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Reviews of Salita Hotel

3.5 out of 5
Salita Hotel
# 70, St European Union 143, Boeung Kengkang II,Khan Chamkarmorn, Phnom Penh

Reviews

7.6

Good

Rating 10 - Excellent. 41 out of 210 reviews" "
Rating 8 - Good. 109 out of 210 reviews" "
Rating 6 - Okay. 42 out of 210 reviews" "
Rating 4 - Poor. 10 out of 210 reviews" "
Rating 2 - Terrible. 8 out of 210 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Thoai

Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Seyha on 15 Nov,2019
On behalf of hotel management, we really thanks for your taking time to write a good comment for us as our service provided during your stay. We hope to serve you for your next visiting in Phnom Penh, Cambodia. With best regards, Chanseyha Kim (Mr.) Reservation Manager

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2019

6/10 Okay

Maiya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aircon are not working to all our rooms. Staff are not helpful
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service
I was there for a night, the hotel is sample just a standard hotel they better improve in the customer service, i reserved a room in advance with special request but they did not complete. the breakfast better provide more salad to complete western set.
Stayed 1 night in Jan 2019
Response from Mr. Ith Phorsda (Sale Executive) on 24 Feb,2019
Dear Valued Customers, On behalf of my General Manager, I want to extend my sincerest apologies for the negative experience that you had with our customer service. I am very sorry for what happened. It was unacceptable and will never happen again. At Salita Hotel, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that we are very sorry. Once again, I am very sorry for the inconvenience and many thanks for your kind consideration and cooperation.  Should you need any further information or assistance, I invite you to contact me at any time. Sincerely yours,

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not Bad, Not Great
Room was clean and service was satisfactory. Mediocre experience.

8/10 Good

Anth, Singapore

Liked: Cleanliness, staff & service, room comfort
Third time staying in this hotel. Not the best choice but value for money if you book it earlier. A lot of empty space can be made good used by hotel for better purposes. Lighting can be improved. Otherwise, it's a good place to stay in PP

10/10 Excellent

chase

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Arman, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a good rest and good breakfast to start my day.. It was in walking distance to the Royal Palace and The National Museum..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was the best I've had during my whole time in SE Asia. I had gotten dehydrated and fainted during my stay and they took such great care of me. Not in a great location, but an easy tuk tuk ride to the main area. Would recommend to solo travelers staying in Phnom Penh.

8/10 Good

Thomas, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel offers great hospitality service. A must to stay for those budget conscious travellers.

6/10 Okay

Agustin, VIC

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nothing special
This hotel has nothing special. We spent three days in Phnom Pem and the hotel was functional for those three days, since we only went to the hotel to sleep. But if you are planning to stay longer, I would suggest you to find another option. It includes breakfast but a very basic one. As said, This hotel has nothing special.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was near our busstation but not really in the centre

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Great hotel Staffs..very helpful
Hotel staffs are great and helpful. Could communicate well in english..not perfect but more than average. The first room given to us was leaking water from air conditioning but staff was quick to act and within 10 minutes had us transferred to another room and was doing repairs on the first room within a day. Try avoiding rooms on the 9th floor as the kitchen is on the 10th floor and the kitchen staffs can be early cooking,chopping,etc and could be unpleasantly noisy very early in the morning

8/10 Good

Kevin, Toronto

Liked: Cleanliness, staff & service
A decent place to stay
Room was fine with a decent sized bed. The furniture and decor was a bit dated, but otherwise was sufficient for our stay. Walked around the neighbourhood, but there wasn't much to see. There are always tuk tuk / taxi drivers hanging about across the street which makes hiring one for a city tour relatively easy. Great buffett breakfast at the hotel restaurant located on the 10th floor which also provides a good view of the city.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel with a nice restaurant.
We stayed here for 2 night and enjoyed the big clean room and bathroom. There are not really any restaurants in the area so we went to the hotel restaurant instead which was really good. Really nice was the buffet breakfast included in the price. It's a good hotel for a short stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Akinori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

