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Reviews of Hampton Inn & Suites Omaha-Downtown

2.5 out of 5
Hampton Inn & Suites Omaha-Downtown
1212 Cuming St, Omaha, NE

Reviews

8.0

Very good

Rating 10 - Excellent. 478 out of 1003 reviews" "
Rating 8 - Good. 233 out of 1003 reviews" "
Rating 6 - Okay. 142 out of 1003 reviews" "
Rating 4 - Poor. 75 out of 1003 reviews" "
Rating 2 - Terrible. 75 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Caryn

Travelled with family
Liked: Staff & service
We were pleasantly surprised with how large the double Queen with a pullout couch was. It was a nice size for our family of 5. The room had a weird smell and unfortunately the windows do not open to air out. The air conditioner would cool down to 65° which didn’t feel cool enough. Not sure if it was working properly. When we pulled the couch out to use, there where sheets on it that appeared to be dirty and used. We got new sheets at the front desk. It was a quiet hotel, no noise disturbances. Parking was tough, you pay $25 per 24 hours to park and there were very limited spaces. The best part about our stay was the size of the room and how quiet it was.
Stayed 1 night in May 2024

4/10 Poor

Tony

Liked: Property conditions & facilities
Stayed 4 nights in May 2024
Response from Michelle on 23 May,2024
Thank you for staying with us.

10/10 Excellent

Mpga

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Always clean. Lots of activities near by. Great hot breakfast. Friendly staff. It is our second time to stay here, we enjoyed both times.
Stayed 3 nights in May 2024
Response from Michelle B. on 23 May,2024
Thank you for staying with us.

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
The sraff was all so friendly and helpful. My sister said the same thing. Breakfast was great.
Stayed 2 nights in May 2024
Response from Michelle B. on 23 May,2024
Thank you for staying with us.

2/10 Terrible

Lynette

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to pay for parking but there is no parking in the lot at 10pm. Also, there was noise at 11:30p.m. It woke us up, my husband opened the door to find 30 people in hallway being escorted out by the police. Also, they never sent maid service and were there for three days. Front desk staff Devin Is extremely rude!
Stayed 3 nights in May 2024
Response from Michelle on 20 May,2024
Thank you for staying with us. We will address your concerns.

6/10 Okay

Holly

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Michelle on 20 May,2024
Thank you for staying with us.

6/10 Okay

Vickie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It cost an extra $15 just to park in their parking lot. It was a Tuesday so it was that busy. Also nothing was said about it at booking
Stayed 1 night in May 2024
Response from Michelle on 20 May,2024
Thank you for staying with us.

8/10 Good

Vito

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Michelle on 8 May,2024
Thank you for staying with us!!

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and well maintained.
Stayed 1 night in Apr 2024
Response from Michelle on 8 May,2024
Thank you for staying with us!

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michelle on 8 May,2024
Thank you for staying with us.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michelle B. on 4 May,2024
thank you for staying with us.

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for baseball weekend! Breakfast was excellent!
Stayed 1 night in Apr 2024
Response from Michelle on 29 Apr,2024
Thank you for staying with us!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were so friendly, helpful, and genuinely happy to be there. So refreshing! Lived up to Hampton standards in every way. Clean, comfortable, quiet. Akways sleep so well in these hotels and this one was no exception. Also, Ana in the breakfast area was a ray of sunshine and made my morning special. Thank you!
Stayed 1 night in Apr 2024
Response from Michelle on 29 Apr,2024
Thank you for staying with us!

10/10 Excellent

Andera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The $15 to park overnight was a bit much. Otherwise we had a lovely stay. Everything was clean and comfy. Great breakfast.
Stayed 1 night in Apr 2024
Response from Michelle on 24 Apr,2024
Thank you for staying with us.

10/10 Excellent

Angie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The gal that checked us in was really nice and helpful also when trying to figure out where to eat. Don’t like the parking fee and wish you had a hot tub but everything else was wonderful
Stayed 1 night in Apr 2024
Response from Michelle on 24 Apr,2024
Thank you for staying with us.

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Michelle on 24 Apr,2024
Thank you for staying with us.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Get here early. Parking is not that big
Stayed 1 night in Apr 2024
Response from Michelle on 24 Apr,2024
Thank you for staying with us.

8/10 Good

Carol, Dodge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were going to an event at the CHI center, very walkable 😊 Only complaint is our air conditioner made a very loud noise the whole time we were there. Great breakfast
Stayed 1 night in Apr 2024
Response from Michelle on 18 Apr,2024
Thank you for staying with us.

