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Reviews of Element Chandler Fashion Center

3.5 out of 5
Element Chandler Fashion Center
44 S Chandler Village Drive, Chandler, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 675 out of 1000 reviews" "
Rating 8 - Good. 205 out of 1000 reviews" "
Rating 6 - Okay. 56 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was very good
Stayed 2 nights in May 2024
Response from Customer Service on 20 May,2024
Juan, thank you for your kind words! The team at Element Chandler Fashion Center is thrilled that everything met your expectations. We look forward to seeing you again soon!

2/10 Terrible

Brian, Phoenix

Hotel was full was unable to stay there
Stayed 1 night in May 2024
Response from Customer Service on 6 May,2024
Brian, we regret to hear about your experience. Reservations are highly recommended to avoid such situations. We hope you will give us another chance in the future to provide you with the great service you deserve.

8/10 Good

Itzel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was put in a lower room near the pool and kids were loud early morning.
Stayed 1 night in May 2024
Response from Customer Service on 6 May,2024
Itzel, we appreciate your review. We're sorry your stay was disrupted by noise near the pool. We strive to provide quiet and peaceful surroundings for our guests at Element Chandler Fashion Center. It's important to us that every guest has an enjoyable stay and we hope you'll give us another opportunity to serve you better.

10/10 Excellent

Levon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful.
Stayed 1 night in Apr 2024
Response from Customer Service on 5 May,2024
Levon, it's delightful to know you cherished the serene ambiance at Element Chandler Fashion Center. We endeavor to provide an environment where guests can truly unwind. We're grateful for your review and would love to serve you again in the future.

10/10 Excellent

Ramses

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 28 Apr,2024
Thanks for the perfect rating, Ramses! We can't wait to see you again soon for another amazing experience at Element Chandler Fashion Center. Have a great day!

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elements was by far the most comfortable clean and accommodating hotel we’ve been to in years.
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr,2024
Clarence, thank you for sharing your positive experience. It's a joy to hear that Element Chandler Fashion Center surpassed your expectations with its comfort, cleanliness, and accommodating nature. We trust you'll choose us again when you're next in town.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice for the money
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr,2024
Henry, it's gratifying to hear that you appreciated the value proposition at the Element Chandler Fashion Center. Your endorsement truly boosts our team's spirit. We hope to have the pleasure of you joining us once more in the future.

10/10 Excellent

Nubia

Stayed 1 night in Mar 2024
Response from Customer Service on 7 Apr,2024
Nubia, it's simply thrilling to know you had a phenomenal stay at Element Chandler Fashion Center. We truly value your positive feedback. We can't wait until your next visit; ensuring you another outstanding experience will be our pleasure.

10/10 Excellent

Tara, Clarkdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr,2024
Tara, thank you for your high rating of Element Chandler Fashion Center. We're delighted to see you had a wonderful stay with us. Please visit us again soon - we'd love the opportunity to serve you again!

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb,2024
Thanks for sharing this perfect rating, Emmanuel!We're thrilled to hear you enjoyed your stay at Element Chandler Fashion Center! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Dashawna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how clean it is and it is right across the street from the fashion center.
Stayed 2 nights in Feb 2024
Response from Customer Service on 13 Feb,2024
Dashawna, it's fantastic to see that you appreciated the cleanliness of Element Chandler Fashion Center and its proximity to the fashion center. It's always rewarding when guests acknowledge their satisfying stay. We can't wait to welcome you back for another enjoyable visit!

6/10 Okay

Nicole

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness
While this property looks nice, it was no better than your Holiday Inn. Lots and lots of disposables, while they are claiming to "helping to conserve the planet". The actual dishes that were around all had food residue left behind. While the hotel is pet friendly, and something I needed, the fee of $75 is definitely up there. I am not sure what that fee provides. I doubt it means extra cleaning to the room.
Stayed 1 night in Jan 2024
Response from Customer Service on 1 Feb,2024
Nicole, it's disappointing to hear that your stay didn't fully meet your expectations. We take pride in our commitment to eco-conscious practices, and it's concerning to hear about your observations related to dish cleanliness. Our aim is to offer clean and comfortable accommodations for all guests, including those travelling with pets. The pet fee ensures we can maintain the quality and cleanliness expected by all guests post pet stay. We cherish your feedback as it helps us to improve. We look forward to another opportunity to exceed your expectations.

6/10 Okay

Rachel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 30 Jan,2024
Thank you for sharing, Rachel.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

8/10 Good

Al

Stayed 1 night in Jan 2024
Response from Customer Service on 20 Mar,2024
Al, it's great to see you had an enjoyable stay at Element Chandler Fashion Center. We're pleased the property met your expectations and we look forward to welcoming you back in the future. Thank you for choosing us.

