Avenida Balboa Con Multicentro, Panama City, Panama
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 485 out of 1000 reviews" "
10 - Excellent
485
Rating 8 - Good. 315 out of 1000 reviews" "
8 - Good
315
Rating 6 - Okay. 117 out of 1000 reviews" "
6 - Okay
117
Rating 4 - Poor. 44 out of 1000 reviews" "
4 - Poor
44
Rating 2 - Terrible. 39 out of 1000 reviews" "
2 - Terrible
39
8.6/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.2/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
4/10 Poor
Gian
Travelled with family, Travelled with family and small children
The day I arrived, they didn't have my reservation, and they made me wait for over an hour.
There was a constant noise in the room that made it impossible to sleep.
The sink was clogged.
Reception never answered the phone, nor did they respond to the numbers listed online for the hotel.
On the second day, I asked where the ice machines were, and they told me they didn't have any but would find the ice bucket in my room and bring me some ice. Two days passed, and they never brought it.
This level of service is completely unacceptable and incredibly frustrating.
Gian
Stayed 3 nights in May 2024
Response from V.A 21/5/24 on 21 May,2024
We are sorry that you have gone through a situation that should not have happened. We greatly value the time and experience of our guests. Rest assured that we will be following up on these events. We appreciate your patience.
Needs more variety food during breakfast time. Every day I took breakfast it was scramble eggs.
The mattress made noises when I slept. It was good location.
Nixia
Stayed 1 night in May 2024
Response from V.A 21/5/24 on 21 May,2024
Thank you for your comment, your opinion is very valuable to us since our main priority is to be able to offer a pleasant and comfortable environment for our guests. We will take your comment into account to improve our services.
Thank you for your comment, your opinion is very valuable to us since our main priority is to be able to offer a pleasant and comfortable environment for our clients.
Good afternoon, we appreciate your comment and we are happy to know that you had a pleasant experience during your stay at our Hotel. We hope you can visit us again.
Good afternoon, we appreciate your comment and we are happy to know that you had a pleasant experience during your stay at our Hotel. We hope you can visit us again.
Good afternoon, we appreciate your comment and we are happy to know that you had a pleasant experience during your stay at our Hotel. We hope you can visit us again.
Well, poor service on little things, hard to say, bottle water, no we dont have,
Change , no we dont have change , only 2 towels, no shower gel, no blower
Martin
Stayed 3 nights in Apr 2024
Response from V.A 12/5/24 on 12 May,2024
Thank you for your sincere comment. We regret what happened, we will take the necessary measures to guarantee better quality in our facilities so that our guests can enjoy their stay to the fullest.
6/10 Okay
Anthony
14 Apr,2024
Anthony
Stayed 1 night in Apr 2024
Response from V.A 4/5/24 on 4 May,2024
Buenas Tardes, Gracias por hospedarse en nuestro hotel. Esperamos verlos nuevamente.
I stayed at Decapolis 01.04.24 to 07.04.24 for my birthday with my sisters 💕, The place was well kept, very clean 👌The breakfast was super excellent 👌Yes i recommend this hotel Decapolis 💯
Novlyn Erica
Stayed 6 nights in Apr 2024
Response from V.A 16/4/24 on 16 Apr,2024
Dear Customer. We appreciate your comments about our hotel. It makes us feel proud that the needs of our clients are met in the best way we can to grow more every day and be able to provide them with better service.
We loved our stay at Decapolis Hotel. It was a walk away from places to eat like McDonald, Popeyes etc. we even found a few convenient stores where we were able to buy stuff we need.
House keeping came every day and they were very thorough with their cleaning. We visited one of their restaurants and the food came very quickly and was hot and delicious.
The pool was also very scenic and relaxing, not to mention the hot tub. I traveled with my one year old and it was very kids friendly. I would definitely book again on my next visit to Panama
Aneisha
Stayed 5 nights in Apr 2024
Response from V.A 16/4/24 on 16 Apr,2024
Dear traveler, thanks you very much for you comment and for choosing our hotel. Im happy that enjoyed you stay and we hope to have you again as a guest at our hotel.
8/10 Good
Raysir
9 Apr,2024
Liked: Cleanliness, staff & service, amenities
The hotel is decent for a 4-star establishment. However, the room I stayed in could use some tender loving care, the table lamp was rusty. Other than that, it was perfect. Additionally, if you need a quick bite, there are plenty of fast food restaurants in the area.
The process of Checkin was too slow.. there was a waiting for 45mins. And only 2 counters out of 4 counters of checkin was open. If there is a long queque the staff should provide with some welcome drink. The staff was busy talking to the clients and talking unnnecessary stuff instead of faster check in. Also the hand soap dispenser was empty and after 3 reminders the staff didnt come to fill up the soap. So no hand soap till my check out.
This time it was seriously ridiculous.
Shreesh
Stayed 1 night in Apr 2024
6/10 Okay
Jenny
Travelled with partner
3 Apr,2024
Liked: Staff & service, amenities
The staff was really nice and the breakfast was good, however the hotel needs some updates, especially in the bathroom. If you are looking be near Consultorios Paitilla, is just one block away. Overall for the price, it is good.
Jenny
Stayed 3 nights in Mar 2024
Response from V.A 21/5/24 on 21 May,2024
Thank you for your comment, your opinion is very valuable to us since our main priority is to be able to offer a pleasant and comfortable environment for our clients.We will take your comment into account to improve our services.
Room was dirty,no towels,food was ok some staff helpful
Wendi
Stayed 3 nights in Mar 2024
Response from V.A 12/5/24 on 12 May,2024
Thank you for your sincere comment. We regret what happened, we will take the necessary measures to guarantee better quality in our facilities so that our guests can enjoy their stay to the fullest.
The hotel was the Hard Rock. The room was amazing. The only reason I don't put straight 5 stars is because there was no hot water in the shower. I tried to call reception twice, but nobody picked -up. Other than that it is a great option!
Super central and easy to walk to either the old town or to the new fancy mall. The rooms are big, clean and super comfortable. The pool is small but its great, specially after a long day of walking under the heat of panama. Breakfast is fantastic and the service overall across the hotel is great.
Recomended!
Susan
Stayed 4 nights in Mar 2024
6/10 Okay
Abigail
23 Mar,2024
Liked: Staff & service
Disliked: Cleanliness
Abigail
Stayed 1 night in Mar 2024
Response from V.A 4/5/24 on 4 May,2024
Buenas Tardes, Esperamos que su estadía en nuestro hotel haya sido de su total agrado. Esperamos volver a verla pronto.
Thank you for your sincere comment. We regret what happened, we will take the necessary measures to guarantee better quality in our facilities so that our guests can enjoy their stay to the fullest.