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Reviews of Island House Hotel Orange Beach - a DoubleTree by Hilton

4 out of 5
Island House Hotel Orange Beach - a DoubleTree by Hilton
26650 Perdido Beach Blvd, Orange Beach, AL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 672 out of 1000 reviews" "
Rating 8 - Good. 243 out of 1000 reviews" "
Rating 6 - Okay. 52 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good
Stayed 4 nights in May 2024
Response from General Manager on 20 May,2024
Dear Lee,We're delighted you enjoyed your stay at Island House Hotel Orange Beach - a DoubleTree by Hilton! Please come see us again soon.Cheers,Katherine LeeGeneral Manager

10/10 Excellent

Cari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Sun

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay
Stayed 1 night in Apr 2024
Response from General Manager on 2 May,2024
Dear Sun,Thank you for your great review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your recent experience, and we hope you return soon.Cheers,Katherine LeeGeneral Manager

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities
Loved , great location, staff are very friendly and helpful.. we even got warm cookies when we checked in .. will be back soon ❤️🤗
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr,2024
Dear Deborah,Thank you for taking a moment to write a review. We are honored you enjoyed your stay with us, particularly highlighting our friendly staff and convenient location. It is a pleasure that you enjoyed our warm cookies as well. Thank you for choosing Island House Hotel Orange Beach - a DoubleTree by Hilton and we look forward to welcoming you back soon.Cheers,Katherine LeeGeneral Manager

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Kimberlee S

Stayed 1 night in Apr 2024

10/10 Excellent

Tami

Travelled with partner
Friendly staff very clean
Stayed 4 nights in Apr 2024
Response from General Manager on 21 Apr,2024
Dear Tami,Thank you for taking a moment to share a review about your recent stay. We're glad to know you enjoyed your time with us, and that we could provide you with the service and accommodations you deserve. Thanks again, and come back soon!Cheers,Katherine LeeGeneral Manager

10/10 Excellent

Janice

Liked: Property conditions & facilities
Right on the beach, staff is very responsive to needs. They have cookies! Very clean and comfortable . Not overcrowded.
Stayed 2 nights in Apr 2024
Response from General Manager on 12 Apr,2024
Dear Janice,We want everyone who stays at Island House Hotel Orange Beach - a DoubleTree by Hilton to have an excellent visit, so we're happy to hear we succeeded with you! It's great to know that our friendly staff, clean rooms, and beach location helped make your visit memorable. We're glad you enjoyed the cookies, and we look forward to seeing you again soon.Cheers,Katherine LeeGeneral Manager

10/10 Excellent

Irma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the quiet, spacious room with coffee maker and microwave. It was clean. The view was great. Very enjoyalbe stay..
Stayed 3 nights in Apr 2024
Response from General Manager on 12 Apr,2024
Dear Irma,Thank you so much for choosing to stay with us at Island House Hotel Orange Beach - a DoubleTree by Hilton. Our goal is to provide every guest with clean, comfortable accommodations, so we're thrilled this was the case for you. It's also great to read you were able to take advantage of our beautiful views. The pleasure was all ours, and we hope you'll choose to visit us again soon.Cheers,Katherine LeeGeneral Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth, Niceville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Headed pool
Stayed 2 nights in Apr 2024
Response from General Manager on 8 Apr,2024
Dear Elizabeth,Thank you so much for choosing to stay with us at Island House Hotel Orange Beach - a DoubleTree by Hilton. Our goal is to provide every guest with a wonderful experience, and we're thrilled you were able to take advantage of our relaxing amenities. The pleasure was all ours, and we hope to welcome you back in the future.Cheers,Katherine LeeGeneral Manager

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot recommend this property enough. Everything was wonderful!
Stayed 3 nights in Mar 2024
Response from General Manager on 5 Apr,2024
Dear Tonya,We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your perfect rating. We look forward to welcoming you back for another great stay. Cheers,Katherine LeeGeneral Manager

4/10 Poor

Rachel

Liked: Property conditions & facilities
Nothing like Expedia said. Breakfast is not included and pets ARE NOT WELCOME OR ALLOWED
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr,2024
Dear Rachel,It saddens us to hear that you did not have an ideal experience. We are sorry we did not meet your expectations. We will discuss your review internally. Your feedback is appreciated, and our team considers it an opportunity to continually improve. We hope that you consider staying with us again.Cheers,Katherine LeeGeneral Manager

10/10 Excellent

Glen, Longbeach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels we've ever stayed at. Definitely will be going back.
Stayed 2 nights in Mar 2024
Response from General Manager on 27 Mar,2024
Dear Glen,Thank you so much for choosing to stay with us at Island House Hotel Orange Beach - a DoubleTree by Hilton. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we can't wait to welcome you back!Cheers,Katherine LeeGeneral Manager

