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Reviews of The Senses Resort & Pool Villas, Phuket

5 out of 5
The Senses Resort & Pool Villas, Phuket
111/7 Nanai Road, Patong Beach, Patong, Phuket

Reviews

8.8

Excellent

Rating 10 - Excellent. 484 out of 867 reviews" "
Rating 8 - Good. 289 out of 867 reviews" "
Rating 6 - Okay. 53 out of 867 reviews" "
Rating 4 - Poor. 25 out of 867 reviews" "
Rating 2 - Terrible. 16 out of 867 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Torsa

Liked: Cleanliness, staff & service, property conditions & facilities
The prop

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family stayed in one of the two bedroom villas. It was one of the best Thailand experiences we had! Our villa was so quiet and the pool was amazing. We even used the hotel pool for happy hour and had a great time there too. I can’t believe how kind and helpful all of the staff are! The only recommendation we would have is that they upgrade their menu.
Stayed 5 nights in Feb 2024

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our second time staying at The Senses pool villas, we will be back. It is our favorite place to stay! Staff are the best & the villa is amazing.
Response from Thanchanok on 15 Mar,2024
Dear Napper, Thank you for choosing The Senses Resort & Pool Villas, PHUKET for your recent stay and for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay once again and that our staff exceeded your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back for another amazing stay in the future.Warm regards,The Senses Team

8/10 Good

Jonathan

Stayed 4 nights in Dec 2023
Response from Thanchanok on 15 Mar,2024
Dear Jonathan,Thank you for choosing The Senses Pool Villas for your recent stay and for taking the time to share your positive experience with us, and we look forward to welcoming you back for another amazing stay in the future.Warm regards,The Senses Team

10/10 Excellent

David

Stayed 5 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

Jerusha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jul 2023

10/10 Excellent

Jeana

Liked: Cleanliness, staff & service, property conditions & facilities
Solo traveler. I was extremely happy with the staff, service and the property. Everyone was super friendly, good food and the property was nice and clean. Close to stores, restaurants, and bars/lounges. Free shuttles to the beach. Only issue is the lighten in the rooms, but overall amazing experience.
Stayed 5 nights in May 2023
Response from Mam on 3 Jun,2023
Dear Jeana,Thank you for choosing to stay with us and taking the time to share your feedback. We are thrilled to hear that you had an amazing experience during your trip. Our team takes great pride in providing excellent service and ensuring a clean and pleasant environment for our guests, so your kind words mean a lot to us.It's wonderful to know that our staff was friendly and attentive throughout your stay. We believe that outstanding service can truly enhance a guest's experience, and we're delighted that we were able to meet your expectations in this regard. We're also glad that you enjoyed the good food we offer and found our property to be nice and clean.We understand the importance of convenience and accessibility, and we're pleased that our location, with its proximity to stores, restaurants, and bars/lounges, was suitable for your needs. It's also great to hear that you found our complimentary shuttles to the beach to be convenient.Regarding the lighting in the rooms, we appreciate your feedback. We constantly strive to improve our facilities and amenities, and your comments will certainly be taken into consideration as we plan for future updates and enhancements.Once again, thank you for your kind words and for choosing our property for your trip. We would love to have the opportunity to welcome you back in the future and provide you with another exceptional experience.Best regards,Thanchanok Pramkull

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooms. Amazing services. Genuinely the best views of Phuket available. Transportation is perfect also between villas and rooms and the city and everywhere.
Stayed 5 nights in Apr 2023
Response from Mam on 3 Jun,2023
Dear Ali,Thank you so much for taking the time to share your incredible experience at our property! We greatly appreciate your kind words and are thrilled to hear that you found our rooms amazing and our services exceptional. It's fantastic to know that you enjoyed the breathtaking views of Patong from our property.We take great pride in providing seamless transportation options for our guests, and we're delighted that you found our transportation services to be perfect, whether it was between the villas and rooms or exploring the city and its surroundings.Your positive feedback means the world to us, and we will continue to strive for excellence in delivering memorable experiences to all our guests. We can't wait to welcome you back for another amazing stay in the future.Once again, thank you for choosing our property and for sharing your feedback. We truly appreciate it!Warmest regards,Thanchanok Pramkull

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, always very helpful
Stayed 16 nights in Apr 2023
Response from Mam on 3 Jun,2023
Dear Michael,Thank you for your kind words! Our team takes pride in being friendly and always ready to assist. We appreciate your feedback and hope to welcome you back soon.Best regards,Thanchanok Pramkull

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Fine place to stay on the outskirts of patong and close enough to walk to everything in the town. Quiet at night and a wonderful setting with attentive and happy staff
Stayed 9 nights in Mar 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and extremely happy to offer assistance. A special mention to a young lady called Queen, what a tremendous staff member. she made our stay at this resort a memorable one. The location is fantastic and all the services provided were exceptional. i would highly recommend this Resort and would definitely be back. S&P Gatt
Stayed 14 nights in Jan 2023

10/10 Excellent

DORENE, Inglewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay that boast beautiful beach & city views. Great breakfast with lots of options. Complimentary rides to the beach and up/down rides from lobby to street.
Stayed 3 nights in Nov 2022

