In-room safe, desk, iron/ironing board, free cots/infant beds

Reviews of Renaissance Phoenix Glendale Hotel & Spa

4 out of 5
Renaissance Phoenix Glendale Hotel & Spa
9495 West Entertainment Boulevard, Glendale, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 655 out of 1004 reviews" "
Rating 8 - Good. 177 out of 1004 reviews" "
Rating 6 - Okay. 88 out of 1004 reviews" "
Rating 4 - Poor. 38 out of 1004 reviews" "
Rating 2 - Terrible. 46 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed during the weekend of the 2024 Final Four. The Hotel is perfectly located for a brisk walk to State Farm Stadium. My stay was so fantastic that I have to give it a 5-star rating. However, I must point out that food service was unavailable on Saturday night of Final Four weekend. There are countless eateries in the area around the Hotel but they were swamped due to Final Four visitors. Kudos to the Hotel staff. They were candid, forthcoming and pleasant in apprising me of the situation. Other than that matter, the food service was superb in every respect, particularly the breakfast buffet. I plan to stay at the Renaissance upon my next return to Phoenix.
Stayed 5 nights in Apr 2024
Response from Renaissance Glendale Management on 23 May,2024
Dear Lewis,Thank you for your very detailed feedback about your recent stay with. I'm happy to see that we met your expectations. I'm sorry that our outlets were not available during such a huge event. We have definitely put steps in place to ensure it doesn't happen again.

6/10 Okay

brandon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
$20 per day parking, usually garage parking is free at places i've been
Stayed 3 nights in May 2024
Response from Renaissance Glendale Management on 21 May,2024
Dear Brandon,Thank you for providing feedback about your recent stay with us. Please know that our garage is owned and operated by the City. So unfortunately, there is a fee associated with parking. My apologies.

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room!
Stayed 1 night in May 2024
Response from Renaissance Glendale Management on 21 May,2024
Dear Enrique,Thank you for providing feedback about your recent stay with us. I'm pleased to read that we exceeded your expectations. We hope to see you again soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Renaissance Glendale Management on 12 May,2024
Dear Andrew,Thank you for providing feedback about your recent stay with us. I'm pleased to see that we exceeded your expectations. We hope to see you again soon.

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice atmosphere, staff very friendly, modern decor was very nice. We were not impressed with the onsite restaurant. The service was very slow and the food was not what we would have expected with how upscale the rest of the property was.
Stayed 2 nights in Apr 2024
Response from GM on 10 May,2024
Dear Julie, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced while staying with us. Thank you for your feedback regarding our restaurant; I have taken note. On behalf of our entire team, I thank you for choosing us. Please visit us again soon. Sincerely, Renaissance Glendale Management

10/10 Excellent

Jamie, Surprise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Renaissance Glendale Management on 11 May,2024
Dear Jamie,Thank you for providing feedback about your recent stay with us. I'm pleased to hear that we exceeded your expectations. We hope to see you again soon.

10/10 Excellent

Zaira

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from GM on 6 May,2024
Dear Zaira, We are thrilled to receive your feedback! Thank you for choosing to stay with us. We look forward to welcoming you back soon. Best, Renaissance Glendale Management

10/10 Excellent

Tabbitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Renaissance Glendale Management on 29 Apr,2024
Dear Tabbitha,Thank you for providing feedback about your recent stay with us. I'm pleased to read that we exceeded your expectations. We hope to see you again soon.

10/10 Excellent

Daniel

Stayed 1 night in Apr 2024
Response from Renaissance Glendale Management on 12 May,2024
Dear Daniel,Thank you for providing feedback about your recent stay with us. I'm pleased to read that we exceeded your expectations. We hope to see you again soon.

10/10 Excellent

Juan Carlos

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and very clean. Comfortable bed and amenities.
Stayed 1 night in Apr 2024
Response from GM on 18 Apr,2024
Dear Juan Carlos, Thank you for taking the time to share your feedback. I’m pleased to hear our clean hotel, comfortable bed, and amenities made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Renaissance Glendale Management

4/10 Poor

Allen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in was very stressful and a bad experience, they had the door locked so we couldnt get in, the valet said he left his key at home and couldnt open the door for us either, the staff at the counter could see us and could hear the valet banging on the window but they still wouldnt open the door, we had to wait till a guest showed up before the door would open so we can get inside to check in.
Stayed 1 night in Apr 2024
Response from GM on 17 Apr,2024
Dear Allen, We would like to extend our sincerest apologies for any inconvenience you may have experienced during your check-in process. Please know that we greatly value your feedback, and we will make every effort to address the issues you have raised in order to improve our services and provide a more satisfactory experience for our guests. We hope to host you again for a more favorable impression. Sincerely, Renaissance Glendale Management

10/10 Excellent

Marcos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Renaissance Glendale Management on 17 Apr,2024
Dear Marcos,Thank you for providing feedback about your recent stay with us. I'm pleased to read that we exceeded your expectations. We hope to see you again soon.

