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Reviews of Hôtel Villa Navarre

5 out of 5
Hôtel Villa Navarre
59, avenue Trespoey, Pau, Pyrénées Atlantiques

Reviews

8.6

Excellent

Rating 10 - Excellent. 75 out of 144 reviews" "
Rating 8 - Good. 49 out of 144 reviews" "
Rating 6 - Okay. 10 out of 144 reviews" "
Rating 4 - Poor. 7 out of 144 reviews" "
Rating 2 - Terrible. 3 out of 144 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at Hotel Villa Navarre
We had a lovely stay at this hotel whilst visiting Pau. Highly recommend their restaurant and the views are stunning, across the town to the Pyrennes. Short drive or few km walk into main town
Stayed 2 nights in Dec 2022

2/10 Terrible

Carlos

Stayed 1 night in Jun 2022

10/10 Excellent

John, Medina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb staff who were able to accommodate all our needs. That included finding a way to allow us to stay two additional nights in our fantastic room even though the hotel was full. The food and service in restaurant was outstanding.
Stayed 1 night in Nov 2021

10/10 Excellent

Desmond Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff, very good restaurant
Stayed 1 night in Oct 2021

6/10 Okay

Les

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Disappointing for a 5 Star Hotel
The hotel looks lovely but for a 5 star hotel it desperately needs care and attention. The handle of our door came off cracks all over the room and main stairway. The room staff were poor (sugar not refilled, dirty glasses not taken away, soap not in the bathroom when we arrived. Only small things but it’s a 5 star hotel costing over £200 a night). Cannot complain about the front of house staff they’re lovely.
Stayed 5 nights in Jul 2020

10/10 Excellent

Steve/julia, Bath UK

Liked: Cleanliness, staff & service
Beautiful Spacious Chateau - stunning views across to the pyranees Helpful friendly staff and a really nice evening meal Overall a very enjoyable stay in a wonderful location
Stayed 1 night in Jul 2020

10/10 Excellent

Tomoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good get away
Great ambience, calm and good health spa. The room may need a slight modernisation but great service and atmosphere
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is great. But the room was very hot without air conditioning. After I opened the patio door, it was fine. But, it would be nice to have air conditioner.
Stayed 3 nights in Dec 2019

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful and welcoming chateau.
This was a beautiful hotel. The service was wonderful, as was the views and the grounds. We had dinner at the hotel the first night and it was very good. The hotel is walk-able to shopping areas. (About 20-30 minutes.) I would definitely stay here again.
Stayed 2 nights in Sep 2019

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Chateau
Beautiful chateau nestled in a quiet part of town on a large estate. Staff were friendly, helpful and spoke good English as well. Would definitely come back.
Stayed 1 night in Jul 2019

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant and friendly
Lovely villa that was turned into a beautiful small hotel with elegant decor away from busy old town and beach. Helpful and friendly staff. Spacious rooms. Wonderful breakfast. Large public living room with fireplace.
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful historic property and a young staff tres agreeable.
Stayed 1 night in Apr 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Classy place, but in need of a bit of a makeover
Excellent bedrooms, the spa was disappointing - small pool and poorly signed with no one manning the reception desk. Public rooms were tired and lacked atmosphere, not helped by the lack of residents using them.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with an amazing staff and excellent staff.
Stayed 1 night in Dec 2018
Response from Maëlys on 25 Dec,2018
Good morning Sir, Thank you so much for this comment. Don't hesitate to come to see us again. It would be a pleasure. Wish you happy Christmas holidays. Best regards, The reception

10/10 Excellent

Thomas

Stunning building, friendly staff, room spotless. Will definitely stay there again
Stayed 1 night in Oct 2018
Response from Maëlys on 30 Oct,2018
Thank you for your comment. It would be a pleasure to welcome you again in our establishment. Best regards

8/10 Good

Tiro, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel has charm but needs refurbishment Cuisine very good
Stayed 1 night in Sep 2018
Response from Maëlys on 30 Oct,2018
Thank you for your comment. Our buildings are old, we understand and schedule regularly refurbishments. Hope to see you again Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Chateau
Beautiful property, and a very relaxing stay.
Stayed 2 nights in Sep 2018
Response from Maëlys on 30 Oct,2018
Thank you for your comment. We are pleased to read that you have enjoyed your stay with us. Hope to see you again. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel. Excellent
Stayed 2 nights in May 2018
Response from Audrey on 26 Jun,2018
Thank you for your comment. We hope to have the pleasure of welcoming you for your next stay in Pau. Best regards

8/10 Good

thanomsri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location.beautiful property.very good service.nice restaurant.quiet room. Just the bathroom was too simple for a five star hotel

10/10 Excellent

abbas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Merci

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immaculate Holiday
What an amazing place to stay. So central to town and the hotel itself is spectacular. The service was amazing and the staff incredibly friendly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel in Pau!
This is a terrific hotel within a moderate walk to a modern shopping region. The hotel main building is charming; the annex (formerly the stables) is quite adequate, but try to stay in the main building!! The only bad side--- rooms for two are furnished with only one coffee cup!?! One of the halogen lights in our bath was burned out.

6/10 Okay

Gerard, France

Liked: Room comfort
Disliked: Property conditions & facilities
A bit desapointed
All week end without Wifi ...almost 2 days without hot water...problems of water pump

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded yet close to downtown
The hotel was very nice--a historic building with modern amenities. The large grounds gives a feeling of serenity and seclusion, yet it is within walking distance, albeit a good hike, to downtown museums, restaurants, and other activities.

