Pelling Holiday Rentals

"Worst hotel and rudest customer service in 25 years We were wrongfully charged for meals for an extra guest ! The hotel at Pelling said they couldn’t do anything abt it. So I called and emailed the Elgin main customer service at Kolkata couple of times. They were extremely rude, and hung up on me the first time, just after 3 minutes. I called hotels.com requesting a refund of the extra charges. Hotels.com agreed with us but the Elgin (Ms. Sonali) denied us any refund. I emailed the Elgin but they simply did not respond. Don’t book this hotel - we got NO view of the Kanchenjunga. Many hotels in the area falsely claim to offer views of the Kanchenjuna. "

"Very clean, comfortable and well-located hotel. The staff are amazingly friendly and helpful. We had a problem with the taxi pick-up for the next leg of our break and the staff were incredibly supportive and kind and made sure that we were comfortable even though we had checked out. "

"Amazing "

"Great location, great character and amazing staff"

"The hotel’s approach is soo steep, we had to think twice before heading out each time. They should offer complimentary shuttle service at least. Not recommended for elderly travelers. The food was not that great for the price they are charging. Overall the trip will be more exhausting if one decides to put up at this property. There is no parking available at the property so if you call for a taxi, you have to be ready at the gate at the precise time so that you can board the car and leave as it is a one way narrow street. If one wants to visit the mall road frequently, suggest you stay at a different property. The kitchen closes at 9:30PM which is not practical at all (I dont know about the other hotels as this was my trip to Darjeeling). The room phone was not working and even after complaining on all 3 days, it want changed/repaired and I had to climb 3 floors down to the reception to talk to house keeping. Lastly, there is no lift in this hotel and if you are allocated a room on the 3rd floor, you literally have to climb up 5 floors (from the road it is 2 floors to the reception which is termed as ground floor). "