All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 583 out of 1001 reviews" "
10 - Excellent
583
Rating 8 - Good. 273 out of 1001 reviews" "
8 - Good
273
Rating 6 - Okay. 88 out of 1001 reviews" "
6 - Okay
88
Rating 4 - Poor. 33 out of 1001 reviews" "
4 - Poor
33
Rating 2 - Terrible. 24 out of 1001 reviews" "
2 - Terrible
24
9.2/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.6/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Excellent
Josephine
Travelled with family, Travelled with family and small children
21 Apr,2024
We stayed at Castille Paris for two non consecutive nights and had a wonderful time there. On our second night they upgraded our room to a suite at no additional cost and the suite was very spacious and beautifully decorated. They also provided plenty of complimentary drinks and snacks. The staff were very pleasant and friendly. I would definitely recommend Castille Paris.
Josephine
Stayed 1 night in Apr 2024
Response from Alessandra Bragoli, General Manager on 25 Apr,2024
Dear Josephine,Thank you very much for taking time with this glowing review. We were happy to be a part of your Parisian escape, delivering the service of our highest standards, so it is a delight to know that you enjoyed your stay with us in duplex suite.Our gratitude for your kind words dedicated to our team. We hope to welcome you back at Castille Paris.Best regards,
Very clean and friendly staff! Celebrated my moms birthday in Paris and they made it very special for her!
Danielle
Stayed 3 nights in Apr 2024
Response from Alessandra Bragoli, General Manager on 25 Apr,2024
Dear Danielle, I was delighted to welcome you in Paris for your mom's birthday.Thank you very much for your review.I hope to welcome you soon at Castille Paris!Regards,
10/10 Excellent
Sage, London
9 Apr,2024
Sage
Stayed 3 nights in Mar 2024
Response from Alessandra Bragoli, General Manager on 1 May,2024
Dear Sage,Thank you for taking the time to score us, following your last stay in a Junior Suite Duplex.I remain at your disposal if you have any additional feedback.Thank you,
Everyone was excellent. Cleaning services impeccable. Front desk excellent customer service. They were able to honor my request for the 2 rooms to be connected. Thank you. The only negative I can say is that we were not able to get our rooms until 3:20 pm-3:30 pm. But nevertheless, everything was great!!!
Christine
Stayed 3 nights in Mar 2024
Response from Alessandra Bragoli, General Manager on 25 Apr,2024
Dear Christine, Thank you so much for your kind review.Our gratitude for your words dedicated to our team.Regarding the late check out, unfortunately we were fully booked, we were unable to offer you the departure at 3pm.I hope to welcome you back at Castille Paris.Warm regards,
I would like to have a special thanks to check in staff for their superior attention to details and excellent customer care
Kamal
Stayed 2 nights in Mar 2024
Response from Alessandra Bragoli – General Manager on 28 Mar,2024
Dear Monsieur Kamal,Thank you very much for taking the time to share your experience with us. It was a pleasure to read your review and pass on your kind words to the entire team. We hope to welcome you back again soon in Paris.Warmest regards,Alessandra Bragoli, General Manager
Response from Alessandra Bragoli – General Manager on 19 Mar,2024
Dear Anabel,Thank you for this amazing 5/5 grade !We are happy that you enjoyed your stay a in deluxe room, Rivoli side with us and hope you will keep an amazing memory of it.We hope to have the chance to welcome you back for your next stay in beautiful Paris !Kind regards,Alessandra Bragoli – General Manager
Had an amazing experience at this property. Staff were incredibly friendly and attentive to any need. Would highly recommend
Michelle
Stayed 3 nights in Feb 2024
Response from Alessandra Bragoli – General Manager on 8 Mar,2024
Dear Michelle, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had an amazing experience in your superieure room. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Alessandra Bragoli, General Manager
We were upgraded to a suite for the same price of 2 rooms and we loved every minute. The staff was very attentive and the hotel is so central and close to all my favourite spots and shops. And the cats! Cambon and Capucine are adorable.
