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Reviews of Teav Bassac Boutique Hotel & Spa

2.5 out of 5
Teav Bassac Boutique Hotel & Spa
#30, ST 9, TONLE BASSAC, CHAMKARMON,, Phnom Penh, Kandal

Reviews

8.2

Very good

Rating 10 - Excellent. 17 out of 55 reviews" "
Rating 8 - Good. 27 out of 55 reviews" "
Rating 6 - Okay. 8 out of 55 reviews" "
Rating 4 - Poor. 3 out of 55 reviews" "
Rating 2 - Terrible. 0 out of 55 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was easy to find and the food was good.

8/10 Good

chanarin

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing great but dont like the bathroom style and design. Anyway the price is good!
Stayed 2 nights in Jan 2018

6/10 Okay

Sam, Australia

Small hotel
In a few words I would compare the hotel to an Ibis one. The rooms are very small as are the bathrooms. The concept is nice, but thats about it. It is close to eateries bars and restaurants in bassac, but you cant walk to main atteactions due to the roads and traffic. In the room the air conditioning was positioned so it blew straight on the beds. The beds were hard, there is no closed wordrobe, the desk with the TV is extermely small and crowded with things (such as tea, coffee, kettle, hotel books etc..) and there is no room to place your luggage. The room is extremely crammed.and only good to sleep. The bathroom has no windows and was not clean when we arrived. There was hair in the shower) presumably from the previous guest. The water in the pool was green. Overall, the manager was very firendly and obliging. The other staff hardly smiled or spoke english. There looked like there are many similar budget hotels in the are that appear nicer. I would stay again the area as it was close to many good eateries and bars (especially the incredible Malis restaurants, Feelgood 2 cafe - which makes amazing coffee).
Stayed 3 nights in Dec 2017

6/10 Okay

Tim, Alberta, Canada

Liked: Staff & service
Value priced hotel
We stayed one night and picked this hotel as it was reasonably priced and close to the bus. Check in was very good and we had a quick late meal before going to bed. Room was average but there were tiny bugs crawling around in bathroom and on dresser. I would have liked it to be cleaner.
Stayed 1 night in Nov 2017

10/10 Excellent

Elyse, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and attentive
Our stay here was amazing. The level of customer service we received here is beyond superb. The staff do absolutely everything in their power to tend to your needs and their level of politeness is like no where I have ever experienced anywhere in the world. The people of Cambodia are truely the loveliest people I have ever encountered and on this factor alone I would highly recommend staying here. As for the hotel itself, the location is ideal and walking distance to a majority of the major attractions i.e. the Royal Palace, Museum, Central Markets and restaurants along the river front plus a few little gems in the streets nearby the hotel. Ammenities of the hotel are great quality (I had an amazing sleep in the bed, it was perfect for my bad back). The food from the restaurant for both breakfast and lunch/dinner was great. I highly recommend the the beef burger and the steak. And finally the spa facilities whilst basic was still of a high quality. The massage I received was just the beating (I mean that in a good way) that I needed. We were very humbled by the customer service we received here at TEAV. Thank you once again.
Response from General Manager on 2 Sept,2016
Dear Elyse, Thank you for chosen our hotel for accommodation during traveling in Phnom Penh, Cambodia and share the experience. For the experience also highlighted about comfort stay, friendly and helpful staff, good breakfast. We much appreciate and we continue to learn and to upgrade to be high standard service. We hope you will choose our hotel in next occasion. Please have a nice day and enjoy your holiday. Yours sincerely, From Teav Bassac boutique Hotel & Spa's team.

8/10 Good

Ants

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

cristofer, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel but ....
I been staying here a few times.The lady manager is very helpful and the staff there are very super friendly.The room is splendid, beautiful, clean and comfortable. The down side is the shower water are not warm at times. 2nd, it will be lovely to have gym/fitness facilities in this hotel to hold back customers. That's is one of the factor I have chose to stay at other hotels now. But for travelers doesn't need a fitness facilities, you should go for this hotel! As it's centralized as well.

