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Reviews of Hotel Tempest, Trademark Collection by Wyndham

2.5 out of 5
Hotel Tempest, Trademark Collection by Wyndham
1375 E University Dr, Tempe, AZ

Reviews

7.6

Good

Rating 10 - Excellent. 174 out of 555 reviews" "
Rating 8 - Good. 187 out of 555 reviews" "
Rating 6 - Okay. 89 out of 555 reviews" "
Rating 4 - Poor. 64 out of 555 reviews" "
Rating 2 - Terrible. 41 out of 555 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Victor

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Amenities
Doesn’t look like the photos at all. No breakfast available. Overall horrible.
Stayed 1 night in Mar 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is our second stay this year. We love the convenience to Arizona State University (6 min drive), downtown Tempe (6 min drive), airport (23 min drive). Staff very friendly and accomodating.
Stayed 1 night in May 2024

4/10 Poor

Oi Ming, La Canada

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The breakfast offered is limited, staffs are reluctant to refill items, chairs and tables available for breakfast are not enough. The bedsheets look used and was not changed when we checked in. They won't clean your room(s) unless you make a request.
Stayed 2 nights in May 2024

10/10 Excellent

Chris

Stayed 2 nights in Feb 2024

4/10 Poor

Kayla, Del Mar

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our bed was hard as a rock and felt like you were sleeping on a heating pad, which normally I’d prefer because I sleep cold….well not here. Needed the AC on at 68 degrees to try to counter the hot, non breathing mattress, but then our skin was too cool and at a higher temp we were sweating even more in the mattress. Couldn’t turn the AC too low because the comforter was as thick as the top sheet. Pillows were all the same, too flat for one pillow and too thick if you tried two….I’m generally a back sleeper and that wasn’t possible on this bed, side sleeping was the only option, as stomach sleeping hurt my chest as if I was trying to stomach sleep on the floor. My husband and I woke up so many times because of the uncomfortable mattress….four nights there of barely sleeping and I’m returning home exhausted. Other than that….staff was great, location was easy, could walk to good restaurants and hotel was clean with bare necessities minus no closets in the room. Water pressure and temperature were on point….they just need new beds and pillows….
Stayed 4 nights in Apr 2024

8/10 Good

Priti

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to ASU and it’s walkable and the evenings are nice. It’s clean the bar and breakfast area is small but okay.
Stayed 4 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 3 nights in Apr 2024

8/10 Good

Meridell

Stayed 1 night in Apr 2024

4/10 Poor

Yiyi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The services provided are bare minimum. The hotel cut all the corners they can cut to provide service they promised to provide, even after being requested.
Stayed 3 nights in Apr 2024

8/10 Good

Ghassan

Stayed 1 night in Apr 2024

8/10 Good

WINNI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking. On a main road.
Stayed 2 nights in Mar 2024

8/10 Good

Susy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice lobby
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Ruth

Travelled with group
Disliked: Amenities
The property was fine and front desk staff were kind. However, they have a policy in which you need to request any service for your room. If you don't request, no one even comes to your room. We had a full garbage can and all towels used and on the floor. Our room was not touched. We had to go to the front desk to get a garbage bag and towels.
Stayed 3 nights in Mar 2024

10/10 Excellent

Larissa

Travelled with partner
Liked: Amenities
Nice, quaint hotel in a convenient spot!
Stayed 3 nights in Mar 2024

4/10 Poor

Ava

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Dawn

Travelled with family
Only provided 2 towels in a room for four people. The condition wouldn’t come out of the little bottle.
Stayed 3 nights in Mar 2024
Response from Hotel Tempest Management on 9 Mar,2024
Dear Dawn,Thank you for choosing our hotel. We apologize for any inconvenience with the towel count and the conditioner. Extra towels may always as we comply with our "Go Green" standards. We'll ensure better provisions for your comfort in the future. Your feedback is invaluable to us.

10/10 Excellent

Ginger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great for events in downtown Tempe. Everything is clean and modern. Friendly staff. Some damaged finishes and the bathroom door didn’t shut all the way (maybe needed a repair) but overall seems like property is taken care of well. The pool area was clean and inviting. Would stay again.
Stayed 1 night in Mar 2024
Response from Hotel Tempest Management on 9 Mar,2024
Dear Ginger, Thank you for your wonderful review! We're delighted to hear that you enjoyed our convenient location and found our property clean, modern, and well-maintained. It's fantastic to know that you appreciated our friendly staff and clean pool area. We apologize for any inconveniences you experienced with the damaged finishes and bathroom door; rest assured, we are addressing these issues promptly. We greatly appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!

2/10 Terrible

Lyssa

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Staff were rude and provided very poor customer service. Beds were also extremely uncomfortable.
Stayed 1 night in Feb 2024
Response from Hotel Tempest Management on 9 Mar,2024
Dear Lyssa,Dear Guest,We sincerely apologize for the disappointing experience you had during your recent stay with us. Providing exceptional customer service is paramount to us, and it's disheartening to learn that we fell short of meeting your expectations. Please know that your feedback is taken seriously, and we will address the issues with our staff and comfort of our beds to ensure improvements are made promptly. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.