6/10 Okay

Ahmed

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Tang

Stayed 1 night in Sep 2022

10/10 Excellent

Matthias

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I was at the resort from 13-18th Aug and my birthday fell on the 15th. On my birthday, I was waiting for a cab at the hotel lobby when the hotel reception staff came and wished me happy birthday. They brought a cake and the entire team began singing the birthday song. This really warmed my heart. I've been to Patong and several other parts of Thailand the past few years. But never have I received such exceptional service from any other hotels. The staff of The Senses Resort have genuinely provided me an unique experience that I will never forget. From the cleanliness of the room, pool and toilet, to the changing of towels daily and staff that were eager and genuine to help. They went over and beyond to help make our stay enjoyable. The only gripe I had was the fact that the hotel was a little far from the beach and it was difficult to get a grab or bolt at this location. This could probably could be solved with renting a bike for the stay. I sincerely hope to come back again one day. Thank you so much.
Stayed 5 nights in Aug 2022

10/10 Excellent

Anbualagan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very spacious room and toilet. Liked it so much.
Stayed 3 nights in Jul 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The stay was good, the staff and service very pleasant although the hotel felt quite dated, which obviously has had little money spent on upkeep the last couple of years.
Stayed 3 nights in Apr 2022

6/10 Okay

MAITIN

Disliked: Property conditions & facilities
We arrived at 4pm ( check in is 2pm) room want ready. They couldn't find my reservation. When I checked out another couple was having the same problem. Truly a lovely hotel with incompetent management.
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

10/10 Excellent

CocoD

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did 3 nights in the regular hotel and 2 nights in the villa. Pool was great, the fitness area was ok. The rooms were clean and spacious! The villa.. wow just wow the view was nothing short of spectacular. Loved it expensive but damn was it worth it. Also the staff was extremely kind and helpful. Also the lady who I can’t remember that helps with the tours is great.
Stayed 2 nights in Feb 2020

8/10 Good

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Darren, Kondinin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location the room, very glad we could not hear the building going on next door from the room, something you could not avoid at the swimming pool could explain why very few where taking advantage of a great pool.
Stayed 7 nights in Feb 2020

8/10 Good

Robert K W

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Phuket getaway
Hotel location acceptable situated on a small hill so rooms have view of the city n skyline below. Room big compared to hotels in Hong Kong but bathroom amenities so so. Hotel operates a shuttle bus per schedule to the beach and the main shopping mall and walking less than 15 min so makes getting around easy. Breakfast is so so more dishes on local food but nice view overlooking the city below. Stay ok for a locally run hotel but a bit pricy when tax added on !
Stayed 3 nights in Feb 2020

8/10 Good

Halla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel, not yummy breakfast
The hotel, the room, and the staff were top notch however the mattress was quite hard to sleep on, and breakfast was below standard. The lobby, lifts and the areas connecting the rooms were not air conditioned and really hot. Also, walking back to the hotel is quite hard as it’s up the hill and should have those golf cars handy for residents. The lady at the tour desk was really helpful and friendly.
Stayed 3 nights in Jan 2020

10/10 Excellent

Arnolia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff who made is feel at home!
Stayed 4 nights in Dec 2019

10/10 Excellent

Andrew, brisbane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this property is in a nice spot on a mountain with ripper views, and far away from patong to not be flooded by noise. the walk to patong is pretty easy ~15 minutes, there are plenty of good restuarants and the banzaan market an easy walk. the pool is very big and lovely, nice bar with stools in the pool. the staff will drive u down the driveway and there are buses to patong every other hour or so. breakfast is superb, i would recommend this hotel
Stayed 8 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019

10/10 Excellent

Henri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, excellent staff..definitely recommend this to everyone.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and the pool was really nice. Resort is conveniently located and easy to get around. Breakfast could be improved though. I'd prefer a better layout and more local food
Stayed 2 nights in Nov 2019

8/10 Good

Yu, HK

Travelled with family, Travelled with group
Views from my room is not bad, but service really bad, housekeeping always forget refills shower gel and shampoo, don’t change the towels. The toilet always clogged, even we didn’t throw any paper into the toilet already, but still clogged. Breakfast also taste really really bad, all juices are mix so much water, No taste at all, it is just like dish-water. On last day when checking out, we have been told that we lost their tote bag, but we don’t even know they have a tote bag in room since first day we checked in. However after 15 minutes they told us they had found the bag already. Wasted our time. The housekeeping service in this hotel is the worst I have ever ever seen.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room because is same as show when I booking.
Stayed 3 nights in Nov 2019

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Oct 2019

8/10 Good

kit, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like - friendly staff with smiling face, big swimming pool, shuttle service to Puhkiet town Not like - deposit by credit card would hold for one month, quality of food of breakfast was fair
Stayed 4 nights in Oct 2019

