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Reviews of Fairfield Inn & Suites by Marriott Ocean City

2.5 out of 5
Fairfield Inn & Suites by Marriott Ocean City
2501 Philadelphia Ave, Ocean City, MD

Reviews

8.6

Excellent

Rating 10 - Excellent. 410 out of 742 reviews" "
Rating 8 - Good. 201 out of 742 reviews" "
Rating 6 - Okay. 49 out of 742 reviews" "
Rating 4 - Poor. 40 out of 742 reviews" "
Rating 2 - Terrible. 42 out of 742 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

John, Fairfax

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were Fire Emergency due to breakage on the Sprinkler around midnight, and it lasted an hour to get back to the room. The night manager seemed to deal with the issue quite efficiently. My only concern was that there were no other employees available who can help the night manager. First time experience for me, and glad it is over.
Stayed 2 nights in May 2024

6/10 Okay

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like that I checked in on-line, but didn't receive a text telling me that my room was ready.
Stayed 2 nights in May 2024
Response from Martin - General Manager on 11 May,2024
Thank you for letting us know about your recent stay. We apologize for any inconvenience encountered. We hope to welcome you back the next time that you are in town.

6/10 Okay

Kyle

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Martin - General Manager on 1 May,2024
Thank you for the review. We hope to see you again when your travels bring you back to the area.

10/10 Excellent

Bernice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean,and the breakfast was awesome.I felt very safe as a solo traveler. Will definetely go back.
Stayed 2 nights in Apr 2024
Response from Martin - General Manager on 1 May,2024
Thank you for the great review! We hope to welcome you back soon!

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean hotel with very nice staff. I would highly recommend it.
Stayed 1 night in Apr 2024
Response from Martin - General Manager on 20 Apr,2024
Thank you so much for this wonderful review! We are thrilled to hear that you enjoyed your time with us and we hope to welcome you back soon!

8/10 Good

natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complimentary breakfast was good quality. Wasn’t expecting so many options!
Stayed 3 nights in Mar 2024
Response from Martin - General Manager on 2 Apr,2024
Thank you for the great review! Great to hear that you enjoyed the complimentary breakfast! Please come visit us again soon.

10/10 Excellent

Brittany

Travelled with family
Great stay.
Stayed 2 nights in Mar 2024
Response from Martin - General Manager on 2 Apr,2024
Thank you for the great review! We hope to see you again soon!

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Martin - General Manager on 29 Mar,2024
Thank you for the great review! We hope to welcome you back soon!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ended up checking out early evening. (Around 7pm) Family emergency. Didn't actually stay. Was clean, quite. Parking was a bit tight. Staff was nice. Not sure I'd book there again due to parking and not as close as i thought to the beach.
Stayed 1 night in Mar 2024
Response from Martin - General Manager on 19 Mar,2024
Thank you for letting us know about your recent experience. We are sorry to hear about your family emergency and we hope that everything is okay. We would love to be able to welcome you back, so we can deliver on a great guest experience.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice price for this location!
Stayed 1 night in Mar 2024
Response from Martin - General Manager on 7 Mar,2024
Thank you for this wonderful review! We are glad that the location was suitable for you and that you were comfortable while staying with us. We hope to see you again soon!

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Dec 2023
Response from Martin - General Manager on 7 Mar,2024
Thank you for the great review! We hope to see you again soon!

10/10 Excellent

Tionna

Travelled with partner
Love the balcony !!!
Stayed 2 nights in Feb 2024
Response from Martin - General Manager on 24 Feb,2024
Thank you for the great review! We are glad that you enjoyed your stay with us and that you loved the balcony! We hope to welcome you back soon.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Martin - General Manager on 20 Feb,2024
Thank you for the great review! We hope to welcome you back soon!

10/10 Excellent

Amassia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from Martin - General Manager on 17 Feb,2024
Thank you for this wonderful review! It is always a pleasure to receive such positive feedback. We hope to see you again soon.

10/10 Excellent

Michele

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gemma in the breakfast area was great!
Stayed 2 nights in Jan 2024
Response from Martin - General Manager on 17 Feb,2024
Thank you for this great review! Gemma is a rock star and rest assured, I will be sharing your feedback with her! We are glad you enjoyed your time with us and we hope to welcome you back soon!

10/10 Excellent

Anthony

Travelled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Martin - General Manager on 24 Jan,2024
Thank you for the great review! Great to see you enjoyed your time with us and we hope to welcome you back soon.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Martin - General Manager on 19 Jan,2024
Thank you for the great review! We hope to welcome you back soon!