YAZAD ASPI, Singapore

Disliked: Staff & service, property conditions & facilities, room comfort
Not so bad
Air condition was not working properly, Dinner is not served after 8 PM, Ironing clothes is NOT free, Need to have English speaking staff as well. Was difficult to communicate.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Good if you like to wake up at 6am
Paper thin walls. Can clearly hear talking next door. Tv. Lots of north asian guests who typically get up very early. Cleaners are straight in rooms at 7am? Clatter bang. Not enough sleep. Breakfast good buffet... for westerners fried eggs (asian)sausage coffee juice toaster bread baguette butter/jams and pineapple/water melon. Seen less choice in some '4'*s
Response from Khim on 16 Oct,2015
Dear Valued Client, Warmest greeting from Salita Hotel, Phnom Penh, Cambodia!! Thank you so much for your valued comment. We always try best to satisfy all guests that stay with our hotel, but we still have some small problems that we need to improve. After reading your comment we are going to solve that problem as soon as possible. We do hope to serve you again next time. Best regards,

8/10 Good

Charles, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Salita Hotel excellent/quiet budget option
Nice hotel in a reasonably central area. The hotel itself is very nice, with an adequate restaurant on the top floor. The staff is extremely helpful and friendly - the room I wanted was not available the first night, so they shifted me to another room and I stayed there. I am always interested in how quiet a hotel is, and there was some slight noise the first night, but compared to other budget hotels in Phnom Penh quite quiet, and in a quiet neighborhood as well. Could (long) walk to many destinations, and like any other hotel in Phnom Penh there is a permanent group of tuk-tuk drivers stationed outside.^^
Response from Lengkhim on 16 Oct,2015
Dear Client, Warmest greeting from Salita Hotel, Phnom Penh, Phnom Penh !! Thank you so much for your kindness to give us the review. Your review is valuable for other clients. We hope that we can serve you again when you visit Cambodia. Best regards,

6/10 Okay

SAIK CHOOI, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
Suitable for a budget trip
Generally it is acceptable for short stay.
Response from Khim on 16 Oct,2015
Dear Client, Warmest greeting from Salita Hotel, Phnom Penh, Cambodia! Thank you so much for your valued time to give us the comment. In here we always try best to support all guests and make them feel happy with their stay. We hope to serve you again next time. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean,comfortable with air- conditioned room. The view from the rooftop restaurant were great atmosphere.
Response from lengkhim on 17 Oct,2015
Dear Valued Client, Warmest greeting from Salita Hotel, Phnom Penh, Cambodia! Thank you so much for your staying with us and for your valuable time to give us the comment. We are delighted that you got a nice experience with us. Especially, with air-condition and the view from the rooftop.

8/10 Good

Yin-Tsu, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short trips
Good location and friendly staff.
Response from Khim on 21 Oct,2015
Dear Valued Client, Warmest greeting from Salita Hotel, Phnom Penh, Cambodia! On behalf of my team, I would like to thank you for your staying with our hotel and taking your valuable time to give us the comment. We feel pretty happy after reading your comment that you were impressed with the good location and friendly staff. Moreover, we are going to keep up and improve our standard service in order to give all the clients with the best experience. We do hope you will be back to stay with us again in the near future. Best regards, lengkhim, Reservation Executive, reservation@salitahotel.net

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Staff were friendly and helpful. The room was clean and comfortable. Breakfast was tasty, but not so many choice.

8/10 Good

Buntha or Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
pleasent stay
Realy nice place and very good price.

8/10 Good

Sue, Mackay Queensland

Liked: Cleanliness, staff & service, room comfort
Good value
This Hotel is very good value with very friendly helpful staff - it is also only a short tuk tuk ride to the riverfront

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Timothy, Australia

Liked: Cleanliness, staff & service
Good value for money
We expected this hotel to be quite basic due to it's 3 star rating however, we were suprised by the room quality, staff friendliness and general atmosphere of the hotel. It is a 10-15min Tuk Tuk ride to the main restaurant strip in Phnom Penh but has all the necessities for a comfortable stay; good airconditioning, helpful tour advice and clean rooms.

6/10 Okay

Verified traveller

Disliked: Room comfort
Bad location
Good hotel for the price but the location is really bad. Hot water was a problem. Need a taxi or tuk tuk to go anywhere.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A two star hotel
This hotel is not in a good location. The room was very small and there was no hot water to take a shower. This is a 2 star hotel. Breakfast was average.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with less great location
Great facility and staff. Very close to a prison museum, but not so easy to get to other sites.

10/10 Excellent

INDRA, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great hotel for the price. Clean, comfortable and great staff. Delivered what was promised. Would stay again!

10/10 Excellent

Sean, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good sized rooms which are clean and comfortable. Staff were friendly and helpful.

