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Reviews of DoubleTree by Hilton Phoenix - Gilbert

4 out of 5
DoubleTree by Hilton Phoenix - Gilbert
1800 S Santan Village Pkwy, Gilbert, AZ

Reviews

7.6

Good

Rating 10 - Excellent. 429 out of 1003 reviews" "
Rating 8 - Good. 211 out of 1003 reviews" "
Rating 6 - Okay. 152 out of 1003 reviews" "
Rating 4 - Poor. 125 out of 1003 reviews" "
Rating 2 - Terrible. 86 out of 1003 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Hotel itself is very nice! Customer service was exceptional! Wish there was maybe a continental breakfast. Breakfast for purchase was pretty expensive.
Stayed 2 nights in May 2024
Response from Lauren Briner on 18 May,2024
ChristineThank you for the EXCELLENT review! I appreciate your staying with us and look forward to you returning in the future.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
We’ll be back next year when we’re there to visit our grandsons.
Stayed 3 nights in May 2024
Response from Lauren Briner on 18 May,2024
WayneThank you for the EXCELLENT review. I appreciate you staying with us, and we look forward to having you with us next time you are in town to spend time with your grandsons.

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Clean. Comfortable bed.
Stayed 1 night in Apr 2024
Response from Lauren Briner on 18 May,2024
TinaI am glad you enjoyed your stay. I do see that your stay was less than perfect. Please let me know how we can improve and get the "5". I look forward to you staying with us againin the future.

10/10 Excellent

Kyle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Mark at the front is a very funny man and super helpful. Automatically made our check in a great experience. Tiba ran the bar and served tbe restaurant that evening and was just as fantastic. The whole staff is super great and this has been the best hotel we’ve stayed at
Stayed 1 night in Apr 2024
Response from Lauren Briner on 18 May,2024
Kyle Thank you for taking the time to share your EXCELLENT experience during your recent stay. I am glad that Mark and Tina helped to make the stay memorable, and we look forward to having you back again.

8/10 Good

Leonard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little loud on the traffic. But wife and I enjoyed our stay.
Stayed 3 nights in Mar 2024
Response from Jhoy, at Front desk on 30 Apr,2024
Thanks for taking the time to leave a review. we appreciate your feedback! Hope we see you again.

8/10 Good

Tonya, Maricopa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the in room hot tub. Would be nice if they offered a free breakfast.
Stayed 2 nights in Apr 2024
Response from Jhoy at front desk agent on 30 Apr,2024
Thanks for taking the time to leave a review, we appreciate your feed back!

6/10 Okay

IVAN

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room furniture is just old and damaged. AC units makes a lot of noise and it's a nightmare sleeping with the noise. Room was not very clean, probably a 6 in 10. We paid more than 200 bucks for one night and it wasn't worth it...the other issue is the limited parking that forced us to park on another hotel...yup, it's crap.
Stayed 1 night in Apr 2024

10/10 Excellent

Milo

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Teresa, Goodyear

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and inviting.
Stayed 1 night in Apr 2024
Response from Jhoy at front desk on 30 Apr,2024
Thanks for taking the time to leave a review, we appreciate your feedback! Hope we will see you again on your next visit.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Two thumbs up
Stayed 2 nights in Apr 2024
Response from Jhoy at front desk on 30 Apr,2024
Thanks for taking the time to leave a review, we appreciate your feedback!

6/10 Okay

Elizabeth

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
This hotel looks like it used to be nice, but now it’s on the downturn. When you look at pics/walk in the lobby looks nice and clean and impressive. But the rooms are bad! Our first room had some food crumbs on the table and around on the floor-no big deal, we brushed it off, but the bathtub would not drain. So we asked for a plumber or to move rooms. Due to time of day, they offered to move us rooms…so we did. Second room was on the second floor-the hallway was SO dirty-drywall pieces all over the floor, stained carpet, wrapped in various places along the walls…whatever no big deal. But the room was bad! It smelled of urine so badly we couldn’t be in the room for 30 seconds-I’m talking like a homeless person had been in there. It was bad! So we went right back to the front desk and asked for our 1st room back-but he offered us another room on the 3rd floor. We went it and it smelled like sewer, but after checking toilet we realized it was the shower drain smelling. (Room 330) We decided to just deal with it. Something in the bathroom wall kept making a loud engine sound but we closed the door to the bathroom and called it a night. The beds were comfy and clean but the floors are so dirty-in all the rooms. I think a lack of good cleaners is going to be the detriment of this hotel-it’s in a great location too, which is a shame. One other thing-the walls are thin and you can literally hear all street noise and neighbor noise. The staff was super nice-all if them!
Stayed 1 night in Apr 2024

8/10 Good

Tiffany

Stayed 2 nights in Apr 2024

8/10 Good

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again! Friendly staff, quiet and nice lobby area and the room was spacious with a comfy bed and a nice tv!
Stayed 4 nights in Mar 2024
Response from Jhoy, at Front desk on 20 May,2024
Hello Jamie, thanks for taking time for giving us feedback. We appreciate you staying with us, and we look forward to seeing you again on your next visit. Have a nice day

4/10 Poor

Darren

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not what we expected from online pics at all.. Found black mold in our bathroom in several places. As much as we paid, should have been great experience. Will not stay here again
Stayed 4 nights in Apr 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at this hotel. I will look at staying here again..
Stayed 2 nights in Apr 2024

10/10 Excellent

Francisco

6/10 Okay

Danielle

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful and helpful especially Joy and Orlando.. !!! Very accommodating and hospitable.. will be back in July!
Stayed 5 nights in Mar 2024

