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Reviews of Holiday Inn & Suites Phoenix Airport North, an IHG Hotel

3 out of 5
Holiday Inn & Suites Phoenix Airport North, an IHG Hotel
1515 N 44th St, Phoenix, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 566 out of 1000 reviews" "
Rating 8 - Good. 246 out of 1000 reviews" "
Rating 6 - Okay. 81 out of 1000 reviews" "
Rating 4 - Poor. 59 out of 1000 reviews" "
Rating 2 - Terrible. 48 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Dianne

Travelled with partner
Property was ok
Stayed 1 night in May 2024
Response from Holiday Inn Phoenix Airport on 20 May,2024
Hello Dianne,Thank you for the honest feedback and rating. We look forward to your next visit with us. Cheers

10/10 Excellent

Estefany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Holiday Inn Phoenix Airport on 21 May,2024
Hello Estefany,Thank you for the perfect rating!

10/10 Excellent

Charlene

Travelled with family
Liked: Staff & service, property conditions & facilities
Only stayed one quick night.
Stayed 1 night in May 2024
Response from Holiday Inn Phoenix Airport on 20 May,2024
Thank you for the perfect rating!! We look forward to your next visit with us!

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
💯
Stayed 1 night in May 2024
Response from Holiday Inn Phoenix Airport on 20 May,2024
Thank you for the perfect rating!! We look forward to your next visit with us!

10/10 Excellent

Cheryl, East Wenatchee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Phoenix Airport on 15 May,2024
Hello Cheryl,Thank you for the perfect rating!! Looking forward to seeing you again!Ira

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Booked location for proximity to the airport however it sits right on a busy road. Difficult sleeping hearing all the loud road traffic all night
Stayed 1 night in May 2024
Response from Holiday Inn Phoenix Airport on 13 May,2024
Michelle, Thank you for the honest feedback from your recent stay with us. We hope to have you back as our guest to be able to provide you with the best experience possible. Thank you,Ira

8/10 Good

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tropical, laid back vibe
Stayed 1 night in May 2024
Response from Holiday Inn Phoenix Airport on 11 May,2024
Hello Grace, Thank you for the feedback and rating. Looking forward to having you back soon!

10/10 Excellent

James, Olathe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept property, close to airport, quiet and good restaurant. Pool area was clean with resort atmosphere
Stayed 1 night in May 2024
Response from Holiday Inn Phoenix-Chandler on 8 May,2024
Hello James, Thank you for the perfect rating and feedback from your past stay with us. We look forward to having you back again soon! Warm regards, Ira

10/10 Excellent

Karen Elizabeth

Stayed 2 nights in Apr 2024
Response from Holiday Inn Phoenix Airport on 8 May,2024
Hello Karen Elizabeth, Thank you for the perfect rating. We look forward to having you back as our guest in the near future. Warm regards,Ira

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and clean. Bathroom for such a large suite was super tiny. We enjoyed our stay, it was a good hotel.
Stayed 1 night in Apr 2024
Response from Holiday Inn Phoenix Airport on 15 May,2024
Hello Kathy, We appreciate you providing us with feedback from your recent stay. We look forward to seeing you again soon.Warm regards, Ira

10/10 Excellent

Christopher

Stayed 1 night in Apr 2024
Response from Holiday Inn Phoenix Airport on 21 May,2024
Christopher,We truly appreciate the perfect rating! We look forward to your next visit with us!

2/10 Terrible

Nancy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lack of proper AC an extra 12 parking fee and the fact that everything in room seems to be falling apart.
Stayed 1 night in Apr 2024
Response from Holiday Inn Phoenix Airport on 27 Apr,2024
Hello Nancy, Thanks for the honest feedback from your recent stay with us. We look forward to being able to have you back as our guest in the future. Warm regards, Ira

2/10 Terrible

Casey

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
First room door handle was busted so they gave a new room. Couch was stained, there was trash under the chairs and couches, also behind the curtains. With children I was very displeased with lack of cleanliness. Would not recommend or ever stay here again
Stayed 1 night in Apr 2024
Response from Holiday Inn Phoenix Airport on 26 Apr,2024
Hello, CaseyThank you for providing honest feedback regarding your stay with us. We will ensure to correct the opportunities brought to our attention. We look forward to having you back again in the future.