6/10 Okay

Claire, Manchester

Liked: Cleanliness, room comfort
Good for the price we paid
The hotel was fine for a couple of nights. It's close to S21 and the neighbourhood is busy with some decent bars and restaurants nearby. Everything was fine in the room, clean and with everything you'd expect for the price, although the furniture was a bit worn out. Breakfast was fairly poor compared to other similar hotels we stayed in, but the views from the rooftop restaurant were good!

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Average
Average hotel in terrible neighborhood. Comfortable, air conditioned room. Slow, dirty glass elevator. The breakfast wasn't good. The view from was nice at night. Glad it was one night stay.

10/10 Excellent

Christopher, Valletta, Malta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation in the capital!
Fantastic hotel choice in Phnom Penh! Location is pretty good, it's not right on the riverside, but for a mere 2 dollars a tuk tuk will take you there in about 6 minutes! Staff super friendly and helpful, rooms nice and clean! Recommended!
Response from Khim on 9 May,2015
Dear Valued Client, We thank you so much for your valued time to give us the feed-back. We are really happy to know you were satisfied while your staying with us. Certainly, our staffs always try the best to give all guests with a good experience while their staying. We wait to serve you next time. Best regards, Salita Hotel Team.

10/10 Excellent

Jairo, Boca Raton,Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
This was a great hotel located 15 minutes from the city center like 2 dollars by tuk-tuk but convenient anyways. The staff was amazing, helpful, friendly, knowledgeable. As this was my first hotel when arriving in Cambodia I found incredibly comforting. The room was imppecable just as western standards. The only thing I have to say is the breakfast is a bit weak but its Cambodia and the standard for hotel breakfast everywhere doesn't differ that much.
Response from Khim on 6 Mar,2015
Dear Valued Client, We thank you so much for your valued time to give us the feed-back. We are really happy to know you were satisfied while your staying with us. I am sorry if breakfast make you unhappy, cause we rotate it so from one day to day it is difference. Certainly, our staffs always try the best to give all guests with a good experience while their staying. We wait to serve you next time. Best regards, Salita Hotel Team.

2/10 Terrible

Kimle, los angeles , CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not 3 stars hotel Don't waiste your money

8/10 Good

Joanna, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel but location lets it down
The hotel itself is nice, theres a lift and the room has AC, fridge, , tv, hairdryer and wifi which were all working fine. The wifi did frequently cut off and ask you to resign in which was a little annoying, plus on one day it didnt work for a few hours and i was told this was because the hotel was full on that day? Staff friendly and tried to be helpful, but when i tried to buy a bus ticket onwards i felt pressured into buying a particular one and i was lied to on that occasion which was regretful, i suspect they would have received commission. Breakfast was ok but ran out in last 30 mins, mostly consisted of various eggs and rice/noodles. I also had lunch in the restaurant one day which was good and reasonably priced. Location not ideal, its in the middle of nowhere and i was not eager to venture out at night on my own. I went looking for food and coffee one afternoon and came back unsuccessfulm There are always tuk tuks and mototaxis outside though which can take you where you want to go. Overall i would stay here again its a nice hotel.

8/10 Good

Josef, Prague

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel to stay
Hotel is located in nice area. Staff is very friendly and helpfull excepting the situation decribed below. Tasty asian breakfasts in the restaurant with city view. They should trust more to the guests than to the cleaning ladies. Because the cleaning lady left empty beer bottle in the room and didn't put new in the fridge, we had to pay it twice at the check-out. Because we needed to catch to bus, we didn't continue the negotiation and we paid it. That is the only negative experience from this hotel.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Disappointing.
Would have had higher score if breakfasts were hot and a better choice. Food displaid in heated dishes but burners were not lit so went cold very quickly. Fried Eggs produced in quantity and left to sit so very unpleasant. Hotel cafe never open. Internet very erratic.

10/10 Excellent

Yancy, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
I loved my stay at the Salita. Breakfast was good, the room was comfortable, a/c and wifi worked nicely. Staff was very nice and accommodating. Walking distance to the Genocide museum (and worth the visit). Room was clean and TV has a nice selection of channels. Ride to the hotel from the airport is about 25min, and would be a LOT more comfortable in an actual taxi v/s Tuk Tuk (although Tuk Tuk is a little cheaper). Totally depends on what you prefer, cheap or comfort.
Response from Khim on 11 Apr,2015
Dear Yancy, Warmest greeting from Salita Hotel, Phnom Penh, Cambodia! Thank you so much that you take your valued time to give us the feed-back. We are so excited that you were happy with our service and accommodation. Certainly, our staffs always try the best to support and give the best service to all guests. Taxi and TukTuk that arrange by our hotel is cheaper with the best driver. Thanks again and look forwards to welcoming you later in the future. Warmest Regards, Salita Hotel Team.