6/10 Okay

Robert

Travelled with family
Liked: Amenities, property conditions & facilities
A higher standard poorly executed. Let me start by saying I went back and forth deciding between this '4 star' property and the 3 star properties next door. The 3 stars were rated higher by travelers but this was a 'nicer' place. What I gave up was free breakfast and free parking for a nicer room and hopefully experience for a getaway with the wife. Unfortunately when we pulled back the sheets the bed looked laid in and the sheet was stained. We called the front desk to request the bed be redone and it took the guy over a half hour to come change the sheets (it was past 11pm by then.). He brought the wrong size and only had a top and bottom sheet. We were tired and helped him make the bed. He tried to make the situation right but admitted making beds wasn't a skill he had. The next day I asked the cleaning lady to change everything which she did. Needless to say it wasn't the romantic experience we hoped for. $20/night to park. When I checked out the front desk lady asked if there were any problems and when I shared what had happened she asked if they had given us anything for trouble. I stated no and she asked if I was a Bonvoy member (I'm not) and then she waited a moment and asked me if I wanted a printed receipt-so I guess if you're a member and get the dirty sheet experience they do something for you and if not then your SOL. If I had to choose again I would have stayed at one of the 3 stars places next door, saved some $ and had a free breakfast and parking.
Stayed 2 nights in Apr 2024
Response from GM on 16 Apr,2024
Dear Robert, We apologize that your stay left you underwhelmed. I am sorry for the condition of your linens. Some stains can remain post-laundering, but we should have caught them in our quality control. Please accept my deepest apologies regarding our lack of attention to detail and that we did not tend to your concerns promptly. We appreciate you staying with us and hope to better serve you on a future visit. Sincerely, Renaissance Glendale Management

10/10 Excellent

RAUL

Stayed 1 night in Mar 2024
Response from Renaissance Glendale Management on 1 May,2024
Dear Raul,Thank you for providing feedback about your recent stay with us. I'm happy to read that we exceeded your expectations. We hope to see you again soon.

10/10 Excellent

Siovhan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding, all around. Great pool area, plenty to walk to.
Stayed 4 nights in Apr 2024
Response from GM on 12 Apr,2024
Dear Slovhan, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our amenities and location. Please revisit us upon your return to the area. Best, Renaissance Glendale Management, GM

10/10 Excellent

Todd

Travelled with partner
Liked: Amenities
Wish the lights in bathroom were a little brighter. Washing machine on the 7th floor didn’t work
Stayed 5 nights in Apr 2024
Response from Renaissance Glendale Management on 9 Apr,2024
Dear Todd,Thank you for providing detailed feedback about your recent stay with us. I'm pleased to see that overall you enjoyed your stay. I'll be sure to inform the Engineering team to take a look at the washing machine. We hope to see you again soon.

6/10 Okay

Ann

Stayed 1 night in Apr 2024
Response from GM on 28 Apr,2024
Dear Ann, Our goal is to exceed our guests’ expectations, so I’m sorry that your stay was just okay. We appreciate your attention to reviewing our hotel, and we hope to impress upon your return to the area. Sincerely, Renaissance Glendale Management

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with good amenities.Quiet room with a good bed.Great coffee in the cafe.
Stayed 2 nights in Apr 2024
Response from GM on 4 Apr,2024
Dear Lisa, I’m so glad you enjoyed our hotel and amenities! Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Renaissance Glendale Management

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024
Response from Renaissance Glendale Management on 29 Apr,2024
Dear Jennifer,Thank you for providing feedback about your recent stay with us. I'm pleased to read that we exceeded your expectations. We hope to see you again soon.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from GM on 31 Mar,2024
Dear Elizabeth, Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us and appreciate your kind compliments. We hope to have the pleasure of welcoming you back soon. Best, Renaissance Glendale Management

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Renaissance Glendale Management on 1 Apr,2024
Dear Ricardo,Thank you for providing feedback about your recent stay with us. I'm pleased to read that we exceeded your expectations. We hope to see you again soon.

