Booked for my nephew and daughter to stay in 2 rooms for 2 nights. They were made to pay in full at check in. Quite noisy but to be expected in a city centre. Noisy cleaning staff early in the morning, no regard for guests. 1st morning no hot water. No working telephone in the room to contact reception. When they went down, they were rudely told it was being dealt with, no idea how long it would take, but it happened often. No apology. Another noisy night and at check out they complained to a much more helpful receptionist who could only suggest a reduction on a return stay. No chance of that!