Exterior

Reviews of Decapolis Hotel Panama City

4 out of 5
Decapolis Hotel Panama City
Avenida Balboa Con Multicentro, Panama City, Panama

Reviews

8.4

Very good

Rating 10 - Excellent. 485 out of 1000 reviews" "
Rating 8 - Good. 315 out of 1000 reviews" "
Rating 6 - Okay. 117 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Gian

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The day I arrived, they didn't have my reservation, and they made me wait for over an hour. There was a constant noise in the room that made it impossible to sleep. The sink was clogged. Reception never answered the phone, nor did they respond to the numbers listed online for the hotel. On the second day, I asked where the ice machines were, and they told me they didn't have any but would find the ice bucket in my room and bring me some ice. Two days passed, and they never brought it. This level of service is completely unacceptable and incredibly frustrating.
Stayed 3 nights in May 2024
Response from V.A 21/5/24 on 21 May,2024
We are sorry that you have gone through a situation that should not have happened. We greatly value the time and experience of our guests. Rest assured that we will be following up on these events. We appreciate your patience.

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff very friendly. Rooms in need of renovation.
Stayed 7 nights in Apr 2024

6/10 Okay

Nixia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs more variety food during breakfast time. Every day I took breakfast it was scramble eggs. The mattress made noises when I slept. It was good location.
Stayed 1 night in May 2024
Response from V.A 21/5/24 on 21 May,2024
Thank you for your comment, your opinion is very valuable to us since our main priority is to be able to offer a pleasant and comfortable environment for our guests. We will take your comment into account to improve our services.

10/10 Excellent

ellis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property in these area
Stayed 4 nights in May 2024

10/10 Excellent

Avi

Stayed 1 night in May 2024
Response from V.A 21/5/24 on 21 May,2024
Thank you for your comment, your opinion is very valuable to us since our main priority is to be able to offer a pleasant and comfortable environment for our clients.

10/10 Excellent

Sonia Marcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very excellent stay
Stayed 8 nights in May 2024
Response from V.A 15/5/24 on 15 May,2024
Thank you for your sincere comment. We hope that your stay at our hotel has been to your liking. We hope you can visit us again.

2/10 Terrible

Scott, Las vegas

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible customer service. The hotel staff lied, they relocated me because they sold my room
Stayed 4 nights in May 2024

2/10 Terrible

Aris

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Dominico

Travelled with family
Liked: Staff & service, amenities
Cómodo y Buena Atención pero necesita mejoras!
Stayed 3 nights in May 2024
Response from V.A 12/5/24 on 12 May,2024
Buenas Tardes, gracias por su comentario lo tomaremos en cuenta para mejorar la experiencia de nuestros huéspedes.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
A good value, centrally located
Stayed 1 night in May 2024
Response from V.A 12/5/24 on 12 May,2024
Good afternoon, we appreciate your comment and we are happy to know that you had a pleasant experience during your stay at our Hotel. We hope you can visit us again.

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were two restaurants advertised but only one was functional with only breakfast available.
Stayed 7 nights in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a big hotel and has everything.
Stayed 1 night in May 2024
Response from V.A 12/5/24 on 12 May,2024
Good afternoon, we appreciate your comment and we are happy to know that you had a pleasant experience during your stay at our Hotel. We hope you can visit us again.

10/10 Excellent

steven, St. Louis

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Always a pleasant stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ricardo

Liked: Staff & service, property conditions & facilities
Such a comfy hotel!!
Stayed 1 night in Apr 2024
Response from V.A 12/5/24 on 12 May,2024
Good afternoon, we appreciate your comment and we are happy to know that you had a pleasant experience during your stay at our Hotel. We hope you can visit us again.

10/10 Excellent

israel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice view
Stayed 4 nights in Apr 2024
Response from V.A 23/4/24 on 23 Apr,2024
Thanks for you comments. we are very happy that everything was to his liking, we hope you can visit us again soon.

4/10 Poor

David, Ridgefield

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Room amenities were not nice. Breakfast was excellent. Very noisy area, but then very convenient.
Stayed 3 nights in Apr 2024

10/10 Excellent

Valdimy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is excellent !
Stayed 3 nights in Apr 2024
Response from V.A 21/4/24 on 22 Apr,2024
Thanks for you comments. We are glad that you liked the place, we hope you can visit us again.