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the lack of a bathroom exhaust fan. Balcony was too small for lounge chairs. Super thick towels, very comfortable beds. Good room service for meals.
Stayed 5 nights in Mar 2024
Response from General Manager on 27 Mar,2024
Dear Carol,Thank you for your review! We appreciate your feedback about the bathroom and balcony and are glad to hear you enjoyed our plush towels, comfy beds, and quality room service. It would be an honor to welcome you back anytime. Cheers,Katherine LeeGeneral Manager

6/10 Okay

Peggy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place. Close to beach. Beach was clean and pretty. All rooms faced the sea. What we did not like was that the management had checked us out the next day and gave our room to someone else without our permission. And assigned the room to another guest who walked in on us. We had a 3 night stay. Very disappointing. They had to reassign the room to back to us with a discount.
Stayed 3 nights in Mar 2024
Response from General Manager on 26 Mar,2024
Dear Peggy,Thank you for your review and constructive feedback. With each of our rooms facing the Gulf, our hotel is a lovely choice for a beach getaway. However, we sincerely apologize for the unpleasant incident during your stay, as this is never the experience we want for our guests. Rest assured, we'll work diligently to avoid repeating any missteps, and we're very sorry for the inconvenience. We're confident we can deliver the seamless vacation you expected, and we hope you will give us the chance to earn your trust.Cheers,Katherine LeeGeneral Manager

10/10 Excellent

Quanita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach front and balcony view
Stayed 2 nights in Mar 2024
Response from General Manager on 22 Mar,2024
Dear Quanita,It's always a pleasure hearing from our guests. We're glad you enjoyed our beach views, and we look forward to seeing you again at Island House Hotel Orange Beach - a DoubleTree by Hilton!Cheers,Katherine LeeGeneral Manager

6/10 Okay

Lamar

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff was helpful
Stayed 4 nights in Feb 2024
Response from General Manager on 8 Mar,2024
Dear Lamar,Thanks so much for your review of Island House Hotel Orange Beach - a DoubleTree by Hilton. Our team will be honored to receive your kind compliments. We look forward to your next visit!Cheers,Katherine LeeGeneral Manager

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property...
Stayed 1 night in Mar 2024
Response from General Manager on 6 Mar,2024
Dear William,Thank you for your lovely words regarding the beauty of Island House Hotel Orange Beach - a DoubleTree by Hilton. Your appreciation motivates us, and we can't wait to welcome you back to experience more of our hospitality!Cheers,Katherine LeeGeneral Manager

8/10 Good

Tanchaka

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and excellent hot showers! Enjoyed the balcony view. Dining area was also clean and nice, breakfast is not complimentary but staff was nice. Enjoyed direct beach access. Only thing that caught me by surprise a Coke was $4.98!! :
Stayed 2 nights in Feb 2024
Response from General Manager on 4 Mar,2024
Dear Tanchaka,Your positive rating of Island House Hotel Orange Beach - a DoubleTree by Hilton is much appreciated! Although a couple of items weren't what you expected, we're glad you enjoyed our clean accommodations and dining area, friendly hospitality, and lovely views. Thank you for your thoughtful praise and we hope you'll return.Cheers,Katherine LeeGeneral Manager

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We greatly enjoyed our stay at Island House, hotel by Hilton, everything was exceptionally clean, the staff was professional, and efficient, it was a perfect accommodation for our vacation.
Stayed 4 nights in Feb 2024
Response from General Manager on 1 Mar,2024
Dear John,It is wonderful to know that you had an excellent experience with us. We work hard to meet expectations like yours, and we’re happy to hear our impeccable facility and hospitable team hit the mark for you. Thank you for your kind words, and please allow us another chance to welcome you back to our lovely property! Cheers,Katherine LeeGeneral Manager

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean property.
Stayed 2 nights in Feb 2024
Response from General Manager on 1 Mar,2024
Dear Eleanor,Thank you for taking a moment to leave us a review. We are thrilled to know you enjoyed your stay with us. It's an honor to be recognized for our commitment to cleanliness. Thank you for choosing Island House Hotel Orange Beach - a DoubleTree by Hilton and we hope to welcome you back soon.Cheers,Katherine LeeGeneral Manager

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay bed was a little hard for our preference.
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb,2024
Dear Brian,We always appreciate hearing from our guests, and we're glad you enjoyed your visit. Thank you for your feedback about the beds. We'll keep your comments in mind, and we hope to see you again soon.Cheers,Katherine LeeGeneral Manager

8/10 Good

Maria, Houma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience I really like the area the hotel was clean and staff very friendly.
Stayed 2 nights in Feb 2024