Valeria
Stayed 2 nights in Feb 2024
Response from Alessandra Bragoli – General Manager on 2 Mar,2024
Dear Valeria,What a pleasure to read you !Thank you for sharing your feedback with us and for your sweet compliments !We are happy that you enjoyed your stay with us in a Suite Executive and hope you will keep an amazing memory of it.We hope to have the chance to welcome you back for your next stay in beautiful Paris !Kind regards,Alessandra Bragoli – General Manager
Response from Alessandra Bragoli – General Manager on 27 Feb,2024
Dear David,Thank you for taking the time and giving us such a lovely score.For any additional feedback do not hesitate to contact us.Thank you,Alessandra Bragoli, General Manager
Favourite hotel in Paris. Rooms are spacious compared to other places I've stayed in. Love the ambiance and their restaurant. Staff are all wonderful. I have nothing bad to say about Castille Paris. Will return.
Laura
Stayed 8 nights in Feb 2024
Response from Alessandra Bragoli – General Manager on 24 Feb,2024
Dear Laura,What a pleasure to read you !Thank you for sharing your feedback with us and for your sweet compliments !We are happy that you enjoyed your stay with us and hope you will keep an amazing memory of it.We hope to have the chance to welcome you back for your next stay in beautiful Paris !Kind regards,Alessandra Bragoli – General Manager
Loved staying in this property - very spacious by Paris standards and centrally located. Would happily come again!
Nadya
Stayed 2 nights in Dec 2023
Response from Alessandra Bragoli – General Manager on 13 Feb,2024
Dear Nadya, Thank you for the great review of our hotel ! We are pleased that you enjoyed your Parisian experience with us. We hope to welcome you again in the City of lights ! Warm regards, Alessandra Bragoli – General Manager
The staff at the hotel is amazing. We will be staying at this hotel again the next time we visit Paris. Thank you to the staff for helping us during our short stay.
Peter
Stayed 2 nights in Dec 2023
Response from Alessandra Bragoli, General Manager on 25 Jan,2024
Dear Peter,Thank you for taking the time to write this glowing review. We were happy to be a part of your Parisian escape, delivering the service of our highest standards, so it is a delight to know that you enjoyed your stay to the fullest. Our gratitude for your kind words dedicated to our team. We hope it will not take too long until we welcome you back at the Castille Paris.Best regards,
4/10 Poor
Evelyn
29 Dec,2023
Evelyn
Stayed 5 nights in Dec 2023
Response from Alessandra Bragoli, General Manager on 25 Jan,2024
Dear Evelyn,Thank you very much for taking the time to share your experience with us.We are saddened to see that we did not meet your expectations during your stay with us. For any additional feedback, do not hesitate to contact us.Sincerely hoping to have the chance of welcoming you back at the hotel. Best regards,
10/10 Excellent
Tavinderjit
26 Dec,2023
Tavinderjit
Stayed 6 nights in Dec 2023
Response from Alessandra Bragoli, General Manager on 25 Jan,2024
Dear Guest,Thank you for taking the time and giving us such a lovely score. For any additional feedback do not hesitate to contact us.Thank you,Regards,
The hotel and its staff are very nice. The location is just perfect!
Hasmik
Stayed 4 nights in Nov 2023
Response from Alessandra Bragoli, General Manager on 14 Dec,2023
Dear Hasmik,Thank you for taking the time to write this review. We are very happy you had a great time staying with us and we passed on your kind words to the staff.We will gladly welcome you again for your next trip to Paris.Kind regards,
Response from Alessandra Bragoli, General Manager on 14 Dec,2023
Dear guest,Thank you for giving us the highest grade possible! Our team is very glad you enjoyed your stay at the Castille Paris. We are indeed very proud of our location : being in the heart of Paris is a precious asset!Hope to see you again soon.
The hotel was very clean and the staff was super helpful it was luxurious and in a great location.
diane
Stayed 3 nights in Nov 2023
Response from Alessandra Bragoli, General Manager on 22 Nov,2023
Dear Diane,Thank you for taking the time to share your feedback and for rating us with the highest possible score! I am thrilled to learn that the effort we make in taking care of every detail and in focusing on the service contributed to make your stay unforgettable.Your kind words have happily been passed on to our team.Best regards,
The staff were friendly, helpful and attentive. Lovely, relaxing stay at the Castille with wonderful amenities, accessible to fine shopping and dining in the area. Would highly recommend and stay again.
