Onet-le-Chateau Holiday Rentals

"Helpful staff and delicious breakfast. Good location for cathedral and dining. Exterior of hotel could use some maintenance. "

"The hotel is exactly as pictured. It is in an excellent location literally 1-2 blocks from the historical sites/neighborhood. The front desk staff are so helpful and friendly. Great breakfast. "

"Hotel management was aware that there is an annual outdoor theatrical performance directly adjacent to the hotel that runs from 22:00-00:30 for a number of days. It was so incredibly loud. Hotel management should have notified guests ahead of time and at least provided earplugs. I had a long day of travel and an early morning appointment. When I called that hotel staff that night and spoke with them the following morning at checkout they made me feel like the problem. That’s not hospitality! They could have offered a change of room, a free breakfast, a late checkout, a partial refund, but no, I was told to call the police and that no one else complained. The quality of staff matters in hospitality. Someone should take a star away from this hotel."

"We chose this lovely hotel as a gastronomic trip, looking forward to dining in their renowned Restaurant, Le Clos, which we had booked by email. Unfortunately, our email was misrouted to one of their partner companies, which failed to forward it. There was no dining availability at the hotel when we arrived. The reception staff booked us into a family oriented brasserie in the local town, mainly serving burgers on one night, and on the other night into a steakhouse within a bowling alley/amusement arcade in a retail park. These two evenings away from the hotel, cost us roughly €130 in taxi fares. (The steak was good, but this was certainly not the kind of dining experience we had anticipated.) For our part, we should, with hindsight, have called to reconfirm our reservation. But our disappointment was compounded by realising, at the end of our stay, that it would’ve been perfectly possible for the management, in the circumstances (with our emails showing our good faith attempt to book) to have allowed us to dine in the very pleasant piano bar which is part of the restaurant. The senior receptionist on duty when we checked out agreed that this would’ve been the appropriate course of action. It seems likely that there was a staff training issue, as on arrival, we were not shown around the hotel, and were unaware of its amenities, including the swimming pool until we checked out. Stay here, but make sure you have a confirmed dinner booking."

"Room quiet and great view, although a bit run down - one sink plug didn't work and shower poor in our room. Staff not very helpful for food if you didn't agree to the set menu dining in advance, and not much else in area. Breakfast good however along with pleasant views"