6/10 Okay

JESSICA, Singapore

Liked: Staff & service
The water heater was not working well and the room could be cleaner.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A highly-recommended exquisite hideaway
Small exquisite boutique hotel with well composed spatial design and detailed interiors combining contemporary and vernacular design nested within a green residential site. I like the brush sketches and wall decors, together with the TEAV booklet which provide some unique local ambience. The green concept could be further developed to provide natural light and cross ventilation to the restaurant for both comfort and usability. Very warm hospitality and mindfulness in service. Manager Maria and staff are very helpful and provide very warm hospitality and service during our stay. The choice of dishes for breakfast and room service are limited but very well done and serve their purpose adequately. Perhaps due to the Khmer New Year and some staffs have gone home for celebration, the massage service is surprisingly unprofessional and incompatible with its vision and nicely designed spa rooms. I still like it and have an enjoyable stay.

8/10 Good

xuan duoc, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel
We stay for four nights, fast free wifi, towels and bed linens clean, room very spaces and no smell, but the floor is quite dirty but we mobbed it ourselves. Breakfast is limited you have to choose between western (bread, eggs, bacon etc) or Asian (fried rice, noodle etc) fried rice is nice, food is clean. There are some mosquitos but the hotel provide you with anti mosquitos to burn before you leave your room for dinner. Location is good quiete for sleep ( no traffics) But not far from most of main attractions and restaurants. hotel staffs are very nice people. We like this hotel and would stay here again next visit to Phnom Penh

8/10 Good

Colleen, New Zealand

Liked: Staff & service, property conditions & facilities
Nice, quiet Hotel.
Nice, quiet Hotel. Small Hotel with wonderful Staff. Really enjoyed my stay.

8/10 Good

Philip, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Very pleasant boutique hotel, staff were lovely,very polite,gracious and helpful

10/10 Excellent

Leonite

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exquisite and quaint boutique hotel
Very polite and courteous staff. Outstanding customer service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
Friendly staff, great food. There is no lifts but that was no problem as staff took bags too and from the room.

8/10 Good

Mustafa, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff, super smiles :)
The Staff was all very friendly and welcoming. They did everything poosible to accommodate me as much as they could. i couldnt ask for more. 1 of them even gave me a lift to the local shops which i tipped him of course..

10/10 Excellent

Shirley, virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel. breakfast Excellent.
Book a tour through the hotel. They do a great job. also I had the hotel book our transportation to and from hotel. I liked their services. I liked DAk the driver he gives excellent service. I like the way makes sure everything is ok. The staff of this hotel works hard. Their Margaritas were great. The front desk staff knew answer to everything.

10/10 Excellent

emmanuel, new york city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent little boutique hotel near hip st 308
Excellent little boutique hotel near hip 308 street

8/10 Good

Simon , Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Quite location and close to all amenities with excellent service as specially Marie the manager and the staffs. Will highly recommend to all my friends to this Hotel Teav boutique & spa (bassac)
Response from TEAV Group on 18 Jan,2016
Dear Simon, Chum Reap Sur from TEAV Boutique Hotel and Spa (Bassac)! Happy New Year 2016!!! All best wishes to you and your family. Thank you so much for your recent stay with us. It was a pleasure to having you as our Guest! We are really thrilled to read that your stay with us was excellent. Your kind words of appreciation are really appreciated and shared with our entire team whom I am certain will be encouraged with your remarks, especially, Maria is very excited that you had satisfied her ans our service. The satisfaction of our guests is our priority and we' re keeping to do so. Thank you again for your highly recommendation. We are looking forward to welcoming you back to TEAV Boutique Hotel and Spa (Bassac) again soon that you will once again enjoy our authentic hospitality. Best Regards, Sam, General Manager, manager@teavgroup.com