10/10 Excellent

Yulia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on 28 Jan,2024
Thank you for the great rating, Yulia!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Element Chandler Fashion Center! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Good bed, free breakfast, gym, pool, clean room were all a plus. TV didn't have the fox broadcast of playoff football game was a minus.
Stayed 2 nights in Jan 2024
Response from Customer Service on 25 Jan,2024
Eric, it's terrific to know you appreciated the clean room, complimentary breakfast, gym, pool, and the comfort of your bed at Element Chandler Fashion Center. We understand your discontent with the television channel lineup during your visit and will consider this for future improvements. We anticipate your next stay with us, hoping to provide an even better experience next time.

4/10 Poor

Aaron

Disliked: Cleanliness, staff & service, property conditions & facilities
Was a used bloody pad in the bathroom, which indicates the room was never cleaned. The box behind the TV was not on so we had to unravel it and plug it into the wall so we could watch TV.
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan,2024
Aaron, it's concerning to hear about the cleanliness issues you encountered during your stay. We uphold very stringent guidelines and your experience certainly isn't indicative of our usual standards. Similarly, the situation with the TV is unfortunate. We're genuinely thankful you brought these matters to our attention. Please know, our team is working diligently to address these concerns and prevent them in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Only lights working in the room were in the restroom
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Jan,2024
We're sorry to hear about the lighting situation in your room. We strive to ensure all facilities are in top working order for our guests, and your feedback can assist us with this. We sincerely hope this didn't overly affect your overall experience and that you would consider giving us another chance to ameliorate any concerns on a potential future visit.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 19 Jan,2024
Amanda, thank you for sharing your experience with us at Element Chandler Fashion Center. We're thrilled that you had a ten-star stay! We hope to have the opportunity to welcome you back very soon. Safe travels!

2/10 Terrible

Robert

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Jan 2024
Response from Customer Service on 20 Jan,2024
Robert, it's unsettling to know that your stay did not meet your expectations. We appreciate all feedback as it guides us in making improvements. We sincerely hope that you may consider giving us another chance to better serve you in the future.

10/10 Excellent

Dashawna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was so clean! It was also right across from the mall... walking distance. I will be back!
Stayed 2 nights in Dec 2023
Response from Customer Service on 31 Jan,2024
Dashawna, it's wonderful to know that you appreciated the cleanliness of Element Chandler Fashion Center as well as its accessible location. We're glad that our proximity to shopping opportunities enhanced your stay. Your warm feedback is truly appreciated, and we eagerly anticipate your return.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are the selling point here, all of them are very professional and helpful.
Stayed 14 nights in Dec 2023
Response from Customer Service on 21 Dec,2023
Robert, thank you for your wonderful review! We are thrilled to hear that our team members at Element Chandler Fashion Center were the high point of your stay. Their professionalism and helpfulness are vital, and your words affirm their efforts. We're looking forward to your next visit!

8/10 Good

Daniel

Stayed 1 night in Dec 2023
Response from Customer Service on 22 Dec,2023
Daniel, it's great to hear that you had a positive experience at Element Chandler Fashion Center. We appreciate your rating and we hope to get the opportunity to surpass your expectations during your next visit. Thank you for choosing us.

10/10 Excellent

Christobal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Customer Service on 10 Dec,2023
Thanks for the amazing rating, Christobal!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Element Chandler Fashion Center!

4/10 Poor

Yong

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel did not have hot water, so the morning shower was extremely unpleasant. The outside temperature was in the low 40’s, so this to me shoikd never be an issue.
Stayed 1 night in Dec 2023
Response from Customer Service on 6 Dec,2023
Yong, we're genuinely sorry to hear about the inconvenience with the water temperature during your stay. Please rest assured that your experience is not indicative of the service we aim to provide. Should you give us another opportunity, we're committed to ensuring a comfortable and enjoyable stay for you. Your feedback has been shared with our team members for attention.

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2023
Response from Customer Service on 6 Dec,2023
Israel, thank you for taking the time to rate your stay at Element Chandler Fashion Center. We're delighted you had a great experience with us. We hope to have the pleasure of your company again in the future.

10/10 Excellent

Jacqueline, Candler

Stayed 3 nights in Nov 2023
Response from Customer Service on 30 Nov,2023
Thank you for the fantastic rating, Jacqueline!We strive to make all of our guests feel welcome and relaxed during their time at Element Chandler Fashion Center! We can't wait to see you again soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Nov 2023
Response from Customer Service on 29 Nov,2023
We appreciate your time leaving a review, Andrew. We're thrilled to learn that your stay here at Element Chandler Fashion Center was enjoyable. We look forward to hosting you again in the future.