Gisèle
Stayed 2 nights in Sep 2023
Response from Alessandra Bragoli, General Manager on 23 Oct,2023
Dear Gisèle, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Alessandra Bragoli, General Manager
Love this property. Our regular place to stay in Paris. Wonderful staff.
TED
Stayed 3 nights in Sep 2023
Response from Alessandra Bragoli, General Manager on 2 Oct,2023
Dear Ted,Thank you very much for taking the time to share your experience with us . It was a pleasure to read your review and pass on your kind words to the entire team. We hope it will not take too long until we welcome you back at the Castille Paris.Warmest regards,Alessandra Bragoli, General Manager
Response from Alessandra Bragoli, General Manager on 11 Sept,2023
Dear Tariq,Thank you for taking the time to score us.I remain at your disposal if you have any additional feedback.Thank you,Alessandra Bragoli, General Manager
Response from Alessandra Bragoli, General Manager on 21 Sept,2023
Dear Elaine Carol,Thank you for taking the time to share your experience with us . It was a pleasure to read that you enjoyed our hotel and pass on your kind words to the entire team. We hope to welcome you back again soon in Paris.Warmest regards,Alessandra Bragoli, General Manager
Response from Alessandra Bragoli, General Manager on 11 Sept,2023
Dear Susan,Thank you for taking the time and giving us such a lovely score.For any additional feedback do not hesitate to contact us.Thank you,Alessandra Bragoli, General Manager
Response from Alessandra Bragoli, General Manager on 31 Jul,2023
Dear Merlita,Thank you very much for taking the time to publish your review and for granting us the highest score possible. We take good pride in offering the best service possible. Do not hesitate to contact for any further feedback.Best regards,
8/10 Good
Gilbert
19 Jul,2023
Gilbert
Stayed 4 nights in Jul 2023
Response from Alessandra Bragoli, general manager on 8 Aug,2023
Dear Gilbert,Thank you for taking the time to score us.I remain at your disposal if you have any additional feedback.Thank you,
6/10 Okay
Gregory
18 Jun,2023
Gregory
Stayed 4 nights in Jun 2023
Response from Alessandra Bragoli, general manager on 11 Jul,2023
Dear Gregory,Thank you very much for taking the time to publish your review following your recent stay with us. We are saddened to see that we did not meet your expectations during your stay with us. Do not hesitate to contact us for any additional feedback.Sincerely hoping to have the chance of welcoming you back very soon at the hotel. Best regards,
This is in a very convenient and safe area. The staff are extreme professional!
Brett
Stayed 7 nights in Apr 2023
Response from Alessandra Bragoli, general manager on 17 Apr,2023
Dear Brett,Thank you for taking your time with this glowing review. We were happy to be a part of your Parisian escape, delivering the service of our highest standards, so it is a delight to know that you enjoyed your stay to the fullest. Our gratitude for your kind words dedicated to our team. We hope it will not take too long until we welcome you back at the Castille Paris.Best regards,
10/10 Excellent
Elizabeth
28 Mar,2023
Elizabeth
Stayed 6 nights in Mar 2023
Response from Alessandra Bragoli, general manager on 19 Apr,2023
Dear Elizabeth,Thank you for taking the time to share your feedback and for rating us with the highest possible score! I'm thrilled to learn that the effort we make in taking care of every detail and in focusing on the service contributed to make your stay unforgettable.Best regards,
Response from Alessandra Bragoli, General Manager on 21 Mar,2023
Dear Ewa,Thank you so much for taking the time to give your review with such a lovely score, following your recent at Castille Paris. Don't hesitate to contact us to share your preferences for your next parisian trip.Best regards,
Every member of the staff was polite, friendly, helpful and considerate.
Selwyn
Stayed 3 nights in Mar 2023
Response from Alessandra Bragoli, General Manager on 14 Mar,2023
Dear Guest, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,
Wonderful quaint Parisian and of course best location
laura
Stayed 7 nights in Mar 2023
Response from Alessandra Bragoli, general manager on 13 Mar,2023
Dear Guest,Thank you for your review and for taking the time to write it. Don't hesitate to contact us if you have any further feedback, we will be glad to arrange everything according to your preferences for your next stay.We hope to see you soon!