10/10 Excellent

JULENE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, food, environment and hotel is excellent. Definitely going back with the whole family very soon.
Stayed 4 nights in Apr 2024
Response from V.A 21/4/24 on 21 Apr,2024
Thanks you very much for you comments. We are very happy that everything was to hid liking, we hope you can visit us again soon.

10/10 Excellent

Deborah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, nice breakfast and friendly staff
Stayed 4 nights in Apr 2024
Response from V.A 20/4/24 on 20 Apr,2024
Thanks for you comments.It make us feel very happy that you had a great experience.

6/10 Okay

Warner

Stayed 3 nights in Apr 2024
Response from V.A 4/5/24 on 4 May,2024
Buenas Tardes, Esperamos que su estadía en nuestro hotel haya sido de su total agrado. Esperamos volver a verlos pronto.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
We will be back
Stayed 1 night in Apr 2024
Response from V.A 21/4/24 on 21 Apr,2024
We will be very happy to have you back.

6/10 Okay

Martin

Travelled with family
Liked: Staff & service
Well, poor service on little things, hard to say, bottle water, no we dont have, Change , no we dont have change , only 2 towels, no shower gel, no blower
Stayed 3 nights in Apr 2024
Response from V.A 12/5/24 on 12 May,2024
Thank you for your sincere comment. We regret what happened, we will take the necessary measures to guarantee better quality in our facilities so that our guests can enjoy their stay to the fullest.

6/10 Okay

Anthony

Stayed 1 night in Apr 2024
Response from V.A 4/5/24 on 4 May,2024
Buenas Tardes, Gracias por hospedarse en nuestro hotel. Esperamos verlos nuevamente.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Steady good
Stayed 1 night in Mar 2024
Response from V.A 23/4/24 on 23 Apr,2024
Thanks for you comments. we are very happy that everything was to his liking, we hope you can visit us again soon.

10/10 Excellent

Gaudy, Lebanon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing
Stayed 14 nights in Mar 2024
Response from V.A 19/4/24 on 20 Apr,2024
Thanks for you comments. It makes us feel very happy that you had a great experience.

10/10 Excellent

Gaudy, Lebanon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing
Stayed 7 nights in Mar 2024
Response from V.A 17/4/24 on 17 Apr,2024
Good Afternoon, thanks for you comments. The most important thing for us is your satisfaction with our service and attention.

10/10 Excellent

Novlyn Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Decapolis 01.04.24 to 07.04.24 for my birthday with my sisters 💕, The place was well kept, very clean 👌The breakfast was super excellent 👌Yes i recommend this hotel Decapolis 💯
Stayed 6 nights in Apr 2024
Response from V.A 16/4/24 on 16 Apr,2024
Dear Customer. We appreciate your comments about our hotel. It makes us feel proud that the needs of our clients are met in the best way we can to grow more every day and be able to provide them with better service.

10/10 Excellent

Aneisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Decapolis Hotel. It was a walk away from places to eat like McDonald, Popeyes etc. we even found a few convenient stores where we were able to buy stuff we need. House keeping came every day and they were very thorough with their cleaning. We visited one of their restaurants and the food came very quickly and was hot and delicious. The pool was also very scenic and relaxing, not to mention the hot tub. I traveled with my one year old and it was very kids friendly. I would definitely book again on my next visit to Panama
Stayed 5 nights in Apr 2024
Response from V.A 16/4/24 on 16 Apr,2024
Dear traveler, thanks you very much for you comment and for choosing our hotel. Im happy that enjoyed you stay and we hope to have you again as a guest at our hotel.

8/10 Good

Raysir

Liked: Cleanliness, staff & service, amenities
The hotel is decent for a 4-star establishment. However, the room I stayed in could use some tender loving care, the table lamp was rusty. Other than that, it was perfect. Additionally, if you need a quick bite, there are plenty of fast food restaurants in the area.
Stayed 1 night in Apr 2024

10/10 Excellent

Bert

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly.
Stayed 5 nights in Apr 2024
Response from V.A 21/4/24 on 22 Apr,2024
Thanks for you comments. We want to make each of our guests feel special. We hope you can visit us again.

8/10 Good

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Apr 2024
Response from V.A 23/4/24 on 23 Apr,2024
Thanks for you comments. we are very happy that everything was to his liking, we hope you can visit us again soon.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from V.A 4/5/24 on 4 May,2024
Buenas Tardes, Esperamos que su estadía en nuestro hotel haya sido de su total agrado. Esperamos volver a verlo pronto.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very comfortable, clean, organized place. It was a very pleasant experience.
Stayed 1 night in Apr 2024
Response from V.A 23/4/24 on 23 Apr,2024
Thanks for you comments. we are very happy that everything was to his liking, we hope you can visit us again soon.

