You can tell that "back in the day" this was a wonderful hotel that has just not been kept up. They are in the process of restoring it with fresh paint inside and outside. The staff goes above & beyond to help with late night check in, assisting with laundry if the machines don't work, and immediately attending to our tv when we couldn't connect to the sat service. The location is PERFECT! it is only one mile walk to Universal Studios CIty walk and park entrances (saved $30 parking each day) and had multiple restaurants, shops, and attractions that were even closer to walk to.