10/10 Excellent

Veronica

Travelled with group
Liked: Amenities
It was a nice hotel
Stayed 1 night in Apr 2024
Response from Michelle on 18 Apr,2024
Thank you for staying with us.

8/10 Good

IL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was good
Stayed 1 night in Apr 2024
Response from Michelle on 18 Apr,2024
Thank you for staying with us.

6/10 Okay

KYLIE

Travelled with group
I liked that there were restaurants in walking distance and also close to the field and arena. Breakfast was good too! I did not like the beds, they were noisy and uncomfortable. Parking went up $5 the day before we came & I was not notified. There was only 1 mirror in the room. Outlets were limited.
Stayed 1 night in Apr 2024
Response from Michelle on 20 Apr,2024
thank you for staying with us

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michelle on 18 Apr,2024
Thank you for staying with us.

8/10 Good

Chad

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it was with in walking distance of CHI. Staff was friendly. Parking was little tight in late evenings but always found a spot.
Stayed 2 nights in Apr 2024
Response from Michelle on 8 Apr,2024
Thank you for staying with us!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel, we’ve stayed here before & will again when needed!
Stayed 1 night in Apr 2024
Response from Michelle on 8 Apr,2024
Thank you for staying with us!

6/10 Okay

Sanjuana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Don't remember ready anything about having to pay for parking when booking.
Stayed 1 night in Mar 2024
Response from Michelle on 1 Apr,2024
I do apologize about the expense of parking, however, it does state on our website and on the third party site that parking is a charge of 10/day.Thank you for staying with us.

10/10 Excellent

Cesar

Stayed 1 night in Mar 2024
Response from Michelle on 19 Apr,2024
Thank you for staying with us.

8/10 Good

Lukas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only being a half mile from CHI Health Center was very convenient.
Stayed 2 nights in Mar 2024
Response from Michelle on 1 Apr,2024
Thank you for staying with us.

10/10 Excellent

Joseph

Travelled with family
Liked: Staff & service, amenities
Great location
Stayed 2 nights in Mar 2024
Response from Michelle B. on 25 Mar,2024
Thank you for staying with us!

4/10 Poor

Megan

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I love staying at your properties when I travel!! This visit made me feel a bit “nickle and dimed.” When I walked in, the first words out of the front desk woman’s mouth were, “It’s $50 to check in early.” No hello, no pleasantries. I’ve never had to pay early checkin fees at your properties, just been allowed to checkin if my room was ready. Then I was told parking would cost me an additional fee and wasn’t included with my stay. She did share I’d get a discounted rate of $10 compared to the $50 they were charging non-guests. Then in the morning, coffee was completely gone. Usually love you guys, but this stay didn’t live up to the value I’ve grown to love about staying at Hampton.
Stayed 1 night in Mar 2024
Response from Michelle on 28 Mar,2024
I apologize for the experience you had while staying with us. I will speak with the front desk and kitchen staff about your concerns. Yes there is now an early check in fee if you come in before 2pm but it should have been presented in a better way. We raise the price of parking on event days to deter non hotel guests from parking in our lot which is why guests are given a code to drop it down to the regular price which is normally 10. I do hope you will give our hotel a try again in the future.

8/10 Good

Joe

Stayed 1 night in Mar 2024
Response from Michelle on 18 Apr,2024
Thank you for staying with us.

8/10 Good

David

Stayed 3 nights in Mar 2024
Response from Michelle B. on 25 Mar,2024
Thank you for staying with us!

6/10 Okay

Kristene

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Michelle B. on 25 Mar,2024
Thank you for staying with us!

10/10 Excellent

Denzil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe clean very friendly staff
Stayed 1 night in Mar 2024
Response from Michelle B. on 18 Mar,2024
thank you for staying with us

8/10 Good

Ben

Stayed 2 nights in Mar 2024
Response from Michelle B. on 18 Mar,2024
thank you for staying with us

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is great. But i know myself and several others after paying for parking had an extremely difficult time finding a parking spot on site after a long day. Don't charge for parking if there arent enough spots.
Stayed 2 nights in Mar 2024
Response from Michelle B. on 18 Mar,2024
thank you for staying with us. We will discuss the parking situation with the executive team.

2/10 Terrible

Molly

Stayed 1 night in Mar 2024
Response from Michelle on 20 May,2024
Thank you for staying with us.