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just nice!
It was a nice room with an awesome shower! Not the most comfortable bed, but we slept pretty well. Mattress was hard but some people like that. The woman at the front desk was really nice, and we bought snacks and drinks from their little store.
Stayed 1 night in Jan 2024
Response from Martin - General Manager on 19 Jan,2024
Thank you for this nice review! We are glad that you were comfortable while staying with us and we hope to welcome you back soon!

10/10 Excellent

Michelle

Stayed 1 night in Jan 2024
Response from Martin - General Manager on 16 Jan,2024
Thank you for the great review! Please come visit us again soon!

8/10 Good

Karen, Bronx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good that breakfast was included, but they definitely need a better variety of breakfast options and another waffle station.
Stayed 8 nights in Jul 2023
Response from Martin - General Manager on 16 Jan,2024
Thank you for letting us know about your recent stay. We are glad you enjoyed your time with us and we hope to welcome you back soon!

6/10 Okay

Young j

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Martin - General Manager on 6 Jan,2024
Thank you for letting us know about your recent stay. It seems your experience could have been better and we apologize for any inconvenience. We hope to welcome you back soon.

10/10 Excellent

ROGER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel was worth my visit
Stayed 1 night in Dec 2023
Response from Martin - General Manager on 6 Jan,2024
Thank you for this wonderful review! Great to hear you enjoyed your time with us and we hope to see you again soon!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2023
Response from Martin - General Manager on 6 Jan,2024
Thank you for the great review! We're glad you enjoyed your visit and we hope to welcome you back soon!

2/10 Terrible

David

Stayed 2 nights in Sep 2023
Response from Martin - General Manager on 25 Dec,2023
Thank you for letting us know about your recent stay. Clearly, your experience with us fell short of expectations and we are truly sorry about this. I would be curious to know what prevented you from enjoying your time with us. Please feel free to call the hotel at your convenience, if you would like to further discuss your stay.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and breakfast. We stayed here to break up a long drive and booked a second time for the drive back.
Stayed 1 night in Dec 2023
Response from Martin - General Manager on 23 Dec,2023
Thank you so much for the wonderful review! We are thrilled to hear that you will be staying with us again on the drive back. We look forward to welcoming you again soon!

10/10 Excellent

Johanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the breakfast
Stayed 2 nights in Dec 2023
Response from Martin - General Manager on 15 Dec,2023
Thank you for the great review! It is great to hear that you enjoyed our delicious breakfast and we hope to see you again soon.

10/10 Excellent

Eileen

Very nice service . Very clean. Perfectly located.
Stayed 5 nights in Dec 2023
Response from Martin - General Manager on 15 Dec,2023
Thank you for the great review! We are glad you enjoyed your time with us and we hope to welcome you back soon!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Martin - General Manager on 7 Dec,2023
Thank you for the great review! We are thrilled to see that you enjoyed your time us. We hope to welcome you back soon!

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a busy weekend and the hotels staff was great
Stayed 3 nights in Nov 2023
Response from Martin - General Manager on 5 Dec,2023
Thank you very much for this nice review! Your kind words about the staff are most appreciated. We hope to welcome you back soon.

10/10 Excellent

Susan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean, fresh and staff friendly/ helpful. I liked that it is also pet friendly & still so clean. It is fun to see the pups!
Stayed 2 nights in Nov 2023
Response from Martin - General Manager on 30 Nov,2023
Thank you very much for this great review! We make it a priority to maintain a clean and comfortable atmosphere, and it is great to hear that you enjoyed your stay with us. We are always glad to welcome our furry guests! We hope to welcome you back soon.

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this Fairfield. Have stayed here multiple times and it’s always clean and quiet.
Stayed 2 nights in Nov 2023
Response from Martin - General Manager on 30 Nov,2023
Thank you so much for this wonderful review! We are very thankful that you have stayed with us multiple times and we cannot wait to welcome you back!

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
/
Stayed 2 nights in Nov 2023
Response from Martin - General Manager on 30 Nov,2023
Thank you for the review! We hope to welcome you back soon!

10/10 Excellent

James

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was that the heater fan was a bit noisy when it came on. hopefully it was an aboration.
Stayed 2 nights in Nov 2023
Response from Martin - General Manager on 30 Nov,2023
Thank you for your review. We are glad you enjoyed your stay with us and please accept our apologies for the inconvenience related to the heater fan. We hope to welcome you back soon.

10/10 Excellent

GLORIA

Liked: Cleanliness, property conditions & facilities
Response from Martin - General Manager on 23 Nov,2023
Thank you for the great review! We are glad you enjoyed your stay with us and we hope to welcome you back soon!

