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Reviews of House Boutique Eco Hotel

3 out of 5
House Boutique Eco Hotel
No 76., Street 57, BKK1, Chamka Morn, Phnom Penh, Phnom Penh

Reviews

8.6

Excellent

Rating 10 - Excellent. 28 out of 58 reviews" "
Rating 8 - Good. 19 out of 58 reviews" "
Rating 6 - Okay. 8 out of 58 reviews" "
Rating 4 - Poor. 2 out of 58 reviews" "
Rating 2 - Terrible. 1 out of 58 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Mark

Stayed 2 nights in Aug 2023

10/10 Excellent

Scheftsik

Stayed 2 nights in Jan 2023

4/10 Poor

Catherine

Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I booked a budget double room so I wasn't expecting anything amazing, but it falls short of standard. The room is extremely tiny with barely any room to walk around the bed. The room was just in immediate need of update; the shower fixture fell off. I didn't use the pool but it looked clean and inviting. I love the green concept, but I cannot recommend booking a double room.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
my second time staying in this hotel and i like it.
Stayed 1 night in Apr 2019
Response from KSim on 3 May,2019
Thank you for staying at our hotel, we are delight to serve you with our best. Please feel free to let us know in order to be more efficiency toward our service.

8/10 Good

Mohammed ghadafi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Gel, Poipet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel. love the ambiance the staff are friendly and approachable. loved their pool.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Only ok
The city in general was not great as it is well known for muggings. The area the hotel is located in is again not great, the lighting could have been better and it felt unsafe walking around. It is however only a 15min walk to the museum, I would recommend taking a tuk tuk though due to the volume of people we spoke to that had been mugged. The hotel and room was quite comfortable and clean. The food at the hotel was not good and lacked quality. Overall this hotel is fine if you just want somewhere to sleep.
Stayed 1 night in Aug 2018

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice out of the way hotel
Nice place. Not too mu/ch nearby within waking distance.
Stayed 3 nights in Jul 2018

8/10 Good

Juergen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay and place!
The hotel was clean, modern and a lovely decor with some quirky features. The room was the same style, very comfortable bed and great facilities. The staff were lovely, friendly and could not do enough for you. The breakfast was tasty yet had a slightly basic menu in comparison to hotels i have stayed at that are lower in star and price. The pool was amazing after a hot day exploring, the only issue was outside people being able to use it. I had no issue with people using it but on occasions people from outside would pay to use it and there would be no space, towels or even chairs for people actually paying to stay in the hotel to use. Overall though the stay was very pleasant.
Stayed 3 nights in Nov 2017

8/10 Good

Deirdre, leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A small quiet hotel with great disabled access
A haven of calm in Phnom Pen. We asked to be moved from the ground floor room next to the breakfast bar and it was no problem. There was no hot water in the shower. But that was the only negative.They have a wheelchair accessible tuktuk at the front door. Impressive.
Stayed 3 nights in Nov 2017

8/10 Good

Tore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overally, a nice hotel. The management has to address that an included breakfast room rate MUST contain coffie/tea AND a juice/water/etc.
Stayed 1 night in Oct 2017

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2017
Dear Sir or Madam, We really appreciate for giving us perfect rate. If you enjoyed your stay, please tell your friends or others! Hope to see you again soon! Best Regards, Ratna

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this place!
This is the second time I have stayed at this hotel and I love it. The staff are lovely and helpful, the hotel spotless and absolutely lovely, the rooms are amazing, the food great and all with a good location.
Dear Claire, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Best Regard, Ratna Im

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff! Very helpful and friendly!!
Dear Beth, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Best Regards, Ratna Im

10/10 Excellent

chaisung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming atmosphere and good quality
Dear, Chaisung Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Best Regards, Ratna Im

