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Beds were 12 " off the floor. People shouting in the halls both nights, window shade was absolutely filthy when pulled down. Tub very slippery. Water from faucet sprayed out of the sink and was not adhered to the sink.
Steve
Stayed 2 nights in May 2024
Response from Melinda on 20 May,2024
We're truly sorry to hear about your experience here. Your feedback is crucial, and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you.
We had a terrible time at this hotel the beds are terrible the staff forgot to do the room we had a meting and we had to shower their was no clean towels the room was not done I told management to do the room at nine o clock and we came back in a hurry at 5:00 pm and they had to do the room at that time.
The rod at the closet falling down the Kleenex Tissues are worst than paper for the kitchen.
I hate this place!
Leonardo
Stayed 2 nights in May 2024
Response from Brent on 13 May,2024
We're truly sorry to hear about your experience here. Your feedback is crucial, and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you.
There is a surprise facilities fee not included in the Expedia price of $25 per night. The hotel is fairly well located, the rooms are large (but actually too large because not enough furniture) but it feels unfinished, like they are going through a transition that is ongoing. It certainly didn't feel like a "Spa." I did like that the rooms are not carpeted, but the floors were still not clean and I had to ask them to mop the floors while I went for a walk. They did oblige promptly.
Darcy
Stayed 2 nights in Mar 2024
Response from Hotel Management on 10 May,2024
Thank you for taking the time to provide your feedback. I would like to take this opportunity to clarify the 25.00 fee mentioned in your review. It is important to note that when you receive the billing breakdown from Expedia, the fee is included to indicate that it is charged by the property, and not through Expedia. I understand that this may appear confusing, however, please note that you have not been charged twice.I would also like to clarify that our establishment is a hotel and spa, which offers guests the option to book appointments at our on-site spa. That being said, it is important to note that we are not a typical spa-like atmosphere, but rather a unique, boutique property with a beautiful rooftop and relaxing pool.I hope that this provides some clarity and reassurance. Following our renovations, we sincerely hope that you will consider returning to experience our improved facilities. Thank you again for your feedback and please do not hesitate to contact us should you require any further assistance.
Your positive review just made our day! It's fantastic to know you enjoyed your time here. Come back and make more memories with us!
10/10 Excellent
Jessica
Travelled with partner
8 May,2024
Liked: Cleanliness, staff & service
I really liked the friendliness of the reception staff. Melinda helped me and was super sweet. The gentleman(forgot his name) helped with getting my bags to the room.
Not having a microwave in the room is inconvenient enough but they did not have one in the hotel for guest use and I felt that is ridiculous in 2024.
Jessica
Stayed 2 nights in May 2024
Response from Missy on 9 May,2024
Thank you for the kind review, Jessica! We love our supervisor Melinda, She always goes above and beyond. Unfortunately, after covid, they took out all the microwaves in the rooms. We hope to have microwaves back in the rooms in the near future!
The property location makes it a great place to stay. Very convenient
Oneka
Stayed 2 nights in May 2024
Response from Maggie on 7 May,2024
Thank you for taking the time to share your positive experience! Your positive feedback means the world to us. Can't wait to host you again!
6/10 Okay
Yvette
7 May,2024
Disliked: Amenities
The beds were low to the ground so for people with bad knees and back I could not recommend and there is only 1 chair and it has wheels, which is a safety hazard if you have health concerns.
Yvette
Stayed 2 nights in Apr 2024
Response from Aubrey on 7 May,2024
We're sorry to hear that your stay didn't meet your expectations at the Clarendon Hotel. Your feedback is invaluable, and we want to ensure a better experience for you in the future, your feedback will help us with improvements. Thank you
I arrived before my check in and staff was able to check me in I was glad after my 6 hour flight I was tired. The bar has some good drinks youre lit with just 1 the jalapeño margarita was bomb. The only issue is that I was looking forward to having a bubble bath but they needed up bot giving me that room with a tub. I’ll definitely come back here next time
Joseph
Stayed 1 night in Mar 2024
Response from Melinda on 5 May,2024
Your positive review just made our day! It's fantastic to know you enjoyed your time here. Come back and make more memories!