8/10 Good

Astrid

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Everything went well, but when we got their they charged me with extra fees, which is understandable but the gentleman who help me check in didnt already know how to answer me what the fees was covering for. So they choose to charged me the fees twince one for my dog and the other for the rest. But at the end I ended paying like 60 extra on fees and that was when I spoke with someone else about the topic. The rest of our experience whas great the room, the pool, and the patio was peaceful.
Stayed 1 night in Apr 2024
Response from Holiday Inn Phoenix Airport on 27 Apr,2024
Hello Astrid, Thanks for the feedback from your recent stay with us. We will continue to ensure our team is confident and providing our guest with accurate information. We look forward to being able to have you back as our guest in the future. Warm regards, Ira

10/10 Excellent

Sobeira

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good over all service
Stayed 1 night in Apr 2024
Response from Holiday Inn Phoenix Airport on 24 Apr,2024
Hello Sobeira,Thank you for the perfect rating and feedback! We look forward to having you back as our guest. Warm regards,Ira

2/10 Terrible

Hilary, Telluride

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Ira on 23 Apr,2024
Hello Hilary, Thanks for the honest rating! We look forward to being able to have you back for another visit. Warm regards, Ira

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person was not competent and it took 45 minutes to check us in. There was no sheet on one of the beds and nobody answered to help. The shower flooded after 5 minutes. Parking lot did not feel safe. The wallpaper was scraped off the walls in several places.
Stayed 1 night in Apr 2024
Response from Holiday Inn Phoenix Airport on 19 Apr,2024
Hello, MichaelThank you for providing honest feedback from your most recent stay with us. We apologize for the inconvenience and falling sure of expectations. We hope to be able to have you back as our guest in the future. Warm regards,Ira

2/10 Terrible

John

Stayed 4 nights in Apr 2024
Response from Holiday Inn Phoenix Airport on 5 May,2024
Hello John, Thanks for staying with us and providing feedback/rating.

8/10 Good

Alan

Stayed 1 night in Apr 2024
Response from Holiday Inn Phoenix Airport on 5 May,2024
Hello Alan, Thank you for the 4 out of 5 rating!

8/10 Good

Shawna, Airway Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Holiday Inn Phoenix Airport on 15 Apr,2024
Hello, Shawna Thank you for rating your past stay with us! We look forward to welcoming you back soon!Warm regards, Ira

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with family
Stayed 1 night in Apr 2024
Response from Ira on 12 Apr,2024
Hello, ChristinaThanks for the perfect rating! We look forward to your next visit with us. Warm regards, Ira

6/10 Okay

Ella

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
Staff came dropped off bed sheets by throwing it on the coach and saying “I am tired,” and left completely rude and disregarded that I may need assistance. Front desk was great. Extremely small bathroom- if you are tall or a little bit over weight, no offense- but you will barely fit here.
Stayed 4 nights in Apr 2024
Response from Holiday Inn Phoenix Airport on 17 Apr,2024
Hello, EllaThank you for taking the time to rate your past stay and provide feedback. I will ensure we train our team on the proper way to handle situations such as the one you stated in your comments. I apologize for the inconvenience and service you received while staying. We look forward to being able to accommodate you in the future.

2/10 Terrible

Scott, Carmel

Travelled with family
Disliked: Cleanliness, staff & service
Customer Service. Attitude at Front Desk.
Stayed 4 nights in Apr 2024
Response from Holiday Inn Phoenix Airport on 15 Apr,2024
Hello, ScottThanks for providing feedback from your most recent stay. We appreciate you staying with us and will use your feedback to train our team going forward. Thank you,Ira

8/10 Good

shirley

Travelled with partner
It's much older than I expected and the elevators are actually outside and you walk along an exterior hall to get to your room - I would not have booked this hotel if I'd have known that.
Stayed 1 night in Apr 2024
Response from Holiday Inn Phoenix Airport on 17 Apr,2024
Hello, Shirley We appreciate you staying with us and providing our hotel with feedback. We look forward to accommodating you when back in the Phoenix area. Thank you,Ira

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Burger Theory was a great option for dinner and it was connected to the hotel. Hotel was nice and rooms were clean I’d stay again if the opportunity comes along.
Stayed 1 night in Apr 2024
Response from Holiday Inn Phoenix Airport on 17 Apr,2024
Matt, I'm happy you enjoyed our amazing Burger Theory restaurant while staying with us. We look forward to having you back in the near future. Cheers,Ira