10/10 Excellent

ROGER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Martin - General Manager on 20 Nov,2023
Thank you very much for this great review! We hope to welcome you back soon!

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Martin - General Manager on 20 Nov,2023
Thank you so much for this great review! We hope to welcome you back soon!

8/10 Good

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water heater broke during stay but fixed quickly
Stayed 2 nights in Nov 2023
Response from Martin - General Manager on 20 Nov,2023
Thank you for the review. We are glad that the issue we experienced with the water heater was not too much of an inconvenience for you. We hope to welcome you back soon.

8/10 Good

Antonio

Stayed 4 nights in Nov 2023
Response from Martin - General Manager on 20 Nov,2023
Thank you for your review. It seems you enjoyed your stay with us and we hope to welcome you back for a future visit.

10/10 Excellent

Kellie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location is a nice hotel.
This was my first time at this hotel, we visit Ocean City four times a year. We enjoyed the obeisance of the hotel. It is either a newer or completely renovated hotel. The staff were friendly and the food was ok, 4 out of 5. The location is a 10 out of 10. Don’t pass this hotel up.
Stayed 2 nights in Nov 2023
Response from Martin - General Manager on 18 Nov,2023
Thank you so much for this wonderful review! It is great to see that you enjoyed your time with us. Your feedback will be shared with the rest of the team and we hope to welcome you back soon!

8/10 Good

Shoaib

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent property
Stayed 2 nights in Nov 2023
Response from Martin - General Manager on 6 Nov,2023
Thank you for the great review! We hope to welcome you back soon!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located
Stayed 1 night in Nov 2023
Response from Martin - General Manager on 6 Nov,2023
Thank you for the great review! We are glad that the location was convenient for you and that you enjoyed your time with us. We hope to welcome you back soon!

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelled amazing as soon as you walked in the door. Staff was really friendly. Our room was comfortable.
Stayed 2 nights in Oct 2023
Response from Martin - General Manager on 6 Nov,2023
Thank you for this great review! It is great to see that you were comfortable while staying with us. Please come back and visit us again soon!

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Martin - General Manager on 31 Oct,2023
Thank you for this nice review! We hope to welcome you back soon!

10/10 Excellent

Jaqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed
Nice fall week away Love Trish & Gemma Good breakfast Pleasant overall Was my 2nd time
Stayed 6 nights in Oct 2023
Response from Martin - General Manager on 30 Oct,2023
Thank you so much for this wonderful review! Trish and Gemma are rock stars among the team and rest assured, I will be sharing your feedback with them. Please come back and visit us soon!

10/10 Excellent

Horst Heiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can recommend the Hotel Perfect for Ocean City
Stayed 4 nights in Oct 2023
Response from Martin - General Manager on 21 Oct,2023
Thank you for the great review! We are glad you enjoyed your stay with us and we hope to welcome you back the next time that you are in town!

10/10 Excellent

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice stay
Clean, organized with a decent breakfast service.
Stayed 4 nights in Sep 2023
Response from Martin - General Manager on 15 Oct,2023
Thank you very much for this great review! It is great to hear you enjoyed our delicious breakfast buffet. It seems like you had a pleasant experience with us and we hope to see you again soon!

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice newly remodeled rooms. Very comfortable. Close to the beach. Staff very friendly. Very nice breakfast in the morning.
Stayed 3 nights in Aug 2023
Response from Martin - General Manager on 15 Oct,2023
Thank you for the great review! We are glad you enjoyed your experience with us and we hope to welcome you back soon!

10/10 Excellent

Katie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family and dog friendly. Close to beach and everything we needed was in walking distance
Stayed 3 nights in Oct 2023
Response from Martin - General Manager on 10 Oct,2023
Thank you very much for this great review! It is great to see that the location was convenient for you and that you enjoyed your time with us. We hope to welcome you back soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Stay
Very attentive staff on the bay very short walk to the beach. Loved that the hotel was dog friendly!
Stayed 2 nights in Oct 2023
Response from Martin - General Manager on 10 Oct,2023
Thank you for this great review! We are always happy to welcome our furry guests! Please come back and visit us again the next time that you are in town.

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
The property is conveniently located to everything. The staff was very friendly and professional. The free breakfast was excellent with a wide variety of hot and cold breakfast items.
Stayed 3 nights in Oct 2023
Response from Martin - General Manager on 10 Oct,2023
Thank you for taking the time to let us know about your recent stay with us. I am glad to hear that the location was convenient for you and that you enjoyed our delicious breakfast. Your kind words about the staff are most appreciated and rest assured, I will share your feedback with the team. See you again soon hopefully!