10/10 Excellent
Lara
12 Mar,2023
Lara
Stayed 7 nights in Mar 2023
Response from Alessandra Bragoli, general manager on 3 Apr,2023
Dear Lara,Thank you for taking the time and giving us such a lovely score. For any additional feedback do not hesitate to contact us.Thank you,
10/10 Excellent
Hamad
16 Feb,2023
Hamad
Stayed 2 nights in Feb 2023
Response from Alessandra Bragoli, general manager on 20 Feb,2023
Dear Guest,Thank you for taking the time and giving us such a lovely score.For any additional feedback do not hesitate to contact us.Thank you,
2/10 Terrible
K Summer
7 Feb,2023
Disliked: Staff & service
K Summer
Response from Alessandra Bragoli, general manager on 7 Mar,2023
Dear Guest,Thank you very much for taking the time to give us this review. We would be glad to hear any further feedback concerning your recent stay. We appreciate all the reviews and take them seriously and of course make any necessary changes to improve the service for our guests. Sincerely hoping to have the chance of welcoming you back very soon at the hotel.
Lovely hotel with a fabulous restaurant. Perfect surrounding. Paris at its best. Missing Elliot very much.
Isabelle
Stayed 6 nights in Jan 2023
Response from Alessandra Bragoli, general manager on 10 Feb,2023
Dear Isabelle,Thank you very much for your kind feedback. It was a pleasure to read that you enjoyed our hotel and our delicious Italian restaurant. Hopefully we will have the chance to welcome you back very soon in Paris. Best regards,
10/10 Excellent
Saypin Chaobol, Huntington Beach
20 Jan,2023
Saypin Chaobol
Stayed 2 nights in Jan 2023
Response from Alessandra Bragoli, general manager on 7 Mar,2023
Dear Guest,Thank you for taking the time and giving us such a lovely score.For any additional feedback do not hesitate to contact us.Thank you,
Incredible location, Parisian charm, and Alize is the most incredible hotel manager! She wanted to ensure our stay was perfect, and took care of any minors issue we had. Thanks to Hotel Castille this was one of our best family trips ever!
MICHELLE
Stayed 6 nights in Dec 2022
Response from Alessandra Bragoli, General Manager on 10 Feb,2023
Dear Guest, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,
our room was very very very small not even a room, it was just closet. we pay over 350
Verified traveller
Stayed 2 nights in Jul 2022
Response from Alessandra Bragoli, general manager on 30 Dec,2022
Dear Guest,Thank you very much for taking the time to share your experience with us .We are saddened to see that we did not meet your expectations during your stay with us. Sincerely hoping to have the chance of welcoming you back very soon at the hotel. Best regards,
What a wonderful experience. From start till end. Concierge was so helpful and insightful with great recommendstions. Reception qas so helpful. Yes, rooms are small but such is Paris. Complimentary mini bar is wonderful. Everything was perfect. Location was great and yiu can walk to major attractions within 40 min. Taxis are so convenient to get and the whole area is bustling. The hotel itself is on the quieter stretch of the busy area. Wonderful wonderful!
YAP PING SIN
Response from Alessandra Bragoli, general manager on 12 Dec,2022
Dear Guest,Thank you for taking your time with this glowing review. We were happy to be a part of your Parisian escape, delivering the service of our highest standards, so it is a delight to know that you enjoyed your stay to the fullest. Our gratitude for your kind words dedicated to our team. We hope it will not take too long until we welcome you back at the Castille Paris.Best regards,
Response from Alessandra Bragoli, General Manager on 25 Nov,2022
Dear Guest,Thank you for taking the time to share your feedback following you recent stay with us. We are so sorry to hear that you were disappointed and we are a bit surprised by this feedback, that is not representing our hospitality culture and our devotion to Guests. Do not hesitate to contact us directly if you are planning to come back to Paris, we would be happy to assure to you a unique accommodation for your next stay at Castille ParisWe remain at your disposal for any additional requirement. Sincerely,