10/10 Excellent

Molly

Stayed 1 night in Apr 2024
Response from Ira on 23 Apr,2024
Hello Molly, Thanks for the perfect rating!Warm regards, Ira

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ira on 12 Apr,2024
Thanks for the perfect rating! I'm happy you enjoyed your stay!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kids loved the pool, adults loved the fire table sitting area where you can still keep an eye on the kids 😀
Stayed 1 night in Mar 2024
Response from Ira on 12 Apr,2024
Hello, Paul Thanks for the perfect rating and feedback regarding our amenities! We look forward to your next visit with us. Warm regards, Ira

2/10 Terrible

Summer

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Ira on 12 Apr,2024
Hello, Summer Thank you for the feedback!Ira

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shuttle service
Stayed 1 night in Mar 2024
Response from Ira on 12 Apr,2024
Hello, LaurieThanks for the perfect rating and feedback regarding our service and shuttle! We look forward to your next visit with us. Warm regards, Ira

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property Nice staff
Stayed 1 night in Mar 2024
Response from Ira on 12 Apr,2024
Hello, Rosemary, Thanks for the perfect rating and feedback regarding our team! We look forward to your next visit with us. Warm regards, Ira

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close and convenient to the airport with a shuttle service
Stayed 1 night in Mar 2024
Response from Holiday Inn Phoenix Airport on 15 Apr,2024
Hello, JeffThank you for staying with us! We look forward to having you back as our guest in the near future. Warm regards, Ira

6/10 Okay

Ephulance

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
House keeping not thorough, I had to request multiple times for our room to be cleaned, and when they cleaned, they weren’t good. Trash not taken out, tables, sinks counters not cleaned, things not picked up. Television not working, had to ask twice to be fixed, even when it was fixed it was still not working well, maintenance guy said he would bring a new remote and we never heard from them. Restaurant: It was great that kids ate free but staff were not consistent on how many kids and when they ate free, sometimes we got charged, other times one kid ate free and other times two of them ate free. It was so inconsistent. Front desk not welcoming, they don’t explain how things work at check in, when I called for house keeping services, the front desk told me she did not work in housekeeping and didn’t know the procedure if we were to be serviced, she advised I leave a msg for a housekeeping supervisor (omg), I have to ask for her supervisor to get me more information. I travel quite often and honestly I was very disappointed in this hotel.
Stayed 6 nights in Mar 2024
Response from Holiday Inn Phoenix Airport on 17 Apr,2024
Hello, Ephulance, I first would like to thank you for staying with us and providing detailed information about your stay. We're disappointed to see that our team fell short of our expectations in numerous areas. We hope we can have you back as our guest to display the exceptional service our team is norm to providing. Please reach out to our property leadership team if we can be of any assistance going forward. Thank you,Ira

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay next to airport
Stayed 1 night in Mar 2024
Response from Juan on 20 Mar,2024
Thank You for taking the time to write this review. We appreciate and value your feedback.

8/10 Good

Steve

More than adequate.
Stayed 1 night in Mar 2024
Response from Juan on 6 Mar,2024
Thank You for the time to rate our hotel. We appreciate and value your feedback

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Juan on 2 Mar,2024
Thank You for the 5 out of 5 rating, We appreciate and value your feedback.

10/10 Excellent

Jesus Ernesto

Stayed 1 night in Feb 2024
Response from Juan on 20 Mar,2024
Thank You for the 5 out of 5 rating. We appreciate and value your feedback

10/10 Excellent

Teresa

Travelled with family
Liked: Staff & service, property conditions & facilities
Excellent service.
Stayed 1 night in Feb 2024
Response from Juan on 21 Feb,2024
Thank You for the 5 out of 5 rating, We appreciate and value your feedback.

4/10 Poor

DOUGLAS

Stayed 4 nights in Feb 2024
Response from Juan on 17 Feb,2024
Thank You for taking the time to rate our hotel. I sincerely apologize for that we did not meet your expectations. We strive on providing the best possible experience for our guests

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicer than usual for an HI express. Convenient to airport. Room was nice. A bit noisy on road side. Restaurant also good though hours a bit limited.
Stayed 1 night in Feb 2024
Response from Juan on 16 Feb,2024
Thank You for taking the time to review our hotel. We appreciate and value your feedback.