10/10 Excellent

Cindy

Stayed 1 night in Mar 2024
Response from Renaissance Glendale Management on 14 Apr,2024
Dear Cindy,Thank you for providing feedback about your recent stay with us. I'm pleased to read that we exceeded your expectations. We hope to see you again soon.

4/10 Poor

Josh

Travelled with group
Having to pay 20 a day to park was a suprise
Stayed 4 nights in Mar 2024
Response from Felicia, Assistant Front Office Manager on 23 Mar,2024
We apologize for any inconvenience caused by the 20 daily parking fee in our shared self-parking lot with the City of Glendale. Your feedback is valuable, and we will work to improve our communication regarding fees.Thank you for choosing our establishment, and we hope to welcome you back soon.

2/10 Terrible

Elizabeth

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from GM on 21 Mar,2024
Dear Elizabeth, Thank you for your review. We strive to meet every facet of the guest experience, so I regret that we let you down. We appreciate you choosing our hotel and we hope to welcome you again. Sincerely, Renaissance Glendale Management

10/10 Excellent

Patrick

Stayed 2 nights in Mar 2024
Response from Renaissance Glendale Managment on 9 Apr,2024
Dear Patrick,Thank you for providing feedback about your recent stay with us. I'm happy to read that we exceeded your expectations. We hope to see you again soon.

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful and it was the perfect location for the venue we went to
Stayed 1 night in Mar 2024
Response from GM on 19 Mar,2024
Dear Samantha, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our very friendly staff and perfect location. Your remarks serve as an encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area. Best, Renaissance Glendale Management

10/10 Excellent

Katherine

Travelled with partner
Liked: Amenities, property conditions & facilities
It was walking distance to our event
Stayed 1 night in Mar 2024
Response from GM on 19 Mar,2024
Dear Katherine, We are delighted to receive your feedback and to know that our location was ideal for your trip to our wonderful city. We truly appreciate your kind review and would be honored to welcome you back to Glendale anytime in the future. Best, Renaissance Glendale Management

4/10 Poor

Meredith

It was a nice stay but under construction
Stayed 1 night in Mar 2024
Response from GM on 18 Mar,2024
Dear Meredith, Thank you for sharing your feedback. We are so pleased to hear that you had a nice stay. We appreciate your patience while we renovate and hope you’ll return to see our highly anticipated results. Thank you for staying with us. Sincerely, Renaissance Glendale Management

6/10 Okay

DONNA

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Everything was under construction, check in area, food, wasn’t the best stay.
Stayed 3 nights in Mar 2024
Response from GM on 18 Mar,2024
Dear DONNA, Thank you for sharing your feedback. I am sorry to hear that you experienced frustration due to our current construction work. During this time of renovation, we apologize for any inconvenience caused and appreciate your patience. We are constantly working to update and improve our hotel for our valued guests, and we hope that you will return to experience the highly anticipated results of our efforts. Sincerely, Renaissance Glendale Management

8/10 Good

Ty

Stayed 1 night in Mar 2024
Response from Renaissance Glendale on 6 Apr,2024
Dear Ty,Thank you for providing feedback about your recent stay with us. I'm pleased to see that you enjoyed your stay and we hope to see you again soon

2/10 Terrible

Elizabeth

Stayed 1 night in Mar 2024
Response from GM on 18 Mar,2024
Dear Elizabeth, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Renaissance Glendale Management

10/10 Excellent

Juan

Stayed 1 night in Mar 2024
Response from Felicia on 5 Apr,2024
Dear Juan, Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us and appreciate your kind compliments. We hope to have the pleasure of welcoming you back soon. Best, Renaissance Glendale Management

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2024
Response from GM on 13 Mar,2024
Dear Ronald, I am glad our hotel provided you with a very nice experience while visiting our area. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Renaissance Glendale Management

4/10 Poor

Nancy

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Hotel great. Staff not very friendly inside. Outside valet great. Restaurant very dissatisfied. Crispy Brussels great. Rib eye terrible. Ordered medium hot well done tough. Carrots hard not curable. Potatoes tasted like oil. Terrible dinner. Table was unclean when sat down and not a crowded restaurant. Extremely disappointed. Most Marriott have good restaurants.
Response from GM on 12 Mar,2024
Dear Nancy, I have received your comments regarding your recent visit to our restaurant, and I am sorry your experience was underwhelming. We strive to ensure each dining experience is exceptional and we are disappointed that we did not exceed your expectations. We hope to have the opportunity to WOW you on a return visit. Sincerely, Renaissance Glendale Management

8/10 Good

Gregory

Stayed 1 night in Mar 2024
Response from Renaissance Glendale Management on 19 Mar,2024
Dear Gregory,Thank you for providing feedback about your recent stay with us. I'm sorry to see that we did not exceed your expectations. Please feel free to give us a call to provide details as to how you feel we can improve. Hope to see you again soon.