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Huge room with large comfortable bed
Room is huge with large and comfortable bed. Wifi is not strong although each room has their own router. Can select one main item, one hot drink and one cold drink for breakfast. Breakfast can be served in the room which is a plus.
Dear Valued Guest, Happy New Year!!! All best wishes to you and your family! We thank you so much for your recent stay with us and for your kind review. Your review is much appreciated and we are very delighted that you had a comfortable stay with us. Please accept my sincere apologies for the inconvenience of the WiFi and Breakfast. Of course, a router was installed in each room to ensure that the WiFi is strong and it actually works very good/fast. It was happened because there was problem from the internet company. Actually, we serve a la cart breakfast which guests can select many items from the menu without limitation. I was surprised about your feedback on the breakfast, there might be misunderstanding. Thank you again for your constructive feedback and we are looking forward to welcoming you again that you can enjoy our authentic service. Best Regards, Sam General Manager

8/10 Good

Stephen, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for Bassac Lane.
Very good for the price.
Dear Stephen, Happy New Year 2016!!! All best wishes to you and your family. We thank you so much for your recent stay with us and for your valuable comments. It was a pleasure to having you as our Guest! We are really delighted that your stay with us was very good. Your kind words of appreciation are really appreciated and please rest assured that I have shared your comments with our entire team whom I am certain will be encouraged with your remarks. We are looking forward to welcoming you back again soon. Best Regards, Sam, General Manager

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel OK but very noisy especially early morning and late at night. Staff very friendly but did not always deliver. Area not ideal, slightly off the main track not easy to find at night.
Dear Catherine, Happy New Year 2016!!! With all best wishes to you and your family. We thank you so much for your recent stay with us and for your valued feedback. I was very discouraged that you did not get a good experience with us which was atypical from what we are proud of. Your constructive feedback is much appreciated. May I present you my most sincere apologies for the problems you raised above. Our Operation Manager was taking actions immediately to improve our service. Please rest assure that these problems will not be happened again. The satisfaction of our guests is our priority and we are working hard each day to ensure that. We hope we will have a chance to welcome you back again soon and that you will once again enjoy our authentic hospitality and improvement. Best regards, Sam, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Valued Guest, Happy New Year 2016!!! With all best wishes to you and your family. We thank you so much for your recent stay with us and for your valued review. It was truly a pleasure to receive positive feedback from our guests. The support of our guests is extremely rewarding for our team and we are working hard to ensure the most comfortable stay for our guests. We hope we will have a chance to welcome you back again soon and that you will once again enjoy our authentic hospitality. Best regards, Sam, General Manager

10/10 Excellent

J, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Greeted at 8 pm by the hotel staff. They were very friendly. Room was clean n beautiful. The hotel is beautifully designed. A must see.
Response from TEAV Group on 9 Jan,2016
Dear J, Happy New Year 2016!!! With all best wishes to you and your family. Thank you so much for your stay with us and for your valued time to write a great review. It was truly a pleasure to receive positive feedback from our guests. The support of our guests is extremely rewarding for our team and we really appreciate your compliments about everything in our hotel, especially, the gracious customer service and the beautiful hotel design. The satisfaction of our guests is our priority and we are delighted to have exceeded your expectations. We hope we will have a chance to welcome you back again soon and that you will once again enjoy our authentic hospitality. Best regards, Sam, General Manager

10/10 Excellent

Anthony, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service Staff always there for you, thumbs up!
Response from TEAV Group on 12 Mar,2016
Dear Anthony, Thank you so much for your stay with us and for taking the time to share your valuable comments. It was a pleasure to having you as our Guest! We are really delighted to read that your stay with us was great and you enjoyed your time with us. Your kind words of appreciation are really appreciated and please rest assured that I have shared your comments with our entire team whom I am certain will be encouraged with your remarks. We are looking forward to welcoming you back to TEAV Boutique Hotel and Spa (Bassac) again soon. Best Regards, Sam, General Manager

8/10 Good

Niroshan, Lausanne

Liked: Cleanliness, staff & service, property conditions & facilities
One week stay
Very nice hotel and deficated staff will ing to go the extra mile to please. The GM of the hotel was following up in any request even on leave.