8/10 Good

Trisha

Travelled with family
Liked: Amenities
Staff are friendly and accommodating. Hotel always smells fresh and clean. Rooms were great and ours had a little kitchen with a dishwasher. Bathrooms were clean and big. Only downside to our stay was the people who stayed directly above us we’re continually stomping all over the floor.
Stayed 5 nights in Nov 2023
Response from Customer Service on 15 Nov,2023
Trisha, thank you for sharing your experience at Element Chandler Fashion Center. It's wonderful to hear that you appreciated our gracious team members and the cleanliness of our hotel. We are glad you enjoyed the great rooms furnished with mini-kitchens. As regards the noise issue you mentioned, we regret any disturbance, and we ensure necessary measures are taken to keep a tranquil environment for our guests. We hope to have you again for an even more fantastic stay.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stop passing through town.
Stayed 1 night in Sep 2023
Response from Customer Service on 14 Nov,2023
Michael, we're delighted to know you appreciated your stay at Element Chandler Fashion Center as part of your journey. It's wonderful to be regarded as a nice spot for travelers. Should your travels bring you back to our wonderful town, we'd love to host you again.

2/10 Terrible

Corey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room falling apart.
Stayed 1 night in Nov 2023
Response from Customer Service on 13 Nov,2023
We appreciate the feedback, Corey.We're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward.We hope for the opportunity to host you again soon for a more positive experience.

6/10 Okay

Araceli

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Overall good, just a little untidy.
Great location. Common area were clean. Though my sheets were clean and bed was comfortable, the appliances and sofa were not. Loved the bathroom design. Not sure if I would rebook.
Stayed 2 nights in Oct 2023
Response from Customer Service on 30 Oct,2023
Araceli, thank you for your feedback. It's good to know you appreciated our prime location and clean common areas. Regarding your comments about the in-room amenities, your satisfaction is important to us, and we're continuously making improvements based on guest feedback. We're glad you enjoyed our bathroom design and want to assure you that Element Chandler Fashion Center strives to provide a positive overall experience. If you decide to give us another opportunity, we would be delighted to exceed your expectations.

10/10 Excellent

Andrea

Stayed 1 night in Oct 2023
Response from Customer Service on 30 Oct,2023
Thanks for the outstanding rating, Andrea!We're delighted your time at Element Chandler Fashion Center was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Comfortable clean room, quiet, modern. Breakfast is pretty good but not outstanding. Shower gel needs to be lightly scented, it has an oder that I had to wash off my hands daily. The rooms have a wonderful kitchenette with a large refrigerator, which we loved for keeping our water and soda in
Stayed 5 nights in Oct 2023
Response from Customer Service on 27 Oct,2023
Steven, it's wonderful to hear your stay at Element Chandler Fashion Center was comfortable and quiet. We're delighted you enjoyed our modern, clean rooms and beneficial kitchenette facilities. Feedback regarding our breakfast and scented amenities is valued, and we can ensure that it'll be considered for future improvements. We're thrilled you made good use of the generous fridge space. We hope to welcome you back for another satisfactory experience.

10/10 Excellent

YUAN FENG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Oct 2023
Response from Customer Service on 23 Oct,2023
Thank you for the fantastic rating, Yuan Feng!It's outstanding you had such a wonderful experience at Element Chandler Fashion Center. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Joe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bang for your buck.
Stayed 1 night in Oct 2023
Response from Customer Service on 23 Oct,2023
Thank you for the 5/5 rating, Joe!It's excellent you enjoyed your time at Element Chandler Fashion Center so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on 17 Oct,2023
Thanks for the perfect rating, Rob!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Element Chandler Fashion Center.Have a wonderful day!

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on 15 Oct,2023
Thank you for taking the time to leave this wonderful rating, Helen! We hope to see you again soon at Element Chandler Fashion Center so we can share yet another amazing experience!

2/10 Terrible

Kendolleen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was rude and was not given the room I paid for. Unfortunately, the staff could not care less. Will not stay here again nor will I recommend this location.
Stayed 1 night in Oct 2023
Response from Customer Service on 14 Oct,2023
Kendolleen, it's disheartening to hear about your experience. Guest satisfaction remains our top priority and we deeply regret the impression you had regarding our team members' attitude and the room allocation issue. Please know this is not reflective of our usual standards and we are evaluating your feedback for rectification. We truly hope for the opportunity to better serve you in the future.

