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Reviews of Hyatt House Philadelphia/King of Prussia

3.5 out of 5
Hyatt House Philadelphia/King of Prussia
240 Mall Blvd, King of Prussia, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 672 out of 1004 reviews" "
Rating 8 - Good. 194 out of 1004 reviews" "
Rating 6 - Okay. 78 out of 1004 reviews" "
Rating 4 - Poor. 30 out of 1004 reviews" "
Rating 2 - Terrible. 30 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Felicia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price and location, this hotel was great. We loved that there was a kitchenette in the room. Beds were extremely comfortable and the room was clean. WiFi and chrome cast connection to the tv were a tad slow, but overall we had a great stay here!
Stayed 1 night in May 2024

8/10 Good

Sharon, Downers Grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff, clean and modern.
Stayed 1 night in May 2024

10/10 Excellent

Jodi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked this hotel. It was very cute.
Stayed 1 night in Jan 2024
Response from Devon - General Manager on 10 May,2024
Thank you for choosing the Hyatt House King of Prussia. We hope to see you again during your travels!

8/10 Good

Krystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT STAY, however I expected a more from the breakfast options
Stayed 2 nights in May 2024
Response from Devon - General Manager on 10 May,2024
Thank you for staying with us and taking the time to share your experience. Please know that your feedback will be shared with our Food & Beverage Manager to consider when making future changes to our breakfast selection.

8/10 Good

LORI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super nice and the rooms are spacious and clean.
Stayed 2 nights in Mar 2024
Response from Devon - General Manager on 6 May,2024
Thank you for choosing the Hyatt House King of Prussia! We hope we are your hotel of choice when returning to the area!

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very very polite and accommodating. I came for the Broad Street run and they allowed me late checkout because of the closed roads.
Stayed 1 night in May 2024
Response from Devon - General Manager on 6 May,2024
Thank you for choosing the Hyatt House King of Prussia for your stay while competing in the Broad Street run. We hope you choose to stay with us again!

10/10 Excellent

Franklin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff. I highly recommend to anyone traveling for work or leisure. A
Stayed 4 nights in Apr 2024
Response from Devon - General Manager on 6 May,2024
Thank you for staying with us! We hope we are your hotel of choice when returning to King of Prussia!

10/10 Excellent

Zachery

Travelled with family and small children
Very clean! Amazed with the amenities in the suite! Very friendly staff!! Would definitely stay here again!
Stayed 1 night in May 2024
Response from Devon - General Manager on 6 May,2024
Thank you for staying with us and taking the time to share your recent experience. We hope you choose to stay with us again should your travels bring you back to King of Prussia!

4/10 Poor

Crystal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I ONLY booked this hotel based on 2 facts: they have a hot tub and an on-site restaurant/ bar. Neither were operational for my stay. The hot tub wasn't hot, and they didn't have staff for the bar/restaurant, so it was completely closed. I wouldn't recommend this place if those options are your deciding factors.
Stayed 1 night in Apr 2024
Response from Devon - General Manager on 3 May,2024
Thank you for sharing your experience. I apologize if any advertised amenity was not available during your stay. Please reach out to the hotel to speak with management if you would like to discuss further.

10/10 Excellent

SANDRA, MIRAMAR

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 3 nights in Apr 2024
Response from Devon - General Manager on 2 May,2024
Thank you for staying with us! We hope we are your hotel of choice when returning to the King of Prussia area!

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our visit was great… would highly recommend!
Response from Courtney on 29 Apr,2024
We are so glad you enjoyed your visit with us! We appreciate the recommendation and hope to see you again in the future!

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even more beautiful in person. Lived up to my expectations. Would definitely stay here again!
Stayed 2 nights in Apr 2024
Response from Devon - General Manager on 26 Apr,2024
Thank you for your kind review! We can't wait to be of service to you again during your travels.

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service great room grade colors great location must see
Stayed 1 night in Apr 2024
Response from Devon - General Manager on 26 Apr,2024
Thank you for staying with us! We hope to be your hotel of choice when returning to King of Prussia!

