In-room safe, desk, blackout curtains, iron/ironing board

Reviews of Holiday Inn Express & Suites Phoenix - Airport North, an IHG Hotel

2.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1021 out of 1370 reviews" "
Rating 8 - Good. 247 out of 1370 reviews" "
Rating 6 - Okay. 49 out of 1370 reviews" "
Rating 4 - Poor. 21 out of 1370 reviews" "
Rating 2 - Terrible. 32 out of 1370 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk and housekeeping staff were friendly and helpful.
Stayed 1 night in May 2024

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in May 2024

10/10 Excellent

lori, Everett

Liked: Amenities, property conditions & facilities
Clean and comfortable!
Stayed 1 night in May 2024

10/10 Excellent

Ondray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have easily given a 5 for staff and service, but we arrived early after a short flight and were not allowed to check in early.
Stayed 3 nights in May 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really good
Stayed 1 night in Apr 2024

10/10 Excellent

FULLOH

Stayed 2 nights in Apr 2024

10/10 Excellent

Mary E, Hartford

Liked: Cleanliness
Stayed 3 nights in May 2024

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick access to I10 fwy east after a wonderful in hotel breakfast
Stayed 1 night in May 2024

10/10 Excellent

Patrice

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Samantha

Stayed 1 night in Mar 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean, modern, utterly spacious. New fan of Holiday Inn because of my experience here.
Stayed 1 night in May 2024

10/10 Excellent

Saem

Travelled with family
This hotel is very clean and quiet. Happy to be here.
Stayed 1 night in May 2024

8/10 Good

Dmitry

Stayed 1 night in May 2024

8/10 Good

Frances

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 1 night in May 2024

10/10 Excellent

Jeanette, Tippecanoe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with great customer service. Rooms were nice and clean with blackout shades. Pillows were marked soft and firm - I enjoyed that. Slept great
Stayed 1 night in May 2024

10/10 Excellent

Alicia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 1 night in May 2024

10/10 Excellent

Lela

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet. Close to the airport. Good breakfast.
Stayed 1 night in May 2024

10/10 Excellent

Janga

Stayed 3 nights in May 2024

8/10 Good

Bruce

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Maame A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. I hope they fix the shower pressure
Stayed 2 nights in Apr 2024

10/10 Excellent

Zemenu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and nice and the breakfast was good. I like it.
Stayed 3 nights in May 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was spacious and clean! Staff was very nice
Stayed 1 night in Apr 2024

8/10 Good

Ingrid

Travelled with family
Clean convenient good breakfast
Stayed 1 night in May 2024

10/10 Excellent

Arlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Apr 2024

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a 5 star but it was suitable for what we needed. Didn’t like the carpet in rooms. But everything else was great
Stayed 3 nights in May 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ronald

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, comfortable
Stayed 3 nights in Apr 2024

10/10 Excellent

Sabina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
building was super clean staff was exellent and friendly.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jin Young

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean room
Stayed 1 night in Apr 2024

10/10 Excellent

Betty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were very nice.
Stayed 1 night in Apr 2024

10/10 Excellent

stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

LISA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well kept. Rooms clean and comfortable. Great price and services. Food was also great!
Stayed 1 night in Apr 2024

10/10 Excellent

John

Stayed 3 nights in Apr 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice properry
Stayed 1 night in Apr 2024

6/10 Okay

Gerald

Liked: Cleanliness, staff & service
The shower was a disaster. No way to keep water from not going all over the floor. Secondly, we couldn’t get the coffee pot to work. Nothing new for us but it always seems to happen with the Keurig one cup. Thirdly, the staff was most helpful and polite.
Stayed 1 night in Apr 2024

10/10 Excellent

karen, Saline

Liked: Cleanliness, staff & service, property conditions & facilities
Please have vegan options for breakfast
Stayed 1 night in Apr 2024

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place close to airport
Stayed 1 night in Apr 2024

10/10 Excellent

Anette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Hilda

Stayed 1 night in Apr 2024

8/10 Good

Kelsi

Liked: Cleanliness, staff & service
Pool was being renovated but I wasn’t there to swim anyways. Breakfast was good
Stayed 1 night in Apr 2024

2/10 Terrible

Todd

Disliked: Staff & service
Customer Service is non existent.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, well maintained and appointed.
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Stayed 1 night in Apr 2024

8/10 Good

Roxanne

Liked: Cleanliness, staff & service
Carpet had visible food on floor. Hair in shower. Bathroom not clean. Limited parking. Had to park in hotel parking next door.
Stayed 1 night in Apr 2024

8/10 Good

Alexia

Liked: Cleanliness, staff & service, property conditions & facilities
Quedé por negocios, nada pero nada que resaltar.
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fantastic: clean, neat and comfortable. My only issue is the homeless issue not matter where you ate be aware and alert.
Stayed 1 night in Apr 2024