8/10 Good

Mike, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel
Stayed here for five nights recently. The hotel offers excellent value with AC, big rooms, cleaned regularly and constant hot water. The breakfast though lacking in variety for european palatte was more than adequate and replenished regularly. The staff were always cheerful and willing to help with information and further arrangements. The hotel is rather a long way from the main tourist areas but this is well advertised in the hotel information. Tuk tuks are readily available in order to transport you to this area for $2. Would not hesitate to stay here again if visiting Phnom Penh.
Response from Khim on 25 Jul,2015
Dear Valued Client, We thank you so much for your valued time to give us the feed-back. We are really happy to know you were satisfied while your staying with us. Certainly, our staffs always try the best to give all guests with a good experience while their staying. We wait to serve you next time. Best regards, Salita Hotel Team.

8/10 Good

iana, russian federation

Liked: Cleanliness, staff & service, room comfort
It is a nichotel, with careful stuff! Good restoraint which is located on the 10 flour. Good conditions with kettle) but the worst thing there is location! Far away from city center!!!
Response from Khim on 25 Jul,2015
Dear Client, Thanks for your valued time to give us a comment. We are happy that you do like our service and accommodation. For our location is a little bit quiet but it is so good for sleeping without annoying. And from our hotel to many popular places is about 10 Min by TukTuk or Taxi. Best regards, Salita Hotel Team

6/10 Okay

Kwok Leung, Hong Kong

Average stay
Very average stay. Booked a king size bed- when entering the room was surprised to see twin beds instead. Went back downstairs to inform the concierge and he wasn't helpful until pushed. He said they ran out of rooms with double/queen/king beds and only had twin. He offered to push the beds together for us. I argued that I paid for a king and that is what I should get. He made a call to his manager and then offered us the VIP room but with a surcharge of 10 USD for that one night and at the subsequent stays we would be transferred to the room we booked. Long story short I reasoned my way to have the VIP room for 'free' and they were 'nice' to inform me the NEXT morning that I could have the same room. The room was simply furnished for a 'VIP' title. I would pay 20 USD for what we experienced but according to the concierge it would cost us 60 USD if booked online (ridiculous). The underside of the toilet seat cover (the one you sit on) had yellow stains which still appeared to be wet and the plumbing system was interested for a 'VIP' room. All the drainage water from the sink came out of a tube next to the toilet and into the drain there. Finally the good: 1. Top floor breakfast area with a beautiful view of Phnom Penh 2. Decent continental breakfast (incl)

10/10 Excellent

David James, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a nice clean modern Hotel.
The Salita Hotel was modern, clean and very comfortable. The hotel staff was friendly and very helpful. I will certainly stay there again if I return to Phnom Penh. David James Troxel.
Response from Khim on 28 Mar,2015
Dear Valued Client, Thank you so much that you take your valued time to give us the feed-back. Your comment is so important to guide others. It is our pleasure to give all guests the good experience while their staying with our hotel. Thanks again, and hope to serve you next time. Best regards, Salita Hotel Team.

6/10 Okay

Nitin, Singapore

Disliked: Property conditions & facilities
Breakfast was terrible.
Breakfast was terrible. Nothing for vegetarian. Hotel staff is good and friendly. Room is small but ok.
Response from Khim on 11 Jul,2015
Dear Clients, Warmest greeting from Salita Hotel, Phnom Penh, Cambodia! We thank you that you take your valued time to give us the feedback. We are sorry that you are not happy with our breakfast and apologize for this problem. I would like to inform you for our breakfast is not fix it means, we rotate it. So , from one day to one day our breakfast is not the same style. We always try to improve our breakfast, service and make sure the guests that stay with us get a good experience and satisfied. Best Regards, Salita Hotel Team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel nice room
nice hotel nice room, clean interior. centrally located
Response from Khim on 4 Jul,2015
Dear Value partner, Warmest greeting from Salita Hotel ! Thank you so much that you spend your valued time to give us your feedback. It is really useful to guide all guests that would like to travel to Phnom Penh and looking for a good hotel. Salita Hotel is the best choice. Wish you good luck and we wait to serve you again if you are back to Phnom Penh next time. Best regards,