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Reviews of Courtyard by Marriott Oxford City Centre

4 out of 5
Courtyard by Marriott Oxford City Centre
15 Paradise Street, Oxford, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 268 out of 466 reviews" "
Rating 8 - Good. 143 out of 466 reviews" "
Rating 6 - Okay. 34 out of 466 reviews" "
Rating 4 - Poor. 16 out of 466 reviews" "
Rating 2 - Terrible. 5 out of 466 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Angela, Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
But really very expensive
Stayed 2 nights in May 2024

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Relaxed feel. Close to the centre of it all, but at the same time away from it all.
Stayed 1 night in May 2024
Response from Belen Arcos on 14 May,2024
Dear Nicholas, On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear that you enjoyed your stay with us. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place to stay. Good staff, very convenient location. No surprises.
Stayed 1 night in May 2024
Response from Belen Arcos on 14 May,2024
Dear Wesley, On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear that you enjoyed your stay with us. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

10/10 Excellent

Kristin

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Belen Arcos on 14 May,2024
Dear Kristin, On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear that you enjoyed your stay with us. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Belen Arcos on 14 May,2024
Dear Julia, On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear that you enjoyed your stay with us. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

10/10 Excellent

Jayna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose the hotel because it was close to the train station and near the areas I wanted to visit. The room was lovely and very quiet. The staff was very helpful with directions and arranging taxis. Louise helped me resolve a challenge to my reservation. I would definitely stay here again when I am in the area
Stayed 1 night in Apr 2024
Response from Belen Arcos on 14 May,2024
Dear Jayna, On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear that you enjoyed your stay with us. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

10/10 Excellent

James

Stayed 1 night in Apr 2024
Response from Belen Arcos on 14 May,2024
Dear James,On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear that you enjoyed your stay with us. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

10/10 Excellent

Robert E.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice property with beautiful views and close to the city center. Would stay again.
Stayed 1 night in Apr 2024
Response from Belen Arcos on 14 May,2024
Dear Robert, On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear that you enjoyed and liked our location. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

10/10 Excellent

Annika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very clean room and in great condition. Given an upgrade as a gesture of good will. Would recommend.
Stayed 1 night in Apr 2024
Response from Belen Arcos on 14 May,2024
Dear Annika, On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear that you enjoyed your stay with us. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was clean
Stayed 2 nights in Apr 2024
Response from Belen Arcos on 14 May,2024
Dear Louise, On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear that you enjoyed your stay with us. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Belen Arcos on 14 May,2024
Dear Gloria, On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear that you enjoyed your stay with us. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

8/10 Good

Barbara

Stayed 1 night in Mar 2024
Response from Belen Arcos on 14 May,2024
Dear Barbara, On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear that you enjoyed your stay with us. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

6/10 Okay

Helen

Travelled with family
Liked: Cleanliness, amenities
Mediocre hotel. Clean but small rooms. Bar staff unfriendly but reception staff excellent. Adequate but would not choose to stay again.
Stayed 2 nights in Mar 2024
Response from Ops Manager on 26 Mar,2024
Dear Helen,Thank you for your feedback following your recent stay with us. I am sorry to read your feedback on the bar staff and can only apologise for this. I have reached out to you directly and hope to be able to welcome you back to the hotel if your travels bring you back to the area.Kind Regards,Louise Bird, Operations Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Belen Arcos on 14 May,2024
Dear David, On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear that you enjoyed your stay with us. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of the city, excellent service, clean and tidy hotel. Shame there’s no parking available but I parked at the train station which was only a 5 min walk away.
Response from Belen Arcos on 14 May,2024
Dear Alex, On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear that you enjoyed your stay with us. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

4/10 Poor

Jan

Stayed 1 night in Mar 2024
Response from Belen Arcos on 14 May,2024
Dear Jan, On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am sorry to hear that we did not meet your expectations. If you could provide more details, it will be very helpful to improve our service. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