10/10 Excellent

Anna, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this boutique
All staff are friendly and their English is good too. Room is big, cleanliness, nice, incredible decoration. Bed is big and so comfortable. Swimming pool is big and cool which is so good for weather in Cambodia. Breakfast was great with a huge selection and nice. The restaurant staff there was especially helpful when I asked for any specific requirement.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Clean hotel but misrepresentation
It is a clean hotel in a rather nice setting. however i actually booked this hotel after going through the hotels in the hotels.com website as it mentioned that it has a kitchen. when i booked, i make sure that the room description indicated that there is a kitchen. however when i arrived, the hotel told me that the description they have put there was for their sister hotel. it was a gross misrepresentation. they also did not try to rectify by putting me in their sister hotel as it was a mistake on their part. it was like it was wrong and you have to just accept it. the service standard sucks.

10/10 Excellent

frank, Bogota, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a convenient location.
The TEAV Bassac Boutique hotel is an excellent choice. Location is great for the Royal palace and river front, both walkable and also the Malise restaurant which is a must. Staff are extremely courteous and helpful and their English is proficient enough to communicate with guests. I would definitely recommend this hotel.

6/10 Okay

Lily, KUL

Liked: Staff & service
Boutique hotel near to AEON mall
I stayed in ground floor room so expect little noise from the walkway. The room face the kitchen, so you can hear clearly the cooking preparation. Room was simple & nice with king size bed & other amenities but the toilet has a very bad odour smell.Probably from the drain was clogged & no maintenance. The breakfast selection was great but the waiter got our orders wrong for 2-days straight!!! This is rather disappointing..

10/10 Excellent

Truong, Melbourn, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Excellent hospitality from the staff. We liked everything. Location, staff, pool, spa. We had breakfast and foods were always very good. We had a Khmer massage which was great. We could find no fault with the cleanliness of the hotel. Room was specious and nice design plus exciting decoration and modern equipment. Bathroom was awesome, large, granite finishing, raining shower, bathtub. Staff was very friendly and attentive.

6/10 Okay

greg, singapore

Liked: Cleanliness
Disliked: Property conditions & facilities
Poor roofing sound insulation. noisy raindrop.
Average. found a big spider in the room! roofing insulation was bad. noise from rain dropping the whole night!
Response from Chantha on 3 Jan,2015
Dear Greg, Thank you so much for you time to review Teav Bassac Boutique & Spa. To concern to your commended, we apologize if that happen to you due our new opening in that period. We respond to solved all the issue that you commend and we also implement well training for our staffs. We promise with you that it will not happen again, more than that we upgraded to high standard facilities and services. We are looking forward to serve you in next time. Best regards, Chantha Sales & Marketing Manager

8/10 Good

yin ha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Nice location

8/10 Good

Antonin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien mais uniquement si prix secrets ...
Personnel accueillant Quelques détails vieillissants (moquette couloirs et escaliers)
Stayed 7 nights in Jan 2018

6/10 Okay

Pat R, Versailles

Liked: Staff & service, room comfort
Bien mais sans plus
Bon accueil et emplacement bien situé. La chambre était très calme et assez spacieuse. La prestation globale est bonne mais pas à la hauteur d'un 4 étoiles. L'ensemble aurait besoin d'un bon rafraîchissement et le souci du détail fait défaut (qualité du linge passable, nombreuses fissures, joints jaunis, présence de tâches, .....). Le rapport qualité prix est bon en phase de promotion mais beaucoup moins si vous payez le prix fort.
Stayed 3 nights in Nov 2017

8/10 Good

DAI, TOKYO

Liked: Cleanliness, staff & service, room comfort
A reasonable and safe hotel in Phnom Penh.
When I stayed at a neighboring hotel before, I felt uneasy about security and staff, but this hotel did not have any problem. It does not face the main street, but it is quieter there. The staff is friendly and in English.
Stayed 4 nights in Nov 2017