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, nice hotel
Hotel is located in a very nice area, and tucked away off the main road. The staff were friendly and very helpful. Breakfast had plenty of selection. Only thing to watch would be the room you book, I booked a deluxe room, it turned out to be a basement room with a balcony that looked out onto a bush a nothing else, with no elevator access down to it either!! However the staff were very helpful and upgraded me for a small fee. There is also plenty of moped hire places within a 10 walk from the hotel!! I would recommend this hotel!!
Stayed 3 nights in Sep 2019
Response from Thanchanok on 15 Oct,2019
Thank you very much for all your kind comments. We are heart warmed to read that you enjoyed our Thai hospitality as well as the hotel location. Again, thank you for staying with us and we hope we may be at your service once again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very quite and good area clean villa good for families also the staff was so nice with us but the breakfast its not too much good
Stayed 11 nights in Sep 2019
Response from Thanchanok on 15 Oct,2019
A grateful thank you for your lovely feedback, we are delighted to know that we met your expectations. Your comments have been shared among our team and is motivating us all to keep up the highest standards of service.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The villa private pool was the most amazing thing. The view looked amazing - sea view was the best. Cannot fault the villa
Stayed 10 nights in Sep 2019
Response from Thanchanok on 19 Sept,2019
I would like to take the opportunity to thank you for choosing The Senses and we really appreciate you taking the time to share your experience. We are delighted to read you enjoyed our unique property including the the private pool and sea view. We hope to have the opportunity to impress you again.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Okayiish
I booked a room for 2 adults, my issue they only leaving one very small soap if any, one shower gel. At first I used to call the front desk and explain that we are 2 adults, ask them to bring one more, then I got tired from of calling and I bought my own from outside. It’s not a big deal but if I’m paying triple the price compared to other hotels I expect at least a better service. Everything else was ok.
Stayed 5 nights in Jul 2019
Response from Thanchanok on 25 Sept,2019
Thank you for your recent visit. We are disappointed to read that your stay did not live up to your expectations and please accept my sincerest apologies for any inconvenience this may have caused.

10/10 Excellent

Sharon, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were always friendly and helpful and facilities were fantastic
Stayed 9 nights in Aug 2019
Response from Thanchanok on 5 Sept,2019
Thank you for this glowing review and it is a delight to learn of your outstanding experience. It is always nice to receive positive feedback and your kind compliments will be shared with the entire team

8/10 Good

AgnesA, SG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel on a hill :) but the walk up is a bit of a challenge
Stayed 3 nights in Aug 2019
Response from Thanchanok on 5 Sept,2019
Thank you for taking the time to provide us with your valuable feedback,

6/10 Okay

Shabib

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Safety only and staff were amazing to contact but that was it
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Thanchanok on 5 Sept,2019
Thank you for taking the time to provide us with your valuable feedback.

8/10 Good

Thi, Melbourne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Must stay in the pool villas!! The villas are in great condition, and the pool is awesome.
Stayed 5 nights in Jun 2019
Response from Thanchanok on 30 Aug,2019
Thank you very much for taking the time to share your experience of The Senses after your recent stay with us. We are heart warmed by your excellent review and so pleased that you had a great time with us. Your kind words will be shared among our entire team. Thank you again for choosing The Senses, and we hope to see you again.

10/10 Excellent

Verified traveller

Stayed 4 nights in Jul 2019
Response from Thanchanok on 5 Sept,2019
Thank you for taking the time to provide us with your valuable feedback,

4/10 Poor

Chloe

Travelled with family
Disliked: Cleanliness
The cleanliness is not acceptable as a 4 star hotel. I found dirty duvet sheet, dirty pillow case, bath towel with stain. The shower room is full of black mould. I have read the reviews about this hotel before making the decision, in 1/10 there is a bad comment. I thought it was just a rare case. However, don’t ever think you are the lucky one. I don’t even want to talk about the hospitality of the staff. You will have better choice in phuket.
Stayed 4 nights in Jun 2019
Response from Thanchanok on 30 Aug,2019
Thank you for choosing The Senses and taking your time to provide us valuable feedback after your recent stay. We are very sad to know your stay was disappointing and all your comments has been taken on board and passed to the team for further improving our product and services. Once again apologies for your unsatisfied stay and thank you for taking your time to share your experience with us.

10/10 Excellent

Nelson, Taupo NZ

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little aprehensive when booking as our first trip to Patong, Phuket. But loved the spot on the hill above Patong, keeps a breeze on the hottest days. The view day and night just magic, and a great sized swimming pool with bar and light meals. Found the staff very friendly and helpful, even under pressure. Great service. Rated the breakfast buffet, plenty of choice for all tastes. Fresh fruits, pineapple and water melon. Only point that may worry some would be the steep drive to walk down. But they do have a shuttle that runs to the shopping centre. Will be back to stay again, thanks so much.
Stayed 10 nights in May 2019

10/10 Excellent

KAR NGAI IKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top pool villa room at Senses
Absolutely mind-blowing! Great service quality with stunning view over Patong Beach at the pool villa room. Totally unforgettable and wish to stay a little longer. Definitely recommended to those who would like to catch a breather from the hectic city or creating a romantic honeymoon moments.
Stayed 1 night in Apr 2019

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff was very nice
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so friendly & pool was great food was excellent
Stayed 12 nights in Apr 2019