Bicycling

Reviews of The Inn at Penn, A Hilton Hotel

4 out of 5
The Inn at Penn, A Hilton Hotel
3600 Sansom St, Philadelphia, PA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 705 out of 1004 reviews" "
Rating 8 - Good. 222 out of 1004 reviews" "
Rating 6 - Okay. 42 out of 1004 reviews" "
Rating 4 - Poor. 20 out of 1004 reviews" "
Rating 2 - Terrible. 15 out of 1004 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Li

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The internet is very bad. And after 4:00 pm I still can not check in
Stayed 1 night in May 2024
Response from ANGE on 25 May,2024
Thank you for staying with us here at The Inn at Penn Hotel. We understand how important it is to provide our guests with a reliable, friendly stay experience and we are truly sorry that we did not meet these expectations. As a valued member of the Hilton Honors program, we appreciate your feedback, and we will use it to make the necessary improvements. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

TONI

Liked: Cleanliness, staff & service, property conditions & facilities
Suprisingly quiet for a busy area. Nice , clean and staff great
Stayed 1 night in May 2024
Response from General Manager on 19 May,2024
Dear Toni,Thank you for staying with us during your time in Philadelphia. We are delighted our hospitable team left a memorable impression on you, and we appreciate you mentioning our peaceful accommodations and impeccable facilities. It was a pleasure having you here, and we hope you return soon.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely and the front desk was kind.
Stayed 1 night in May 2024
Response from Front Office on 13 May,2024
Thank you for being our guest!

10/10 Excellent

Mary Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Office on 10 May,2024
Thank you for being our guest!

2/10 Terrible

Najat

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
not a good experience was charged for the parking breakfast Room is over $300 no parking & breakfast
Stayed 1 night in May 2024
Response from Front Office on 8 May,2024
Thank you for your feedback, we will have our Executive team look into this.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
So far good
Stayed 1 night in May 2024
Response from General Manager on 7 May,2024
Dear Nicole,Thank you for leaving us a perfect rating. We are glad that you had a positive experience with us. Having you as a guest was our pleasure, and we look forward to welcoming you back. Sincerely,Jim Salvo,General Manager

10/10 Excellent

Hugh Hoikwang

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from ANGE on 5 May,2024
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the hotel and staff at our hotel. We hope to have the pleasure of welcoming you back to our hotel soon.

10/10 Excellent

Juliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is well located.
Stayed 2 nights in Apr 2024
Response from General Manager on 23 Apr,2024
Dear Juliana,We at The Inn at Penn thank you for your review. It is great to know you enjoyed our convenient location, and we hope you had a wonderful stay with us. We look forward to seeing you again. Sincerely,Jim Salvo,General Manager

10/10 Excellent

Sherri

Stayed 1 night in Apr 2024
Response from Front Office on 8 May,2024
Thank you for being our guest.

10/10 Excellent

Toni

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the hospital
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr,2024
Dear Toni,We're delighted you enjoyed our central location and trust you had the comfortable stay we are known for. Please return to The Inn at Penn soon for another terrific experience.Sincerely,Jim Salvo,General Manager

10/10 Excellent

melanie, Seattle

Stayed 1 night in Apr 2024
Response from Front Office on 8 May,2024
Thank you for being our guest.

10/10 Excellent

Mohammed, Wakefield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on 29 Apr,2024
Thank you for being our guest, Mohammed! Please keep us in mind when your travels bring you back to University City.

10/10 Excellent

Utpal

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Ange on 13 Apr,2024
We appreciate your feedback and is very happy that you enjoyed your stay with us.

10/10 Excellent

Rosalie

Liked: Cleanliness, staff & service, property conditions & facilities
Thumbs up!
Stayed 2 nights in Apr 2024
Response from Guest Services on 9 Apr,2024
Thank you for choosing to stay with us, Rosalie! Please look no further for accommodations when visiting University City and Philadelphia. Safe travels!

