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Reviews of Fairfield Inn & Suites by Marriott Philadelphia Horsham

2.5 out of 5
Fairfield Inn & Suites by Marriott Philadelphia Horsham
2440 Maryland Rd, Willow Grove, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 525 out of 848 reviews" "
Rating 8 - Good. 192 out of 848 reviews" "
Rating 6 - Okay. 70 out of 848 reviews" "
Rating 4 - Poor. 29 out of 848 reviews" "
Rating 2 - Terrible. 32 out of 848 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yitbarek

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 4 nights in May 2024

10/10 Excellent

Tamar, Bear

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great except in the dining area there is a high rise table in front of the television. When people sit there it blocks the view of other guests.
Stayed 1 night in May 2024
Response from Dave R. General Manager on 18 May,2024
Dear Tamar, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We will send your concern of the high rise table blocking the TV to the appropriate leadership team. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

Tamar, Bear

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in May 2024
Response from Dave R. General Manager on 18 May,2024
Dear Tamar, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

Hasina, shrewsbury

Liked: Cleanliness, staff & service, property conditions & facilities
Nice n quiet location, easy access from the highway, rooms were big, equipped with a mini fridge and a microwave, free hot breakfast, Fast check in and out, Will stay again definitely !
Stayed 1 night in May 2024
Response from Dave R. General Mmanager on 16 May,2024
Dear Hasina, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

Walter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast
Stayed 1 night in May 2024
Response from Dave R. General Manager on 13 May,2024
Dear Walter, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

Tamika, Philadelphia Pap

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool
Stayed 1 night in May 2024
Response from Dave R. General Manager on 13 May,2024
Dear Tamika, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

8/10 Good

Keoka

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good during my stay except Elevators needed mopping in the evening that remained messy until the morning after it was reported. Also, in my room towards the bottom on the wall that leads to the closet where some spots/stains that were overlooked during cleaning.
Stayed 2 nights in May 2024
Response from Dave R. General Manager on 13 May,2024
Dear Keoka, Thank you for staying at our hotel. Your experience is important to us and we appreciate the time you took to bring your concerns to our attention. We are glad mostly everything was good during your stay. We are sorry that we could not meet your expectations regarding the elevator and the wall near the closet. We will report your issues to the appropriate departments. We hope to see you again soon. With Hospitality,Dave R. General Manager

6/10 Okay

Deborah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No one was at check in when we arrived and we waited 20 minutes until employee Janesa arrived, early for her shift, was very apologetic and checked us in along with 2 other guests who were also waiting. No idea where the assigned employee was. Janessa jumped in and was very helpful.
Stayed 1 night in May 2024
Response from Dave R. General Manager on 8 May,2024
Dear Debirah, Thank you for staying at our hotel. Your experience is important to us and we appreciate the time you took to bring your concerns to our attention. We are sorry that we could not meet your expectations. With Hospitality,Dave R. General Manager

6/10 Okay

Elizabeth

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Stained sheets, shower curtains
Stayed 2 nights in May 2024
Response from Dave R. General Manager on 8 May,2024
Dear Elizabeth Thank you for staying at our hotel. Your experience is important to us and we appreciate the time you took to bring your concerns to our attention. We are sorry that we could not meet your expectations. With Hospitality,Dave R. General Manager

8/10 Good

Mazon

Liked: Cleanliness, staff & service
I liked it.
Stayed 2 nights in May 2024
Response from Dave R. General Manager on 8 May,2024
Dear Mazon, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

6/10 Okay

Aaron

Travelled with partner
They need to sound proof rooms
Stayed 1 night in Apr 2024

10/10 Excellent

Markinwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nicee and quiet
Stayed 1 night in Apr 2024
Response from Dave R. General Manager on 24 Apr,2024
Dear Markinwood, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found our hotel nice and quiet. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

Meg

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 5 nights in Apr 2024
Response from Dave R. General Manager on 24 Apr,2024
Dear Meg, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you had a great stay. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

Christian, New Orleans

Stayed 3 nights in Apr 2024
Response from Dave R. General Manager on 19 Apr,2024
Dear Christian, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, staff was available and helpful, and the room was lovely.
Stayed 1 night in Apr 2024
Response from Dave R. General Manager on 17 Apr,2024
Dear Valerie, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found our hotel clean, our staff helpful and our rooms lovely. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

Robert, Yonkers

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Dave R. General Manager on 17 Apr,2024
Dear Robert, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy your stay was excellent. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

Kelly, Sunderland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff fantastic ❤️
Stayed 5 nights in Apr 2024
Response from Dave R. General Manager on 17 Apr,2024
Dear Kelly, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found our staff fantastic. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
They had a nice breakdown!
Stayed 1 night in Apr 2024
Response from Dave R. General Manager on 29 Apr,2024
Dear Jennifer, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

2/10 Terrible

Mia

Liked: Cleanliness
Never received my incidental fee back and it’s been over a week .
Stayed 1 night in Apr 2024
Response from Dave R. General Manager on 11 Apr,2024
Dear Mia, We apologize your experience was anything less than completely satisfied. We are very sorry we could not meet your expectations. With Hospitality, Dave R. General Manager

10/10 Excellent

Vincent

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is awesome and I look forward to visiting again.
Stayed 5 nights in Apr 2024
Response from Dave R. General Manager on 11 Apr,2024
Dear Vincent, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