4/10 Poor

Deanna

Travelled with family
Disliked: Property conditions & facilities, room comfort
Large sports groups this time, need more staffing.
Our usual place to stay. This time is was lacking hospitality. Possibly the large groups of sports teams and lack of staff.
Stayed 1 night in Oct 2023
Response from Customer Service on 11 Oct,2023
Deanna, we're truly sorry to hear that your latest visit did not meet the standard of hospitality you've come to expect from us. We understand the hotel had a high volume of guests which can sometimes impact service levels. We value your feedback and will take your comments onboard to ensure your next stay is up to our standard.

10/10 Excellent

Violet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Oct 2023
Response from Customer Service on 10 Oct,2023
Thank you for this excellent rating, Violet!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Element Chandler Fashion Center! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Customer Service on 6 Oct,2023
David, thank you for giving us a perfect score. We're thrilled you enjoyed your stay at Element Chandler Fashion Center and we look forward to welcoming you back in the future for another great experience.

6/10 Okay

daniel

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Customer Service on 29 Sept,2023
Thank you for taking the time to submit this feedback, Daniel.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excellent

Adam y

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on 27 Sept,2023
Adam, thank you for choosing Element Chandler Fashion Center and for your phenomenal rating. It seems like you thoroughly enjoyed your experience and nothing would make us happier than having you back with us on your next trip.

10/10 Excellent

Nadia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing friendly new property/ Tesla charging stations for guests
Stayed 1 night in Sep 2023
Response from Customer Service on 25 Sept,2023
Nadia, we're thrilled to hear your stay at Element Chandler Fashion Center turned out to be wonderful. It's pleasing to note that our friendly environment and amenities like Tesla charging stations contributed to your amazing experience. We hope to have you back in the near future.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on 24 Sept,2023
Mario, we're thrilled to see your high rating for Element Chandler Fashion Center! Thank you for sharing your experience and letting us know you enjoyed your stay. Given your perfect rating, we eagerly anticipate welcoming you back on your next visit.

10/10 Excellent

Rogelio

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great choice!
The hotel was located right across Chandler Fashion Valley Mall. Great for kids and AC activity. Although the room was missing shampoo, lotions and toiletries, the staff was friendly and the hotel was super clean. We will be staying here again.
Stayed 2 nights in Sep 2023
Response from Customer Service on 19 Sept,2023
Rogelio, it's heartening to know that you found the location of Element Chandler Fashion Center perfect for your needs and appreciated our cleanliness standards. Your kind words about our team's friendliness are certainly appreciated. In regard to your observation about the toiletries, rest assured, we always aim for an immaculate room set up and your note will aid in fine-tuning our processes. We eagerly look forward to welcoming you back.

8/10 Good

Manpreet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is great with accessible EV charging and amole parking. Across the mall and all amenities. The lobby is clean and modern, grab and gro breakfast was until 10am on weekends which was a great addition. The hotel room was well appointed with full kitchenette. These rooms are awesome for families and cooking. The washrooms were clean and modern. **The downside**of this hotel is the cheap building materials. Paper thin walls and floors. We could hear the people in the hallways and the people above storming around while our whole room shook. My advice get a top floor rooms while we could still sleep this was the only issue.
Stayed 2 nights in Sep 2023
Response from Customer Service on 20 Sept,2023
Manpreet, it's wonderful to hear that you appreciated the Element Chandler Fashion Center's convenient EV charging, ample parking, and proximity to various amenities. We're also delighted you found our grab and go breakfast an excellent addition, and the accommodations well-equipped for family stays. Your feedback on the soundproofing, however, is an important note. While we strive to ensure all guests have a comfortable stay, it appears your experience did not match this aim. We certainly appreciate your suggestion regarding top floor rooms. Thank you for your valuable review, and we hope to host you again for an improved experience.

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Customer Service on 19 Sept,2023
Given the lack of specific feedback, it's challenging to address any particular concerns. However, the team ensures to keep improving all services and amenities to better serve valued guests. They'd truly appreciate a return visit in the future.

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time a the hotel Element, my only complaint would the very low water pressure in shower, also the bed was so low it made getting pn and if very difficult.
Stayed 3 nights in Sep 2023
Response from Customer Service on 19 Sept,2023
Fernando, thanks for sharing your feedback. We're thrilled you had a great experience at Element Chandler Fashion Center. Meanwhile, although we strive to maintain a superior level of comfort for all guests, we understand that individual preferences may vary, and your points about the bed height is duly noted. More so, your input about the shower water pressure is also understood, and we apologize for any inconvenience caused. We will consider your comments for future improvements and hope to welcome you back for an even more enjoyable stay.