6/10 Okay

Kay

Liked: Cleanliness
Disliked: Property conditions & facilities
Response from Arvind Bhardwaj on 19 Mar,2024
Dear Kay,Thank you for taking the time to leave a review. I am keen to know more about your experience during your stay to better understand the areas we can focus on for improvement. Please feel free to contact me on hotelmanager@courtyardoxfordcitycentre.co.ukRegards Arvind BhardwajHotel Manager

10/10 Excellent

Endre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Arvind Bhardwaj on 8 Mar,2024
Dear Endre,Thank you so much for taking the time to leave the review. It is always encouraging for the team to see a positive review. Once again thank you and we hope to welcome you again in near future. Regards Arvind Bhardwaj

6/10 Okay

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a great position for town ,clean and helpful staff ,the rim was attractive but small ,facing onto other rooms and you couldn’t open the window so I felt uncomfortable,the rooms faced into castle and had a window that opened,for the money I paid I was disappointed
Stayed 1 night in Feb 2024
Response from Edina on 15 Feb,2024
Dear Linda,Thank you for choosing to stay at Courtyard Oxford City Centre. I appreciate you taking the time to share your feedback with us. I'm glad to hear that you found the location to be great and the staff to be helpful. Regarding the windows unfortunately we have advised that it's due to health and safety and as the hotel has filtration system we allow only to navigate the air through the ventilation.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Edina BliznikRestaurant & Bar Manager

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent all round . The hotel was clean, quiet and in easy walking distance of the train station and all the attractions of the city. The breakfast was good. The staff were friendly and efficient .
Stayed 1 night in Jan 2024
Response from Belen Arcos on 31 Jan,2024
Dear Christine, Thank you for your wonderful feedback. I am glad you enjoyed your stay with us. We hope to welcome you back soon. Best regards, Belen-Assistant Reception Manager

6/10 Okay

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Surprised this hotel carries the Marriott name
Unlike any Marriott I’ve stayed in before. Fresh, clean and modern but totally impractical bathroom, limited food served in a soulless restaurant and poor quality. Breakfast was also poor. Had to send a dinner and breakfast dish back to the kitchen. Great staff and good location.
Stayed 1 night in Jan 2024
Response from Belen Arcos on 31 Jan,2024
Dear Martin, Thank you for taking your time to review your experience following your recent stay at Courtyard Oxford City Centre. I appreciate your honest feedback and I have shared it with our leadership team. We will work to improve our service and avoid this issues on future occasions. Best regards, Belen-Assistant Reception Manager

10/10 Excellent

Donna, Nutley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel,Great area close to everything!!
Stayed 2 nights in Jan 2024
Response from Edina on 25 Jan,2024
Dear Donna,Thank you for choosing to stay at Courtyard Oxford City Centre! We appreciate you for taking the time to share your feedback. I'm glad that you found the hotel lovely and the location great. We hope to welcome you again in the future.Sincerely,Edina BliznikRestaurant & Bar Manager

10/10 Excellent

RONG, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service.
Stayed 5 nights in Jan 2024
Response from Edina on 25 Jan,2024
Dear Rong, Thank you for choosing to stay at Courtyard Oxford City Centre! We appreciate you for taking the time to share your feedback. I'm glad to hear that you enjoyed your stay and I hope you choose to stay with us again in the future.Sincerely,Edina BliznikRestaurant & Bar Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay room and amenities great. Staff friendly and helpful Breakfast an extra charge but well worth it. One small issue the thermostat did not work properly and the night was very cold. All in all a great place to stay and would definitely return here.
Stayed 2 nights in Jan 2024
Response from Belen Arcos on 22 Jan,2024
Dear William, Thank you for sharing your experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear you enjoyed your stay with. I appreciate you bringing to our attention the issue with the thermostat. I will share your message with the maintenance and leadership team.Once again, thank you for your feedback. Best regards,Belen-Assistant Reception Manager