8/10 Good

Jerry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great options around the corner such as food and shops. Pretty easy to find. Etc
Stayed 2 nights in Apr 2024
Response from Dave R. General Manager on 11 Apr,2024
Dear Jerry, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That the pool was scummy and not too inviting to swim in
Stayed 2 nights in Apr 2024
Response from Dave R. General Manager on 7 Apr,2024
Dear Paul, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are sorry the pool did not meet your expectations. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍👍 excellent property
Stayed 1 night in Mar 2024
Response from Dave R. General Manager on 1 Apr,2024
Dear Corey, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

Toriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk night manager is the best. Great stay and lots to do
Stayed 1 night in Feb 2024
Response from Dave R. General Manager on 1 Apr,2024
Dear Toriana, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person who checked us in was very polite, positive and fast.
Stayed 1 night in Mar 2024
Response from Dave R. General Manager on 1 Apr,2024
Dear Keith, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

Riza

Stayed 1 night in Mar 2024
Response from Dave R. General Manager on 19 Apr,2024
Dear Riza, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

TAMARA, South Orange

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 2 nights in Mar 2024
Response from Dave R. General Manager on 26 Mar,2024
Dear Tamara, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

lyndon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a-ok
Stayed 1 night in Mar 2024
Response from Dave R. General Manager on 25 Mar,2024
Dear Lyndon, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

Daren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in Mar 2024
Response from Dave R. General Manager on 25 Mar,2024
Dear Daren, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found our hotel clean and friendly. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

semna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious, quiet, warm, everything is good.
Stayed 1 night in Mar 2024
Response from Dave R. General Manager on 23 Mar,2024
Dear Semna, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

8/10 Good

Terry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dave R. General Manager on 25 Mar,2024
Dear Terry, Thank you for staying at our hotel. We appreciate your positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

8/10 Good

Kim

Stayed 2 nights in Jan 2024
Response from Dave R. General Manager on 23 Mar,2024
Dear Kim, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Dave R. General Manager on 23 Mar,2024
Dear Dennis, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
One elevator didn't seem to work which increased wait times.
Stayed 1 night in Mar 2024
Response from Dave R. General Manager on 15 Mar,2024
Dear James,Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

6/10 Okay

CHANDRAKANT, MASON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is ok, need more cholces, l hope leave lights on during breakfast hours
Stayed 4 nights in Mar 2024
Response from Dave R. General Manager on 9 Mar,2024
Dear Chandrakant, Thank you for staying at our hotel. Your experience is important to us and we appreciate the time you took to bring your concerns to our attention. We are sorry that we could not meet your expectations. With Hospitality,Dave R. General Manager

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was easy and staff was friendly
Stayed 1 night in Mar 2024
Response from Dave R. General Manager on 4 Mar,2024
Dear Ashley,Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

8/10 Good

Mazon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Mar 2024
Response from Dave R. General Manager on 4 Mar,2024
Dear Mazon, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy to hear you found our property a nice place to stay. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

Mutwali

Liked: Amenities, property conditions & facilities
👍
Stayed 2 nights in Mar 2024
Response from Dave R. General Manager on 4 Mar,2024
Dear Mutwali, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

Jessica

Stayed 1 night in Feb 2024
Response from Dave R. General Manager on 23 Mar,2024
Dear Jessica, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O would go back again and again
Stayed 1 night in Feb 2024
Response from Dave R. General Manager on 24 Feb,2024
Dear Maurice,Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

Bogdan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Feb 2024
Response from Dave R. General Manager on 22 Feb,2024
Dear Bogdan,Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

sierra

Stayed 2 nights in Feb 2024
Response from Dave R. General Manager on 23 Mar,2024
Dear Sierra, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Dave R. General Manager on 22 Feb,2024
Dear Shawn,Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

Jodi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. One of the managers came around at breakfast to see if everything was okay both days we stayed. The breakfast had healthy options like egg white, kale & feta cheese frittatas, lots of add ons for oatmeal, yogurt. Staff was friendly.
Stayed 2 nights in Feb 2024
Response from Dave R. General Manager on 20 Feb,2024
Dear Jodi, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences.we are happy you found our hotel clean, our breakfast meeting your expectations and our Managers helpful. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

JONATHAN

Liked: Cleanliness, staff & service, property conditions & facilities
Great services!
Stayed 2 nights in Feb 2024
Response from Dave R. General Manager on 20 Feb,2024
Dear Jo athan,Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room
Stayed 2 nights in Feb 2024
Response from Dave R. General Manager on 20 Feb,2024
Dear Cameron, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences.we are happy you found your room very clean. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean property. The staff is always courteous and helpful. The woman running breakfast on 2/18 worked hard keeping everything filled and she did it with a smile. She was warm and welcoming.
Stayed 1 night in Feb 2024
Response from Dave R. General Manager on 19 Feb,2024
Dear Kelly, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences.we are happy you found our hotel super clean and our staff courteous and helpful. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

rashida

Liked: Cleanliness, amenities
Always good when I come here
Stayed 1 night in Feb 2024
Response from Dave R. General Manager on 19 Feb,2024
Dear Rashida, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are glad your stay is always good when you come to our hotel. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely satisfied, that doesn't happen often.
Stayed 1 night in Feb 2024
Response from Dave R. General Manager on 18 Feb,2024
Dear Monica, Thank you for staying at our hotel. We appreciate your positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.With Hospitality,Dave R. General Manager

6/10 Okay

Emily A

Business traveller
Liked: Staff & service, amenities
Location was great. Staff was super friendly. The bathroom in my room smelled musty- it just didn't feel clean.
Stayed 2 nights in Feb 2024
Response from Dave R. General Manager on 13 Feb,2024
Dear Emily A., Thank you for staying at our hotel. Your experience is important to us and we appreciate the time you took to bring your concerns to our attention. We are sorry that we could not meet your expectations. With Hospitality,Dave R. General Manager