8/10 Good
Catherine
4 May,2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The inensand beds were really comfortable. Nice towels. The room was pretty clean but yet nails sticking out of the bathroom sink area and holes cut in the walls. Neither of the blinds close completely.
Catherine
Stayed 1 night in May 2024
Response from Melinda on 4 May,2024
Thank you for taking the time share your positive experience! We're thrilled you loved The Clarendon Hotel. Your satisfaction is our top priority. Until next time! Cheers
The staff was very helpful the room was very clean
Jonathan
Stayed 2 nights in May 2024
Response from Melinda on 3 May,2024
Thank you for taking the time to share your positive experience! We're thrilled you loved The Clarendon Hotel. Your satisfaction is our top priority. Until next time! Cheers!
6/10 Okay
Fatima
Business traveller
3 May,2024
There was a tremendous amount of noise at night. Spoke to the front desk, said they were cleaning the restaurant area. I could not understand why they would be cleaning at 11:00-midnight. In addition, there was more noise next to my room in the middle of the night. Overall, this was problematic being that I had to catch a plane with very little sleep the night before due to the noise.
Fatima
Stayed 2 nights in Apr 2024
Response from Melinda on 3 May,2024
We apologize for any shortcomings you experienced during your stay with us at The Clarendon Hotel. We take your feedback seriously. Please contact us directly so we can work towards a resolution. Thank you for you for your understanding!
We apologize for any shortcomings you experienced during your stay with us at The Clarendon Hotel. We take your feedback seriously and are eager to learn more about your specific concerns. Please contact us directly so we can work towards a resolution. Thank you for your understanding.
Thank you for taking the time to share your positive experience! Your positive feedback means the world to us. Can't wait to host you again!
8/10 Good
Karen
1 May,2024
Karen
Stayed 1 night in Apr 2024
Response from Melinda on 21 May,2024
Thank you for taking the time to share your experience! We're thrilled you loved The Clarendon Hotel. Your satisfaction is our top priority.
8/10 Good
Christin
Travelled with partner
30 Apr,2024
Liked: Cleanliness, staff & service, amenities
It was a decent place to stay. The toilet paper holder, shower head, shower curtain rod were all hanging off. Seems like a little TLC would go a long way. Also, the AC never got cold which in AZ kinda stinks. But again, it was decent.
Christin
Stayed 1 night in Apr 2024
Response from Maggie on 30 Apr,2024
We're disappointed to hear that your experience at the Clarendon Hotel fell short of expectations. We apologize for any inconvenience, and we appreciate your feedback.
8/10 Good
Kori
29 Apr,2024
Kori
Stayed 8 nights in Mar 2024
Response from Maggie on 30 Apr,2024
We're thrilled you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!
10/10 Excellent
Jeannie
29 Apr,2024
Liked: Cleanliness, staff & service
Good 👍
Jeannie
Stayed 1 night in Apr 2024
Response from Maggie on 29 Apr,2024
Thank you for taking the time to share your positive experience! Your positive feedback means the world to us. Can't wait to host you again!
6/10 Okay
Christian
27 Apr,2024
Christian
Stayed 1 night in Apr 2024
Response from Melinda on 18 May,2024
We apologize for any inconvenience you experienced during your stay at The Clarendon. Your feedback is important ,and we are committed to making improvements,if you could provide more details, we'd appreciate the opportunity to address your concerns. Please contact us directly. Thank you.
6/10 Okay
Michelle, tucson
27 Apr,2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Michelle
Stayed 1 night in Mar 2024
Response from Maggie on 28 Apr,2024
We apologize for any shortcomings that you experienced during your stay with us at the Clarendon Hotel. We take your feedback seriously and are eager to learn more about your specific concerns. Please contact us directly so we can work towards a resolution. Thank you for your understanding.