10/10 Excellent

LaShonda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. I would highly recommend this hotel.
Stayed 2 nights in Apr 2024
Response from Devon - General Manager on 23 Apr,2024
Thank you for sharing your recent experience. I hope we are your hotel of choice when returning to the King of Prussia area!

10/10 Excellent

Kevin, Westport

Stayed 1 night in Apr 2024
Response from Devon - General Manager on 23 Apr,2024
Thank you for choosing the Hyatt House King of Prussia! We hope to be of service to you again soon!

6/10 Okay

Hector

Travelled with family
The staff members are outstanding. Room 416 is boisterous.
Stayed 1 night in Apr 2024
Response from Devon - General Manager on 22 Apr,2024
Thank you for sharing kind words about our staff. I'm sorry to see that you did not have a great experience in room 416. We would be happy to add to your guest profile a quiet location for future stays to hopefully avoid this issue happening again.

10/10 Excellent

Lissette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean
Stayed 1 night in Apr 2024
Response from Devon - General Manager on 22 Apr,2024
Thank you for sharing your recent experience. I hope we are your hotel of choice when returning to King of Prussia!

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is spotless, very clean, well managed, and the service provided by the front desk is outstanding, Ms Laurie provided excellent and courteous service. Beds are very comfortable and breakfast is the best around. I highly recommend this property.
Stayed 1 night in Apr 2024
Response from Devon - General Manager on 19 Apr,2024
Thank you for sharing your experience and your kind words about the property and staff. We hope we are your hotel of choice when returning to the King of Prussia area!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean and modern
Stayed 4 nights in Apr 2024
Response from Devon - General Manager on 19 Apr,2024
Thank you for choosing the Hyatt House King of Prussia! We hope we are your hotel of choice when returning to the area!

10/10 Excellent

tanua

Stayed 3 nights in Apr 2024
Response from Devon - General Manager on 6 May,2024
Thank you for staying with us! We hope to be of service to you again soon!

6/10 Okay

Aneesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Devon - General Manager on 15 Apr,2024
Thank you for staying with us and sharing your experience. I hope you will choose to try our hotel again when your travels bring you through King of Prussia.

2/10 Terrible

Mohammed Ashraf

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Devon - General Manager on 15 Apr,2024
Thank you for sharing your experience. I'm sorry to see you were not pleased with your stay. If you have additional feedback and would like to speak to hotel management, please reach out to the hotel.

8/10 Good

Michelle

Nice , clean
Stayed 1 night in Apr 2024
Response from Devon - General Manager on 12 Apr,2024
Thank you for staying with us. We hope we are your hotel of choice when returning to the King of Prussia area!

10/10 Excellent

Thomas

Stayed 1 night in Apr 2024
Response from Devon - General Manager on 3 May,2024
Thank you for choosing the Hyatt House King of Prussia! We hope to be of service to you again soon!

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to everything
Stayed 1 night in Apr 2024
Response from Courtney on 8 Apr,2024
Thank you for your feedback on your stay. We are so glad you were able to take advantage of our convenient location while staying with us. We hope you choose us again in the future.

10/10 Excellent

Yang

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Mar 2024
Response from Courtney on 8 Apr,2024
Thanks for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

Nydia

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms did not have a safe for personal belongings But over all excellent.
Stayed 1 night in Apr 2024
Response from Courtney on 8 Apr,2024
Thank you for your feedback on your stay! While we are glad you enjoyed everything, please know that we can always hold valuable items down in our front desk safe at your request.

8/10 Good

Mandy

Travelled with family
Liked: Staff & service
I reserved a certain room type (King bed with tub) and when we got there, they told us this option wasn't available. I questioned the price of the room, and they said it was the same as the others. One of the two elevators was out of service, but we found the stairs and got some exercise. The location was good for shopping at King of Prussia and my 12 y/o daughter and I felt safe. The indoor pool area was nice as well. I sent a message and asked if they would write a note to my daughter to tell her Happy Birthday when we got there and they went above and beyond! They left her a plate of cookies and milk in the fridge.
Stayed 1 night in Mar 2024
Response from Courtney on 6 Apr,2024
Thank you for your feedback on your stay! We are glad that in spite of some confusion with your type of room, that our team was able to make you and your daughter feel special celebrating such a milestone. We hope to see you again in the future!

