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Reviews of Sonesta ES Suites Omaha

2.5 out of 5
Sonesta ES Suites Omaha
6990 Dodge St, Omaha, NE

Reviews

8.0

Very good

Rating 10 - Excellent. 468 out of 1001 reviews" "
Rating 8 - Good. 283 out of 1001 reviews" "
Rating 6 - Okay. 100 out of 1001 reviews" "
Rating 4 - Poor. 71 out of 1001 reviews" "
Rating 2 - Terrible. 79 out of 1001 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the feel of having a little studio apartment that met our needs while we were there for a Celebration of Life gathering. It allows us the space to finish planning and implementing. Especially loved the full kitchen which allowed us the storage and prep space. The staff was friendly and professional. We also enjoyed the "real breakfast options" they provided.
Stayed 4 nights in May 2024

10/10 Excellent

Charles I.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good check'in. Didnt have 1st floor unit, so offered bigger loft unit. No ely furnished kitchen.
Stayed 1 night in May 2024

2/10 Terrible

Abnita

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our experience was extremely disappointing. The room was nothing like the photos on their website. It had mold in the bathroom and a pervasive musty smell. The carpets were filthy and worn out, adding to the overall sense of neglect. For the high price they charge, it is definitely not worth it. I would not recommend this hotel to anyone seeking a clean and comfortable stay.
Stayed 2 nights in May 2024

8/10 Good

Chang

Travelled with family
Liked: Cleanliness, staff & service
Place was very clean and the staff was friendly. Property needed some updating and trash on trash needed picked up.
Stayed 1 night in May 2024

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked having a full kitchen. The bed was very comfortable and our unit was clean.
Stayed 3 nights in May 2024

6/10 Okay

Joan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room didn't look, feel or smell clean. The exteriors of the buildings have not been kept up. The lobby still had autumn decorations up? It used to be a lovely place to stay, but time has taken its toll and it hasn't been given the attention it needs.
Stayed 2 nights in May 2024

6/10 Okay

PHILLIP

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This room is pretty beat up. The outside areas of the property were not maintained and did not feel safe.
Stayed 1 night in May 2024

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, amenities
Rooms could use a little love (chipped paint, torn screens, etc) comfy bed and clean but decor a bit tired. Price was good and breakfast better than we expected.
Stayed 1 night in May 2024

8/10 Good

Chao

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Good location and easy parking. Large and comfy room, but has a few insects near or in the room.
Stayed 2 nights in May 2024

2/10 Terrible

Lynn

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was overbooked the time of check in
Stayed 2 nights in May 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with comfortable beds and a hot breakfast. We'll be back!
Stayed 2 nights in May 2024

4/10 Poor

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Put 100 dollars depand stated 3- 5 days wait
Stayed 3 nights in Apr 2024

6/10 Okay

Jacqueline

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It rained alot the day of our arrival, the room we checked into was on the first floor and the carpet was soaked with water. Went to the front desk and asked for a different room and they easily accommodated and gave us one on the 2nd floor. Room was clean but there were stains on the carpet and some were sticky, and a few colored stains on the bedding and ceiling as well. I didn't get a good vibe without wiping all the surfaces down. Good for probably the average stay but i think it could've been nicer based on photos.
Stayed 2 nights in Apr 2024

4/10 Poor

Christie

Disliked: Staff & service
Stayed 2 nights in Apr 2024

2/10 Terrible

Lisa

Disliked: Staff & service, property conditions & facilities
Several times in the room were broken. Took pics when I checked in and reported to front desk. Room was cleaner when I checked out then when I checked in. Dog feces from residents was never picked up. Stepped in several times. Complained to front desk.
Stayed 3 nights in Apr 2024

2/10 Terrible

Michelangelo

Business traveller
Arrive and the booking did not show - spend 1 hr with Expedia to resolve the issue.
Stayed 1 night in Apr 2024

6/10 Okay

Erika

Liked: Staff & service, amenities
Front desk staff member was friendly. The carpet was stained and wall near the stove.
Stayed 1 night in Apr 2024

4/10 Poor

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It needs updating. Neighborhood was sketchy
Stayed 1 night in Apr 2024

8/10 Good

Margaret

Liked: Cleanliness
Stayed 5 nights in Dec 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a very convenient location. We would stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

Kilian

Travelled with group
Liked: Amenities
This hotel was very nice and in a nice location. All the staff were kind and friendly, as well as some of the other guests staying there. The rooms are a pretty good size and are easy to live in for an extended stay. Lots of shops and places to eat nearby, including an urgent care and a pharmacy which we had to utilize. Its right by the Orbit bus route which makes it in an excellent location for those staying without cars. Overall we really enjoyed our stay here and look forward to staying again. :)
Stayed 5 nights in Mar 2024

6/10 Okay

Floyd

Stayed 2 nights in Mar 2024

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very good, would have been great if the ice maker and dishwasher worked.
Stayed 8 nights in Mar 2024

2/10 Terrible

Demond

Disliked: Cleanliness, staff & service, property conditions & facilities
They called me 30 minutes before I was going to check in to tell me that they had given my room away and they were full. Very classless, and I will never stay there.
Stayed 4 nights in Mar 2024