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Edina on 11 Jan,2024
Dear Michael, Thank you for choosing to stay at Courtyard Oxford City Centre! We appreciate you for taking the time to share your feedback and I hope you choose to stay with us again in the future.Sincerely,Edina BliznikRestaurant & Bar Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Edina on 11 Jan,2024
Dear Andrew, Thank you for choosing to stay at Courtyard Oxford City Centre! We appreciate you for taking the time to share your feedback and I hope you choose to stay with us again in the future.Sincerely,Edina BliznikRestaurant & Bar Manager

8/10 Good

Anisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Edina Bliznik on 5 Jan,2024
Dear .Anisa, Thank you for choosing to stay at Courtyard Oxford City Centre! We appreciate you for taking the time to share your feedback and I hope you choose to stay with us again in the future.Sincerely,Edina BliznikRestaurant & Bar Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very comfortable.
Stayed 2 nights in Dec 2023
Response from Edina on 5 Jan,2024
Dear Anonymus, Thank you for choosing to stay at Courtyard Oxford City Centre! We appreciate you for taking the time to share your feedback and I hope you choose to stay with us again in the future.Sincerely,Edina BliznikRestaurant & Bar Manager

10/10 Excellent

Cynthia, Lakewood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel! This was such a good choice: clean, quiet, great customer service, location, modern, and an overall excellent experience. Don’t hesitate to book your rooms here!
Stayed 4 nights in Dec 2023
Response from Edina Bliznik on 5 Jan,2024
Dear Cynthia,Thank you for your review. I'm pleased to hear that your experience was excellent. We do hope to welcome you again in the future.Sincerely,Edina BliznikRestaurant & Bar Manager

10/10 Excellent

Alexis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Arvind Bhardwaj, Hotel Manager on 18 Dec,2023
Dear Alexis,Thank you very much for excellent rating. It means a lot to us. It boosts the morale of the team and keeps them motivated. Look forward to welcoming you again in near future.

10/10 Excellent

Jean-Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent hôtel, well located, clean and comfortable.
Stayed 1 night in Dec 2023
Response from Arvind Bhardwaj, Hotel Manager on 18 Dec,2023
Dear Jean-Dominique,Thank you for an excellent review with 10/10. I am pleased to hear that your stay was comfortable and location was excellent. We do hope to welcome you again in distant future.

6/10 Okay

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Modern business hotel but not value for money
Pleasant little hotel for a business traveller in good location, but room small and lacking in character for price point - would much rather stay at nearby Malmaison for only slightly more, where rooms and chracater far better.
Stayed 2 nights in Dec 2023
Response from Arvind Bhardwaj, Hotel Manager on 18 Dec,2023
Dear Benjamin,Thank you for taking the time to leave the review. I am glad to hear that the location was good. I am sorry to hear that the space in the room and its character didnt meet your expectations. The prices are based on the demand in Oxford and they generally high when there are various events are held which bring a large number of visitors in the area. I do hope to welcome you again in the future. Once again thank you for taking the time to leave the review.

8/10 Good

Fraser

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Dec 2023
Response from Edina Bliznik on 5 Jan,2024
Dear Fraser, Thank you for choosing to stay at Courtyard Oxford City Centre! I'm glad to hear that you found the location great. We appreciate you for taking the time to share your feedback and I hope you choose to stay with us again in the future.Sincerely,Edina BliznikRestaurant & Bar Manager