10/10 Excellent

Sharnee, Darby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just very clean
Stayed 2 nights in Mar 2024
Response from Courtney on 3 Apr,2024
Thank you for your positive feedback! We are so glad that we provided a clean and pleasant stay and hope you return to us in the future.

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable and room was sufficiently dark. Very quiet area. Would stay again.
Stayed 1 night in Apr 2024
Response from Devon - General Manager on 2 Apr,2024
Thank you for sharing your recent experience. We hope to be your hotel of choice when returning to the King of Prussia area!

2/10 Terrible

Michael

Stayed 1 night in Apr 2024
Response from Devon - General Manager on 22 Apr,2024
Thank you for sharing your recent experience. I'm sorry to see that you did not have a great stay. Please contact the hotel if you would like to speak with a member of management.

10/10 Excellent

lisa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and the amenities were excellent.
Stayed 2 nights in Mar 2024
Response from Courtney on 1 Apr,2024
Thank you for your feedback! We're so glad you enjoyed yourself! We hope to see you again in the near future.

2/10 Terrible

Mona

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not get to check in at all. Arrived at the property ag 2:44 pm. I was told the room was not ready and it will be a 10 min wait and I would be texted when the room was ready. I waited for about one hour and the room was still not ready. I started getting anxiety as more and more people were trying to check in and were forced to wait. I asked for a refund and cancellation but the hotel asked Expedia to initiate the refund request. I contacted Expedia and your agent tried to speak to the hotel but they hung up on him. I ended up leaving and staying at another hotel. In the end, the email about the room being ready was sent to me at 5:56 pm, almost 3 hours later. If I had stayed there, I would have wasted the entire day in a lobby. I still want the money back for this hotel charge and I am waiting for a confirmation of a refund from Expedia.
Stayed 1 night in Mar 2024
Response from Courtney on 1 Apr,2024
Thank you for your feedback. I am very concerned to hear about your experience. Rest assured we will comply to any applicable refunds as we completely understand the inconvenience this has caused. Please let us know if you have additional questions.

10/10 Excellent

Consuelo

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Nice and clean, room is clean and comfortable! Would definitely recommend and stay again!!
Stayed 1 night in Mar 2024
Response from Devon - General Manager on 1 Apr,2024
Thank you for choosing the Hyatt House King of Prussia. We hope to see you again soon!

10/10 Excellent

Shanice

Liked: Staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from Devon - General Manager on 30 Mar,2024
Thank you for choosing the Hyatt House King of Prussia! We hope to see you again soon!

10/10 Excellent

Quanda

Stayed 1 night in Mar 2024
Response from Devon - General Manager on 19 Apr,2024
Thank you for choosing the Hyatt House King of Prussia. We hope to be of service to you again soon!

10/10 Excellent

Shirley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was GREAT - a good size and it was incredibly warm. The breakfast spread was large and high quaility too. The room was very spacious. The restaurant was convenient, and there was even a pool table available to use. The only downside was one elevator wasn't functioning and it is situated next to the highway. HOWEVER, these do not outweigh all the other positives.
Stayed 2 nights in Mar 2024
Response from Devon - General Manager on 29 Mar,2024
Thank you for sharing your recent experience. I'm happy to see it was overall positive!! In regards to our down elevator, we are pending state inspection after a repair was completed and will have it back in operations shortly. We hope you choose to stay with us again when returning to the King of Prussia area!

10/10 Excellent

Ciara

Stayed 1 night in Mar 2024
Response from Devon - General Manager on 15 Apr,2024
Thank you for choosing the Hyatt House King of Prussia! We hope to be of service to you again during your travels.

10/10 Excellent

Teoni, Alexandria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and the staff was wonderful. The pool was closed for maintenance but as soon as it open the lady at the front desk made sure she call out room to let us know it was open. Great parking, amazing breakfast options. I would definitely stay here again
Stayed 1 night in Feb 2024
Response from Devon - General Manager on 26 Mar,2024
Thank you for sharing your experience. I hope we are your hotel of choice when returning to the area!