4/10 Poor

James

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was at 4. Room was not ready and did not get a room until 5:00
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr,2024
Dear James,Thank you for sharing your experience with us. We're sincerely concerned to hear about the delay in accessing your room. Rest assured, our team will work diligently to improve our check-in process. We appreciate your patience and look forward to welcoming you back for a more seamless stay in the future.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Carrie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 2 nights in Apr 2024
Response from General Manager on 8 Apr,2024
Dear Carrie,Thank you for choosing The Inn at Penn and for taking the time to provide a review of your five-star experience. We are delighted that our high standard of service added to the enjoyment of your stay. Should your travel plans bring you back to our area, we would genuinely appreciate the opportunity to host you again.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Tamim, Fort Myers

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and excellent location
Stayed 3 nights in Mar 2024
Response from Angie on 4 Apr,2024
Thank you for taking the time to respond, Glad you enjoyed the hotel and staff looking forward to seeing you in the near future.

10/10 Excellent

Mark

Stayed 1 night in Mar 2024
Response from Guest Services on 29 Apr,2024
Thank you for being our guest, Mark! Please keep us in mind when your travels bring you back to University City.

8/10 Good

kwabena

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from Ange on 4 Apr,2024
Thanks for taking your time to respond, glad you enjoyed the stay, looking forward to seeing you in the near future.

10/10 Excellent

Weiyu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and clean room!
Stayed 1 night in Mar 2024
Response from Angie on 24 Mar,2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel and staff to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Mark

Stayed 1 night in Mar 2024
Response from Guest Services on 9 Apr,2024
Thank you for choosing to stay with us, Mark! Please look no further for accommodations when visiting University City and Philadelphia. Safe travels!

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ange on 19 Mar,2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. we look forward to you staying with us in the near future..

6/10 Okay

Hui

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Office on 3 Apr,2024
We appreciate your feedback!

6/10 Okay

Brooks, Bethesda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Rooms are worn and a bit tired. Breakfast is great though!
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar,2024
Dear Brooks,While we are happy you were impressed with our delicious breakfast, we are sorry our accommodations didn't quite meet your expectations. Your feedback is important to us and will be shared with the team. We are always working to improve, and hope we have another opportunity to welcome you back and impress you further.Sincerely,Jim Salvo,General Manager

6/10 Okay

umit

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024
Response from Front Office on 3 Apr,2024
We appreciate your feedback!

8/10 Good

Vijay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Office on 23 Feb,2024
Thank you for being our guest!

8/10 Good

Daniel, Warrenton

Travelled with family and small children, Business traveller
Liked: Property conditions & facilities
Onsite parking and valet service was too expensive. $48 per day.
Stayed 3 nights in Feb 2024
Response from Front Office on 21 Feb,2024
Thank you for taking the time to share your feedback this would help us to utilize your feedback to improve our property.

8/10 Good

Hitesh

Stayed 1 night in Feb 2024
Response from Angie on 24 Mar,2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel and staff to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Office on 21 Feb,2024
Thank you for being our guest!

8/10 Good

Sudhakar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Office on 19 Feb,2024
Thank you for being our guest!

8/10 Good

Amber

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice area. Nice building. Needs closer attention to cleaning of rooms. Dust buildup was noticeable. Staff, especially valet, was very kind and helpful.
Stayed 2 nights in Feb 2024
Response from Front Office on 19 Feb,2024
Thank you for being our guest!

10/10 Excellent

Amy

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Front Office on 19 Feb,2024
Thank you for being our guest!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was so clean and comfortable. We enjoyed sitting in the Living Room. The staff were very helpful. Our room was clean. Our Bellman, Teddy, went out of his way to make sure we were well taken care of. Thank you!
Stayed 3 nights in Feb 2024
Response from Front Office on 14 Feb,2024
Thank you for being our guest!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Front Office on 6 Feb,2024
Thank you for being our guest!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Feb 2024
Response from Front Office on 6 Feb,2024
Thank you for being our guest!