8/10 Good

Brock, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the property are extreamly friendly and very helpful. I sat at front desk/bar multiple times and had several conversations with them during my visit. They were also willing to store my bags when I arrived early before check in. As well as when I was still in the area after check out. Here would be my lists of pro's and con's about the property. Pros: * Very friendly staff * Comfortable beds * Clean Bathrooms with nice showers * Affordable * Safe Area * Walkable to several areas around Tempe and Scottsdale * Good beer selection at lobby bar area and nice little hangout spots for just lounging around. *Affordable drinks and snacks at lobby store Cons: * 1st floor rooms are loud. Might want to bring earplugs due to all the outside and inside noises. * Cleaning staff did not come to my room to change sheets, clean or supply fresh towels. I was there for a week. * My room key deactivated itself multiple times and had to be reset 4 different nights in order for me to get into my room. * Expedia advertised this location to have "Free Breakfast" which currently is just a couple of pre packaged muffins that they sit out on the counter in the morning. Outside of the very few couple of areas mentioned above, I enjoyed my stay here.
Stayed 5 nights in Feb 2024
Response from Hotel Tempest Management on 9 Mar,2024
Dear Brock,Dear Guest,Thank you for taking the time to share your detailed feedback about your recent stay with us. We're thrilled to hear that you found our staff extremely friendly and helpful, and we appreciate your kind words about our service.We apologize for any inconvenience you experienced with the noise in the 1st-floor rooms and the issues with the cleaning service. Your feedback regarding the Grab-and-Go breakfast and room key deactivation is also noted, and we are working diligently to improve these aspects of our service.We're glad to hear that overall you enjoyed your stay, and we hope to have the opportunity to welcome you back for an even better experience in the future.

4/10 Poor

Angelika

Travelled with partner
Disliked: Amenities, property conditions & facilities
Small rooms, no water pressure in shower, pillows were terrible. Would not use again poor value for money
Stayed 3 nights in Feb 2024

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness
Ok hotel for a few nights, but rooms are very small. No closet for hanging clothes. Almost no counter space in bathroom.
Stayed 3 nights in Feb 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and polite staff.
Stayed 1 night in Feb 2024

4/10 Poor

LaRachel

Disliked: Cleanliness, staff & service
Stayed 11 nights in Feb 2024

10/10 Excellent

Hai

Liked: Cleanliness, staff & service
great
Stayed 2 nights in Jan 2024

6/10 Okay

Yessamyne

Stayed 1 night in Feb 2024

6/10 Okay

Roxana

Stayed 1 night in Dec 2023

4/10 Poor

stephanie

Stayed 1 night in Feb 2024

6/10 Okay

Judy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was fine for the price. We expected a property more like the Wyndham we stay at in Las Vegas; this property appeared to have once been a Motel 6.
Stayed 2 nights in Feb 2024

8/10 Good

Qiang

Stayed 1 night in Feb 2024

10/10 Excellent

Judi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a smaller boutique type hotel. The check-in was quick and professional. It is within walking distance to ASU and close to the 202 freeway. It is also very close to Tempe Marketplace which has an abundance of restaurants. The bed was comfortable and they have a breakfast available.
Stayed 2 nights in Feb 2024

10/10 Excellent

Scott

Stayed 2 nights in Feb 2024

10/10 Excellent

Javier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience. Close to ASU and walkable.
Stayed 4 nights in Jan 2024
Response from Sophia CSR on 31 Jan,2024
Hi Javier,Glad to hear that you had a great experience during your stay with us, and our convenient location near ASU added to your overall satisfaction. It's wonderful to know that you found our hotel to be easily accessible and within walking distance. Thank you for taking the time to share your positive feedback, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place to stay.
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 31 Jan,2024
Hi Kimberly,Thank you for your positive feedback! We are glad to hear that you had a pleasant stay with us. It's our priority to provide a comfortable and enjoyable experience for all our guests and we are thrilled that we could meet your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.

10/10 Excellent

Yolanda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 24 Jan,2024
Hi Yolanda,It's great to hear that you found the hotel to be a quiet place. A peaceful environment is often appreciated by guests looking for a restful stay. If you have any more comments or questions, or if there's anything else you'd like to discuss, feel free to let me know. I'm here to assist you!

8/10 Good

Julie

Stayed 2 nights in Jan 2024
Response from Sophia CSR on 24 Jan,2024
Hi Julie,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on 23 Jan,2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 Good