6/10 Okay
Christopher
Travelled with partner
25 Apr,2024
Liked: Staff & service
Disliked: Property conditions & facilities
Property could definitely use some renovations. Bed and stay was good for price. Pool needs to be cleaned badly.
Christopher
Stayed 1 night in Apr 2024
Response from Maggie on 25 Apr,2024
We apologize for any shortcomings you experienced during your stay with us at the Clarendon Hotel. We take your feedback seriously. Please contact us directly so we can work towards a resolution. Thank you for your understanding.
4/10 Poor
Cody
24 Apr,2024
Liked: Property conditions & facilities
housekeeping walked into my room while i was asleep at 9am. i did not feel rested At all
Cody
Stayed 1 night in Apr 2024
Response from Melinda on 25 Apr,2024
We're truly sorry to hear about your experience here. Your feedback is crucial,and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out directly to us so we can discuss your issues. Thank you.
We're truly sorry to hear about your experience here. Your feedback is crucial, and we take it seriously. The property has not had microwaves nor phones in rooms for several years, however our staff should have addressed this with you at check in and assisted you with how to contact the desk. We thank you for your time and your feedback.
I enjoyed my stay because the checkin and out, pool, housekeeping, functionality was great. There was a huge dance party going on at the pool on a Sunday night, which surprised me. I would have bought earplugs. And the dining was less than expected. I'd recommend eating dinner elsewhere, but overall it just fine. I liked it. I do recommend it. Oh...the pillo
Louise Kimball
Stayed 1 night in Apr 2024
Response from Missy on 20 Apr,2024
Thank you, Louise! We hope to see you back again in the near future!
Thank you for taking time to share your positive experience! We're thrilled you loved the Clarendon Hotel. Your satisfaction is our top priority. Until next time! Cheers!
VERY friendly staff. Room was very clean. Small hotel but offered pool, hot tub, patio. Comfortable.
Theresa
Stayed 1 night in Apr 2024
Response from Melinda on 17 Apr,2024
Thank you for taking the time to share your positive experience! We're thrilled you loved The Clarendon Hotel. Your satisfaction is our top priority. Until next time! Cheers!
4/10 Poor
James, Tucson
Travelled with partner
16 Apr,2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the property is in major need of an upgrade... old bathroom fixtures... poor lighting in the bathroom
James
Stayed 1 night in Apr 2024
Response from Brent on 16 Apr,2024
We're sorry to hear that your stay didn't meet your expectations at the Clarendon Hotel. Your feedback is invaluable, and we want to ensure a better experience for you in the future. Please connect with us directly so we can address your concerns, updating the bathrooms and lighting will be the next phase of our room upgrades. We are just finishing up the first phase of this process. Thank you for bringing this to our attention.
2/10 Terrible
Shawn
15 Apr,2024
Shawn
Stayed 1 night in Apr 2024
Response from Melinda on 5 May,2024
We're truly sorry for any inconvenience you experienced during your stay at The Clarendon Hotel. Your feedback is important, and we are committed to making improvements. If you could provide more details, we'd appreciate the opportunity to address your concerns. Please contact us directly. Thank you.
6/10 Okay
Luis
Travelled with group
15 Apr,2024
Liked: Staff & service, amenities
Staff was very friendly and helpful. I was able to text a maintenance request and they got back almost immediately with maintenance at my door on minutes. That being said... The room was dusty and finishings are all chipped and worn.
Luis
Stayed 1 night in Apr 2024
Response from Aubrey on 15 Apr,2024
Thank you for taking the time to share your positive experience, about our Staff and Texting service. We apologize for any shortcomings you experienced during your stay with us at the Clarendon Hotel. We take your feedback seriously, thank you for sharing your feedback so we can improve.