2/10 Terrible

Carolyn

Stayed 1 night in Mar 2024

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner checked us in and since we were only staying one night, he didn’t change us an incidental fee and even gave us a better rate. Definitely would stay again.
Stayed 1 night in Mar 2024

6/10 Okay

Angelika

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
When we walked in the smell of the room was terrible. We had to sleep with the windows open due to the smell of marijuana. It was unbearable. We had a small child with us as well. The air vents were very rusty as well.
Stayed 3 nights in Feb 2024

4/10 Poor

Hope

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The photos of this property are not representative of what you’ll expect to see. I was give a room in building #5, that was located at the back of the property. Just pulling into a space I could see trash and broken glass in the parking lot. The room looked like it had not been deep cleaned in a while. I had requested a second room closer to the front of the property. This room was also dirty. There was hair in the bed and I found a dried up contact lens when I pulled the sheets back. There was a bar lock on the front door that looks like it have been removed and reinstalled in several places. The gal at the front desk seemed annoyed that I didn’t want to complete my reserved stay. Would not recommend this hotel.

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was amazing! Breakfast was ideal and the room is perfect for overnight or short term living! Please check it out. Overall, outstanding hospitality and 5 stars!
Stayed 2 nights in Feb 2024

10/10 Excellent

Freddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

2/10 Terrible

Rose

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Would not let me check in even though I was 21. Claimed they had trouble a month ago regarding underage check-in and now won’t let you check in even if you’re of age (are they allowed to do this?). There is no where to inform clients of this change and they force you to cancel your reservation at the counter. I had to mention military affiliation in order for them to let me check in. When I entered the room it smelled of smoke (they claimed it was a smoke-free room). The front desk apologized and said they would send a maid to “clean” the room due to there being no other available rooms. When it was ready we drove back to the room and the smell of febreeze was excessively strong. It was as if a smoker was trying to cover up their smell.. nasty. We ultimately ended up getting a refund -of which you only get partial payments for each day you had reserved- (ex. We were supposed to stay 2 nights and only initially got refunded for 1 night. Then we would get refunded for the second night the next day.) To top it off, they were making a younger couple cancel their reservation as I was leaving. If everything had worked out the way it was supposed to, it would have been a nice place to stay. Disappointing.
Stayed 2 nights in Feb 2024

6/10 Okay

Rachael

Stayed 2 nights in Feb 2024

8/10 Good

Erin

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

6/10 Okay

Brandon

At check-in I was met with a crass staff member that was uninterested in helping out with a request. The door to the room would not latch properly. Parking lot was just big enough for most vehicles, but not overly convenient. The breakfast was okay, decent options but not enough for all of the guests. Also noticed staff members eating the breakfast taking away from guests.
Stayed 2 nights in Feb 2024

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Outside was a bit dirty where someone threw up. Also was told to come earlier at 5AM because breakfast ran out at 8:30. Lastly I was assigned the wrong room and had to move out to a different one a few hours later after settlings.
Stayed 3 nights in Feb 2024

4/10 Poor

Tricia

Disliked: Cleanliness, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great !
Stayed 1 night in Feb 2024

2/10 Terrible

Robyn, Harrison

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our keys didn’t work the next day…a man was sent to repair but he was ill and left a horrible smell and some bodily fluids in the room. The motel moved us to another room but that kitchen sink was full of icky water and would not drain…the next morning the bathroom stool wouldn’t flush. We attended a funeral and when we returned the motel offered another room. We had only stayed 2 days, but, we left and booked another motel…Comfort Suites which was a nice relief. I don’t think Sonesta is safe!!
Stayed 4 nights in Feb 2024

8/10 Good

Yesmin

Stayed 3 nights in Jan 2024

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is quiet staff is so friendly rooms are awesome its really nice !
Stayed 7 nights in Feb 2024

8/10 Good

Allene

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Nice and quiet, it is an Extended Stay so you really felt like you were in an apartment complex. Some remodeling done. Some areas that needed it most haven’t been done. Friendly staff, no hot water for hot tea, otherwise Great breakfast
Stayed 1 night in Feb 2024

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place at a good value!
Stayed 2 nights in Jan 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay.
Stayed 1 night in Nov 2023

8/10 Good

John

Liked: Room comfort
I'm pretty sure the same food was put out everyday for breakfast. I don't mean the same type of food, but new, either. The food is placed in its containers or holding dish, left there if not eaten the same day, and then reheated and placed back out the following day. After day 2 I quit looking forward to their free breakfast bc it was the same as the 2 days prior, just warmed back up.
Stayed 1 night in Jan 2024

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Tiffani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Chad

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Kristine

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Amanda

Stayed 2 nights in Jan 2024

8/10 Good

Floyd

Travelled with partner
I was pleased with my stay, it's a tucked away spot in the busier part of town. It's centrally located, with many eating options nearby. It's a great spot, and my only two complaints would be the towels and carpet. Outside of those 2 issues, I would recommend to anyone.
Stayed 2 nights in Jan 2024