Erich

Liked: Cleanliness, staff & service, amenities
It was quiet. Had a comfortable enough bed, coffee maker, tv with cable. Bathroom had shampoo, conditioner, soap bar and lotion. Thats always nice. Clean towels, plenty of them for 1 or 2 people. Staff was friendly enough, never really went down to "hang out" or anything. The girl that checked me in was nice. The night guy was friendly. Check out guy was also friendly. Cons. Door was hard to open, kept thinking my entry card didnt work until i figured out the door got caught on the frame and you had to push really hard. Coffee in the coffee maker was "meh". Needs more sugar or creamer packs but thats my personal opinion. The breakfast tea was much better than the coffee.
Stayed 1 night in Jan 2024
Response from Sagar Bhagat on 21 Jan,2024
Dear Erich,Thank you for taking the time to share your feedback about your recent stay at Hotel Tempest, Trademark Collection by Wyndham. We truly are delighted to hear that you found our accommodations quiet and comfortable, with friendly and helpful staff members.Your positive comments about our amenities, including the well-stocked bathroom and the variety of TV channels, are encouraging. We're pleased to know that you had interactions with our team members during check-in, in the evening, and at check-out, and that you found them to be friendly and accommodating.We apologize for the inconvenience you experienced with the door, and we appreciate your understanding in resolving the matter. Your feedback about the coffee maker and the availability of sugar and creamer packs is duly noted and we'll make improvements on that.It's great to know that you enjoyed the breakfast tea, and we'll certainly take your comments about the coffee into consideration as we strive to make improvements.Your insights are valuable to us, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Thank you once again for choosing Hotel Tempest!Sagar BhagatGeneral ManagerHotel Tempest, Trademark Collection by Wyndham

10/10 Excellent

Jacob Lyle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was easy to access off of a main road. Staff was Freindly and helpful.
Stayed 4 nights in Jan 2024
Response from Sophia CSR on 17 Jan,2024
Hi Jacob,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Florencia

Liked: Cleanliness
Disliked: Room comfort
The room was clean. Beds are hard. The room we stayed in had a noise from next door that kept waking me up
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 17 Jan,2024
Hi Florencia,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skip it!!
Check in: very impersonal, no information on where your room is, where the elevator is, and I don’t feel as secure when key cards are already pre made before arrival. The room: 😳 walking in the light switch turns nothing on. Had to use my phone flashlight to try to find a light to turn on. Zero overhead lighting, only two table lamps and a hanging “lantern” type light..that’s all the light you get. There is no security lock on the door, the latch that is there is I think missing a piece? As a solo female traveler this does not make me feel safe. The window shade is a double layer shade, but the bottom one doesn’t open so there’s no way to get light from the window, it’s like a dark cell. Dark hair all over the duvet, dirty un-vacuumed carpet. The bathroom: I ended up with a handicap shower, no door or shower curtain so it flooded the entire bathroom trying to maneuver around the flip down seat, you get 2sq ft to stand it. The shower head is coated in limescale and calcium. Nowhere to set toiletries except a random table in the far corner of the room. The bedside lamp is the brightest, harshest light ever created. Good luck trying to do your makeup in this room. Nothing about this room was good, and for over 150.00 a night? I’ve had much better stays at Motel 6
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 17 Jan,2024
Dear Guest,Our team deeply regret that your recent experience at our property did not meet your expectations. This is certainly not the standard we aim to provide to our valued guests, and we would appreciate the opportunity to address your concerns and make things right. Your feedback is crucial to us, and we are actively working with our management team to take swift action based on your input. We hope you'll consider giving us another chance to provide you with an improved stay in the future.

4/10 Poor

Alexander, Hammond

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Friendliness from the front desk staff? Did not get the vibe of customer service. The room was dark, the blinds were not connected to the drawstring. The complimentary breakfast was not really breakfast, coffee and a packaged muffin.tried to check out early and get the remaining nights refunded and conveniently for 2 days of Expedia customer service checking the manager was never in. Wouldn’t stay here again.
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 17 Jan,2024
Hi Alexander,We regret that you had an unpleasant experience at our property. We never want our guests to have such a kind of experience. We are investigating the matter with our team and will reach out to you for further information.

8/10 Good

Henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 14 Jan,2024
Hi Henry,Thank you for staying with us. Guest satisfaction is our number one objective, we are using your survey to make your future stay better. Hope to see you again to deliver you a 10-star experience.

6/10 Okay

Aditya

Stayed 1 night in Jan 2024
Response from Sophia CSR on 14 Jan,2024
Hi Aditya,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

6/10 Okay

Dalbir

Travelled with partner
Stayed 1 night in Jan 2024
Response from Sophia CSR on 11 Jan,2024
Hi Dalbir,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

2/10 Terrible

Giovani

Stayed 1 night in Jan 2024
Response from Sophia CSR on 11 Jan,2024
Hi Giovani,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. Please share your issues in detail and give us another chance to improve our services.

8/10 Good

Allegra

Travelled with family
Liked: Cleanliness, amenities
This was a perfect location for our stay so we could walk to an Arizona Coyotes game. Only about a 20 min walk and we felt safe walking afterwards. Our beds were very comfy, rooms has mini fridges & TV has lots of channel options. The water pressure in our room was terrible. The pool is not heated so it was too cold for our January stay. No hot tub unfortunately. Breakfast included was breakfast on the go. Prepackaged danish or muffin. Nothing special so be prepared.
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 11 Jan,2024
Hi Allegra,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very comfortable; location is perfectly situated close to campus. Definitely will return.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 11 Jan,2024
Hi Andrea,We are thrilled to hear that you found the room very comfortable and the location convenient for your needs near the campus. We appreciate your endorsement and look forward to welcoming you back on your next visit. If there's anything specific you enjoyed about your stay, feel free to let us know so we can continue to provide a great experience.