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Rating 10 - Excellent. 668 out of 1004 reviews" "
10 - Excellent
668
Rating 8 - Good. 203 out of 1004 reviews" "
8 - Good
203
Rating 6 - Okay. 75 out of 1004 reviews" "
6 - Okay
75
Rating 4 - Poor. 35 out of 1004 reviews" "
4 - Poor
35
Rating 2 - Terrible. 23 out of 1004 reviews" "
2 - Terrible
23
9.2/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Tori, WESTVILLE
Travelled with family, Travelled with family and small children
Clean, nice, great check in, nice staff.
Big parking lot but it was full.
Breakfast was out of most things at 8am and we didn’t have time for them to make more.
Other than that, great stay and nice rooms.
Michelle
Stayed 2 nights in Apr 2024
Response from Jessica Baldwin on 27 Apr,2024
Thank you for taking the time to provide feedback on your stay. I apologize that our breakfast ran out of items during service. We are always preparing more to set out and are sorry we were not able to get them out in time for you to enjoy being leaving. We hope to welcome you back again in the future!
This location is close to shopping and dining options. The breakfast is nice and much appreciated. The only thing not likeable is the price. Sub $200 is reasonable but more is too much for this site
michael
Stayed 4 nights in Mar 2024
Response from Jessica Baldwin on 12 Apr,2024
Thank you for taking the time to review your stay!
We loved the soap, shampoo and lotion being LARGE and attached! Small bottles never work for long hair.
Only recommendation we have is to put something on the room doors to prevent it from slamming! They are heavy and will scare the crap out of you while sleeping.
Jamie
Stayed 4 nights in Mar 2024
Response from Jessica Baldwin on 12 Apr,2024
Thank you for your feedback! It is greatly appreciated!
My family and I stayed here during a 3 day weekend and it was perfect. Rooms were very clean, offered Dove Shampoo/Conditioner/ Body Soap. There are blow dryers in the rooms. Wifi and Cable tv included. We went in Feb and the outdoor pool was nice and clean. The outdoor pool is heated and the hot tub was awesome. They have a complimentary breakfast and a little snack shop. I would totally go back with the family.
Jenna
Stayed 2 nights in Feb 2024
Response from Jessica Baldwin on 16 Apr,2024
Thank you for taking the time to review your stay! We greatly appreciate it.
6/10 Okay
Joseph, San Antonio
Travelled with partner
26 Feb,2024
Liked: Amenities
Safe in room didn’t work
Room door difficult to open
A/C was not functioning
All except door corrected same day.
House keeping did not refill tissue box or mop bathroom floor.
The rooms very very noisy.
This is the first time I have experienced this.
Eating area did not have hand sanitizer in one dispenser
Pancake machine broken for three days
No orange juice
No cranberry juice
No salsa second and third day
Joseph
Stayed 3 nights in Feb 2024
Response from Jessica Baldwin on 16 Apr,2024
I am so sorry to hear about your experience. I hope you will give our hotel a second chance as we'd love to improve your stay with us.
Our room was a little bit dirty. And a little beat up. But overall pretty good, friendly staff. Cleaned the room and made beds daily. Continental breakfast was fabulous.