6/10 Okay

Felix

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice location, close to Westgate mall and many of the Oxford colleges. Hotel is clean and staff are friendly enough. The sink in my room (313) did not drain properly and that was a bit frustrating. Drycleaning was a complete disaster. Not only did they not return my clothes on time, the quality of the clean was rubbish.
Stayed 4 nights in Nov 2023
Response from Arvind Bhardwaj, Hotel Manager on 8 Dec,2023
Thank you so much for sharing your feedback. We're overjoyed to hear that you enjoyed our prime location near Westgate mall and the charm of the nearby Oxford colleges. Your kind words about our clean facilities and friendly staff truly warm our hearts.We apologise for any inconvenience you experienced with the sink in room 313. We appreciate your feedback and wish you had informed our team during your stay; we would have been more than happy to promptly address and resolve the issue to ensure your absolute comfort.Additionally, we sincerely apologise for the hiccup with the dry cleaning service. Your experience does not reflect the high standards we strive to maintain. Rest assured, we will review and address this matter to ensure it doesn't happen again.Despite these challenges, we're genuinely grateful for some of your positive comments, and we hope to have the pleasure of welcoming you back for an even more delightful stay in the future.

6/10 Okay

KAZUYUKI

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Considering the price of other surrounding options, Not impressive room, no bath tab, amenity was not fully replenished at check-in time, small floor size All over standard is high
Stayed 1 night in Nov 2023
Response from Belen Arcos on 6 Dec,2023
Dear Kazuyuki, Thank you for staying at Courtyard Oxford City Centre. We appreciate your feedback. I am very sorry if we fell short of meeting your expectations while you stayed with us. I have shared your review to our leadership team on our commitment to improve our service. Thank you again for your time. Best regards, Belen-Assistant Reception Manager

6/10 Okay

Dana

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Belen Arcos on 3 Dec,2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
Changed to this hotel as previous venue was not up to standard on arrival so immediately left. Can’t fault the Courtyard. Team were all so friendly and helpful. They noticed it was my birthday and we found a birthday card and bottle of wine in our room. Very happy with location, really convenient for all central Oxford sights and close to our daughters college too. Definitely will return.
Stayed 1 night in Nov 2023
Response from Belen Arcos on 3 Dec,2023
Dear Neil, Thank you for your fantastic feedback. We appreciate your kind words. I am glad you had a pleasant stay with us. We hope to welcome you soon. Best regards, Belen-Assistant Reception Manager

10/10 Excellent

Fiona

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern hotel in a great location, 5mins walk from the bus station and 5mins from the main shopping center. We stayed on the ground floor and were amazed at how little noise there was. Lovely roof terrace with nice views over Oxford. Would stay here again without hesitation
Stayed 2 nights in Nov 2023
Response from Belen Arcos on 3 Dec,2023
Dear Fiona, Thank you so much for your great review. I am glad to hear you liked our location and facilities. We hope to welcome you back soon. Best regards, Belen-Assistant Reception Manager

10/10 Excellent

Ernst

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Belen Arcos on 3 Dec,2023
Dear Ernst,Thanks for staying with us. We appreciate your feedback!Best regards, Belen-Assistant Reception Manager

10/10 Excellent

Pooja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Really great time, no complaints. Nice and quiet room and close to city center.
Stayed 2 nights in Nov 2023
Response from Belen Arcos on 3 Dec,2023
Dear Pooja, Thanks for staying with us. We appreciate your feedback!We hope to welcome you soon. Best regards, Belen-Assistant Reception Manager

8/10 Good

Philip

Liked: Cleanliness, property conditions & facilities
Room was fine. Comfortable and clean but no shelf space for clothes.
Stayed 1 night in Oct 2023
Response from BA on 7 Nov,2023
Dear Philip, On behalf of the entire team, I want to thank you for sharing your experience following your recent stay at Courtyard Oxford City Centre. I am glad that you found comfortable and clean the room. I have shared your feedback to our leadership team regarding the lack of shelf in the room. We really appreciate your opinion. We hope to welcome you soon. Best regards, Belen-Reception Supervisor

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Hotel was fine
Stayed 2 nights in Oct 2023
Response from BA on 7 Nov,2023
Dear guest, Thank you for taking the time to share your feedback following your recent stay with us. I am glad you enjoyed your stay with us. Best regards, Belen-Reception Supervisor