4/10 Poor

Ronald

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Rented here because in past it was good. Not so this time. First, at checkin, you have to play phone tag to pay TEN DOLLARS to park in thier lot over night. No option, nowhere else to park! Forced to pay extra on top of a pricy room! Plus, youHAVE to use thier app and a card to pay it. NO option! Staff was no help with this. Next, asked for courtesy van to old market. NOPE! Havent had one since covid. LIE! Had one last year at this same time of year. Cheaping out and lieing about it. Real cute. Heater in room sounded loud and rattling. Lousy thing to try to sleep through. Pillows felt like they were filled with pudding. Wierdly mushy. Not at all comfortable. Bottom sheet on bed did not fit correctly, so in the middle of the night, it slipped up at the bottom and tangled around our feet. Not at all comfortable. Plus upon checking my credit card statement on app after I got home, it appears they charged me 50 dollars more than I was quoted when I booked this room through Expedia! We'll see how this pans out. All in all this property has slipped tremendously and will now be on my no stay list from now on.
Stayed 1 night in Mar 2024
Response from Michelle on 18 Mar,2024
Sorry for the experience you had while staying with us. It has been two years in June since we had a shuttle. The 50 is an incidental hold which is standard at most hotels. It does get refunded after check out.

8/10 Good

Valisity

Liked: Cleanliness, staff & service, amenities
I found it pretty dumb that you have to pay for parking at a hotel that you paid for… but oh well. Hotel seemed nice overall, a large room, nothing went wrong. Breakfast was good, and a nice variety. Pool water was murky which is weird. Microwave and fridge were very cheap in our room. overall, would stay at it again if I needed to.
Stayed 1 night in Mar 2024
Response from Michelle on 18 Mar,2024
thank you for staying with us

2/10 Terrible

Chuck

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very disappointed with our stay and we would not recommend this Hampton Inn and will not stay here again. The room was out of shampoo, there were overflowing trash cans in the lobby area, the pool looked dirty and there were no pool towels. The pool area and elevators had wet towels on the floor. The front desk staff were unhelpful and had no desire to make sure the stay was pleasant. This location has really declined.
Stayed 2 nights in Mar 2024
Response from Michelle B. on 18 Mar,2024
I do apologize for the experience you had while staying with us. I will speak with the staff to ensure a pleasant and clean environment for all of our guests.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the CHI, event center, walking distance to good restaurants. Friendly service, clean. Would recommend
Stayed 1 night in Mar 2024
Response from Michelle B. on 18 Mar,2024
thank you for staying with us

10/10 Excellent

Stella

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was great! Super clean rooms, lobby, hallways and delicious breakfast. Able to find the parking lots very easily. The pool water appearance greenish color. The kids mention the bottom of the pool appear to be brown on the bottom. It was disappointing
Stayed 2 nights in Mar 2024
Response from Michelle on 18 Mar,2024
thank you for staying with us

2/10 Terrible

Timothy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked 2 rooms both with 2 queen beds. We were given a king room and a room with 2 queen beds. Didn't accommodate our needs and made our stay poor due to insufficient beds & a medical condition. Awful. Ripped off.
Stayed 1 night in Mar 2024

8/10 Good

Jennifer, Grand Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was unaware we were going to be charge to park.
Stayed 1 night in Feb 2024
Response from Michelle on 18 Mar,2024
Since we are in downtown Omaha, unfortunately paid parking is required. thank you for staying with us

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Jackie at the front desk was very helpful. Made us feel like valued customers.
Stayed 1 night in Feb 2024
Response from Michelle B. on 18 Mar,2024
thank you for staying with us.

4/10 Poor

Jody

Travelled with family
Liked: Cleanliness, staff & service
I had a 6 day cancellation window that I missed so we paid $200 for no reason, the noise from the neighbors was loud, one trash can for a suite, no exhaust fan for shower and no free parking like in the past times I’ve stayed
Stayed 2 nights in Feb 2024

2/10 Terrible

Cathy M

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Parking rip off!
The hotel itself was nice. My issues are they make you pay for surface parking and then they over sell it. We had late night and We had to park a block away where a security guard let us park at a curb in the driveway. We werent the only ones, at least 15 other people had the same problem that night. So after all of that, the next morning I was welcomed with a cold shower. Pay extra to stay somewhere else!
Stayed 2 nights in Feb 2024

10/10 Excellent

Randy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michelle on 18 Mar,2024
thank you for staying with us

10/10 Excellent

linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking could have been better.
Stayed 2 nights in Feb 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and hotel was with in 2 blocks of where we needed to walk too!! Doors locked on outside so it was secure! Loved it
Stayed 1 night in Feb 2024
Response from Michelle B. on 25 Mar,2024
Thank you for staying with us!

10/10 Excellent

Kristin, Holdrege

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michelle B. on 25 Mar,2024
Thank you for staying with us!