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Wonderful Staff
I booked this lady minute after canceling my previous hotel b/c they weren't what they advertised. I arrived around 9am and was still able to get a room right away and book a tour for that day. Staff were very friendly and helpful.
You are always welcome and cordial in helping with our best, Please come again whenever you or your friend are in Phnom Penh, Cambodia.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay in Phnom Penh
From the moment I arrived I loved this place. All the staffare lovely friendly people and all take the time to say hello. The rooms are gorgeous, clean, spacious and light with a wonderful bathroom. The food is great and the pool lovely.
Dear Clair, Greeting from House Boutique Eco Hotel! I would like to said thank you so much for your spend the time to writing comment and for your stay with us. I hope you will stay with us again when you come to visit our country next time. Best regards, Bopharath Sales Executive

10/10 Excellent

Andrea, Missouri, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil piece of paradise
Phnom Penh is hectic, so this hotel's tranquil atmosphere and warm, welcoming staff came as a breath of fresh air. The room was clean, comfortable, nicely decorated, and the refrigerator seemed to stay on even when the key was not in the slot. Staff was very friendly and helpful, and went out of their way to make sure guests were comfortable. The pool is absolutely beautiful, and the perfect temperature of warm but not too warm. Like the rooms, the pool was spotless.
Response from Ratna on 10 May,2017
Dear Andrea, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We are looking forward to seeing you again!

8/10 Good

Byron, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm amidst the chaos.
Phnom Penh can be a pretty hectic place but this hotel is very peaceful while still being close to things you want to do in the city. Once you step off the street you find yourself in an oasis of calm.
Response from Ratna on 10 May,2017
Dear Byron, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel with lovely staff and pool
We had a lovely time at House Boutique and ended up coming back for another stay. Its not in the touristy part of Phnom Penn and there is a gorgeous local market just down the road. The rooms were comfortable and spacious and the pool is lovely.

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool hotel, friendly eco environment, comfortable.
Very friendly, professional and kindness from all the staff. Excellent.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel, with great friendly staff! In a quiet location easily walkable to restaurants and also tuk tuk drivers right by the entrance of the hotel all the time! Also a super comfy bed! Pool and bar area is also nice place to relax.

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
We really enjoyed our 4 night stay here. The staff was very friendly and accommodating and expressed sadness on our departure. The room was very comfortable with a nice bed. The area was quiet and away from the busy street but was a ways from the restaurant area. A 4 or 5 dollar tuk tuk ride to the action. The toilet and shower situation was not very private with no ceilings but was very workable. The room lacked storage space and no safe. The breakfast was acceptable but limited and minimal. Second cup of coffee was a charge to the room. The pool area was very nice and a nice reprieve from the heat. We recommend this hotel.

8/10 Good

Rodney, Expats living in Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel
Good location with restful poolside area after a day exploring the city. Very reasonably priced

6/10 Okay

Martina, New York

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very unorganized hotel!
The staff at this hotel is not up to the challenge of taking care of its guests. The hotel is nice and new but there are several issues that were very annoying. Laundry service for example took two days and they only delivered us back part of the laundry. We had to make a fuss to get the rest of it back before check out. Our room was not made and we had to call for maid service after a long day out sightseeing. They forgot to bring the toothbrushes and there was no hair dryer. I must have walked down to the reception a dozen times. Hot water does not work until you let the water run for at least 10-15 minutes. A terrible waste. The location was not very central either. We needed a Tuk Tuk to get anywhere near the center. On a good note the hotel was clean, the room was spacious and the bed was very comfortable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small comfy hotel in quiet upscale neighborhood
We stay only one night but everything is smooth from checkin to checkout. Recommended to everyone who want somewhere peaceful, away from busy streets but accessible to everything.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis near the Heart of Everything
Outstanding, eager-to-please staff able to frictionlessly arrange any desired service. Great location, close to everything but still relatively quiet and calm. Pool/Garden areas were immaculate; extremely well-maintained.

2/10 Terrible

Ivo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience with Hotels.com
Hi, this experience was terrible. We booked 3 rooms, traveled by boat and bus for 12 hours to this hotel just so that they can tell us that the rooms are not available. We had to look for place to stay at 10 PM in Phnom Penh, after a long day of travel. On top of that Hotels.com still charged me for the rooms. I called your support last night and I was assured by your support that the issue will be resolved within an hour and you are going to call me right back. None of that happen and as of this morning I still have a $222 charge on my card.