4/10 Poor

Shreesh

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The process of Checkin was too slow.. there was a waiting for 45mins. And only 2 counters out of 4 counters of checkin was open. If there is a long queque the staff should provide with some welcome drink. The staff was busy talking to the clients and talking unnnecessary stuff instead of faster check in. Also the hand soap dispenser was empty and after 3 reminders the staff didnt come to fill up the soap. So no hand soap till my check out. This time it was seriously ridiculous.
Stayed 1 night in Apr 2024

6/10 Okay

Jenny

Travelled with partner
Liked: Staff & service, amenities
The staff was really nice and the breakfast was good, however the hotel needs some updates, especially in the bathroom. If you are looking be near Consultorios Paitilla, is just one block away. Overall for the price, it is good.
Stayed 3 nights in Mar 2024
Response from V.A 21/5/24 on 21 May,2024
Thank you for your comment, your opinion is very valuable to us since our main priority is to be able to offer a pleasant and comfortable environment for our clients.We will take your comment into account to improve our services.

2/10 Terrible

Ronald

Disliked: Staff & service
Stayed 5 nights in Mar 2024

6/10 Okay

Wendi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty,no towels,food was ok some staff helpful
Stayed 3 nights in Mar 2024
Response from V.A 12/5/24 on 12 May,2024
Thank you for your sincere comment. We regret what happened, we will take the necessary measures to guarantee better quality in our facilities so that our guests can enjoy their stay to the fullest.

8/10 Good

MIRIAN AIDE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from V.A 4/5/24 on 4 May,2024
Buenas Tardes, Esperamos que su estadía en nuestro hotel haya sido de su total agrado. Esperamos volver a verla pronto.

8/10 Good

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was the Hard Rock. The room was amazing. The only reason I don't put straight 5 stars is because there was no hot water in the shower. I tried to call reception twice, but nobody picked -up. Other than that it is a great option!
Stayed 1 night in Mar 2024

2/10 Terrible

judith A

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 12 nights in Mar 2024
Response from V.A 4/5/24 on 4 May,2024
Buenas Tardes, Esperamos que su estadía en nuestro hotel haya sido de su total agrado. Esperamos volver a verlos pronto.

10/10 Excellent

Susan, Auckland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super central and easy to walk to either the old town or to the new fancy mall. The rooms are big, clean and super comfortable. The pool is small but its great, specially after a long day of walking under the heat of panama. Breakfast is fantastic and the service overall across the hotel is great. Recomended!
Stayed 4 nights in Mar 2024

6/10 Okay

Abigail

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from V.A 4/5/24 on 4 May,2024
Buenas Tardes, Esperamos que su estadía en nuestro hotel haya sido de su total agrado. Esperamos volver a verla pronto.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Buena ubicación, Anyi en el Front Desk muy buen servicio al cliente
Stayed 2 nights in Mar 2024
Response from V.A 4/5/24 on 4 May,2024
Buenas Tardes, Esperamos que su estadía en nuestro hotel haya sido de su total agrado. Esperamos volver a verlos pronto.

6/10 Okay

Ajay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
International check in policy and disorganization
Stayed 1 night in Mar 2024

10/10 Excellent

Rosita

Stayed 3 nights in Mar 2024
Response from V.A 4/5/24 on 4 May,2024
Buenas Tardes, Esperamos que su estadía en nuestro hotel haya sido de su total agrado. Esperamos volver a verla pronto.

8/10 Good

Carey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from V.A 4/5/24 on 4 May,2024
Buenas Tardes, Esperamos que su estadía en nuestro hotel haya sido de su total agrado. Esperamos volver a verlos pronto.

10/10 Excellent

Dean, Alliston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious shower. Water pressure good.
Stayed 5 nights in Mar 2024

4/10 Poor

Janis

Stayed 2 nights in Mar 2024
Response from V.A 12/5/24 on 12 May,2024
Thank you for your sincere comment. We regret what happened, we will take the necessary measures to guarantee better quality in our facilities so that our guests can enjoy their stay to the fullest.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Good price
Stayed 1 night in Mar 2024

8/10 Good

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay! The staff at this property are very friendly and helpful! Loved the view from the pool bar & pool area!
Stayed 3 nights in Mar 2024