8/10 Good

LeKeisha, Columbia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was mostly nice and helpful. I did ask for food and I arrived at 9:28 and there was a line and I was told food was not available. Would have been nice to accommodate me. My Expedia reservation was also lost when I arrived and I had to wait for them to find it and get out of line.
Stayed 4 nights in Aug 2023
Response from Reception Manager on 1 Sept,2023
Dear LeKeisha,Thank you for choosing to stay at Courtyard City Centre.I appreciate you taking the time to share your feedback with us. I'm sorry that the team did not offer you a meal after you had to wait for the reservation to be recovered by the reception team. Our reduced menu options are available until 9:30pm however the meal should have been offered on bespoke basis. I have shared the details with our Restaurant manager which will provide retraining to our staff member to avoid such events from happening in the future. I apologise once again if that caused much inconvenience during your stay with us however my hope is that you would chose to stay with us once again if your travels bring you to the area.Kind regardsSimeon LalovReception Manager

10/10 Excellent

Francois

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to report
Stayed 2 nights in Aug 2023
Response from Reception Manager on 1 Sept,2023
Dear Francois, Thank you for choosing to stay at Courtyard City Centre.I appreciate you taking the time to share your review with us and I hope you had a lovely stay with us.We hope we welcome you once again.Kind regardsSimeon LalovReception Manager

8/10 Good

Tristan

Stayed 1 night in Aug 2023
Response from BA on 9 Oct,2023
Dear Tristan, Thank you for your review.I am glad to hear that you enjoyed your stay with us.We hope to welcome you soon. Best regards,Belen-Reception Supervisor

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, view and service. Walking distance to all amenities.
Stayed 1 night in Aug 2023
Response from Reception Manager on 30 Aug,2023
Dear Adrian, Thank you ever so much for staying with us at Courtyard City Centre.I appreciate you leaving such great comments after your stay with us and I'm happy that you can take advantage of the location while enjoying the view from the room. I hope you had a lovely stay and that we welcome you once again. Kind regardsSimeon LalovReception Manager

10/10 Excellent

Dona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Excellent service. They went out of their way to make my stay comfortable. I arrived very early in Oxford after a 24 hr airplane journey and the staff immediately made immediate arrangements to get a room ready well ahead of check in time.
Stayed 3 nights in Aug 2023
Response from Edina on 29 Aug,2023
Dear Dona,Thank you for choosing to stay at Courtyard Oxford City Centre! We appreciate you for taking the time to share your feedback and I hope you choose to stay with us again in the future.Sincerely,Edina BliznikRestaurant & Bar Manager

10/10 Excellent

Morag

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Staff extremely helpful and polite.
Stayed 4 nights in Aug 2023
Response from Reception Manager on 30 Aug,2023
Dear Morag,Thank you for choosing to stay at Courtyard City Centre.I appreciate you taking the time to share your feedback and I'm glad you have liked your stay and that you have found the staff to be helpful. I sincerely hope that we welcome you once again if your travels bring you to the area. Kind regardsSimeon LalovReception Manager

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, loved the bed. Marriott beds are hands down the most comfortable sleeps! Area of hotel was prime. Walking distance to pretty much everything/everywhere! Would stay again.
Stayed 6 nights in Aug 2023
Response from BA on 24 Aug,2023
Dear Sandra, On behalf of the entire team, I would like to thank you for sharing your experience following your recent stay with us. Thank you for such amazing feedback. I am glad you enjoyed your stay with us. We hope to welcome you soon. Best regards, Belen-Reception Supervisor

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location
Stayed 2 nights in Aug 2023
Response from Reception Manager on 1 Sept,2023
Dear Samantha,Thank you for choosing to stay at Courtyard City Centre.I appreciate you taking the time to share your review with us. I hope you had a lovely stay with us and if you believe that we have overlooked anything throughout your stay please do not hesitate to reach us out.Kind regardsSimeon LalovReception Manager