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room
Room was large with a nice family room area separate from the bedroom. Bathroom had both a large shower and jetted tub. We would definitely stay here again!
Stayed 2 nights in Feb 2024
Response from juan on 15 Feb,2024
Thank You for taking the time to write a review. We appreciate and value your feedback. We look forward to having you back

4/10 Poor

Terry sr .

Disliked: Staff & service
Stayed 4 nights in Feb 2024
Response from Juan on 15 Feb,2024
Thank You for taking the time to rate our hotel. I sincerely apologize if we did not meet your expectations. We strive to provide the best possible experience for our guests

2/10 Terrible

Donna

Disliked: Staff & service
Extremely unsatisfied!!!
I had indicated many weeks in advance that I would like an early check in due to an event that I was attending. I even indicated that I was willing to pay extra for the courtesy. When I arrived, I was told that I couldn’t check in early because they had updated their computer system and they couldn't tell which rooms were already cleaned and available. But get this, the gentleman that they helped before me was allowed to check in early and they had no issue figuring out what was clean and available. All it would have taken is to contact housekeeping and ask them which rooms they had ready. The fact that they had no issue in figuring out what was ready for the gentleman before me and then tell me that they couldn’t do the same for me was astoundingly rude. I was treated differently for no other reason than they didn’t want to put in a little extra effort for me. This is called discrimination. As a result of the desk people’s incompetence, I was forced to go down the road and use a gas station bathroom to change into my formal attire and get ready for my event. Don’t give me any hogwash that there’s no guarantee that you can check in early either. If the gentleman before me was allowed, then there was zero reason I couldn’t. The lady at the desk told me she knew there were available rooms. She just didn’t want to put in a little extra work to figure it out for me.
Stayed 1 night in Feb 2024
Response from Juan on 10 Feb,2024
Thank You for taking the time to write a review. We appreciate and value your feedback. I sincerely apologize for the inconvenience of you not being able to check in early, I will definitely follow up with the front desk agent because this could have been handled differently. Again I sincerely apologize

8/10 Good

Danielle

Business traveller
Liked: Cleanliness, staff & service, amenities
The room is spacious and clean, but the bathroom was not in great condition. The roof above the shower was peeling from being wet and there was a hole in the paint so it looked really bad.
Stayed 2 nights in Feb 2024
Response from Juan on 10 Feb,2024
Thank You for taking the time to write a review, We appreciate and value your feedback. I apologize for the inconvenience of the bathroom. We will definitely get that addressed

8/10 Good

Jeffery

Liked: Staff & service, property conditions & facilities
Convenient location to Phoenix airport. Lots of homeless walking along the busy noisy street (44th st). My first floor suite had a musky/mildrew smell.
Stayed 3 nights in Jan 2024
Response from Juan on 3 Feb,2024
Thank You for taking the time to write a review, We appreciate and value your feedback

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel that doesn’t break the bank! There are a few homeless people down the street but they really weren’t in the area of the hotel. But overall great hotel!
Stayed 2 nights in Jan 2024
Response from Juan on 2 Feb,2024
Thank You for taking the time to write a review about your stay with us. Happy that you enjoyed your stay.

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Juan on 2 Feb,2024
Thank You for the 10 out of 10 rating. We appreciate and value your feedback.

10/10 Excellent

Miles

Travelled with family
We enjoyed our stay. Friendly staff and the room was clean and comfortable.
Stayed 1 night in Jan 2024
Response from Juan on 1 Feb,2024
Thank You for taking the time to rate and review our hotel. We appreciate and value your feedback

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service
The property was beautiful overall, a very nicely run hotel. However, there were no USB ports in the room and the complimentary coffee in the lobby was disgusting, brown water I believe. I was forced to purchase a $20 breakfast just to have a good cup of coffee. The area around was a bit rough. I know real estate bear the airport is cheaper but this was on a whole new level.
Stayed 4 nights in Jan 2024
Response from Juan on 31 Jan,2024
Thank You for taking the time to write a review. We appreciate and value your feedback. I apologize for the problem with the coffee in our lobby. Thank You again for taking the time

8/10 Good

Samuel, Brookfield

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do yourself a favor and get the chicken tenders.
Stayed 1 night in Jan 2024
Response from Juan on 31 Jan,2024
Thank You for taking the time to rate out hotel. We appreciate and value your feedback