6/10 Okay

Gloria

Liked: Staff & service
The photos showed carpeted rooms, they were not. We asked for handicap access close to the elevator and were put in the farthest room from the elevator, no maid service and had to ask for coffee and towels, overpriced for the service!
Stayed 2 nights in Mar 2024

2/10 Terrible

Janet

We booked a junior suite for 6 days & our room was never cleaned/trash not taken out until the 5th day when I stopped a cleaning lady out of my room. I requested from the front desk on the 3rd & 4th day & was promised that it will be cleaned but was never done . One of the towels had a blood stain. The hotel restaurant was very understaffed.. the cashier was also the waitress & told us that there was only one Cook.. waited for hours for expensive breakfast. I always use Hilton hotels but I will never go back to this hotel. Hilton should take their name out from this place.
Stayed 6 nights in Mar 2024

4/10 Poor

Wendy

Disliked: Cleanliness, property conditions & facilities
The hotel is very old and need updating. Carpet is old and dirty. A lot of masking instead of updating and replacing. Price did not match the quality of the hotel.
Stayed 1 night in Feb 2024

2/10 Terrible

Mohammad

Business traveller
The Asian guy in the front very bad customer service and his very rude
Stayed 1 night in Feb 2024

6/10 Okay

Leigh

Travelled with partner
For a Double Tree Hilton, I expected much better! Parking was limited and shared with another hotel. The windows were so thin, you could hear everything outside. There was no carpet in the room (no biggie) but made for a very loud room with the echo. Not impressed! Glad we only stayed one night!
Stayed 1 night in Feb 2024

4/10 Poor

Howard

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

charles

Stayed 1 night in Feb 2024

10/10 Excellent

Tyisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

CAROLYN, BROOKLYN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pleasant and quiet
Stayed 1 night in Feb 2024

6/10 Okay

Leanne

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Lobby and exterior look nice.
Exterior and Lobby seem nice but that changes as elevator flooring is torn and peeling and rooms are just pretty old and worn looking. The bathtub had large chips in the finish and large rust stains. The furniture was really dated and just seemed pieced together. Sticky fingerprints on the desk. Expected better.
Stayed 1 night in Feb 2024

8/10 Good

Marlow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice, but the room looked NOTHING like what was in the pictures. Also, the restaurant was not really a restaurant. We ordered food instead.
Stayed 1 night in Feb 2024

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Camelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stellar accommodations..
Stayed 1 night in Feb 2024

2/10 Terrible

Kim

Stayed 1 night in Feb 2024

6/10 Okay

Laura

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend for the price. No breakfast included, room was out dated.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to my daughters house. Anything you could possibly need is within the surrounding area.
Stayed 2 nights in Jan 2024

6/10 Okay

Stephanie

Disliked: Property conditions & facilities, room comfort
Minimal
Hotels.com had a falsely advertised room that the hotel said doesn't even exist. The only reason I gave a 3 star to the hotel is because they went ahead and upgraded us to a junior suite from what Hotels.com booked us for. I originally booked for what is the hotel's honeymoon suite but Hotels.com booked us in a regular king bed. The junior suite they upgraded us to was just a slightly larger version of their basic room. There was nothing on the walls, no rug or anything on a hardwood flooring. The room echos like crazy and the TV was not even close to the right size for the room (not to mention, barely worked). We couldn't even read the guide from the bed. The one thing they have going for them is their water pressure - but don't stay under the shower for too long, you might not have any skin left. If you feel like spending $220+/night on a VERY minimalistic experience, this is your place.
Stayed 1 night in Jan 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Bed was bad, a/c noisy, no carpet
Stayed 2 nights in Jan 2024

6/10 Okay

Miosotis

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
We didn’t have pillow case in our room. The room felt hollow and quiet, almost incomplete. Because there’s floor instead of carpet, I could hear every single movement from the person above me. No complimentary breakfast. The staff was great and accommodating.
Stayed 3 nights in Jan 2024

10/10 Excellent

Emil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

6/10 Okay

Angela

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is an outdated hotel with obvious signs of where and much older furnishings. For example, there was cracks in the tub and rusting on the bathroom floor. It wasn't the worst place I've ever stayed but I definitely had to adjust my expectations quickly when I walked in the room.you have to pay for coffee in the morning as well which is interesting
Stayed 2 nights in Jan 2024

10/10 Excellent

Richard, Tucson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A bit old, small low tech tv. Nice staff, clean large rooms. Good food at good prices. B to A-
Stayed 1 night in Jan 2024

6/10 Okay

Tina

Stayed 1 night in Jan 2024

10/10 Excellent

Constantine

Stayed 1 night in Jan 2024

6/10 Okay

David

Stayed 1 night in Jan 2024

8/10 Good

Teresa B

Travelled with partner
Liked: Cleanliness, staff & service
Staff very nice and helpful! Hotel was clean but a bit tired. Room was fairly basic, but clean and tidy. Bathroom lights very dim. Price was decent so all in all the experience was fine.
Stayed 1 night in Jan 2024

2/10 Terrible

Cheryl

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth your $$$
This was a bait and switch hotel. Shoes beautiful rooms with two queen beds and our room was awful. I couldn’t believe they were associated with Hilton hotels. The bathroom tub leaked all over the floor. Not enough lighting in the room. Floors were dirty. Don’t waist your $$$
Stayed 2 nights in Jan 2024

6/10 Okay

Helena

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It's very tired looking, the rooms are more like a holiday inn than a DoubleTree (in Europe anyway). Restaurant is limited and doesn't do room service and is not open all day. No pool bar (this is advertised on the website). Pool is nice and the people working there are nice.
Stayed 4 nights in Jan 2024

2/10 Terrible

Patsy

Stayed 1 night in Jan 2024