6/10 Okay
Davin
13 Apr,2024
Liked: Cleanliness, staff & service
Davin
Stayed 2 nights in Apr 2024
Response from Aubrey on 14 Apr,2024
We're disappointed to hear that your experience at the Clarendon Hotel fell short of expectations. We apologize for any inconvenience, and we appreciate your feedback.
8/10 Good
Clinton
13 Apr,2024
Liked: Cleanliness, staff & service
Clinton
Stayed 2 nights in Apr 2024
Response from Aubrey on 22 Apr,2024
Thank you for your valuable feedback, Your feedback is important, and we are committed to making improvements.. We hope to see you again in the future!
10/10 Excellent
Cameron
11 Apr,2024
Cameron
Stayed 6 nights in Apr 2024
Response from Melinda on 1 May,2024
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!
So, it is a cannabis hotel. There are dedicated areas for it and rooms for it. There are areas in the halls that wreak. I did not know this will booking and was not okay with it but I couldn't find another room that wouldn't cost an absolute fortune due to a basketball thing happening over the weekend I was there. It is in the ghetto. There were a number of things that were broken in my room- the shower handle, the safety bar, several lights, the remote for the air conditioner. It wasn't the cleanest. The staff were very nice.
Jessie
Stayed 2 nights in Apr 2024
Response from Maggie on 8 Apr,2024
We apologize for any inconvenience you experienced during your stay. Your feedback is important, and we are committed to making improvements. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution,Thank you.
8/10 Good
Linda
Travelled with partner
7 Apr,2024
Liked: Cleanliness, amenities
There was no phone in the room to contact the front desk. We had to go down to the front desk to get toilet paper.The desk chair was broken, it would not rise up . I felt like a little kid sitting up to a big table.It was hard to do computer work.
The staff were very friendly.
Linda
Stayed 3 nights in Mar 2024
Response from Aubrey on 8 Apr,2024
We apologize for any inconvenience you experienced during your stay at Clarendon Hotel. Your feedback is important, and we are committed to making improvements. For your concern about the phone, our staff should have told you during check in that we do not have phones, we apologize, and will ensure this lapse of information doesn't happen again. Thank you for your feedback.
6/10 Okay
Jason
Travelled with partner
7 Apr,2024
Wasnt as nice as what the website made it seem. Pretty much an over glorified Super 8 motel
Jason
Stayed 1 night in Mar 2024
Response from Maggie on 7 Apr,2024
We are truly sorry to hear about your experience here. Your feedback is crucial and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution,Thank you.
We are so happy to hear that you enjoyed your stay with us. We hope to have you back in the near future!
6/10 Okay
Ashley
5 Apr,2024
I liked that the rooms were outside and viewed the pool. Furniture in hotel was a little warped but clean nonetheless
Ashley
Stayed 1 night in Mar 2024
Response from Aubrey on 7 Apr,2024
We apologize for any shortcomings you experienced during your stay with us at the Clarendon Hotel. We take your feedback seriously, thank you for taking the time to let us know how we can improve for our guests.
10/10 Excellent
Rachel
Business traveller
3 Apr,2024
Overall ok
Rachel
Stayed 2 nights in Apr 2024
Response from Melinda on 3 Apr,2024
Your positive review just made our day! It's fantastic to know you enjoyed your time here at The Clarendon Hotel. Come back and make more memories with us!
We are truly sorry to hear about your experience here. Your feedback is crucial and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. thank you.
Very refreshing experience of customer service, ambience and historic property. I’ll be back
Pamela
Stayed 2 nights in Mar 2024
Response from Melinda on 29 Mar,2024
Thank you for your glowing review! We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!
Thank you for your glowing review! We're excited to hear you enjoyed your stay at The Clarendon Hotel. Looking forward to welcoming you back soon.
6/10 Okay
EBRAHIM
26 Mar,2024
Not worth the price they charge!
EBRAHIM
Stayed 3 nights in Mar 2024
Response from Maggie on 28 Mar,2024
We're truly sorry to hear about your experience here. your feedback is crucial, and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you.