8/10 Good

Cassan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more parking area
Stayed 3 nights in Dec 2023
Response from General Manager on 5 Feb,2024
Dear Cassan,Thank you for choosing The Inn at Penn and for taking the time to share your review. While we are sorry you had a concern with parking, we hope that otherwise you enjoyed your stay. We look forward to welcoming you back anytime you're heading back in our direction.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Lisa, Ship Bottom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property & staff is fantastic
Stayed 1 night in Jan 2024
Response from General Manager on 26 Jan,2024
Dear Lisa,Thank you for taking the time to share your praise with us. We are thrilled to know that you found our property to be beautiful and our team left a positive impact on your stay. Our team looks forward to welcoming you back. Sincerely,Jim Salvo,General Manager

10/10 Excellent

Barry

Stayed 2 nights in Jan 2024
Response from Front Office on 14 Feb,2024
Thank you for being our guest!

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern & clean
Inn is a modern clean convenient to Penn comfortable hotel.
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan,2024
Dear John,Thank you for choosing to stay at The Inn at Penn. We are thrilled you found our property modern, clean, and conveniently located. Your satisfaction is of utmost importance to us, and we would love to have the opportunity to host you again for another enjoyable experience.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Robert, Ft Pierce

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office on 6 Feb,2024
Thank you for being our guest!

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office on 6 Feb,2024
Thank you for being our guest!

10/10 Excellent

Jeffrey

Bathroom door was very hard to close
Stayed 1 night in Jan 2024
Response from General Manager on 12 Jan,2024
Dear Jeffrey,It was an honor to host you at The Inn at Penn. While we trust you had a wonderful overall experience, our maintenance team will research your comment and make any corrections. Safe travels, and we hope you return soon. Sincerely,Jim Salvo,General Manager

10/10 Excellent

Dawn

Stayed 1 night in Dec 2023
Response from Ange on 30 Dec,2023
Thank you for your feedback, Glad you enjoyed your stay with us looking forward to seeing you in the near future..

10/10 Excellent

Delfina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place
Stayed 1 night in Dec 2023
Response from General Manager on 28 Dec,2023
Dear Delfina,Thank you for your 10/10 rating! It's a delight knowing you enjoyed your stay at The Inn at Penn, A Hilton Hotel, and we can't wait to welcome you back in the future.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Dec 2023
Response from General Manager on 24 Dec,2023
Dear Zoe,Thank you for your review and for giving us a perfect rating. We're thrilled you enjoyed your recent stay, and we hope you return soon.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Guillermo

Stayed 4 nights in Dec 2023
Response from Ange on 30 Dec,2023
Thank you for your feedback, Glad you enjoyed your stay with us looking forward to seeing you in the near future..

10/10 Excellent

Hiroko

Liked: Staff & service, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Dec 2023
Response from General Manager on 21 Dec,2023
Dear Hiroko,Thank you for choosing The Inn at Penn. Our team is delighted you received excellent service and enjoyed a clean, comfortable stay with us. It was our pleasure to host you, and we hope to see you the next time you are in the area for another memorable time. Sincerely,Jim Salvo,General Manager

6/10 Okay

Lidia

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Ange on 30 Dec,2023
Thank you for your feedback, Glad you enjoyed your stay with us looking forward to seeing you in the near future..

10/10 Excellent

carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel convenient to UPMC. Clean: upscale
Stayed 1 night in Dec 2023
Response from Guest Services on 14 Dec,2023
Thank you for choosing to stay with us, Carol. We hope to see you again when your travels bring you back to Philadelphia.

10/10 Excellent

Clay

Stayed 1 night in Dec 2023
Response from Guest Services on 14 Dec,2023
Thank you for choosing to stay with us, Clay. We hope to see you again when your travels bring you back to Philadelphia.