8/10 Good

F, 日本

Liked: Cleanliness, staff & service, room comfort
笑顔の出迎え
スタッフが皆、とても感じがよく、宿泊した翌日朝食を食べに出なかったら、スタッフが大変心配し、 部屋まで届けると気を使ってくれた。 ルームサービスと食事のメニューが以前より増え、より居心地よくなった。 部屋の位置の関係か、wifiが少々繋がりずらく、そこだけは改善して欲しい点です。
Stayed 3 nights in Jul 2017
Response from KIM on 29 Jul,2017
Dear Sir/Madam Chum Reap Sur from TEAV Boutique Hotel! On behalf of my TEAV team, I would like to thank you so much for your recent stay with us and for taking the time to share your great review. Thank you for your concerning point “wifi connection”, we will work with Internet Company to improve it more, and thank you for pointing your positive experiences of your stay with us. We are very delighted that you had enjoyed your stay with us and satisfied our hotel, room, location, breakfast, facilities and our staff. Your sincere review gives us necessary fuel and energy to keep on doing what we are all here to do and that make our guests’ experience at TEAV is a memorable one. Your true expression here is really appreciated and would help other travelers to choose the right and real boutique hotel to stay. We hope we will have a chance to welcome you back and that you will once again enjoy our authentic hospitality. Best regards, Kim Lang Sales & Marketing Manager sm@teavgroup.com

8/10 Good

Fu, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフの笑顔とホスピタリティで居心地の良いホテルです。
最新のホテルではないですが、少し歩くと おしゃれなお店があるエリアがあったり、反対方向に行くと地元のスーパーや、両替じょがあり、とても便利です。 ドアマン、フロント、バー、ダイニングに居るスタッフが出かける時や、帰ってきた時に必ず声を掛け とても家族的なあたたかなホテルです。 お食事も美味しいです。 1点、コーヒーがカンボジアコーヒーなので好きずきが分かれるかもしれません。
Response from Sarain on 13 May,2017
Dear Fu, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. With regards, Sarain

10/10 Excellent

Camila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel a ne pas rater! Personnel performant, souriant, sympathique et avenant. Grosse force de leaderships venant de la direction. Belle décoration chaleureuse et raffiné. À faire et refaire.
Response from TEAV Group on 13 May,2017
Dear Happy Guest, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. With regards, Sarain Mr.

6/10 Okay

TOM, 東京

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
スタッフの感じがとても良い！
今回、水が出なくなるトラブルがあり、同じ系列のホテルに移動するハプニングがありました。 スタッフは全員感じがよいのですが、ホテルとしての対応がイマイチでした。

8/10 Good

Bo AM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Familiar and the best on my trip
Familiar, personal, intrested of customer, breakfast and food good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ホテルの従業員が丁寧に対応してくれますので気持ちよくステイできると思います。室内に蚊がいて刺されたので蚊の対応をしてくれました。次回からは事前に対応してくれるとありがたいです。

6/10 Okay

GERMAN, Badalona

No está mal, a pesar de los mosquitos
Hotel normal para el precio. Deberían hacer algo para que no entren tantos mosquitos

8/10 Good

RAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tae Keun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

10/10 Excellent

susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
värt pengarna
värt pengarna, rent, enkelt.

10/10 Excellent

wendun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear wendun, Happy New Year!!! All best wishes to you and your family! We thank you so much for your recent stay with us and for your kind excellent review. Your review is much appreciated and very honorable for us. We are looking forward to welcoming you again soon. Best Regards, Sam General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Valued Guest, Happy New Year!!! All best wishes to you and your family! We thank you so much for your recent stay with us and for your great review. Your great remark is much appreciated and very honorable for us. We are looking forward to welcoming you again soon. Best Regards, Sam General Manager