8/10 Good

Simon, Cardiff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice standard Hotel
A nice, good standard Boutique Hotel in the city. Rooms are clean and comfortable. Ideal for an overnight or couple of days when sightseeing.

10/10 Excellent

Sangita, West Midlands, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem tucked away in a side street
Lovely hotel located away from all the hustle and bustle but close enough to the centre, you would need a tuktuk but one usually available right outside the hotel. All the rooms were fairly basic but very clean and comfortable, anything not in room could be requested and provided i.e. hairdryer, hangers. Staff welcoming and friendly and the hotel were very efficient in booking any excursions you wanted. Breakfast was good, choice of options and food at the hotel restaurant was of a very good standard, tasty and very reasonably priced. Great small pool in the courtyard, lovely to sit around and just take it easy away. Would not hesitate to stay here again.....a great stay!
Pool in courtyard
Response from Ian on 12 Mar,2016
Hi Sangita, We're glad you enjoyed your stay,and hopefully we'll see you again soon. The team at House Boutique Eco Hotel

6/10 Okay

Richard, Bristol

A nice little hidihole
A pleasant little hotel located a bit out of the way. Staff were very helpful and attentive, although housekeeping was a little lax. We only had our bed made twice and the towels were not changed all week.
Many thanks for your feedback Richard, and we've tightened up the housekeeping levels to ensure that they remain a high standard.

10/10 Excellent

Kaarin, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phnom penh go to accom.
Stayed three nights affordable and eco friendly. Locally sourced foods prepared onsite. Sustaiable in its operational practices. Really great!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to BKK airport
2nd time here - can't be beat for airport transfer

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Loved this hotel and thought it was excellent value for money. The staff were extremely helpful and nothing was too much trouble. Highly recommend.

10/10 Excellent

Elizabeth, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and great value for money
Cannot fault this hotel. The staff are super helpful and nothing is too much trouble, the food is delicious and good value, the rooms are comfortable and the pool is small but the perfect size for cooling off after a day in town. We loved the location - a short tuk tuk ride from the main attractions in town but hardly far. The tuk tuk drivers just outside the hotel are great. All in all, would highly recommend as it is particularly good value for money.

8/10 Good

eunyoung

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
아담한 부티끄 호텔,,,직원분들 모두 친절,,, 단!!! 룸 청소는 아쉬움이 많이 남음,,,침구 교체는 깨끗하였으나, 바닥과 욕실의 청소가 매우 미흡,,, 예약 된 2개의 방 중에 하나의 방에서 천장이 누수되어 중간에 방을 교체하게되어 조금의 찝찝함이 남게됨,,,
Stayed 6 nights in Oct 2018

6/10 Okay

WATANA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good hotel but hot inside the room
Location is quite far from Royal Palace by walk. Not so far from Toul Sleng museum. Hotel facility is good and relaxed. The worst thing is air condition was not good. It is very hot inside the room. Although I told them to fix, but it was not solved at all. Totally, it is bad design about air condition position (too far from bed).
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect! I love it a lot. The bedroom had such a nice and zen design. I was so impressed by how nice the personal was.
Stayed 6 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

4/10 Poor

AUROREA, Bariloche

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Éviter les chambre "budget "
Une offre spéciale? Décevante. La chambre: des traces sales sur les murs d'une chambre petite avec vue sur le mur d'en face situé à 2/3 mètres, juste au dessus de la reception avec les bavardages de gens et l'odeur de cigarette malgré les fenêtres fermées. Pas de possibilité de suspendre ses vêtements, faute de placard... Le bon côté : le soleil n'entre pas dans la chambre, elle reste donc fraîche. La salle de bain correcte mais se doucher avec des cafards sortis affolés des conduits d'évacuation au premier contact avec l'eau n'est pas pour plaire. Pour les autres chambres je ne sais pas. L'accueil est très bon. Des gens charmants qui relèvent le niveau de l'hôtel. La piscine circulaire et bienvenue mais la plus grande partie du temps dans l'ombre ainsi que les chaises longues... Le petit dejeuner: du pain avec l'œuf au plat mais pas assez de beurre pour finir le pain. Le cafe en trop petite quantité . Le restaurant convenable.. Nuits tranquilles quand les voisins cessent de crier dans la rue
Stayed 2 nights in Jan 2018

