions & facilities
The property is by the bay. Beautiful.
Stayed 1 night in Feb 2024

8/10 Good

Chelise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Nancy Y. on 8 Mar,2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Walter

Travelled with pets, Travelled with group
Good service is good only the clean up is not ok we are 6 night and they never cleaned the room
Stayed 6 nights in Feb 2024
Response from Brand Experience Team on 29 Feb,2024
Hi Walter,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith#Team6

2/10 Terrible

Joseph

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hot water non existent in shower. Faucet trickles.
The shower is cold all the time. The water that comes out the sink is a trickle at the most. Makes you feel like your in a third world country.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 22 Feb,2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Excellent

Kamowan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were very friendly. Room i got has very nice view.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 22 Feb,2024
We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

10/10 Excellent

Jacqueline

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cheap hotel
Response from Brand Experience Team on 22 Feb,2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Kaur J. #team6

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2024

10/10 Excellent

Ursula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended! I absolutely love coming to this property. The staff is very welcoming. When I arrived, I requested a room facing the waterfront and for a little extra, they accommodated me! The rooms have blackout curtains, great TV channels, and of course, a great view depending on where your room is. Some rooms come with a microwave and refrigerator/microwave... you'll need to request them, though. Be sure to take a vantage of fishing off their pier! I caught plenty the last time i was here. This time i did not since i was just in a quick getaway. The only downside I had this time, was a sticky shelf next to the sink.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 14 Feb,2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, room comfort
This location is so amazing great staff as well
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 14 Feb,2024
We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

8/10 Good

Martha

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 14 Feb,2024
Hi Martha,Thank you for the excellent review! Maz K.#Team6

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
My stay was amazing the room was clean, the stuff from the office to the housekeeper was excellent, I'll recommend motel6 to my friend and family
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 6 Feb,2024
Hi Maria, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service was awesome the people were awesome the hotel was clean I really enjoyed my stay appreciate it everyone there
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 6 Feb,2024
Hi Ashley, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 Excellent

grant

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nancy Y. on 7 Feb,2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Maria

Stayed 5 nights in Jan 2024
Response from Nancy Y. on 7 Feb,2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Mahmoud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 4 nights in Jan 2024

2/10 Terrible

Ankit

Stayed 1 night in Jan 2024

10/10 Excellent

Iraida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive
I love it.
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 30 Jan,2024
Hi Iraida,Thank you for the perfect rating!! Maz K.#Team6

4/10 Poor

Andrei, Los Angeles

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s our usual place to stay when in the Bay Area. We like the location, nice parking lot, and walking paths by the bay. This time I was surprised by the beat up room we got, and the suspicious sheets - not sure if they were washed. The rooms smelled nice but the sheets were really a big concern and it was too late (around midnight) to ask for a sheet change. Mattress was old and bumpy. I really hope I just got a bad room this time because of the late arrival at the property. We have two more reservations in this property in. The next few month. I do hope we get better rooms next time.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 23 Jan,2024
On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

6/10 Okay

carl

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Garbages in the immediate area overflowing
Stayed 4 nights in Jan 2024
Response from Brand Experience Team on 23 Jan,2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We appreciate you bringing this to our attention. Kaur J. #team6

6/10 Okay

Angelo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Definitely a you get what you pay for place but overall not bad for a cheap stay. The hotel room was clean and w/ no notable staining or smells. The furnishings are clearly very old though and I had to jerry-rig an outlet to hold up my laptop charger because it was so loose it'd just keep falling out. Bed and linens were sufficient. I had no issues around the area and felt comfortable staying at the motel. I'd give it 4 stars for being a pretty decent spot as long as you're keeping in mind this is still a motel but the booking information stated there was a refrigerator and microwave available to guests upon request (it stated this for every style/price of room) and when I asked for one, I was told it would require upgrading my room (an additional $50 a night).
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 23 Jan,2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

8/10 Good

LYDIA

Travelled with family
Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Anahi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Sandra

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Vanessa

Liked: Staff & service, property conditions & facilities

2/10 Terrible

Mehdi

Stayed 1 night in Jan 2024

6/10 Okay

alexandra

Liked: Staff & service
Disliked: Cleanliness
Great view. Staff was friendly. Always accepts pets. It was raining and the parking lot had very deep puddles and the stairwells were not protected from the rain. It's a motel 6. I have definitely been in worse ones. So this motel 6 was above avarage for a M6
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 17 Jan,2024
Hi Alexandra, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

8/10 Good

Geoffrey

Liked: Staff & service
Need more towel and soap on the room.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 9 Jan,2024
Hi GeoffreyWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6