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 3rd time staying at this location , close to a major mall , shopping , high end to mid level dining , tons to do , porperty and rooms are great , the bar area was really nice , we got some drinks and relaxed
Stayed 2 nights in Mar 2024
Response from Devon - General Manager on 29 Mar,2024
Thank you for staying with us and sharing such kind words about your experience! I hope we are your hotel of choice when returning to the King of Prussia area!

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great property the bartender and check in staff was great
Stayed 1 night in Mar 2024
Response from Devon - General Manager on 25 Mar,2024
Thank you for staying with us and sharing your experience. I'm thrilled to see you only had great things to say about the staff! We hope to see you again soon!

10/10 Excellent

Yasaswini

Stayed 2 nights in Mar 2024
Response from Devon - General Manager on 26 Mar,2024
Thank you for choosing the Hyatt House King of Prussia. We hope to be of service to you again soon!

2/10 Terrible

Gregory

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities
Terrible place for me. Check in was 3 and sat and waited till 3:45. Room was a so dusty on Frig uncalled for. Kids running in hallway all hours of the night. Couldn’t have breakfast because no where to sit. So I complained in morning and when I got back on road to drive 6 hrs they told me on phone they credit only my drinks for $25 but not the room at all. This uncalled for and very unprofessional place trying take your money but when they mess up they don’t fix it at all. They quick to take your money but remember they won’t give it back because of there faults
Stayed 1 night in Mar 2024
Response from Devon - General Manager on 26 Mar,2024
Thank you for taking the time to speak with me and I'm glad we could rectify the situation. I hope you will choose to give the Hyatt House King of Prussia another try in the future!

8/10 Good

Melissa

Travelled with partner
Liked: Amenities
The hotel is nice. The only downfall is the elevator took to long and only one elevator worked
Stayed 1 night in Mar 2024
Response from Devon - General Manager on 25 Mar,2024
Thank you for staying with us and sharing your experience. I would like to apologize for our elevator that is currently out of service. While repairs have been completed, we are awaiting state inspection to return the unit to operations. I apologize for any inconvenience this caused.

10/10 Excellent

Olajobi Olufunke

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely!
Stayed 1 night in Dec 2023
Response from Devon - General Manager on 25 Mar,2024
Thank you for staying with us and sharing your experience. We hope to be your hotel of choice when traveling to King of Prussia!

10/10 Excellent

Tavia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This property was amazing. They helped us when we booked through Expedia and the room type Expedia had did not exist at the hotel. The hotel staff was very apologetic and took care of us and worked with us to attempt to get a refund from Expedia as we were overcharged for a nonexistent room. The hotel was fantastic. Expedia is still checking on the issue and hasn’t refunded us. Not the hotels fault and the desk took note to contact Expedia to hopefully pull that room type off so others don’t end up in the same boat. Would definitely recommend. Don’t book a 2 queen bed with sofa bed accessible room through Expedia as it doesn’t exist.
Stayed 2 nights in Mar 2024
Response from Devon - General Manager on 18 Mar,2024
Thank you for sharing your recent experience and your patience and understanding for the room type issue you experienced. Please know that we will work with Expedia to ensure this error is corrected. Thank you again for choosing the Hyatt House King of Prussia!

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bartender was great!
Stayed 1 night in Mar 2024
Response from Devon - General Manager on 18 Mar,2024
Thank you for staying with us and sharing kind words about our bartender! We hope to see you again during your travels.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and well kept. Pool was very nice and warm. One elevator was broken while we were there and the other was very slow.
Stayed 1 night in Mar 2024
Response from Courtney on 17 Mar,2024
Thank you for your feedback on your stay. We are glad you enjoyed your time overall and will be sure to relay the feedback you provided.

10/10 Excellent

David

Liked: Property conditions & facilities
Very nice property.
Stayed 1 night in Mar 2024
Response from Courtney on 17 Mar,2024
Thank you for your feedback on your stay. We are glad that you enjoyed the property from top to bottom!

10/10 Excellent

Tanya

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Courtney on 11 Mar,2024
Thank you for your 5 star review! We hope you return to us in the near future!