10/10 Excellent

Richard, Santa Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Renaissance Glendale Management on 19 Mar,2024
Dear Richard,Thank you for providing feedback about your recent stay with us. I am happy to hear that you enjoyed your stay and we exceeded your expectations. Hope to see you again soon.

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The People that work at this place are amazing
Stayed 1 night in Feb 2024
Response from Renaissance Glendale Management on 8 Mar,2024
Dear Miguel,Thank you for providing feedback about your recent stay with us. I'm pleased to read that the staff exceeded your expectations. We hope to see you again soon.

10/10 Excellent

Julianne, SPOKANE

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from GM on 4 Mar,2024
Dear Julianne, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Renaissance Glendale Management

10/10 Excellent

debra

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room. Convenient area
Stayed 1 night in Feb 2024
Response from GM on 25 Feb,2024
Dear debra, Thank you for taking the time to write to us. I am thrilled that you had a comfortable and convenient stay with us! It was an absolute pleasure to have you as our guest, and we look forward to welcoming you back soon. Best, Renaissance Glendale Management

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Renaissance Glendale Management on 24 Feb,2024
Dear Abigail,Thank you for providing feedback about your recent stay with us. I'm pleased to read that we exceeded your expectations. We hope to see you again soon.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Renaissance Glendale Management on 20 Feb,2024
Dear James,Thank you for providing feedback about your recent stay with us. I'm pleased to read that you enjoyed your stay and we exceeded your expectations. Hope to see you again soon.

4/10 Poor

ERIN, Tomah

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Renaissance Glendale Management on 19 Feb,2024
Dear Erin,Thank you for taking the time to complete the survey about your recent stay. My sincerest apologies that we did not meet your expectations. Feel free to give us a call the provide details as to how we can improve. Warm Regards,

10/10 Excellent

Jorge

Stayed 1 night in Feb 2024
Response from Renaissance Glendale Management on 18 Feb,2024
Dear Jorge,Thank you for providing feedback about your recent stay with us. I'm pleased to see that you enjoyed your stay with and we exceeded your expectations. We hope to see you again soon.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, but the room Was hot. The air came on and showed that it was working but it was never cool in there. We weren’t there long enough to change rooms but overall it was a nice place to stay
Stayed 2 nights in Feb 2024
Response from Renaissance Glendale Management on 16 Feb,2024
Dear Robin,Thank you for providing feedback about your recent stay with us. Our HVAC system is an energy saver in which they will shut off when the motion sensor does not detect a person in the room. I will absolutely have my team inspect the unit to ensure it is working properly. I'm happy you enjoyed your stay overall. Hope to see you again soon.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Renaissance Glendale Management on 17 Feb,2024
Dear David,Thank you for providing feedback about your recent stay with us. I'm pleased to read that you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Amy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Renaissance Glendale Management on 16 Feb,2024
Dear Amy,Thank you for providing feedback about your recent stay with us. I'm happy to read that you enjoyed your stay and we exceeded your expectations. Hope to see you again soon.

10/10 Excellent

Mark

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Renaissance Glendale Management on 13 Feb,2024
Dear Mark,Thank you for providing feedback about your recent stay with us. I'm happy to read that you enjoyed your stay and we exceeded your expectations. We hope to see you again soon.

8/10 Good

Adam

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Great hotel
Always a great stay at this location . The hotel is being renovated so not everything was available but thats ok . Only speed bump of the trip was the red wine stains on the sheets and pillow cases . Brings into question how clean the room really was . Hotel was quick to replace after being brought to there attention.
Stayed 2 nights in Feb 2024
Response from GM on 12 Feb,2024
Dear Adam, We are grateful for your continued support and value your feedback. Thank you for sharing your thoughts with us, which will help us improve our services and ensure that our guests are satisfied. It has been a pleasure to have you stay with us and we look forward to hosting you again in the near future. Best, Renaissance Glendale Management

10/10 Excellent

Todd

Liked: Cleanliness, amenities, property conditions & facilities
Na
Stayed 2 nights in Feb 2024
Response from GM on 12 Feb,2024
Dear Todd, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Renaissance Glendale Management

10/10 Excellent

Rich

Stayed 1 night in Feb 2024
Response from GM on 21 Mar,2024
Dear Rich, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Renaissance Glendale Management