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Rating 10 - Excellent. 705 out of 1004 reviews" "
10 - Excellent
705
Rating 8 - Good. 222 out of 1004 reviews" "
8 - Good
222
Rating 6 - Okay. 42 out of 1004 reviews" "
6 - Okay
42
Rating 4 - Poor. 20 out of 1004 reviews" "
4 - Poor
20
Rating 2 - Terrible. 15 out of 1004 reviews" "
2 - Terrible
15
9.6/10
Cleanliness
9.4/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
4/10 Poor
Li
25 May,2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The internet is very bad. And after 4:00 pm I still can not check in
Li
Stayed 1 night in May 2024
Response from ANGE on 25 May,2024
Thank you for staying with us here at The Inn at Penn Hotel. We understand how important it is to provide our guests with a reliable, friendly stay experience and we are truly sorry that we did not meet these expectations. As a valued member of the Hilton Honors program, we appreciate your feedback, and we will use it to make the necessary improvements. We hope to have the pleasure of welcoming you back in the future.
Suprisingly quiet for a busy area. Nice , clean and staff great
TONI
Stayed 1 night in May 2024
Response from General Manager on 19 May,2024
Dear Toni,Thank you for staying with us during your time in Philadelphia. We are delighted our hospitable team left a memorable impression on you, and we appreciate you mentioning our peaceful accommodations and impeccable facilities. It was a pleasure having you here, and we hope you return soon.Sincerely,Jim Salvo,General Manager
Dear Nicole,Thank you for leaving us a perfect rating. We are glad that you had a positive experience with us. Having you as a guest was our pleasure, and we look forward to welcoming you back. Sincerely,Jim Salvo,General Manager
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the hotel and staff at our hotel. We hope to have the pleasure of welcoming you back to our hotel soon.
Dear Juliana,We at The Inn at Penn thank you for your review. It is great to know you enjoyed our convenient location, and we hope you had a wonderful stay with us. We look forward to seeing you again. Sincerely,Jim Salvo,General Manager
Dear Toni,We're delighted you enjoyed our central location and trust you had the comfortable stay we are known for. Please return to The Inn at Penn soon for another terrific experience.Sincerely,Jim Salvo,General Manager
Thank you for choosing to stay with us, Rosalie! Please look no further for accommodations when visiting University City and Philadelphia. Safe travels!
Check in was at 4. Room was not ready and did not get a room until 5:00
James
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr,2024
Dear James,Thank you for sharing your experience with us. We're sincerely concerned to hear about the delay in accessing your room. Rest assured, our team will work diligently to improve our check-in process. We appreciate your patience and look forward to welcoming you back for a more seamless stay in the future.Sincerely,Jim Salvo,General Manager
Dear Carrie,Thank you for choosing The Inn at Penn and for taking the time to provide a review of your five-star experience. We are delighted that our high standard of service added to the enjoyment of your stay. Should your travel plans bring you back to our area, we would genuinely appreciate the opportunity to host you again.Sincerely,Jim Salvo,General Manager
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel and staff to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future.
10/10 Excellent
Mark
18 Mar,2024
Mark
Stayed 1 night in Mar 2024
Response from Guest Services on 9 Apr,2024
Thank you for choosing to stay with us, Mark! Please look no further for accommodations when visiting University City and Philadelphia. Safe travels!
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. we look forward to you staying with us in the near future..
Rooms are worn and a bit tired. Breakfast is great though!
Brooks
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar,2024
Dear Brooks,While we are happy you were impressed with our delicious breakfast, we are sorry our accommodations didn't quite meet your expectations. Your feedback is important to us and will be shared with the team. We are always working to improve, and hope we have another opportunity to welcome you back and impress you further.Sincerely,Jim Salvo,General Manager
Travelled with family and small children, Business traveller
21 Feb,2024
Liked: Property conditions & facilities
Onsite parking and valet service was too expensive. $48 per day.
Daniel
Stayed 3 nights in Feb 2024
Response from Front Office on 21 Feb,2024
Thank you for taking the time to share your feedback this would help us to utilize your feedback to improve our property.
8/10 Good
Hitesh
20 Feb,2024
Hitesh
Stayed 1 night in Feb 2024
Response from Angie on 24 Mar,2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel and staff to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future.
Nice area. Nice building. Needs closer attention to cleaning of rooms. Dust buildup was noticeable. Staff, especially valet, was very kind and helpful.
The hotel was so clean and comfortable. We enjoyed sitting in the Living Room. The staff were very helpful. Our room was clean. Our Bellman, Teddy, went out of his way to make sure we were well taken care of. Thank you!
Dear Cassan,Thank you for choosing The Inn at Penn and for taking the time to share your review. While we are sorry you had a concern with parking, we hope that otherwise you enjoyed your stay. We look forward to welcoming you back anytime you're heading back in our direction.Sincerely,Jim Salvo,General Manager
Dear Lisa,Thank you for taking the time to share your praise with us. We are thrilled to know that you found our property to be beautiful and our team left a positive impact on your stay. Our team looks forward to welcoming you back. Sincerely,Jim Salvo,General Manager
Inn is a modern clean convenient to Penn comfortable hotel.
John
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan,2024
Dear John,Thank you for choosing to stay at The Inn at Penn. We are thrilled you found our property modern, clean, and conveniently located. Your satisfaction is of utmost importance to us, and we would love to have the opportunity to host you again for another enjoyable experience.Sincerely,Jim Salvo,General Manager
Dear Jeffrey,It was an honor to host you at The Inn at Penn. While we trust you had a wonderful overall experience, our maintenance team will research your comment and make any corrections. Safe travels, and we hope you return soon. Sincerely,Jim Salvo,General Manager
10/10 Excellent
Dawn
29 Dec,2023
Dawn
Stayed 1 night in Dec 2023
Response from Ange on 30 Dec,2023
Thank you for your feedback, Glad you enjoyed your stay with us looking forward to seeing you in the near future..
Dear Delfina,Thank you for your 10/10 rating! It's a delight knowing you enjoyed your stay at The Inn at Penn, A Hilton Hotel, and we can't wait to welcome you back in the future.Sincerely,Jim Salvo,General Manager
Dear Zoe,Thank you for your review and for giving us a perfect rating. We're thrilled you enjoyed your recent stay, and we hope you return soon.Sincerely,Jim Salvo,General Manager
10/10 Excellent
Guillermo
20 Dec,2023
Guillermo
Stayed 4 nights in Dec 2023
Response from Ange on 30 Dec,2023
Thank you for your feedback, Glad you enjoyed your stay with us looking forward to seeing you in the near future..
Dear Hiroko,Thank you for choosing The Inn at Penn. Our team is delighted you received excellent service and enjoyed a clean, comfortable stay with us. It was our pleasure to host you, and we hope to see you the next time you are in the area for another memorable time. Sincerely,Jim Salvo,General Manager
6/10 Okay
Lidia
17 Dec,2023
Liked: Cleanliness
Lidia
Stayed 3 nights in Dec 2023
Response from Ange on 30 Dec,2023
Thank you for your feedback, Glad you enjoyed your stay with us looking forward to seeing you in the near future..