10/10 Excellent

Makenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Front doo
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb,2024
Dear Makenzie,We're delighted by your excellent rating of Island House Hotel Orange Beach - a DoubleTree by Hilton! It's wonderful that you enjoyed your visit. Thank you for choosing to stay with us and we hope you'll return.Cheers,Katherine LeeGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway and view great service
Room and view was amazing great staff and service
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb,2024
The view is amazing, and we're so pleased it helped make your stay at Island House Hotel Orange Beach - a DoubleTree by Hilton memorable. It's also great to hear that our friendly staff made you feel welcome. The next time you're in town, please come see us again.Cheers,Katherine LeeGeneral Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean. The beds were comfortable and the shower was good. I would definitely return to this hotel when I’m back in the area. Orlando the maintenance man was very accommodating. It’s nice when you have people who care about your stay.
Stayed 3 nights in Feb 2024
Response from General Manager on 19 Feb,2024
Dear Michael,We're delighted by your outstanding review of Island House Hotel Orange Beach - a DoubleTree by Hilton! It's wonderful that you enjoyed our immaculate property, comfortable accommodations, and Orlando's caring hospitality. Many thanks for your kind compliments and we look forward to seeing you again. Cheers,Katherine LeeGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Road Trip
Wonderful experience from cheering in till check out. Property is very clean, neat, and employees definitely provide top notch customer service.
Stayed 2 nights in Feb 2024
Response from General Manager on 14 Feb,2024
Knowing that your stay was seamless from check-in to check-out is what we like to hear. Thank you for choosing us for your visit to Orange Beach! You can always count on us for a top-notch stay, and we hope to be your first choice for all your lodging needs on any future visit to the area. Thank you, and safe travels!Cheers,Katherine LeeGeneral Manager

8/10 Good

Shelley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walk-in showers!
Very nice beach front rooms with balconies. Permanent shampoo, conditioner & lotion provided, and xl towels. Booked 3 rooms & all had walk-in showers with detachable shower heads! The beds are ridiculously high & a potential injury risk for older people, children, or disabled. No free breakfast but nice on-site restaurant.
Stayed 2 nights in Feb 2024
Response from General Manager on 14 Feb,2024
Dear Shelley,Thank you for choosing to stay with us during your recent getaway! It's terrific that our beachfront rooms impressed you, and we trust you left us feeling relaxed and refreshed. Your additional feedback on areas where we can improve is greatly appreciated and will be shared with our leadership team. Whenever you need to escape the grind of everyday life, we hope you'll come back and see us at Island House Hotel Orange Beach - a DoubleTree by Hilton!Cheers,Katherine LeeGeneral Manager

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Jami

Stayed 1 night in Jan 2024

10/10 Excellent

Isaac

Stayed 2 nights in Jan 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great. The front desk staff and dining area staff should be Commended...
Stayed 4 nights in Nov 2023
Response from General Manager on 28 Nov,2023
Dear Donald,We're delighted by your outstanding rating of Island House Hotel Orange Beach - a DoubleTree by Hilton! Our team will be thrilled to be commended for their exemplary hospitality. Many thanks for your warm compliments and we hope to see you again!Cheers,Crystal KantarogluGeneral Manager

10/10 Excellent

byron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 1 night in Nov 2023
Response from General Manager on 22 Nov,2023
Dear Byron,We're delighted you enjoyed your stay at Island House Hotel Orange Beach - a DoubleTree by Hilton! Thank you for your kind words. Please come see us again the next time you're in the area.Cheers,Crystal KantarogluGeneral Manager

10/10 Excellent

Breana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Nov 2023
Response from General Manager on 14 Nov,2023
Dear Breana,Thank you so much for the five-star rating. We trust that everything was in order for your visit! It is our hope that you'll consider coming back to join us again at some point in the future. Cheers,Crystal KantarogluGeneral Manager

10/10 Excellent

andres

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning location , spacious room, friendly staff
Stayed 3 nights in Oct 2023
Response from General Manager on 4 Nov,2023
Thank you for choosing to stay with us at Island House Hotel Orange Beach - a DoubleTree by Hilton. We are thrilled to learn you enjoyed your stay. Thank you for highlighting our wonderful location, comfortable accommodations, and professional staff. It was a pleasure hosting you, and we hope to see you again soon.Cheers,Crystal KantarogluGeneral Manager

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Alysia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Brandy

Stayed 2 nights in Oct 2023

10/10 Excellent

Bernadette, Rye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

6/10 Okay

Debbie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No wifi; computers down , must pay cash for food, no charges to room allowed. Unable to verify room; had to provide Expedia information. Room clean and neat; expensive room, few amenities. Doubtful I would stay here again
Stayed 1 night in Oct 2023
Response from General Manager on 16 Oct,2023
Dear Debbie,We appreciate you staying with us and taking the time to share your thoughts. While we're glad our clean rooms added to your experience, we apologize for any concerns about the WiFi and food service. We'll pass your comments along to the appropriate staff members, and we hope you'll consider staying with us again should you be back in the area.Cheers,Crystal KantarogluGeneral Manager

10/10 Excellent

Tammella

Stayed 1 night in Oct 2023