10/10 Excellent

christophe, france

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tres bonne hôtel plusieurs fois que j y retourne je ne suis jamais decu
Stayed 16 nights in Aug 2017

8/10 Good

Henk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice city hotel
Great place Nice people pool is ok Food a little bit to expensive Tuk tuk drivers nearby taken you to any place
Stayed 3 nights in Aug 2017

6/10 Okay

DS, Tokyo

Liked: Staff & service
Disliked: Room comfort
利用する目的によって評価が分かれるホテル。
従業員のモチベーションは高く、上品なホテル。都会の喧騒を忘れて読書でもしてゆっくり過ごしたいという人にはぴったりな場所。ホテル内の食事メニューも大変充実している。2017年6月段階の話だが、WiFi環境が十分ではない。アカウント1につき、1WiFiという考え方もこの時世にそぐわない。そしてスピード計測すると、1Mにも満たない低速だった。（ほぼ全時間）これは後でわかったことだが、プノンペンは同じ市内でもネットの速度が不安定ということ 。自分はホテルのWiFi以外にsmart社のシムも契約したが、残念ながらこれも1M満たない速度だった。（場所を変えると6M程度）つまりホテルのルーターがうんぬんという話よりも、この地区はネットが繋がりにくいということだ。ビジネス利用で使う場合は話にならない。自分はホテルでゆっくりすべく時間を全て放棄して、近隣のカフェにいってPCやスマホを使った。限られた時間の中で無駄な時間と経費を使わざるを得なかったことは全く評価に値しない。 ちなみに全室禁煙。喫煙場所は1階の共用部のみ。深夜を超えると入口の門が閉まるため、夜間の外出にもあまりむかない。他でも出ているが、アメニティは石鹸のみ。宿泊する人は持ち込みする事をお勧めしたい。 ■参考までに（ホテルからのトゥクトゥク移動費）2017 ・リバーサイド　　　　　　　　約3ドル ・イオンモール　　　　　　　　約2ドル ・空港　　　　　　　　　　　　約8ドル ・キリングフィールド（往復）　約20ドル
Stayed 6 nights in Jun 2017
Response from Ratna on 18 Jul,2017
Dear Valued Customer, Thanks for your feedback and sorry for this inconvenience! It was an error with our Wi-Fi Hotsport and now it is fixed. Thanks for your understanding and Hope to see you again soon! Best Regards,

8/10 Good

K.S, JAPAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
イーオンモールに比較的近くて便利な立地
比較的近くても歩くには遠い程度です。閑静な住宅地にあり、静かにくつろげるホテルです。 プールは小さいですが、綺麗です。全部屋からプールは眺めることができます。テラス付きの 部屋がおすすめです。
Response from Ratna on 27 Jun,2017
Dear K.S, Thanks for your review and if you enjoyed stay with us, please tell your friends or others! Hope to see you again soon! Best Regards, Ratna

10/10 Excellent

HeyCoelle, Köln

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kleines Stadthotel zum wohlfühlen
Ich habe sieben Nächte hier verbracht und mich sehr wohl gefühlt. Besonders hervorzuheben ist die Freundlichkeit des Personals. Frühstücksangebot eher überschaubar! Nach einem anstrengenden Tag ist der Pool besonders erfrischend, kleine Speisekarte mit leckerm essen und gute Coctails- nicht nur zur Happy Hour Zeit haben den Aufenthalt abgerundet. Bei meinem nächsten Aufenthalt in Phnom Penh würde ich gerne wieder hier nächtigen:)
Response from Ratna on 10 May,2017
Dear HeyCoelle, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

6/10 Okay

Verified traveller

Liked: Room comfort