6/10 Okay

MERCEDES, Arg

Liked: Cleanliness
Do not expect a five star hotel
The old building is very very nice but The decoración is so poor! It has a wonderful living room. The walls all coverded in a beautiful "boisserie" however the lack of good taste is amazing. Not at all a five star hotel! Pity!

8/10 Good

Maria L.

Liked: Cleanliness, staff & service, room comfort
great trip
the hotel needs small repairs, but overall is a good place to stay

2/10 Terrible

Jane, Noosa, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No way is this a 5 star hotel!
The hotel is badly run and very run down. Horrible stained carpets, wine stained bedding, empty bar fridge, empty tissue holder, damaged walls, a 2 coat hanger wardrobe, damaged bathroom vanity. Do yourself and wallet a favour and don't stay here.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Good location but Tired
Nice location, walkable to town, in a park-like setting off the main road. Hotel and rooms are worn and tired but the bed was comfy. Not many amenadies. The food was average and over priced. No one helped us carry our bag up the stairs when checking in, and they charged us $6 for a small coffee the morning we left. But the staff was very nice and helpful and they changed our room to a much nicer one when we didn't like he first one. Looking into some other rooms that were being cleaned, some had very weird layouts and seemed really old. The carpet in our room was clean but stained. Not a bad place to stay, but not what I would expect from a Relaix and Chateau hotel

10/10 Excellent

Philip, Upton upon Severn, Worcestershire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel, staff and food.
We were there for one night on our way through France. We really hope to go back and stay longer

10/10 Excellent

Simon, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an excellent hotel located a little outside the city center in an nice residential area. It is an old estate converted to a hotel. Very comfortable and pleasant. The dining room is exceptional.

10/10 Excellent

Terry, united States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful site outside Pau center
impressive hotel facility is on expansive manor house grounds, using original house and completely renovated out-buildings; elegant and clean; separation from town center is relaxing but requires car (or perhaps taxi) to reach town; dinner was wonderful and the staff very helpful

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel walking distance to Pau
This is a gorgeous hotel walking distance from Pau. Stay here if it suits your itinerary!

4/10 Poor

SussexTraveller, UK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Oh dear...
Booked a standard room, which we thought was OK if unexciting... but we discovered it was certainly not OK after we found cockroaches in the loo and shower room when we got back from an evening out. They knew the building had a problem, and moved us quickly, even though it was midnight. However, for obvious reasons, I can not recommend.

8/10 Good

Michael, Castres

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Lovely looking hotel - shame about the management.
Our room was not ready when we arrived but were given another which was not up to standard (cous-cous in mini bar and earbuds on floor and light bulb in bathroom not working). Room was not serviced until following afternoon whilst we wanted to have a siesta. Having pre-booked a massage in the spa, I was told that because I was 10 minutes late it was cancelled. After discussion, this was retracted.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed elegance
Quiet with a sense of the country yet close and easy to get to the city - by car preferably. Lovely grounds and enjoyed the indoor heated pool and spa. Staff very welcoming. The best was enjoying a drink in the salon and then dinner by their chef Duplantier.

8/10 Good

John, Exeter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2-day stopover en route from Santander to Roscoff
Well positioned, on P7 bus route to town centre. Very rural feel. Reception staff speak perfect English. Nice grounds, slightly unkempt at rear. Inside pool area smart but small; outside pool out of commission. Good parking. Lovely view of mountains, some with snow. Food not far off Michelin-star standard, served by attentive and welcoming staff. Room very quiet and large (with bath, hooray, not a shower) but looking a little tired in the décor. Private patio, on which to enjoy the evening sun.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
good experience
nice stay at Villa Navarre, excellent location, nice mountains view, good restaurant, room simple but fine.

10/10 Excellent

Richard, Brixham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lives up to expectations
We splashed out on the suite, and it was spot on in everyway apart from the usual problem of inadequate lighting around mirrors. Excellent evening meal, sensibly priced. Clean hotel situated in pleasant grounds, helpful staff. Downside have to drive into city

8/10 Good

fraser, Aberdeen

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel in pau - lovely view
Stay in hotel was lovely. Service in restaurant was excellent however from the bar was a bot slow. However overall stay in lovely surroundings was great.

10/10 Excellent

Anonymous, Bordeaux

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant and quiet
Excellent Service. Fine restaurant. Comfortable and relaxing. I will return. Unfortunately the spa was closed. It is a long walk to the middle of town.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best and most help staff I have ever come across,

8/10 Good

rwbrussels, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in quiet location...
...great hotel in very quiet location, so you need a car probably, but very nice indeed. Romantic, secluded...

10/10 Excellent

Olivier, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
The hotel, rooms, staff, everything is great. I would not recommend the restaurant though: the food is good, but overpriced and quantities are so small, you can't even taste it properly.

10/10 Excellent

Mary K

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel located outside Pau but very convenient local bus service. Hotel very comfortable and peaceful. Would have liked more variety in evening dinner menu but plenty of restaurants in Pau so not a problem. Would recommend hotel for short stays.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Marcia, Boston, MA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming estate in Pau
Our GPS was not cooperating when we were looking for this hotel,but after stopping at another hotel for directions, we were impressed by this lovely place. It is set back from the road and is a lovely old estate with a fantastic restaurant. The rooms were nice, comfy though a bit spartan...we'd go back anytime...